The dentist doesn't have to be a bad experience. River Run Dental combines superior service with…read moreall the amenities. The lobby is fully stocked with snacks and drinks to make waiting as comfortable as possible. When you are brought back they offer you an amenities menu with things like a blanket, headphones and eye mask for your comfort. Everyone from the front desk to the dentist is incredibly friendly and welcoming. They are always ready and willing to answer questions and talk to you about your options. They have the newest technology with quick x-rays and cancer screenings. If anyone is looking for a new dentist or is on the fence, I strongly recommend River Run Dental!

On 5/8/26 I went for a consultation for an infected tooth. The advise was to have an extraction and…read morereconstruction which was expensive so I opted for just the extraction. An appointment was made for an Surgeon and I had the most painful dental experience ever. It took so long I regretted having it done. I was not offered any way to wash my mouth out and No stitching was done to close the area and I drove home blood clotting in my mouth and on my clothing. I will never go there again and I don't recommend you do either unless you plan to pay for expensive painful service.

I recently had some rather extensive dental work done by Dr. Woodard at the Colony Crossing…read morelocation. I was given the option of a local or general anesthesia. Admittedly somewhat hesitant, I chose a local only. Dr. Woodard made the entire procedure pain free and was kind, communicative and thoroughly professional at all times, as was the assistant. Being relatively new to the area, I 'tried' two other dental practices before going to Commonwealth Dentistry. I will not need to look any further. The entire staff are the ' best of the best' and I can't say enough about the quality of care with Dr. McKenzie Woodard! Thank you!

I was was stuck finding a new dentist last minute and came across Commonwealth Dentistry-…read moreMidlothian. From my initial email inquiring on service I was able to get in for a new patient appointment and cleaning. My appointment went great. The staff was all phenomenal and polite, and the actual dental work was exceptional. I felt it was very thorough and left feeling confident that my smile is being taken care of. I was also able to get in next day to get molds for a much needed new retainer, as the one I had was falling apart in my mouth. Everything went great and super quick. I was in and out. Even with my top set giving us trouble, the staff hung on and never lost patience. Wonderful. If you are in the market for a new dentist, look no further. Commonwealth Dentistry is the best!

They performed 2 gum grafts and did a wonderful job. Quick recovery time. Everyone is…read moreprofessional and knowledgeable.

Professional and extremely talented and knowledgeable. The office staff and technicians are…read morefriendly and helpful.

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

This is a great practice! Dr. Hoover does a great job, and I've always had great dental assistants…read moreand hygienists !! The front desk always picks up the phone and they assist you professionally.

I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr…read more Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me!

I paid my bill, then after about a month I received a bill for $10. I have called several times to…read moreget that charge removed, but I always get their voice mail and I leave a message. They keep adding $10 per month for nothing. I'm never going back.

Best dentist office I have ever been to. I have had the best experience with the dentist and the…read morestaff! They explain procedures and go over what they're doing in a way that makes sense to the patient. I have very high anxiety when it comes going to the dentist and they always make me feel very comfortable and try to accommodate me as much as possible. One time I started crying in the office and they didn't make me feel embarrassed or stupid at all!!! They're all so great at working out payments and payment plans. They totally understand that their patients aren't just teeth they are human with lives. I definitely recommend them!

Ample parking with pleasant & professional personnel. Service was provided as scheduled and in a…read moretimely manner.

Good staff, great dentist. I recommend him and his staff. I feel confident that I'm getting the…read morebest care.

Doc Biggers has always been there to fix this old cowboy up. Doc and his staff are a blessing to…read morethe community. He is running around on some new fangled velocipede but still runs the show.

Went for a cap and removal of old filings. The dentist giving me the Novocain did something it was…read moreso painful! I have had pain with Novocain before this was extremely painful so much so that my arm reflexively went to push him away. So I got scolded and when I said it hurt really bad like I never have experienced before he was very blasé stating something like " oh well that means I got the money shot. Right where we want it." I don't think so I felt super uncomfortable so left without getting any of the work done. Horrible experience. Look for somewhere else.

Awesome staff. Love that they aren't afraid to use new technology for better comfort for the…read morepatient. Biodegradable toothbrush samples - neat!

I have been going to Dr Simon for about 9 years. I had an awful deep cleaning experience with…read moreanother dentist after Dr Simon left his previous office. So I looked him (Dr Simon) up and followed him to VCAD. VCAD has gained my trust, I only have good things to say. The dental hygienists have never been rough or given me pain. They offer local or gas anesthesia if you have very sensitive teeth. On my visit yeterday, Aislin did a wonderful job with my cleaning and explaining the status of my teeth. Need more, flossin...of course... Dr Bilajl (new) did my exam and NO CAVITIES!..She was great also! Since I don't have dental insurance, I pay out pocket. I thought $150 was reasonable for clean, x-rays and exam. The office is tucked in a back corner in a commercial plaza. Plenty of parking. If you are looking for a dentist in the Midlothian, Chesterfield, Richmond area, give the stellar staff at VCAD a shot.

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I guess you can say 70 yrs old is a little late in the game to get braces, but I bought up the…read moresubject to my regular dentist for his opinion and he recommended that I should get them. It was at that time that I asked for a referral, and he recommended Virginia Family Dentistry Orthodontist. And I have to admit that was the BEST recommendation anyone could have EVER given me. From the very first moment I walked through their doors, I was greeted so warmly that I knew I was in the right place. Their receptionist and front office personnel are very warm, inviting, and professional. But it didn't stop there. The initial process was informative with the comfort and ease necessary to help me make a decision. After that first visit, I was sold! When the day came to receive my braces, I was so excited! Their caring service, is by far the BEST! And they worked within my budget and I couldn't be happier. My regular dentist, who I've been with for 15 years, really gave me an EXCELLENT referral when he recommended Virginia Family Dentistry. They are now my favorite place to visit. I'm so glad I listened to my dentist!