I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I guess you can say 70 yrs old is a little late in the game to get braces, but I bought up the…read moresubject to my regular dentist for his opinion and he recommended that I should get them. It was at that time that I asked for a referral, and he recommended Virginia Family Dentistry Orthodontist. And I have to admit that was the BEST recommendation anyone could have EVER given me. From the very first moment I walked through their doors, I was greeted so warmly that I knew I was in the right place. Their receptionist and front office personnel are very warm, inviting, and professional. But it didn't stop there. The initial process was informative with the comfort and ease necessary to help me make a decision. After that first visit, I was sold! When the day came to receive my braces, I was so excited! Their caring service, is by far the BEST! And they worked within my budget and I couldn't be happier. My regular dentist, who I've been with for 15 years, really gave me an EXCELLENT referral when he recommended Virginia Family Dentistry. They are now my favorite place to visit. I'm so glad I listened to my dentist!

It's so hard to find a good dentist in the Midlothian Chesterfield area. Ones that stay in their…read moretrue scoop of expertise. I really enjoyed the treatment I received here and the dentist (there are 3 on rotation I saw Dr Nico), was conservative and did not recommend more than what I needed. That's so important. I actually look forward to coming back.

People die yearly from a bad tooth! And dental coverage omg.. the insurance company will drive you…read morecrazy because you pay all this money monthly and nothing is covered. I called and insurance company which I will not name lol.. but Kaitlyn was on the call!! Her child even had surgery that week and she was still dedicated to getting my company to cover my procedure. Then the Dr. Ahn finished my procedure she was not only professional she is a perfectionist which EVERYONE needs to have in the medical field. 10/10 will recommend this place.. from the front desk to the Drs they care

I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr…read more Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me!

I paid my bill, then after about a month I received a bill for $10. I have called several times to…read moreget that charge removed, but I always get their voice mail and I leave a message. They keep adding $10 per month for nothing. I'm never going back.

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I have been a patient of Dr. Simon since 2021. As someone who has historically "dentist hopped" due…read moreto unpleasant experiences, I have enjoyed my experiences with Dr. Simon and his staff greatly. He ties for first place in my top 2 dentists ever. The staff is always friendly, compassionate and thorough. Having a great dental team ensures that I keep faithful to regular 6-month checkups. I cannot recommend this practice more!

I got 2 glowing recommendations to come here. I got a limited exam and 2 fillings done here at this…read moreoffice. The recommendations I got about how great this office was- did not disappoint. Couple points I would like to highlight: 1) The office is new, clean, bright and equipped with the latest dental technology. Unlike other offices which may use outdated equipment, I feel like this dentist invested alot of money to make sure she had the latest technology and facility to ensure maximum comfort. 2) Receptionists are cheery, welcoming, and nice. I came with my 9 month old and they took care of my restless baby while I was getting my treatment done. 3) Dentist is very knowledgable. She not only has her DDS but got her Ph.D from VCU's school of dentistry. I found her explanation of the problem and course of treatment to be very thorough and clear. Her clinical skills are also very, very good. It was smooth and painless during the treatment and I'm very happy with my experience. Two thumbs up. FYI- this place is located in Millworks, the same plaza as the Midlothian library and Urban Farmhouse.

Amazing staff and service... surprised they don't have more reviews! Easily the most knowledgeable…read moreand thorough dentist I've ever had. Dr. Lee has personally reached out to me about last-minute appointments or to check how things are going after a procedure. Her team is friendly and great about scheduling. It's always pretty quiet, and the space is very modern and comfortable.

My family and I have been clients for a few years, but we truly had an outstanding visit this past…read moreweek when I had to come in for my regular 6-month cleaning. I had called the day before to cancel because I wasn't able to get a sitter for my two very young children. The office manager was so kind, insisting I keep the appointment and that the staff would look out for them. At first I resisted, simply because they are really little and can be a handful. But I soon relented and arrived the next day with my 1 & 4 year olds in tow. The entire staff ooo'ed and aww'ed at them, saying "oh they are just angels!" the whole time. And honestly, they were very well behaved (they save all the mischief for us at home!). But my point is, the staff was as extremely kind; offering to help a busy mom and just performing a kind deed to a person--expecting nothing in return. I love the staff, the clinic is always spotless, their dental work is great -- we are definitely lifers. And I will be dropping the kids off for daycare with them on a regular basis now :) juuuust kidding! Highly recommend!

This is a great practice! Dr. Hoover does a great job, and I've always had great dental assistants…read moreand hygienists !! The front desk always picks up the phone and they assist you professionally.

Settle in for a long and frustrating read. I have never had a worse experience with healthcare…read more"professionals" in my life. I went in for a routine cleaning. They said I needed a crown. They ran my insurance and gave me a breakdown: I would owe about $500 after coverage. I signed the document and agreed. Then the crown turned into a root canal, handled at another location. They ran insurance again--this time I'd owe $180 more. Again, I agreed. Back at the original office to finish the crown, I went through five appointments. Only after treatment was finished did they tell me there had been an error entering my insurance information. As a result, insurance would cover none of the $3,200 total. Five painful appointments. Two locations. It took them weeks to notice the error. They admitted it was completely their fault... and still told me I had to pay in full. No accountability. When I spoke to the office administrator, she had already printed out scanned consent forms--clearly ready to deflect. She repeatedly said, "It's the patient's responsibility to understand the details of their coverage," as if it were my fault for trusting their staff. The idea that patients should be responsible for catching their mistakes is insane. Imagine discovering your bill is six times higher than you agreed to. This is clearly unethical--but sadly, legal. Treatment was done, and I had no way out. They had me exactly where they wanted me. In any other industry, this would border on criminal. But there's no law protecting patients from negligent dentists and clueless office staff. We argued for two weeks. Eventually, they agreed to cover half the balance--leaving me to pay $1,900 total (including the $800 I'd already given them). I just came in for a cleaning. Now I'm out five painful days off work and $2,000--with a root canal on a tooth that never hurt before. Other problems: The dentist was terrible at numbing. I had to stop her multiple times due to pain. The cleaning took forever. Their handheld x-ray machine malfunctioned--they fired dozens of x-rays at me trying to get it to work. Not sure that's safe. The hygienist's Dremel tool exploded while adjusting my night guard. Debris flew everywhere. No one was hurt--but it was a fitting end to my time at River Run. Avoid this place. They'll hurt your mouth and your wallet. But hey, at least they offered me a blanket.

Midlothian Location- I cannot complain about the dental care, but trying to get an appointment or…read morereschedule is impossible!! Had to cancel my daughter's appointment in September after she was in a car accident and they were supposed to put her on the cancellation list, just found out they never added her to the list. After they scheduled me more than 6 months out (last appt June 7, then Jan 6), they were closed for weather and the new appointment ended up conflicting with a work meeting. I called to reschedule and was told the next available appointment was not until July. They have obviously taken on too many patients when you cannot reschedule within a month or two. Time to find a new dentist!

Cannot express how amazing Dr. Kreuzer and her staff are! I'm pretty timid about going to the…read moredentist but they were immensely patience with me and never once did I feel judged. I cannot stand to go to the dentist but genuinely look forward to my next cleaning. I just love them.

Best dentist office I have ever been to. I have had the best experience with the dentist and the…read morestaff! They explain procedures and go over what they're doing in a way that makes sense to the patient. I have very high anxiety when it comes going to the dentist and they always make me feel very comfortable and try to accommodate me as much as possible. One time I started crying in the office and they didn't make me feel embarrassed or stupid at all!!! They're all so great at working out payments and payment plans. They totally understand that their patients aren't just teeth they are human with lives. I definitely recommend them!

Ample parking with pleasant & professional personnel. Service was provided as scheduled and in a…read moretimely manner.

Good staff, great dentist. I recommend him and his staff. I feel confident that I'm getting the…read morebest care.

Doc Biggers has always been there to fix this old cowboy up. Doc and his staff are a blessing to…read morethe community. He is running around on some new fangled velocipede but still runs the show.