Great service, very friendly and accommodating Tow Truck Driver. Quick Response. I hope to never…read moreneed them again but if I do, I will call them first next time.

I was so impressed with the owner and his associate. They both told me their names but I am really…read morebad with names. The owner was not on the location and he came right over. His associate helped put everything into my rental car. I would highly recommend them. Thank you both.

I cannot say enough good things about Need A Lift Auto Towing Service and especially Jamie, the…read moredriver who helped me today. What started as a very stressful day turned into a much better experience thanks to his professionalism and kindness. I hit a huge pothole on I-94 near Gary, Indiana, which caused a flat tire and left me stranded on the shoulder with traffic flying by at highway speeds. I was on my way home to spend Father's Day with my dad, and this was the last thing I expected to happen. From the moment Jamie spoke with me on the phone, he was calm, reassuring, and genuinely caring. He made me feel like I was in good hands before he even arrived. Once he got there, he was professional, efficient, and incredibly courteous. Jamie then drove both me and my vehicle all the way to my dealer's service department in Illinois. During the drive, we had a wonderful conversation, and I was impressed by how warm, friendly, and compassionate he was. After many years in the towing industry, it would be easy for someone to become indifferent, but Jamie was exactly the opposite. He showed genuine empathy and treated me with kindness and respect throughout the entire experience. If you ever find yourself needing a tow, I highly recommend Need A Lift Auto Towing Service. Thank you, Jamie, for turning a difficult and stressful situation into a much more positive experience. Your outstanding customer service will not be forgotten.

It is always such a huge relief when a stressful breakdown turns into a positive experience…read more Drivers like Cody truly make a massive difference when you are stranded down a very narrow alley and he whips that big ole rollback in there like he's been doing it for centuries! Very kinda and super knowledgeable! STAY SAFE, Cody!

Devon was very professional and rescued me. He took the time to answer my questions and to make…read moresure my vehicle was safely on the truck. 2nd time I've used this company and highly recommend them.

We had a spring break on our boat trailer. We got the run around from many towing companies in…read moreIllinois, where the incident occurred. We finally called our home town company. Lo and behold, they dispatched a driver immediately! And for an extremely fair price! The driver Santi was professional, courteous, and took excellent care of our boat and trailer. John who answered the phone was very nice and helpful! After 6 hours of sitting on the side of an extremely busy highway, we called and got the best! We should have done it in the first place! If I could give more than 5 stars, I would! Thanks Midnight Blue!

When our car broke down on I-94 during rush hour and my insurance's roadside assistance services…read moreweren't responding, I thought I was about to have the worst night of my life. Thank God for Eric, who pulled over, took a look at my engine, and gave me a card so I could call him if roadside assistance fell through. Well, I ended up calling! Eric helped us get a new alternator and put it in on the spot. He was calm, professional, clear, and straightforward with all the information he gave us, whether it was his ETA, the cost of parts and labor, or what exactly had gone wrong with our alternator. He even told us we could text him in the future for a second opinion if we had doubts about what a mechanic was quoting us! Eric is a great guy who is great at what he does!

E's mobile and local auto repair was most unreliable and unprofessional company I have ever…read moreexperience.... The tow truck driver lied and said he was coming "after taking my money" via app payment and made me wait three hours. I was in constant contact with him in which he kept Saying " I will see you shortly" AND NEVER CAME AFTER WAITING almost 3 hours (with two kids). I ended calling a Portage towing company (Portage towing and recovery) who arrived in 10-15 mins and went over and beyond for my family!

My husband and I were stranded on 294 with two flat tires, and the other tow places we called had…read moreno trucks available. These guys came and got us out of a dangerous situation, were friendly the whole ride, and promptly towed us to a Firestone to get things taken care of. They were quick, effective, and friendly--we are very thankful they were available to get us out of a bad situation.

My son's car was towed on Thursday September 12, 2018 by Suburban Towing of HAZEL CREST, IL. When…read morehe went to retrieve his car from Suburban Towing, it had been ransacked and his wallet was stolen. We filed a police report and informed the police department that the crooks at suburban towing said the police officers must have stolen it. The police were livid that such a claim was made, and responded that Suburban towing was attempting to throw them under the bus. I called and requested that the wallet be returned, to no avail. They continue to deny having stolen the wallet. My son needs his identification, and does not have the proper paperwork to get another ID. Police report filed, identity theft report will be made, complaint will be filed against Suburban Towing as well. THEY HAVE ZERO INTEGRITY!! JUST ANOTHER LINCOLN TOWING! I WILL CONTACT MY CONGRESSMAN ABOUT THEIR UNSCRUPULOUS, ILLEGAL, CROOKED, IDENTITY STEALING WAY OF CONDUCTING BUSINESS WITH THE CITIZENS OF ILLINOIS!!

We used this towing company two times through State Farm Insurance Co. The first time they arrived…read moreover four hours late to take the car to the dealer. The second time a week later, I set up the appointment at 12:30 PM They were going to come early, I needed to pay the bill first. They then came late. They towed the car with the front wheels sideways per my mechanic at the receiving end. This was not acceptable. I told State Farm not to use them but did not listen to my concerns.

If i could give them a ZERO, I WOULD. I waited close to 3 hours for them to tow my classic car…read morethrough my Hagerty Classic Car insurance. Don't call them.

Amazing!!! I was paired with this company via my roadside…read moreassistance coverage. I found myself stranded in a broke down car, 300 miles from home, with my 2 sons on New Years Day... needless to, super stressful!!! They guy they sent was absolutely clutch!!! Super professional, absolutely funny. He absolutely made a terrible situation a bit more fun. He brought me and my car to the hotel and made it fun. In all the stress I forgot to catch the guys name but none the less he's the best! Thank you so very much!!!

Was broke down on I-57 Q came by and changed out the flat in no time. Lug nuts were stripped. But…read morehe got them off. Back on the road in minutes. Will definitely call them next emergency.

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.