I had a dental emergency on a Saturday morning. RVA not only answered the phone at 8 a.m. but…read moresqueezed me in for a 9 a.m. appointment. (I left messages at seven other dental offices that claimed they offered emergency care. Nobody returned any of my messages. Ever.) I can't speak to RVA's other services, pricing, etc. But they get a five out of five for caring enough about patients to assist with emergencies (even when the patient wasn't a prior client). Thank you.

Always a positive experience at RVA Dental, from cleanings to fillings and crowns, the dentists and…read morehygienists are all seasoned professionals who actually love their work. And so will you!

A zillion stars for Baicy Dental. Top notch care from the reception staff, hygienists, and Drs…read more Baicy and Scott. Expert, quality care for your entire family. I cant believe I look forward to the dentists.

I just can't say enough about this dentist office and the staff. They remember you by name upon…read morevisit and are just extremely pleasant as can be. The service and professionalism of the dental hygienist is world class care. 5

This practice is well organized, personal service, professional yet personal. Can't be beat!read more

I've been a patient for 30+ year; my children until they moved out of the area. (20+ years.) The…read morepractice has undergone many changes over the years all positive. Over the years we never missed an appointment, and I have always paid the day of the appointment. Recently, I missed my appointment. I understand that a missed appointments cause the practice time and money. However, as a 30 year + patient, and always paying at the time of appointment, I would 've appreciated grace. I will definitely pay the missed appointment fee, but I think I will now be looking for another dental practice.

Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

Dr. Wanda Hall is so sweet, and she listens to my questions and concerns. She takes the time to…read moretalk with me, and explains procedures in an understandable manner. Dr. Hall is an excellent dentist with a gentle touch and wonderful people skills. Her office staff is warm and friendly, which is a big plus for us anxious visitors to the dentist. I highly recommend Dr. Wanda Hall!!!

Dr. Hall & all of her staff are nothing short on wonderful. Every time I have gone all work has…read morebeen performed very thoroughly. The office and all rooms are top notch and very welcoming. I would recommend Dr. Hall over anyone else. Thanks again for the healthy smile and I will be returning soon.

Dr. Patel has been an incredible dentist to my family for several years now. She's great with my…read moredaughter and her front office is awesome and super friendly. If you're looking for a welcoming dentist office that can treat the entire family, they are your best option in Short Pump.

Dr. Patel and all of the staff here are so kind and welcoming. I, like most people, dread going to…read morethe dentist but this team truly makes everything so easy and relaxing. Every time I come, they ask me about my job and what's going on in my life (I don't know how they remember all this because I barely remember myself lol). My appointments never feel rushed or impersonal. I highly recommend Village Family Dentistry!!

Dr. J. Crichton.... GREAT Dentist, amazing chair side/bedside manors ! 5 Stars! Highly reccomend to…read morefriends and family!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

absolutely terrible I had an appointment today at 11:30 AM. I was taken back around 1145. They…read morestarted x-rays and then shortly after a woman comes in and just tells me to open my mouth. She doesn't tell me who she is or what exactly she's doing after she tells me that she's going to do a cleaning. She tells me that the dentist will be in with me soon. I spent almost an hour waiting to be seen until I finally decided to get up and leave since no one was updating me on how much longer it would be until I was seen by the actual dentist. There is zero communication and professionalism in this establishment. I even told the front desk that I was leaving due to waiting for over an hour in the back and she rolled her eyes so I just decided to walk out.

I got to my appointment to get fillings done at 11:29 AM, my appointment was at 11:30 AM. I did not…read moreget to the back until 12:47 PM. The dentist and assistant did the left side of my mouth. When they finished, the dentist checked my bite down. My teeth on the right side of my face were no longer touching when I bit down. She buffed out the fillings more. Checked my bite down again, still not correct. This process continues for at least 30 min after I had already been in the chair for an hour. She continues, and it improves slightly but I'm still not able to properly chew like I could before. The dentist buffed some more and even though I let her know, it still doesn't feel correct, she says if she does anymore the filling will come out. Afterward, I was told I would need to come back in again for the other side. I told them I was moving (out of state) before this appointment and needed an appointment quicker than their first option. They never told me I would need two appointments. When I got home, my boyfriend asked to see (he has never had fillings and didn't know what they looked like). He instantly saw it, and said it looked like paper or something on my tooth. When I looked in the mirror, I saw how noticeable it was. It looks like a glob of paste on my tooth. My bite down is not correct: my top and bottom teeth don't fully touch on the right side. Although I want them to fix it, I have doubts on going back. Also, I got sick two days after my first cleaning with them, I've been coughing and sneezing out yellow mucus for 5 days straight. P.S. I was told I have 11 cavities at my initial cleaning here, which honestly didn't sound correct. My dental care could be better but that didn't match up with my last dental appointment some years ago.