From the first call to dropping off the vehicle it was great service and pricing! Very Prompt!…read moreDefinitely recommend using their service.

I owe a huge thank you to Jose. I called him and he was able to get my Dad from being stuck in the…read moresnow. He even parked my Dad's car for him in the garage. I appreciate you helping my Dad. Thank you for staying in contact with me.

He came in the time frame promised, very professionally loaded and unloaded my car at the repair…read moreshop. Very affordable. Nice guy Best price around town.

He came in the time frame promised, very professionally loaded and unloaded my car at the repair…read moreshop. Very affordable. Nice guy!!

Very reliable, very quick. professional. Guy towed my Crown Vic on a flat bed truck with ease. the…read moreDriver was courteous and was willing to work with me on the price. I will be using them again!!!

Pattersons towed my car after it was found abandoned. It was stolen on July 3rd but I was not…read morenotified that it had been found on July 6th until 4 days later when an Allstate agent called me at work around 3:00 p.m. The agent gave me the name & phone # of Pattersons Towing & when I called, I was told it work cost over $300. to get my car because of the storage & tow. I told him that I did not even know the car had been found until minutes before & said I wanted to come after work, around 5:30, to see my car. The guy said they close at five so I asked them if my car waa drive-able or damaged. He said he did not know so I asked if someone could go & look at it. Again he said no because he was the only one there. I asked him why I wasn't notified by anyone & he said all they do is tow cars when state police call them for a tow job. (I am waiting for a call back from an Illinois State police commander.) I asked, "Even when you know it's stolen?" so I went the following day & saw it would have to 8be towed. Fast forward 3 days: Pattersons called me at work to say tow truck had come to pick up my car & take it to my repair shop. When I asked how much the bill was, I was told over $900.!! When I asked for a breakdown of the charges & a copy of the bill to be texted to me, he told me to get the info from Allstate since they were the ones paying for it. I am sorry Allstate paid such an outrageous charge but glad I had full coverage but what about the people who only have collision or liability? How would that have hurt them? MY ADVICE TO YOU: AVOID THIS PLACE AT ALL COSTS!!!

AAA has dispatched Lucky's to help me multiple times and all my experiences have more than fair…read more They are usually faster than the wait time suggests. In one case, I was quoted it would be an hour and 20 mins for a tow and within 10 mins, a driver was calling me to say he was about 10 mins away. Always felt safe. No issues at all. My last experience involved a tire change and after a tow truck driver didn't have the right tools to fix the problem, they found another driver that was less than 10 mins away to come and fix the issue.

Towed car even tho we had a permit sticker and still wanted us to pay for towing when sticker was…read moreshown!!!! And car was damaged underneath!!!!

When you're in a business that deals with people who were in potentially traumatizing accidents…read morethat could've taken their life, it's a good idea to have workers that are sympathetic and understand that. But apparently, that's not a priority for SMT Towing. A little back story: I was run off the road by a semi truck on I-80, my car hit the cement median, bounced off the median and hit the semi, the semi's tires ripped off the front of my car and shot the car back into the median a second time, and then the car finally spun into the middle lane of I-80 and stopped. The car was absolutely totaled, but somehow I walked away without any injuries. After getting everything checked out at the ER, I called SMT to ask about getting some belongings from my car. On the other end of the call was THE RUDEST receptionist I've ever spoken to. I explained the situation to her, but instead of answering me about my belongings, she continued to nag me with insurance questions saying "We can't have your car sitting here for forever." DUH, LADY. I kept telling her the insurance companies are working everything out as we speak. What does that have to do with getting a few personal belongings out of my car?! The car's windows are gone! If it rains, my belongings are ruined. Not to mention other reviews I'd read online said items are often stolen from cars at SMT. I just wanted to get my stuff as soon as possible, but their horrible receptionist was the most frustrating road block. Finally, when we got to the point where I was asking her where SMT is located, she insisted on asking where I was coming from so she could "give me directions." Like, how 'bout you just give me an address?! Welcome to the 21st century, we have GPS. But no, she insisted on wanting to give directions. So if you're lucky enough to not be in an ambulance after your accident and you can call for a tow truck on your own, do not call SMT Towing. Their name should be changed to SMH Towing because this experience really made me Shake My Head.

We got a flat tire on our travel trailer on the interstate near SMTs office. Being from out of…read moretown, we were unfamiliar with any roadside assistance services in the area. Thanks to cellphones and Google, we found SMT after calling many other companies. All of the rest were either closed on Saturday, phones disconnected or they couldn't help. We were stuck on the inner shoulder of I80 outside of Chicago and it was a pretty stressful location to experience a flat. As luck would have it, the tire was facing traffic so we really needed some help to be safe. The receptionist, who admittedly wasn't the most friendly I've encountered, dispatched Frank who was pretty much a rockstar and he handled our situation professionally and quickly. Great guy with superb interstate safety skills. Thank you!

Raúl arrived quicker than expected and was able to get me back into my locked out car without…read moreissue. Thanks, Raúl!

After being stranded by two towing companies yesterday it was such a blessing to get Sara's call…read morethis morining. She was polite, apologetic for me being left stranded even though it was not her fault and thorough. She took good care of my vehicle, contact me when she dropped it off and thanked me for entrusting her. I would highly recommend T&A Towing out of Naperville, and always ask for Sara.

What a great experience from this company,Bella and Bob where friendly and very accommodating.They…read moregot to us in a reasonable time and a fair price.Gid forbid I need to but I will definitely use them again. Thanks again Maria

Max towed my car today and was on time (early) as well as safe and efficient. Grateful for his help…read moreand he was fairly priced for a Sunday.

I cannot believe I've never reviewed HeartBreak Towing?! They have helped us out with numerous…read moredifferent cars for different situations. This last time was getting my husband's classic Buick out to have some major service done after it sitting undriveable for 13? Yrs. They towed it in to the transmission place in Naperville. They were very careful! They're just great! Highly recommend!!

My van was dead of course on one of the hottest days of the year in a Costco gas station. I called…read moreone company and was told an hour to two. I called Heartbreak and they had a truck out in less than 20 minutes. Bob was the driver and couldn't have been nicer and more professional. Before he towed it I asked him if he could try to give it a jump. I thought for sure it was the starter but wanted to see anyway. He did, cleaned off the battery posts and got it started. I was on my way but before I left he told me, rightly so, don't turn this off and get to a place for a new battery right away. I'll keep their name and number in my phone from now on.