South Chicago Dodge Chrysler Jeep, Inc. Douglas & the…read moreAMAZING SCDCJ team did us a top-notch, honest solid by their Service Dept after we experienced an unexpected and catastrophic break-down 480 miles away from home. We had our vehicle towed in, they could not have been more helpful or understanding. They got to work right away, came in under quote, and finished in record time for the size of the repair. There were countless kindnesses given by all. We cannot say "Thank You!!" enough. What an amazing experience out of a completely stressful vehicle break-down so many miles from home. Just an extraordinary experience with Team Dial. Deepest thanks to each of you. Sincerely, The McQ's 05 Oct 2026

Unprofessional Communication and Lack of Full Disclosure…read more I brought my car in on Friday, Nov 14 and was told the part I needed would arrive on either Nov 15 or Nov 18. I asked Juan to call me with an update either way. No call came. On Wednesday, Nov 19, I called for an update and was told the part still wasn't in, that someone would pick it up, and that my car would be ready that evening. No follow-up. On Thursday, Nov 20, I called again and was told the car should be ready after a brake check. Because promised callbacks had never happened, I called back at 3 p.m. and got no return call. When I asked directly if the car would be ready that evening, I was not given a yes/no answer--only vague responses telling me to wait for his call. At 4:45 p.m., Juan finally called and said it was ready. Since I had been told not to come without his call, I had already cancelled my ride and couldn't get there. When I picked my car up this morning, the total was $28 more than what Juan repeatedly quoted. I also raised a July 2025 issue: I paid over $1,000 for brakes sold by Douglas without being told the cheaper pads contain more metal and often squeak. Juan said Mark would call me to discuss the lack of disclosure. That call never happened. Multiple missed updates, unclear communication, undisclosed product issues, and inconsistent pricing. Based on this, I cannot recommend South Chicago Jeep/Dodge.

Service department 1 star…read more Scheduler Leslye persuaded my mom into getting car serviced, although my mom was adamant it wasn't a good time. She misled us assuring that a promotional discount would be applied if we proceeded at this time, quoting the discounted final price and adding it to the notes for the advisor to honor at time of appointment. Upon arrival, Jarrett not only did not honor what we were told and led to the appointment, but claimed to not see her notes. Very MISLEADING practices all around as we ended up spending almost double the quoted price... all for a service we didn't intend on getting at the time and frankly would have held off on for the time being as intended. To make matters worse, our 1 hour to 1 hour and 15 minute quoted wait time ended up being 2 hours because Jarrett left us waiting in the lobby an additional 40 minutes with no update. We visibly saw our car pulled around and parked for customer pickup yet it was only until we finally inquired the eta that Jarrett informed our car was ready and checked us out. His entire demeanor and the overall experience was unnecessarily dismissive and unprofessional. Lastly, the pictures show what the car looked like after the complimentary included 'car wash' that the service advisor assured. Poor customer service and experience and I truly hope that management reviews this so it doesn't happen again. Customers should be able to trust the pricing they are quoted, and definitely expect basic courtesy and transparency throughout the service process.

Wonderful customer service from start to finish. Clean showroom with a great selection of vehicles.read more

For a positive experience, I strongly suggest that you ask to work with Aaron Harding. He's…read morefriendly and respectful. Because of him, I have had a great car purchasing experience at Western Avenue. Like it has been written in a few reviews, there are some unprofessional folks at this dealership. There was also an instance when numbers were changed, and I was suddenly asked to pay more. However - Aaron repeatedly stepped up and intervened, making any upsetting moment better. Don't let his gentle demeanor fool you. Aaron is a trustworthy and experienced salesman. I went to this dealership to get a car, so that I can drive foster kids around, and Aaron helped to make that possible for me. Aaron's the best. If you go to Western Avenue Nissan, work with him. PS: Thanks to Ruben Juarez too!

BEWARE! This dealership uses deceptive add-on practices. They insisted that I had to pay for a…read morepre-installed add-on (which I did), and then later said that the add-on was optional. To add insult to injury, they said that they do that so they can go with the buyer who will make them the highest profit.

I took my car here yesterday they said nothing was wrong with my suspension I took it to a real…read moreshop this morning and they said I need suspension work asap wouldn't trust them for a oil change they ass horrible at they job.

Good automotive repair…read more Tire replacement, maintenance, minor or major repairs. A good place to have your vehicle serviced.

Bought a 2018 RAV4 Hybrid AWD for $22K for a friend. After doing research, the invoice price on…read morethat model was about $25k-$25k. I thought it was too good, so I looked up the dealership online. A lot of the reviews claimed a bait and switch. Being paranoid, I requested the VIN number on the model I was being quoted, and I told them I wanted to test drive it when I got there. Car was exactly what I expected. VIN matched, and haven't run into any issues yet and seeing as how it's covered with Toyota's bumper to bumper warranty, I think it'll be good. Only reason I didn't give 5 stars - Dealership's A/C wasn't all that great, and there were only 2 finance guys that took quite long. Price was all good, but waiting it a hot dealership with better things to do because the finance guys were taking their sweet time irritated me. Also, other dealerships had free snacks. They had a vending machine that was quite cheap, but would've liked the complementary snacks.

Service was extremely unacceptable and unprofessional during all my visits. My SUV remained at…read moreToyota for nearly 4 weeks despite repeated promises of a three-day turnaround. I received only 2 phone calls during the whole process, never received follow up calls as expected. I had to follow up constantly and left several v/m, when I was able to speak to an advisor staff was unaware of the situation and responded rudely. Customer service training is urgently needed for your advisors. I've owned 4 Toyota's prior to this and never had such bad service. Had notified them about my problem 2 times prior to the final repair. Will never return or recommend anyone. Christian Moore and Sales supervisor Donyell Livingston are both very rude.

My appointment today was gratifying. My usual maintenance session went well…read more KIA's concern and excellent service in regard to the tire sensor light situation in my car will be finalized soon. Chris explained what is needed to repair this problem and I understand the situation after he explained. His patience was appreciated. I am glad to be a customer at this location.

Terrible service you would think after 9 years I would stop bringing my car here. I took my car in…read moreto get routine maintenance (serviced) just a regular oil change. I just got new tires and told them not to rotate them, they deflated the tires, I'm missing my glove department knobs/screws. The guy that checked me in asked me if I wanted to get my cabin air filter and filter changed I said no that I changed them myself. He then proceeded to walk away with a smart ass mouth started to mock me and I sure did say I sure do and what? I went to look for my car because they don't tell you where they park it so good thing for the panic buttons then that's when I noticed my ac was extremely loud without pressure and I didn't have that problem before. This is an ongoing problem with Evergreen kia you take your car to get serviced and come out with more problems. Everyone has a terrible attitude problem. This was indeed the final straw I had enough.

I am hoping this is the correct Sam's Auto Sales. The address we went to was at 6815 S. Western…read more BUT I must say Frank was awesome! We were able to walk around the lot and not be harrassed by a "sales" person. We found a great vehicle at a great price and it had some issues and Frank took care of all of them! They really help my son with the financing and found him different options that would suit what he needed. I would recommend Sam's to anyone who ask.

From the owner: we have all kinds of vehicles.read more

Traveled to half a dozen for dealers before I discovered Metro Ford. If you're looking for a…read more'palace' of all things FORD this is probably not the place - as this dealership is one of the originals from the Western Avenue Car Dealer Row - but if you're looking for the best possible deal on a new vehicle you should check these guys out. I love their idea keep the show room simple overhead low and best possible prices are given... I did not work with a single person but this team acted like a family and took me through the buying process with as little pain as I've ever experienced an auto dealership. Avery, Cesar and the whole team were great to work with! If you're worried about buying in the city is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. Check these guys out

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

I had the "PERFECT EXPERIENCE " here at Car Credit Center…read more From Abel Aguilar to Felix Nieves who worked with me ,From the 2017 Hyundai I chosen thru payments and Insurance very well Professional Service from point A to Z with no pressure Very Good Job I Salute you

Professional time wasters, came in early February accompanied by my partner. I was told I was…read more"pre-approved" by Ray but due to me recently getting a new job to SOLIDIFY the deal I was told to verbatim "Come back with a full checkstub and you're good, you're already pre-approved." this was after suggesting a co-sign from my partner, fast forward I supply the checkstub and do the application and no decision just them looking for MORE income and once again trying to get a co-signer. I would only come here if you have decent credit and don't mind working with people that half ass their job and doesn't try to work with you.

very good service good prices and great customers service…read more They are so professional as well Took my vehicle in they took of my issue wiith my check engine light on the dashboard an also help me pass emissions too I very much recommend Jalisco Auto Repair on 8444 S Kedzie They do work in timely manner great shop

Very fast and professional. We were pleased with the service and would definitely visit them againread more