I don't really write reviews but I think I should on this for the patient and for the Dentist to…read moreknow if they are getting what they paid or think they are paying for: was a client of this Dentist Office for years, about 10-12 years I would say. All was well, even saw the transition of the main dentist son come aboard and being a father myself was great to see this from a Legacy perspective. In the last few years the quality of the people in the front desk, main the office manager has not only shocked me, but sad to see. My situation was this: I am a business owner and travel more at certain times, I have conveyed this for years as a patient/client relationship kind of deal: wife and kids visit this office, oh and also in-laws (they have recommended me to this office) so has been maybe even 20 years of family going to this office I would think, back to the issue: I go to an appointment and while sitting there was told hey, can we reschedule you for another date, I am a make lemonade out of lemons kind of person, so ok no problem, now have I missed some appointments due to travel time, yes, but would pay the $50 on top of co-pays. One day in speaking with the office manager she with a nasty energy said I can't make any appointments for you, I asked why and she stated that John does not want you as a patient, I was shocked and dis-belief, due to the relationship for years, it's not that dentist can turn anybody away, but for me whatever the reason was for was never discussed as hey, you missed 2 appointments and these are our rules, was a bit disappointed to see a business office handle this situation that way. One the office manager could have made the situation a situation that could have caused a bigger issue by the way it was handled, 2 the trust is broken by the way it was handled and now the office may lose 6 clients, due to one conversation that could have been had, sad to see, I hope the office manger does not destroy them or cause a major issue there