We decided to go to petco to get an individual training class with Michelle! First off, Michelle is…read moreamazing! She knows her stuff, she's polite and makes sure we got out with knowledge on how to ease Jax's undesired behaviors. We had to work on Leash pulling, greeting, recall and maybe some anxiety. Of course we can't resolve it in one day, but she gave us the tools to get there. We left with some calming spray and some 2 for $5 dog toys.

i visited this location on april 18, 2026, primarily to restock on bloodworms. while browsing, i…read moredecided to pick up a juvenile angelfish. it wasn't an impulse buy. this was a koi marbled anglefish that i've been reserving space for in my aquariums for months. i have multiple tanks syndrome. my plan for this fish was specific: it would start in an established 40-gallon tank with neon tetras and eventually be moved to my 60-gallon community tank once it reached a size where its natural predatory instincts might pose a risk to the smaller tetras. between those tanks and others i have, there's also no reason why i can't also shuffle fish around later on. since the angelfish was only about the size of a half-dollar, i knew from my five years of experience in the hobby that aggression or predation wouldn't be an issue in the immediate future. i approached an employee for assistance, but the interaction quickly became a disagreement about compatibility because as soon as i mentioned the neon tetras, she refused the sale. i explained my setup, my background in fishkeeping, and my plan to rehome the fish as it matured. i essentially told her i would take full responsibility for the livestock. after some back and forth, she eventually agreed to the sale. i walked away believing we had reached a understanding, even if we disagreed on the level of risk. the situation took a bizarre and unprofessional turn while i was in the checkout line. in front of other customers and staff, a manager approached me and informed me that i was no longer welcome because i had "cussed out" or was "cussing at" her employee, specifically citing the "f-word". banning a customer is a nuclear move. at no point during my interaction with the staff member did i raise my voice, use profanity, or act in a way that could be described as abusive or would warrant such a reaction. i was genuinely flabbergasted at that point. absolute disbelief. if this store has security cameras, i highly recommend reviewing them for proof of me "cussing out" or being abusive to the employee. i was there between 2:30pm and 3:00pm. you will find no evidence of anything other than reasonable conduct. if you find the contrary, i will check myself into a mental institution as it would mean i'm clearly losing grip on reality. i respect a business that prioritizes the health of its animals and tries to educate its customers - so two stars for that. the staff showed concern i would expect. i've seen first hand the crap staff here or any pet store can experience with people coming back with dead fish and blaming the store while demanding a refund. however, i cannot respect a staff member who fabricates stories of abuse to poison the well on a customer's character simply because they didn't like being challenged during a disagreement. using management as a weapon to retaliate against a customer after a sale is agreed upon is a massive failure in integrity. i understand the stress of dealing with uninformed buyers, but lying to justify a power move is where you lose all credibility. not to mention the "sorry he's your husband" insult directed at my wife as we were already walking away with our backs turned. there is absolutely no professional context where a remark towards a customer's marriage is appropriate or warranted. i went in purchasing $10 bloodworms + a few other dollars in supplies. this debacle was over a $4 fish. and for reference, here is the grow out tank it and 2 others went into. no predation yet! i'm decidedly shocked.

I highly recommend the Tukwila Petsmart pets hotel! Our babies absolutely love staying there and…read morethe staff love them! The staff, including Krystal is very kind and friendly to them. They take good care of them. One of our babies takes medication for some medical issues and the staff administers it properly. We have been using this pets hotel for boarding since 2021. The check in process can be a bit hectic sometimes but they do take good care of them. They have been many times, and we never have had issues. They always get their baths at the end and they love getting their baths at the salon and then coming home. If you leave your babies here, you can trust that they will be well taken care of, and that's coming from picky pet parents. :)

Pet friendly as always. Great prices. Employees are always helpful and the store is always…read moreorganized and clean.

The staff here is always super friendly and the products are good quality. My only wish would be…read morefor them to have more leash/collar/harness stock. I also appreciate all the wee samples we've gotten, some have become my dogs' favorites.

Super friendly and the options on dog and cat food is great especially as a new dog parentread more

Love the dog wash but sad that it's closed for construction. Can't wait for the new area to be…read morefinished! Everyone is always very friendly and the dog park in the front is a nice feature!

My dog has been a customer here for food and vet care since he was a puppy, so I trusted them to…read moregroom him for the first time. While the groom itself looked fine, my dog was cut near his private area and this was not disclosed to me. My dog is very reactive -- there is no way this injury went unnoticed. The groomers requested I bring him in so the vet can take a look at th grooming injury and for me to be eligible for a refund. He was prescribed both a topical and oral antibiotic that he needs to be on for 2 weeks. This was presented as them "making it right," even though the visit was necessary solely due to their mistake. When I requested my refund, I was initially offered only $20 on a $140 grooming bill. After insisting, they agreed to a full refund -- and then immediately removed me as a client, meaning I now must also find a new vet as well. There was no empathy, accountability, or concern shown for my dog's wellbeing. Since the incident, my dog has been uncomfortable, wearing a cone, refusing to use the bathroom, and barely eating. I've had to rearrange my schedule and miss work to care for him. Mistakes happen. But how a business responds to them matters -- and this response was unacceptable.

I think I have been going to this place for like 20 years it seems and I tell you they have…read moreeverything it just reminds you of that old style pet filling where you walk in and see all the aquariums in the fun stuff kind of like going to the zoo they have it all there try this place in the customer service is wonderful We love you. We've always loved you and if you want beautiful fish and different animals for pets go there.

Great store with an owner that's been in business over 50 years! Great selection of fish, food and…read moreplants

Can't speak for the grooming because my pup didn't get groomed here. The products here though…read morehowever seem well organized and of top quality. There were multiple selections of raw food from frozen to kibbles. I'm a beginner at using raw food but the lady at the cash register was very informative and helpful. My pup seemed to like the raw food but it does give him runny stools (you can return the food if it doesn't work out for you). The cashier said the food goes into donation when returned which is a great policy instead of wasting it and trashing it.

I've been taking my cocker spaniel there for over a year. A girl name Ashley, groomed him twice did…read morea fantastic job each time but then she quit. Since then, they have been having high turnover and 3 different people have groomed him. Each one doing a worse job and, charging more. This last person Wednesday, April 10 was horrible. I asked them to thin out his hair, smooth out the sides. When I picked him up, nothing was smooth or thinned out. I asked her to try again and she just made it more choppy so I asked her if she could smooth it out And it got worse. He looked like garbage. I said never mind. They charged me $145 and I left. When I got home, I noticed quarter sized scrapes behind each ear, which were raw. Clearly they had been bleeding at the shop before I picked him up. I will never take my dog there again.

Staff is always super welcoming, and takes great care of our pup!! I've boarded, done doggy…read moredaycare, and done grooming here and no complaints!! Staff was always great at getting us in for last minute care too!

I have used this company one time in the past and today I dropped off my dog at 1 pm and I…read moreattempted to call 3 times at 4:30 pm because it was not normal to take this long. I could not get anyone to answer and I decided to go to the location in Tukwila to check the status of my dog. I was told at 4:45 pm that my pet had been bathed and was dry now they were going to do the grooming. If they would have answered their phone after calling 3 times I could have at least been informed of the status of my pet. I tried to respond to the text they sent me at 1 pm and I got a response that I cannot send text messages to that number. Normally it takes 2-3 hours and that would be fine if I could have communicated with them. I am waiting in the parking lot for the them to finish grooming. The groomer Stephanie could have been more understanding. It was as if she was uncomfortable with me checking in on the status of my pet. I will not be returning to this location. I do not feel valued as a customer.

Needed help with a small rodent in my care. They have no rodent blocks, no puppy milk replacer,…read morethey only cater to dogs and cats. Off to Amazon I go!

Online orders are hit or miss. I generally order online and ship to my house. Lately they have been…read moremucking up my orders and I've decided to go back to chewy. I've had issues of them delivering to the wrong home, running low on product and refunding me, or running low on product then asking if I can wait a day or two for shipment to come in..... Online ordering is hit or miss with this location. Kind of annoying how you can't just contact a company 800# you have to call the store number. Customer service wise they've been very good and easy to work with. I've honestly started buying my cat litter at Fred Meyer because it is more reliable. I'm frankly glad covid shipping disruption is over as it is nice not to have to worry if cat litter will be available or not when I come in.