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    Patton Farm

    4.6 (13 reviews)

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    Review Highlights - Patton Farm

    “The extra care and concern Catherine and Jack provide is par none at any barn we have been to.”

    Mentioned in 6 reviews

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    Petco

    Petco

    (75 reviews)

    Very Disappointing Customer Service by associate Shelby…read more I visited Petco today with my family and went to the fish section because we needed assistance purchasing feeder fish. Once again, all of the fish tank lights were off, just as they were during our previous visit, which already made the area feel unattended. We needed help, but no employee approached us. We eventually saw Shelby sitting on the floor restocking items on a shelf, so we politely asked if she could assist us with the feeder fish. Rather than getting up or acknowledging us professionally, she remained seated and asked how large our pond was because the feeder fish can grow quite large. We explained that the fish were for our turtle, and she smirked while continuing to sit on the floor. Her tone and attitude came across as extremely rude and dismissive, and she provided no helpful response or assistance. I was honestly in disbelief at how we were treated. I have worked in customer service myself, and I understand that employees may have tasks to complete, but there is still an expectation to acknowledge customers, communicate respectfully, and make an effort to assist them. We ultimately left without purchasing anything because the interaction was so unpleasant. I am taking the time to write this because I genuinely believe this experience deserves to be addressed by management. Customers should not feel ignored, dismissed, or uncomfortable when simply asking an employee for assistance. I hope Petco takes this feedback seriously and addresses the customer-service concerns with the employee and the overall experience in the fish department.

    Made a curbside pick up order for my puppies. Came 5 minutes earlier than "pick up time". Shelby,…read morethe associate came out to tell me that if I didn't receive an email stating my order is ready, then it is not ready. Told her I can wait. A minute later she came out asking if I wanted in the backseat, in which I had pre-opened the door for her. Threw the 25lb bag onto my backseat and left without closing my dang door nor "have a good day". Might be a bad day for Shelby or Petco doesn't have trainings for their employees on customer service. Whatever it is, I won't be coming back.

    Patton Farm - pets - Updated September 2026

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