Last night I came in for a haircut. I have long and thick hair. Jojo was able to trim it and curl it perfectly in a decent amount of time. She is a sweetheart! And she made my hair look beautiful read more

Melody was amazing. Super fun and interactive. This was my first time getting a facial. My face feels amazing. Looks softer, brighter and feels amazing. Im was such a satisfying experience. read more

Paul Mitchell The School Costa Mesa - Microdermabrasion - Cosmetology Schools Near Me - Costa Mesa, California

I showed the student my inspiration pics and everything seemed like it was going well. When she applied the color it looked a bit darker than what I asked for but I didn't think too much of it knowing that when my hair will be shampooed it would be different. Once she started brushing and blow drying my hair I told the student "this looks a lot more red than what I thought" then she stared and hesitated saying "is that okay?" I still decided to trust her saying that once my hair is fully dried it'll be better. Big mistake. Once it was finished it looked just slightly closer to what I asked for. I didn't realize until I stepped out into the sun and at home that it is nothing like what I asked for. The first photo is what I showed as reference, while the second is what I got. My appointment was at 9:30 am and I got out at 3:00 pm. My entire day was wasted. Called to ask for a correction appointment and even then that process was handled poorly. When I finally came in they essentially told me my hair can't achieve the color that I originally wanted, there was nothing they could do. The best they could offer was a "complimentary treatment" and didn't acknowledge that they messed up my hair. If you do have to go here never book with a phase one student. Previously booked with a phase two student and it went perfectly fine. read more

Paul Mitchell The School Costa Mesa - Cosmetology Schools Near Me - Costa Mesa, California

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This is a school that has the best instructors for the art of hair cutting. There is a discounted price for cuts here and on top of that you get 1/2 off the school prices on Tuesdays and Thursdays. It's located in the SOCO shopping plaza where there is plenty of parking. You might get a different student every other year but the instructors over see everything so you always end up with a great haircut. They also sell their Paul Mitchell hair products here and sometimes you get a discount after your cut. This is my favorite place to get a cut and color. Happy Yelping! read more

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Not recommended. Staff is very cliquey and instructions vary per leader, a lot of inconsistency. My hair fell out from highlights where the student was not properly supervised and double processed my already bleached hair. Another nightmare; after spending $$$ on new highlights, I came here the following week for deep conditioning and left with pink tips from red dye being left in the wash bowl. Avoid Paul Mitchell, saving is not worth the damage;inconvenience. read more

I have been getting my hair cut here (and used to get it colored, when I was doing that before I embraced my grey) since Toni & Guy closed and have gotten exceptional haircuts at a bargain price. Yes, they are students who are learning, but the teachers are right there and show them how and correct any mistakes. I get compliments on my hair all the time and used to be an account executive for Lancome, as well as a buyer at a major dept store, so I know fashion and beauty industry well. read more

The students are always very professional and helpful. The front desk team does a great job juggling booking appointments, and checking in and out customers. Great products too. read more

Booked for a full foil and she only did my crown. Came in with 6 inch roots and left with 6 inch roots and she didn't fully wash out the product. I had to go home and wash my own hair and now I need to go to another salon to get it fixed. I've been here 3 times and it will be my last. The girl said that she was about to graduate and she was clearly not ready. They offered to fix it but I would have to pay for the product and had to go the next week. I got my hair done before a big event and didn't have availability to come back. Super disappointing experience. read more

Paul Mitchell The School Costa Mesa - Before - Cosmetology Schools Near Me - Costa Mesa, California

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Would not recommend phase I students from my experience. I made an appointment to get a phase I haircut with a student I saw on instagram. When I got there I realized it was not the stylist I wanted but took a chance on her anyway (they had the same name). Paul Mitchell needs to explain the services on their website more clearly. I had no idea what a phase I or phase II was when booking. Had I known, I would have booked phase II (I believe the students are more experienced). That was my mistake which is the only reason I marked the review as a two star instead of one. On to the actual service, the student was friendly and the hair wash was nice and gentle. I told her I have thick heavy hair and I wanted lots of layers starting at my shoulders and a couple inches off with face framing bangs. Right away I could tell she didn't know where to start, which is fine. I wasn't expecting perfection and was fully prepared to walk out with some flaws. My stylist asked for guidance from the teacher there. She helped with the bangs and that's about it. The student never asked for help again and the teacher never came back. I thought it was weird that she wasn't lifting my hair and cutting layers like I usually see with a layered haircut. I thought she must be taking it slow and doing a different approach. I don't know what she was doing because she started blowing drying my hair not long after. So I thought maybe she'd cut more when it's dry. She proceeds to add a bunch of products to my hair with two other students trying to do a blow out for an HOUR. After that she asked me how I liked it, I told her it's hard to tell because it looks the same. The bangs were the only noticeable difference. I asked if she did layers and she said she did. She told me to let her know if anything's wrong they can fix it. But at this point, I didn't want to waste anymore time. Nearly two hours on that chair for little to no difference. I came in for a haircut and couldn't even get that. I would've appreciated it if the student at least tried but it seemed like she wasn't interested. She could've asked for help any of that time and the teacher could've checked up on her (they stay around the area but mainly socialize with each other or sit in empty chairs on their phones). I also did not feel comfortable with the students around gossiping about other clients, it was completely unprofessional and made me feel uncomfortable to voice my opinion. When I got home I noticed that the bangs weren't even at all once I tied my hair up. At that point I was really frustrated because the way she cut it was as easy as a YouTube tutorial cut. She never bothered to check if they were even so I had to even it out at home. The blowout also wasn't really there and all the products she put made my hair feel heavy and weighed down and a bit crunchy. I can handle a bad haircut - I have long thick hair that grows fairly quick. I'm not too picky either but to come spend two hours for a service and not receive anything is annoying to say the least. read more

This school has been such a gift to our family. We bring our senior mom in regularly, and every visit feels thoughtful, patient, and genuinely caring. The "future professionals" take their time and are so attentive. It's reassuring to know they're being carefully guided and supervised by licensed stylists every step of the way. It is a training program so keep that in mind when you set your expectations. If something doesn't feel or look right at the end of your appointment, speak up rather than just writing a negative Yelp review. It helps on both sides. We've found that the students are all ready and willing to make adjustments if asked. Our mom always leaves feeling beautiful and confident, and the savings make her even happier. The 50% senior discount on hair services is so generous and says a lot about how the company values that demographic! Extra special thanks to Michelle at the front desk, who keeps everything running smoothly. She's organized, kind, and sets the tone for such a positive experience every time! read more

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I come here on an occasional basis and usually have a great review. Unfortunately, writing this for a one off not great experience. Came here with partner and scheduled us both of the signature facelift. I had a good experience. My partner did not She had to wait an extra 30 min before her start. And then, at that time, she was informed her person wasn't trained in the signature, and substituted in "the treatment" service. Ordinarily, not a big deal, but she didn't not get the results she was looking for (did not feel hydrated), and we were still charged for the signature which is a little more expensive. A more typical facial experience would have been preferred. Hope this is a one off. Everyone who works there is great and pleasure to interact with. read more

This was not my first time. Definitely my last time? Why? Thanks to my complementary haircut and Michelle The old lady with the gray hair behind the counter. Haha thanks. I had to pay $40 dollars I feel like I've been harassed the whole time I was waiting to get my haircut. read more

I'm really not picky at all! And I still tipped $15 to support the Phase 2 student, but I didn't realize how choppy and uneven the cut was until I got into my car. One sideburn is non-existent TT__TT The overall cut is way too short compared to my reference photo. My hair is naturally wavy (Pic 4 is an older picture), but now it's too short to hold a wave. I came in with a short bob and just needed the sides and back trimmed 1-2 inches for shaping. I did ask about debulking my hair after the service, but the student seemed confused and only did some point cutting, then texturizing when I pressed this issue again. The instructor actually suggested coming over later to demonstrate debulking with a razor, but ended up not coming over? The student even remarked on this but didn't request help. At that point I just decided to leave since my hair seemed too short and top-heavy and there was no point in asking for a fix TT__TT It's fine! It's just hair and it'll grow back in 2-3 months and look semi-presentable. And I totally understand that students are learning. I just hope students can be more proactive in clarifying with the client and seeking help from their instructor. It also seems like the instructors are stretched thin helping students. read more

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If I were to give the staff that helped me this past Saturday 6/20 five stars for how well they worked on my hair and how team work is displayed these three women Mary, and I apologize I did not catch the other two young women. Thank you for getting me out of there in the time I needed to get out of there. I went in for a hair rollout and that didn't work so they blowed my hair out and curled my ends. Although I did overpay for my hair it didn't matter to me because I was so thankful I got to the wedding on time. Despite that small hiccup with overpaying, the stylists made my experience one to remember with how well they took on this task. I hope they all excel in their careers. read more

Front desk check-in was quick but friendly, they did a great job to manage the longline and everyone was taken care of. Really paid attention of customers! Haircut & Style My teenage daughter had her haircut with Sydney, and she thought it was her best experience EVER! Sydney was so professional and did everything right, she asked her what she wanted and was very good at fulfilling her requests. Value of the service Sydney did such a great job and the fee for the service was incredible. We are definitely going back to her while she's there! read more

My wife came back for her root touch up and she was happy about the outcome, I personally liked it too! Sam did a good, neat job and she was so patient enough to deal with my wife's thick hair. Despite the long hours, my wife was comfortable enough doing the whole process and the staff were accommodating too. I guess we now have our go-to salon. :) Thanks to Lucas too, for helping Sam! :) read more

Paul Mitchell The School Costa Mesa - Cosmetology Schools Near Me - Costa Mesa, California

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Absolutely fantastic experience! Salem did an amazing job cutting my hair - highly recommend! The vibe is great. Everyone is very friendly and the services are amazing. I will definitely be back for my next haircut! read more

DO NOT COME TO PAUL MITCHELL THE SCHOOL. In my opinion, this school is nothing but a money grab. They act like they care about students when you're enrolling, but once they have your money, you're on your own. The teachers pick favorites, and if they don't like you, they can make your experience miserable. Instead of helping students succeed, some staff members make students feel bullied, ignored, and completely unsupported. This school genuinely had a negative impact on my mental health. The teacher turnover is ridiculous. It felt like there were new instructors every week because people were constantly leaving or getting fired. mind you one of the teachers were sleeping with the students. There is no consistency, and the education suffers because of it. They don't properly teach students. You're often thrown out onto the floor with little to no guidance and expected to figure everything out yourself. For the amount of money students pay, that is unacceptable. What happened with my termination and refund situation was the final straw. I was given information about what money I would be able to receive back if I withdrew, then later told something completely different. I relied on the information I was given and ended up feeling completely misled. The school is run down, disorganized, and in my opinion more concerned with collecting tuition than helping students succeed. I also had extremely negative experiences with Kenda and Taylor. In my opinion, Taylor showed very little empathy for students, and my interactions with both of them contributed significantly to my negative experience at this school. What is most concerning is that if you look through reviews from years ago, many students are saying the exact same things. The complaints about favoritism, poor management, lack of support, and students feeling like they were treated unfairly have been showing up in reviews for years. If I could go back, I would never enroll here. Please do your research before giving this school your time and money. read more

Huge shoutout to Michelle for squeezing my son in, and to Michael for delivering the incredible cut and style he received. I've had Robert Cromeans salon (Global Artistic & Business Director JPMS) in the back of my mind for a while, since I used to get my hair cut there for years in San Diego, and know him well. My son will definitely be back. Thank you both! read more

Sydney and Sydney (not sure if they both spelled their name the same way) were the student hairdressers and they were so sweet! They really took their time to make sure my hair came out the way I wanted. read more

HORRIBLE!!!! Anyone who comes here for a haircut, needs to clearly understand that you don't matter at all. It's your own fault for choosing a school... And any risks or injury done to you, it's your own fault. Avoid this place like the plague. They're not there to give you a good haircut, they're there to do whatever they feel like and if you don't like it, or if it's a hack job, it's your own fault. Doesn't matter if they take three or four hours... It's your own fault. Anything you don't like, it's your own fault. The so called manager, Michelle, is there to blame you, not to provide a quality service. read more

WOW. I have been wanting to shine the light on student services for so long and now I finally had the chance! For those who are curious about booking with Paul Mitchell, don't hesitate! I booked my appointment online and had zero preference for a stylist regarding my haircut. I arrived about 7 minutes early for my appointment and the wait for my hair stylist wasn't too long, about 10 minutes. Other people who booked knew their stylist, so some people who came in after me were seated first. If you're new (like I was) you have to sign a form at check-in. My hair stylist Rozdyln is AMAZING! I put my full trust in her after I showed her what I wanted and let her get choppin. In the end, she chopped off 8 inches. The wash and shampoo is complimentary with the cut btw, which is $15 for women. Overall, I was pretty impressed with the facility and my stylist. I got lucky with the stylist who had three years of experience under her belt! Definitely request Rozdyln for your hair needs! I left her instagram down below! Below are my before and after pictures. I requested NOT to style my hair as I wanted to show the difference in length! Which I loooove. PS if you wanted to tip, they don't offer that here. So be sure to ask your stylist what their Venmo is before you check out!! @rozdyln_scissorhands read more

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I went to Paul Mitchell Costa Mesa as a student this February, and had the worst experience and witnessed the worst abusive ever seen almost in my entire life. The teachers are like highschoolers they work together are friends together and rent suits together, so if one doesn't like you, they all turn on you. I had a nightmare story where someone had left color on my Chair & my client's hair turned pink. when I told the educators they laughed at me and refused to help me for 30 minutes, letting the color process in her hair. Once my instructor got in trouble, and I came to school, the next day, the other teachers refused to look at me, speak to me and rolled their eyes at me. Paul Mitchell does not care about you as a student they care about you as a cash cow. With the barber and cosmetology program alone, they make $5 million a year in our tuition now let's add up every single client that we take for free and they pocket our money now let's add up every single fundraiser that they make you do to make honors or deans list just to make more money and seem like a charitable program. Paul Mitchell does not care about your mental or physical health. I was in the hospital because of so much stress due to school and the administration and the school ended up expelling me, even though it is literally against the law. They knew that so when I threatened to sue, they gave me my transcripts, funny huh? From what I've seen heard and witnessed teachers love to have affairs with students & the staff loves to cover it up so that no one gets in trouble. Erica was my instructor and she not only failed me but she made my life a living hell and I hope nothing but what she deserves to come to her. If you wanna go to school where you're going to be abused overcharged, overworked, overbooked, and underpaid or scratch that not paid at all go ahead and go to Paul Mitchell. I don't have enough fingers to count the number of times I didn't get a lunch because I was overworked. There's multiple times where when I needed an instructor the instructors were washing each other's hair. Here's the thing we paid to go there they get paid to be there, but we do all the work and they sit back and act like working at a school for the rest of their lives is such an amazing thing. Reality is all the teachers and administrators at Paul Mitchell work there so that they can have connections in the industry. They make friends with genuine children so that they can further push their business. I can tell you this from firsthand conversations with teachers, they all hate their jobs. They work there so that they can get retirement and healthcare and other benefits. Do you think if they were really successful hairdressers they would work at a school no they don't make enough money. That's why they're there. If you wanna be a loser like them the rest of your life then look up to them if you don't leave.Don't even get me started on the directors who just happened to be related to the owners huh isn't that funny? read more

Heather in phase 2 cosmetology is the GREATEST!!! She gave me an awesome haircut and while doing so she showed me her work on her instagram @bearbarebeauty and it was AMAZING!!! She will make you feel so comfortable in her chair and will make you look amazing!! I highly recommend booking your next appointment with Heather in phase 2!! read more

I enjoy my visits to Paul Mitchel, the students have great enthusiastic smiles and working towards perfection in their SKAs of hair or esthetician professionalism. read more

Effectively an hour of my time wasted. I really don't like leaving negative reviews for businesses, but this situation felt completely avoidable with better communication from the front desk staff. I stopped by after work, thinking I could get a quick, affordable haircut since this is a beauty/hair school and they accept walk-ins. When I checked in at the front desk, the staff member asked for my full name and phone number to add me to the walk-in list, which was totally fine. She told me the estimated wait would be about 10-15 minutes. After about 15 minutes, I went back up to the desk just to confirm that my phone number had been written down correctly. She said it would be another 5-10 minutes. I gestured toward stepping outside for a bit while waiting, but she told me I had to stay inside. That confused me--if I can't step out briefly, I'm not sure what the purpose of taking my phone number was... About 10+ more minutes later, she came over and told me they were no longer taking anyone from the walk-in list because all of their 2:30 PM appointments had arrived. This was around 2:45 PM. Up until that point, no one had mentioned that they were already fully booked or that the walk-in list depended on whether someone canceled or didn't show up. If that had been communicated from the start, I would have completely understood and simply gone somewhere else instead of waiting. I work in front desk/customer service myself, so I know miscommunications happen. But in this case, a simple mention from the start that they were fully booked + how the walk-in system actually works would have saved everyone time. read more

Appointment was at 1 pm. Did not leave until 4:30 pm. We agreed on a layered cut and bangs at the beginning of appointment. It took 4.5 HOURS to do a wash and layered cut/style. After over 4 hours, the student's supervisor told me I could not get the bangs and I would have to make another appointment because they had to clean up and leave. I even showed the supervisor photos of my previous bangs that I wanted. She seemed like she tried to talk me out of it, saying the bangs would be too hard to manage. I was very clear that I wanted the bangs so I'm not sure why this seemed it was being debated. The cut itself was very choppy and I will have to go elsewhere to get it fixed. I do not blame the student -- They are learning! However, I question why the licensed professionals didn't step in after they saw me sit there for over 4 hours and most importantly, why they let me walk out the door with an uneven and choppy cut. Even if I spoke up and expressed this, they wouldn't be able to fix the cut as they had already told me they had to leave. The fact that the professional reviewed my hair at the culmination of the appointment and thought that it was satisfactory is concerning. read more

Life is strange One person goes to work, loves their job Another person goes to work, dislikes their job Its the same job My experience as a student was very pleasant I enjoyed the teachers and the staff at PM. 97.75% of my time here was positive the other 3% was because I was a moron. See I cant even add correctly but they did help me learn about hair and cuticles and other hair stuff If your looking to study hair or beauty this school might be your place read more

Went to this place to have my hair cut, first time and was a little hesitant. Kiki was in phase one and she did my cut. She was very kind and professional and did a great job. The instructor there also was really kind and patient with her students. She seemed like she really enjoyed mentoring, it was cool to see! Definitely a great place to go& I will be back. read more

I've had many good experiences at this location but unfortunately my last visit was a bad one. I wished I noticed how uneven my hair looked at the end of my haircut with a phase 1 student. Victoria seemed to rush through my haircut and she just wanted me out of her chair asap. I understand this is a beauty school and you get what you pay for. If you're willing to risk looking stupid at the end of your appointment, then come here. read more

Paul Mitchell The School Costa Mesa - Cosmetology Schools Near Me - Costa Mesa, California

As a current Phase Two Future Professional at Paul Mitchell The School Costa Mesa, I can confidently say this journey has been nothing short of transformative. From the very first day, I felt welcomed, supported, and inspired to grow -- not just as a hairstylist, but as a well-rounded professional. Phase Two has pushed me to step into a higher level of responsibility and creativity. The experience mirrors the pace and expectations of a real salon, and it's helped me build confidence behind the chair while still being in a learning environment. The guidance from Learning Leaders is hands-on and intentional -- they don't just teach you how to do hair; they teach you how to think like a true artist and professional. The culture here is unlike anything I've ever experienced -- it's positive, inclusive, and genuinely focused on growth. I've built friendships, found mentors, and been given opportunities to refine my craft every single day. Whether it's advanced cutting, color theory, guest handling, or mastering consultations, I know I'm building a strong foundation for a successful future in this industry. Paul Mitchell Costa Mesa has truly shaped me, and I'm so proud to be on this path. If you're passionate about hair, people, and becoming the best version of yourself, this school will meet you where you are and help you level up -- phase by phase. read more

Would give zero stars if I could. Quality of program is mid at best. Poor products. Not enough focus on skills that were actually needed. However, the absolute worst part of this experience was working with the student loan process. The use Launch Services. They did not communicate with me about loan status and payments after graduation. Launch Services is admitting the error and lack of communication, but saying there's nothing they can do and accepting no responsibility. Will be reporting both the school and Launch Services to the BBB. read more

Love the price and every time I go it is well organized and excellent service. The stylist are friendly.

I asked for a whole color dye. I didn't realized it was all over my forehead, neck and T-shirt. I had to go home and remove the color on my face and neck and throw away my t shirt because of the dye. Plus they wanted to charge 71 dollars for dye. I have a Bob hair cut which I don't have much hair. So I don't know why they need that much product. They started from bottom to top with two students working on my hair. 3 hours with two people?? Don't know why it took too long. I asked to wash it out and left with a hat on because I was late for appointment for something else. After my appointment I went home and spend another hour to wash my face and neck to get the dye out. Terrible. And I spent the entire time hearing their boyfriend issues. read more

Scheduled a hair color appointment at 1pm. Lady on the phone offered a haircut as well which I said yes. When I arrived they put me with a barber and I alerted him I also needed hair coloring and it seemed like he was unaware. When his master barber came he said that was fine and to do the haircut first and color after. After receiving the haircut I was told there was no time for my color. I drove over 60 miles and lost my entire day and was offered $12 credit as compensation. Next time just spit in my face! $12 doesn't even cover gas! They also charged me for the haircut still which I couldn't believe. Coulda just drove 2 min down the street for a haircut. read more

I have gotten two haircuts here with two different phase two students! They are awesome and the instructor signs off on the haircut plan and also helps with the cut. The only caveat (to be expected with a teaching institution) is that the haircuts take longer. Both students were very careful with their cut, which I appreciated. It can be a bit noisy since there are a lot of people in one big room together, but it's a fun atmosphere and people are cherry read more

Paul Mitchell The School Costa Mesa - Haircut - Cosmetology Schools Near Me - Costa Mesa, California

First time getting my haircut at Paul Mitchell. I am aware it's a school and the students are still learning the process. I booked Phase 1 haircut and style with Jennifer. She did an okay job with the length of my hair but could had layered my hair and re-trim it better afterwards. I felt there were uneven long stands and short strands for my hair when it was supposed to be straight, not a Bob cut. Also... She took her time but I didn't expect her to spend an hour and 30 mins with my hair!!! Especially 30 mins trying to figure out how trim 3 inches off my bangs. I felt like it was too short and not parted the way my hair is supposed to fall. She kept waiting for her Supervisor to come help her which wasn't a bad idea because she didn't want to mess up my hair but I did wish she had more confident. She seemed way too nervous cutting my hair, which made me feel awkward a bit and nervous about the end result. Overall, I know she definitely needs more practice because it's only phase 1. Next time, I will book with someone else who is more experienced for perhaps a more advance cut and someone who knows how to cut bangs. $15 not bad but my whole head felt like an experiment. read more

I had no expectations coming into a beauty school, and at the price they were offering haircuts, $15 is probably the lowest price you could find in the state! The shampoo and head massage was divine, no faults there. I really liked my stylist, but the problem is she worked extremely slowly and kept pulling my hair while drying it, where my head was literally being pulled in different directions. I recommend you get a Phase 2 student because mine was Phase 1 and I definitely would not want to repeat the experience! It somehow took 2.5 hours to get a wash and simple haircut. Normally this would take 30-45 minutes at my usual salon. read more

I made an appointment weeks beforehand (which I highly recommend as this place gets quickly booked). For some background, I got my hair bleached twice in the past 3 months at another Paul Mitchell location). But now I wanted to fix the blending while going purple, lavender, lilac. I started my session at 10am and stayed until I was the last person there at 4:30pm closing. It was a long day, but well worth it because they did an amazing job. My hair colorist was Sarah and if you get the chance, pick her cause she's so sweet and really listened to what I wanted. But the thing is that students are always changing here since it's a school afterall. At some points, it seems like the teachers would say it looked good, but it wasn't quite what I wanted. Eventually, they brought in more opinions and fully achieved the look I was going for. Definitely speak up since this is your hair afterall. I can't believe I almost went to a professional salon which would've costed me 3-4x as much. Sarah and the team were absolutely amazing and I've never been so happy leaving a hair salon. For basic color, it starts at $30 plus $10 for every bowl of dye they used. I spent under $100 for the most gorgeous hair color ever. I'm obsessed to say the least. read more

Paul Mitchell The School Costa Mesa - Purple, Lavender, Lilac Ombré. - Cosmetology Schools Near Me - Costa Mesa, California

Unfortunately, I got suckered into coming back here to fix the messy streaks that the first student placed in my hair. When I had first called the school to ask about the process for fixing unsatisfactory service, they told me that they would still charge for each bowl used to fix my hair, so I planned to just suffer through the streaks and let them grow out. Why should I pay to have another student fix the first student's mistake? However, I spoke to the manager Ryan over the phone, who ended up convincing me to come back to get my hair fixed by ensuring that I would get the full haircut that I had previously paid for in addition to two complimentary bowls. Since there was only a small part on the top to fix, I thought the two complimentary bowls would provide enough buffer to not have to pay to get my hair fixed, so I agreed to come back. I came on a weekday in the evening. The wait was shorter this time around. The student Mary was kind and validated my concerns about my hair. She also made sure I was comfortable during the visit. She was able to get rid of the streaks and cut my hair in a mostly even manner. Time spent was a little over 2.5 hours. Upon check out, they said they used three bowls, although I only saw 1 bowl of bleach being used. This confused me since during the first appointment, they only charged for the number of bowls of bleach, but this time, they charged for toner and some other stuff. To top it off, they only comped me 1 bowl instead of 2 bowls that Ryan had previously offered to me. This time around, the service was better, and the end product was satisfactory. However, it is terrible that they make you waste more time and money to fix mistakes that their students make on your hair. If the service was free to fix, then it would be worth the wasted time to at least let the students here learn. The dishonesty on behalf of the manager is also appalling. To be promised two comped bowls, but only getting one comped bowl was upsetting. Before agreeing to the service, I should have verified the comped bowls with the front desk instead of asking the student. Overall, the service provided here is hit or miss. The unclear charges regarding the number of bowls used plus the poor policy of making clients waste time and money to fix any mistakes made on their hair plus the dishonesty of the staff has definitely made this one of the worst experiences at a hair salon that I've ever experienced. read more

Paul Mitchell The School Costa Mesa - Brightened up the colors with my phone - doesn't look as good in real life - Cosmetology Schools Near Me - Costa Mesa, California

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