Service has always been very friendly and knowledgeable. Bought a car here once and because it was…read moresuch a good experience I sent 4 friends that all bought cars from this location. The only drawback to this location is the phone game. I called looking for the floor manager. I was asked so many questions and was put on hold and ended up with someone from Alpharetta, GA. Never did speak with a manager.

Car arrived that was not as advertised. Company keeps the money and resells it to someone else. I…read morehave purchased every car for a 5-driver household for the past two decades directly from Carmax, but never again. My advice to you...do not pay to ship a car unless you are not picky about the color, or do not care about taking the loss. There will be no reimbursement or credit coming your way. Shady professional tactics, in my opinion. (Source: Mike Morgan, General Manager, Schaumburg, IL location)

I still feel satisfied with my service experience at Napleton Subaru. I was able to book my…read moreappointment online. Then, I showed up 15 minutes early and they were able to check me in right away. I simply needed an oil change and tire rotation, both of which were done well. They did tell me my brakes needed servicing, but I decided to hold off on that for now. They had the car ready about an hour after I dropped it off, so the turnaround time was excellent. Keith, my service manager, did a great job of explaining the service and what needed to be done. The price for the service was fair.

Upon arrival, everyone was very sincere! I got to test drive the vehicle of my choice right away…read morewith Michael C. and the rest is history. Smooth transitions all around and I'm finally the owner of the vehicle of my dreams. Thanks again crew!

I had a great time here! Went in for a test drive of a used 2023 EV6 GT-line and Zack Rami wasted…read moreno time letting me go out and see it. Gave me a quick overview then just let me drive the car on my own! Love that I didn't have to worry about a salesman over my shoulder. I could just relax and inspect and use it how I wanted. Thirty minutes of driving and looking the car over at my own pace later and he confirmed that I wasn't interested in the car, just wanted a test drive. He gave me the carfax and let me be on my way. They didn't try to sell it to me, just understood the purpose of my visit and let me go free. No wasted time, no coddling feelings. I'm just disappointed they didn't have the color I wanted, otherwise I would have been happy to buy a car from them. If I'm ever looking for a new kia to buy, though, Zack is the first person I'll contact.

Service department gave wrong information and then never called back to discuss after several…read moreattempts

While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

Went into dealership for oil change and tire rotation. Left with one missing hubcap. Ask to see…read morevideo of car when out in parking lot and service manager refused to show me video of my car.

The service staff is amazing!!! Marco is the best service manager. He was professional, kind and…read moremade me feel like family. I highly recommend this dealership to everyone.

***DANGER! DO NOT SHOP HERE! ***…read more When I bought my Wrangler back in 2020, my experience was overall good. The car is great. However, when I was told my credit would be run a few times, I did not realize that meant it would be run 14 times before ultimately going with their partner lender, Ally--making that many credit checks unnecessary in hindsight. 14 credit checks (with a good credit score) is horrendous when it was completely unnecessary for them to do so and could have done Ally from the start. Needless to say my over 700 credit score tanked because of their lack of due diligence. Now, several years later, this is my most recent experience, which I believe speaks for itself. They contacted me to schedule a recall service and offered seven different times and dates, which they individually then retracted. I started to wonder if someone random had gotten my information--it was that unprofessional. That being said, this was not my first car purchase, but it will be my first and last from this location. The manager of this location is very nice and a good sales representative, but unless you are working directly with him, I would NOT RECOMMEND spending your money at this location.

I recently purchased a new car from Wickstrom Auto Group, and I couldn't be happier with the…read moreexperience--thanks in large part to Eric Jensen. From the moment I walked in, Eric made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand exactly what I was looking for, answered all of my questions without any pressure, and made sure I felt confident every step of the way. His knowledge, professionalism, and friendly approach really stood out. What truly set this experience apart from any dealership I've worked with in the past was how seamless and efficient everything was. Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing. There was no back-and-forth between different departments, which made the process incredibly straightforward. Remarkably, I was able to walk in, complete everything, and drive out with the keys in hand in about an hour. That level of efficiency is almost unheard of when buying a car, and it made a typically time-consuming experience refreshingly easy. If you're in the market for a new vehicle, I highly recommend working with Eric Jensen at Wickstrom Auto Group--you'll be in great hands. I am thankful I stumbled upon doing business with Eric and at same time annoyed I just found him. I don't foresee working with anyone else next time I am in the market and it's great that as part of Wickstrom Auto Group he can support the Ford and Lincoln models in addition to Jeep.

I asked on Saturday, during my oil change, for the tail light to be checked, and that did not…read morehappen. To make matters worse, the part that was ordered was incorrect--it was not a blind spot assist tail light. This is evident from the cost difference: the part received was $444, while the correct blind spot tail light is $700. I spent over 4 hours at the dealer FOR A TAIL LIGHT!!! Still wasn't resolved. Instead the fix was to tell me get an aftermarket tail light, because the one they would have to order is on backorder for months. I specifically asked why this wasn't double-checked, as it resulted in wasted time and no resolution. I was told that it was not worth the technician's time to verify and that you rely solely on the catalog--even when the catalog is incorrect. That is not an acceptable explanation. When there is uncertainty, the appropriate step is to verify the part, not proceed and hope it's right. For comparison, I was able to locate the correct part myself through a dealership with a simple phone call. I picked it up on Friday, and my husband installed it. At this point, this situation has been both frustrating and inefficient. I expect better attention to detail and accountability moving forward.

Made a pretty good deal work out. Johnny is your guy if you ever want to purchase a car here.read more

Went in with a letter i got in the mail to try to get out of the current loan i'm in. Sat down with…read moreJuliano to go over what our possible options were .. unfortunately couldn't work out a deal but Juliano was very professional and helped my husband and i fully understand the options/ break down of everything. walked away with a better understanding on my loan. thank you !!

I don't agree with the negative reviews at all ! This is my 5th car with them and recommended my…read morefriends and of course , my husband , and all of them have had great experiences. Btw I lease !! Teddy is my salesman and he is the best at what he does. If you don't want someone to push you into a car that you don't want or to pressure you, go see Teddy . He makes the car buying experience fun instead of dreading it .

So while we bought my beloved little Subaru sedan here and my husband purchased thr biggest Subaru…read moreSUV the Ascent here, the dealership and the Service Department Manager are THE WORST! I am still under new car warranty and am a pretty independent and very competent female I took my Legacy in for a complimentary oild change and 30-point inspection The manager was a total misogynist and I ended up getting in an argument with him and stomping off in my 6" stilettos He made a crude sexual comment towards me My husband drove right out and was yelling at him telling him that he may NEVER speak to me or try to scam me again The dealership and purchase experience are fantastic and now WE take my car to the Service department on Lake and Grand and they are lovely to me It is not 1960 where you are allowed to put your fingers in your mouth and wolf whistles at a woman unless girl to to lol Every Subaru purchase that you make, Subaru makes a financial contribution to animal welfare! The whole reason that we are dedicated Subaru customers