Unprofessional Communication and Lack of Full Disclosure…read more I brought my car in on Friday, Nov 14 and was told the part I needed would arrive on either Nov 15 or Nov 18. I asked Juan to call me with an update either way. No call came. On Wednesday, Nov 19, I called for an update and was told the part still wasn't in, that someone would pick it up, and that my car would be ready that evening. No follow-up. On Thursday, Nov 20, I called again and was told the car should be ready after a brake check. Because promised callbacks had never happened, I called back at 3 p.m. and got no return call. When I asked directly if the car would be ready that evening, I was not given a yes/no answer--only vague responses telling me to wait for his call. At 4:45 p.m., Juan finally called and said it was ready. Since I had been told not to come without his call, I had already cancelled my ride and couldn't get there. When I picked my car up this morning, the total was $28 more than what Juan repeatedly quoted. I also raised a July 2025 issue: I paid over $1,000 for brakes sold by Douglas without being told the cheaper pads contain more metal and often squeak. Juan said Mark would call me to discuss the lack of disclosure. That call never happened. Multiple missed updates, unclear communication, undisclosed product issues, and inconsistent pricing. Based on this, I cannot recommend South Chicago Jeep/Dodge.

Alex has great customer service and was very helpful every step of the way. I'm now in my new 2023…read moreChevy Traverse and extremely happy.

Great place to have your car serviced they take care of you like you were family. Every time I've…read morebeen there I was treated very well.

A pretty decent Outback found but I wish we could've waited a bit longer to buy so they'd drop the…read moreprice. Paperwork is what can be elusive but we're trying to work it out and I can appreciate the effort although I'd think they know what's needed here or with regards to paperwork for registering and getting the title.

For a positive experience, I strongly suggest that you ask to work with Aaron Harding. He's…read morefriendly and respectful. Because of him, I have had a great car purchasing experience at Western Avenue. Like it has been written in a few reviews, there are some unprofessional folks at this dealership. There was also an instance when numbers were changed, and I was suddenly asked to pay more. However - Aaron repeatedly stepped up and intervened, making any upsetting moment better. Don't let his gentle demeanor fool you. Aaron is a trustworthy and experienced salesman. I went to this dealership to get a car, so that I can drive foster kids around, and Aaron helped to make that possible for me. Aaron's the best. If you go to Western Avenue Nissan, work with him. PS: Thanks to Ruben Juarez too!

BEWARE! This dealership uses deceptive add-on practices. They insisted that I had to pay for a…read morepre-installed add-on (which I did), and then later said that the add-on was optional. To add insult to injury, they said that they do that so they can go with the buyer who will make them the highest profit.

Good automotive repair…read more Tire replacement, maintenance, minor or major repairs. A good place to have your vehicle serviced.

The mechanics are skilled, honest, and efficient -- they take the time to explain what's wrong,…read morewhat needs to be done, and never push unnecessary repairs. Whether it's a quick tire change, brake job, or a more complex engine issue, the team works with professionalism and precision. The shop is clean, well-organized, and equipped to handle all types of vehicles, which gives you confidence that your car is in good hands.

Bought a 2018 RAV4 Hybrid AWD for $22K for a friend. After doing research, the invoice price on…read morethat model was about $25k-$25k. I thought it was too good, so I looked up the dealership online. A lot of the reviews claimed a bait and switch. Being paranoid, I requested the VIN number on the model I was being quoted, and I told them I wanted to test drive it when I got there. Car was exactly what I expected. VIN matched, and haven't run into any issues yet and seeing as how it's covered with Toyota's bumper to bumper warranty, I think it'll be good. Only reason I didn't give 5 stars - Dealership's A/C wasn't all that great, and there were only 2 finance guys that took quite long. Price was all good, but waiting it a hot dealership with better things to do because the finance guys were taking their sweet time irritated me. Also, other dealerships had free snacks. They had a vending machine that was quite cheap, but would've liked the complementary snacks.

I'm still leaving 1 star in hopes it helps others. However, John Gavin from Patriot Motors called…read moreme personally and RESOLVED the problem. He agreed what was done to me was not right. They credited me for those charges which came off the back end of my contract. But the original contract is still being honored and not the new one. So my monthly payment is still the higher one. It still works out because the charges have been credited so I'll just be paying off a little bit quicker.

They are notoriously slow, so make sure you have 2-4 hours to get any service done. my oil change…read moretook 2 hours and I was the first person there. now I have to take it back because the technician didnt secure the under car cover tray, so when i get on the expressway you hear this loud flapping. Good thing about this place is the staff, very nice people and very friendly, their service center just stays busy, so be prepared to wait.

Ran my credit without even telling me.On top of that, the general manager said my best option was…read moreto ruin my credit by defaulting on my car loan and have a repossession on my credit report and in return he'd sell me a car with a good interest rate. I don't trust these people.

I am hoping this is the correct Sam's Auto Sales. The address we went to was at 6815 S. Western…read more BUT I must say Frank was awesome! We were able to walk around the lot and not be harrassed by a "sales" person. We found a great vehicle at a great price and it had some issues and Frank took care of all of them! They really help my son with the financing and found him different options that would suit what he needed. I would recommend Sam's to anyone who ask.

From the owner: we have all kinds of vehicles.read more

Traveled to half a dozen for dealers before I discovered Metro Ford. If you're looking for a…read more'palace' of all things FORD this is probably not the place - as this dealership is one of the originals from the Western Avenue Car Dealer Row - but if you're looking for the best possible deal on a new vehicle you should check these guys out. I love their idea keep the show room simple overhead low and best possible prices are given... I did not work with a single person but this team acted like a family and took me through the buying process with as little pain as I've ever experienced an auto dealership. Avery, Cesar and the whole team were great to work with! If you're worried about buying in the city is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. Check these guys out

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

I had the "PERFECT EXPERIENCE " here at Car Credit Center…read more From Abel Aguilar to Felix Nieves who worked with me ,From the 2017 Hyundai I chosen thru payments and Insurance very well Professional Service from point A to Z with no pressure Very Good Job I Salute you

Professional time wasters, came in early February accompanied by my partner. I was told I was…read more"pre-approved" by Ray but due to me recently getting a new job to SOLIDIFY the deal I was told to verbatim "Come back with a full checkstub and you're good, you're already pre-approved." this was after suggesting a co-sign from my partner, fast forward I supply the checkstub and do the application and no decision just them looking for MORE income and once again trying to get a co-signer. I would only come here if you have decent credit and don't mind working with people that half ass their job and doesn't try to work with you.

Very fast and professional. We were pleased with the service and would definitely visit them againread more

been coming here for years mr castillo has worked on all my vehicles always did a good job very…read moretrustworthy and reliable