Great service, very friendly and accommodating Tow Truck Driver. Quick Response. I hope to never…read moreneed them again but if I do, I will call them first next time.

I was so impressed with the owner and his associate. They both told me their names but I am really…read morebad with names. The owner was not on the location and he came right over. His associate helped put everything into my rental car. I would highly recommend them. Thank you both.

Coys towing helped with guiding me through my claim process even though it wasn't in their…read morejurisdiction. They have great customer service and communication with customers is top tier

Money Hungry , Thieves , Doesn't respect peoples wishes . Helped me pull my car out of the ditch…read morebut didn't respect my wishes to wait on my Mom and Sister to pull up so we can make a family decision .As well as the car was still available to drive outside of the front being messed up which i have a picture and video of the car . I should've recorded the officer who locked me in the back of his squad car to help me "stay warm" but didn't respect my wishes to let me out and try to drive the car and didn't listen to my parents who were on the phone with me during all of this . The manager pulled off with the car as soon as they brought it up . Without my permission, as well as his "employee" who was African American and didn't have no say in anything witnessEd it all but as soon as we pulled up there . The employee was on another call and drove off while we were pulling in very guilty huh? So here we go with the disrespectful , lying , money hungry , goofy manager. He kept lying saying that I said one thing when I told him to his face "IM NOT MAKING A DECISION TILL MY MOM AND SISTER IS HERE". Gladly my mother walked in and talked things out with them because they know what they did to me her son . So with this also being connected to Park Forest police who tries to use people's accidents or people being stuck in a ditch. To their advantage so they can meet their "buisness" quota , and or make there police buddies look good as well for putting people into their money trap . Luckily me and my family was able to get the car out of that piece of shit ass yard. And gladly they didn't get reported to the news for the actions that I went through on MLK day . With Park Forest Police as well as Coys towing place . They prey on people who get into accidents on the backroads . should've just left myself in the car and waited on my insurance to pull up . But police are supposed to respect your wishes and help right ? Not help themshelves and their crooked ways of thinking. But God don't like ugly so in due time what goes around comes back around . God Bless and have a good rest of your year :)

SCAM, sent "driver" for pickup, aggreed price 600.00. Driver shows up, takes a flashlight under…read morecar, tells me catalytic converter is "aftermarket". The guy is rude, pretends to call his boss and offers 450.00. We haggle 20 minutes, I took 525.00 to get him and the guy off my property. Unless you like these kind of games, make them offer 800.00 over phone and argue from there. I wasn't suprised, I was pissed and let him know it. Liars, cheats, and a**holes. And beware -- These people must have 10 phone numbers as well websets!! Expect all of them to be answered buy SAME individual. Don't assume you are calling another business.

Save your time don't call . They set appointment never showup. customer service is so…read moreunprofessional on the phone. and their price is not correct when they give you a quote they try to lowball you. When and if they show up . Speaking for friends and neighbors and myself experience

This was the best towing experience ever they turned a somewhat unfortunate situation into an…read moreoverall amazing and genuine experience. I hear Mike as the driver that came out to assist us with a flat tire. He's overall an amazing guy. We had a great conversation. He was very friendly helpful, and I enjoyed meeting and talking with him. This company was very respectful kind, and in my opinion deserves more than five stars. Their services are definitely worth every dollar if not more thanks Mike and thank you. Big tow for your help today.

David is rude and disrespectful and referred to me as "lady"!!!! I wrote another long review on…read moregoogle when I looked them up. They were dispatched by AAA. Horrible, Horribl, Horribl. There was an issue with my upgrade on my renewal and David said it's showing basic so lady you either pay us or you won't get your car and told the driver don't do anything and prepare to take it back. Of course I called AAA and now I have a problem because until the matter gets resolved I have to pay for horribl, disrespectful service from DAVID. I wasn't with the vehicle I was on the phone my mechanic said you don't have to talk to her like that. I start asking questions about who I'm paying because I didn't know the name of the compan. David says can you just pay so we can go! Excuse me!! So I asked David would you give your debit or credit card information to a complete ride ass stranger or company with none of their informatio. He said no, I then said well you need to answer my questions so you can go!!! As long as David is employee with Big Tow absolutely no one should use this compan!!! He is a poor representative of this business!! I work too hard for my money to be mishandled and disrespected and still have to pay $126 it just doesn't sit well with me at all!!!! I'm writing reviews everywhere including the BBB!!! Without paying customers and contracts "DAVID" you can't get paid!! Big Tow you can find better staff!!!! I'm "LIVID"!!

I cracked the rear bumper and tail light on my 2015 mini cooper some time ago. I was hesitant to go…read moreanywhere other than the dealership, but of course they quoted me an arm and a leg. I also got quotes from another body shop in the city and the prices weren't any better. I came to FT collision after seeing the amazing reviews and I was quoted at very fair price at a fraction of the cost as the other shops. The paint and body work was done with amazing quality and at a timely matter. My mini looks brand new! Roberto was super sweet, helpful and professional, which is important to me as a young woman. As a bonus, he even gave me a car wash (AND vacuumed and cleaned the interior). I highly recommend FT collision. You won't be disappointed with the quality of work and excellent customer service.

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

Horrible. They will lie and report that your car is picked up and will tell you something…read moredifferent. They told my insurance company they picked up my car lying to them. I canceled them and had them reported. Do not use them. Dishonest and unprofessional. Rude as hell too.

Witnessed one of their drivers doing 50 in a 30, and laying on the horn behind people who were…read moredriving the speed limit and aggressively swerving in and out of traffic.

Everything went very very well. Timing was perfect. Also paint job, made my car look like a brand…read morenew car.

My car was supposed to be ready within a week. It's going on 3rd week it's not ready. Called few…read moretimes regarding when my car no answer! I need to Pay for others to take me to and from work while my car sits at the shop!

I was told to come here by the guy at precision auto. It was the best advice I got in a long time…read moreespecially when it comes to an alignment. My car has never drove so straight since I've had it and I've been to plenty other places and they can never get it, right thanks again you

After taking my car to Amerimex Muffler and Brakes on SWHWY in oak Lawn where there screwed up my…read morefront end i then went to Otis Garage and told them what happened and they took care of my car and it's never been better, then i encountered a water pump leak later on and again Otis Garage took care of it and found a few other leaks and took care of that, Listen you might pay a few dollars more here at Otis but it's so well worth it take it from me a retired mechanic, these boys are great, Ed the guy at the front desk is a funny guy but he also tells it like it is and i like that about him, if there's anyone i would highly recommend it's definitely Otis garage, tell them Vegas Sent you!!!