I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr…read more Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me!

I paid my bill, then after about a month I received a bill for $10. I have called several times to…read moreget that charge removed, but I always get their voice mail and I leave a message. They keep adding $10 per month for nothing. I'm never going back.

I am so grateful I found this practice . I moved from California and have been a patient now for…read moreabout a year and a half dr gray is amazing I don't think I've ever been to a dentist and had no pain from beginning to end. The staff are very pleasant. Madison is great. They're very cooperative and accommodating with billing but most importantly as an immuno compromised patient they take great care to protect my safety and make sure that I am comfortable and safe so I'm very grateful for the excellent care that I've been receiving so far and I'm sure it will continue.

Yesterday, my wife and I had our first visits at this friendly, well-run facility. Sam greeted me…read moreand guided me through the on-line forms, helping me with a part that she knew from experience would be tricky. Our hygienist Katelyn was thorough, professional, and friendly and had a great deal of feedback and information. Dr. Booth was warm and knowledgeable and took her time answering my questions. We are happy to have found such a wonderful place for dental care!

I have been going to Dr Simon for about 9 years. I had an awful deep cleaning experience with…read moreanother dentist after Dr Simon left his previous office. So I looked him (Dr Simon) up and followed him to VCAD. VCAD has gained my trust, I only have good things to say. The dental hygienists have never been rough or given me pain. They offer local or gas anesthesia if you have very sensitive teeth. On my visit yeterday, Aislin did a wonderful job with my cleaning and explaining the status of my teeth. Need more, flossin...of course... Dr Bilajl (new) did my exam and NO CAVITIES!..She was great also! Since I don't have dental insurance, I pay out pocket. I thought $150 was reasonable for clean, x-rays and exam. The office is tucked in a back corner in a commercial plaza. Plenty of parking. If you are looking for a dentist in the Midlothian, Chesterfield, Richmond area, give the stellar staff at VCAD a shot.

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

This is a great practice! Dr. Hoover does a great job, and I've always had great dental assistants…read moreand hygienists !! The front desk always picks up the phone and they assist you professionally.

Reviewing a dentist office has to be top tier mid 30s behavior BUT I do love Dr Vacca's office!…read morePrior to coming here, I've had so many bad dentist office experiences, but it's been night and day (probably why I am still using them almost 10 years in and drive an hour first thing in the morning to have my mouth violated twice a year). Shalonda has been my dental hygenist for the last while and she is so, so sweet and pleasant to see. The dental hygenists here are very gentle and will make adjustments if needed for any particularities. The team is top tier and both Dr. Vacca's are so kind.

I cannot recommend this practice highly enough. Both father and son are exceptional and caring…read moredentists. I had a Saturday emergency and I actually was able to reach someone who took the time to discuss whether or I needed emergency care. When it was determined I didn't, they fit me in right away and every member of that staff knew why I was there and made me feel super comfortable. From the front desk, to the hygienists, dental assistants, and the dentists themselves, I give as many stars as possible.

On 5/8/26 I went for a consultation for an infected tooth. The advise was to have an extraction and…read morereconstruction which was expensive so I opted for just the extraction. An appointment was made for an Surgeon and I had the most painful dental experience ever. It took so long I regretted having it done. I was not offered any way to wash my mouth out and No stitching was done to close the area and I drove home blood clotting in my mouth and on my clothing. I will never go there again and I don't recommend you do either unless you plan to pay for expensive painful service.

Settle in for a long and frustrating read. I have never had a worse experience with healthcare…read more"professionals" in my life. I went in for a routine cleaning. They said I needed a crown. They ran my insurance and gave me a breakdown: I would owe about $500 after coverage. I signed the document and agreed. Then the crown turned into a root canal, handled at another location. They ran insurance again--this time I'd owe $180 more. Again, I agreed. Back at the original office to finish the crown, I went through five appointments. Only after treatment was finished did they tell me there had been an error entering my insurance information. As a result, insurance would cover none of the $3,200 total. Five painful appointments. Two locations. It took them weeks to notice the error. They admitted it was completely their fault... and still told me I had to pay in full. No accountability. When I spoke to the office administrator, she had already printed out scanned consent forms--clearly ready to deflect. She repeatedly said, "It's the patient's responsibility to understand the details of their coverage," as if it were my fault for trusting their staff. The idea that patients should be responsible for catching their mistakes is insane. Imagine discovering your bill is six times higher than you agreed to. This is clearly unethical--but sadly, legal. Treatment was done, and I had no way out. They had me exactly where they wanted me. In any other industry, this would border on criminal. But there's no law protecting patients from negligent dentists and clueless office staff. We argued for two weeks. Eventually, they agreed to cover half the balance--leaving me to pay $1,900 total (including the $800 I'd already given them). I just came in for a cleaning. Now I'm out five painful days off work and $2,000--with a root canal on a tooth that never hurt before. Other problems: The dentist was terrible at numbing. I had to stop her multiple times due to pain. The cleaning took forever. Their handheld x-ray machine malfunctioned--they fired dozens of x-rays at me trying to get it to work. Not sure that's safe. The hygienist's Dremel tool exploded while adjusting my night guard. Debris flew everywhere. No one was hurt--but it was a fitting end to my time at River Run. Avoid this place. They'll hurt your mouth and your wallet. But hey, at least they offered me a blanket.

Great service and wonderful staff. Sharon and her staff take the pain of going to the dentist…read moreoffice away and make it a fun experience. She explains every step of the process and warns you if something might be happening that might cause a bit of pain. Appointments are always on time with no excess waiting. I would recommend Sharon for anyone in the Midlothian area that needs to find a dentist.

I've been going to see Dr. Harris for about 5 years...from check ups to fillings to crowns. Prices…read moreare reasonable, whole staff is friendly and professional and she has never caused me any physical pain, which I can't say about other dentists. Love her and her staff.

Good staff, great dentist. I recommend him and his staff. I feel confident that I'm getting the…read morebest care.

Doc Biggers has always been there to fix this old cowboy up. Doc and his staff are a blessing to…read morethe community. He is running around on some new fangled velocipede but still runs the show.