Once again [different vehicle] Patrick Collision Center has done an amazing job of returning my vehicle to it's original mint condition. Great Job!! The customer service / customer care at Patrick Collision Center is amazing, and the superstar of that team is Anna Lynn. read more

Done in a timely fashion and honored my insurance's write up of the damage .Looks great

While I had a good experience dropping off my car for repairs, it immediately went downhill from there. For starters, my car following a slight fender bender was at Patrick Collision Center for 4 1/2 weeks! The first time, anyway. It wasn't fixed fully so I needed to send it back for another week. I understand the need to call the insurance company to come back out and re-evaluate, but if that occurs more than once, it's on the collision center. Why didn't they take note of all damage from the start? Secondly, my car was finally ready on a Monday - of course the week I was out of town. I didn't get the call until Monday morning and I wouldn't be available to pick up the car until Saturday. I go to pick it up and there are 3 very obvious issues: 1 - a large white scratch in the brand new bumper, 2 - a headlight with large scratches/cracks, and 3 - a plastic piece around the wheel that isn't fully attached. I call this out to the person reviewing my car with me and they said I'll need to bring the car back again. I have my car for a week while they arranged, with some of their staff on vacation and working to get me a loaner, for a car swap. My car was then there for ANOTHER week getting the repairs fixed. In the first 4+ weeks, my communication was with Phillip who was detailed and kept in decent contact with me. Then when the car went back in, my main contact was Tim. Then in the last week of repairs, Tim was on vacation so he told me to communicate with the manager Trent. As the GM, I thought Trent would be apologetic and go above and beyond to take care of my car quickly and return it looking better than ever. Boy was I wrong. Trent gave the impression that he wasn't even sorry for how drawn out this process was, not to mention how unprofessional it was that the car wasn't fully repaired the first time (especially while it sat on their lot for a week and could have been fixed in that time), and appeared that he could not have cared any less about my service. He eventually passed me off to Phillip again and Trent has made no contact with me to confirm I received my car and how the remainder of service was. Oh, and the icing on the cake? When I picked up my car, they didn't even bother to vacuum it again, for one, and more importantly, the stripes on the hood were not put on correctly. I noticed this immediately and mentioned it to Phillip who brushed me off. See the pics and/or google any mini cooper with stripes: they're put on wider on the hood. Patrick collision put mine much closer together than is normal. Don't trust this center with your vehicles, even if they're purchased or, in my case leased, from a Patrick dealership. They will take forever, return your vehicle in less-than-stellar condition, and the manager Trent won't even give you the time of day. They genuinely damage the Patrick name, as I've had such good experience with the Patrick Mini dealership, but such a poor experience with the collision center. TL;DR: Repairs took forever. Manager doesn't care. Car returned with issues. read more

Patrick Collision Centers - After repairs - Body Shops Near Me - Schaumburg, Illinois

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Update... I had to bring my car back for a small rear sensor related issue from the accident in February. It couldn't have been easier and worry free. Don Kuhlmey the manager at Patrick collision handled the my repair. I've been to a lot of places for service and there is no comparison to the communication, professionalism and experience demonstrated at Patrick Collision. Great job by Don and his team. I would recommend Patrick collision for ANY repairs related to BMW. Patrick is the only certified BMW repair facility in the area and know how to take care of their customers. read more

After an significant accident, I made the decision to have my new Hyundai Sonata repaired at Patrick Hyundai. I discovered that they do not repair the vehicles themselves, but they have Patrick collision do the repairs. When my car came back, it was very good and I was very pleased, and most importantly the car was tight and rode just as new, no rattles, etc. There were a few minor things that needed touching up, and they took care of it conveniently and quickly and my car looked fantastic afterwards. Very happy with the work done here! read more

Had to return my vehicle to correct the issues. Patrick Collisions Management were very helpful and showed great care once they were contacted back by me and I showed them the vehicle. They took responsibility and oppologized for the vehicles condition. Scott was who I dealt, showed me nothing but courtesy and respect. Scott bent over backwards to make sure that not only the car would be perfect but to also provide valet service several times to personally accommodate me. The car itself....2014 BWM i3 looks like it is brand new again. After a frustrating start...I am extremely happy of the final results. I would definitely come back again for future business. JV read more

I have used BMW Collison three times now- and every time they are outstanding! My first visit here was after an unfortunate rear end accident right after the car was purchased. I was at a stop sign and a car pulled too close and hit my entire back end. I was very upset due to the car being new- but no corners were cut during the repair. Everything was replaced new rather than patched, they took their time, and I was kept updated everyday via a phone call or pictures of the work being completed. The other two times were in regards to a 'flake chip' that occurred on the windshield. Both times they were accommodating to fixing it and making the car like new! I cannot stress how much I appreciate their professionalism and the high quality work that I have experienced here! Everyone from the office staff to the workers are skilled, friendly, and will work with you to make your car like new again. read more

Very long story short, this was the worst customer service and communication I have ever received. I turned my car in on a Monday and was initially told that it would take approximately 9-10 days to fix my car. I had not heard from or been updated by the collision center by the following Tuesday and called to see when I could pick my car up that week (anticipating it to be Thursday or Friday like initially discussed). During that call I was told that the process had been delayed and that they were waiting on my insurance company to approve the supplement request so I would probably have to wait until the Monday if the approval went through the following day. I then decided to give my insurance company a call and ask what had been taking so long, only to find out that they had not received anything from the collision center yet. As a result, I called the collision center back and was told that they had been waiting on their technician to look at the car and that was why it took them so long to get the supplement request to the insurance (side note: my car was returned to me with the check engine light on, so not quite sure what the technician looked at). I called the insurance company back and they noted they received the supplement 10min prior to our second call (after my first call with the collision center). My insurance company called me within 24hours to inform me the supplement had been approved. Thinking everything was in place I didn't call the collision center back until Friday morning to see if I could pick the car up that day or Monday. I ended up having to leave a voicemail, which was only returned on Monday morning telling me Tuesday or Wednesday would be when I could pick up my car. I again never received an update so called on Tuesday to see if I could pick up my car. The mechanic working on my car was not there, and as a result I was put in contact with someone who told me that my file now said Friday was the expected date. After having enough, I requested to speak to the manager who apologized for the poor communication, that they would try to get the car back to me ASAP, and give me an update the following day. No one called me the following day, so I waited until 3:30pm to call them and ask for an update. They ensured me they would try their best to get it to me by Thursday. I finally did end up getting the car on Thursday and was finally called with the update that morning that it would be expected to be completed, and then again when it actually was completed. Over all, I was very disappointed. I do understand that the initial time quoted to me is not always the guarantee but based on the damage done to my car, I do not believe the time it took to fix was reasonable. Other than the fact my check engine light was on when the car was returned to me, the body work was great quality and they valet cleaned my car to the point it felt brand new, which I really appreciated. Unfortunately, I can't say I will be returning or recommending to a friend. read more

Worst customer service ever !!! They give you no updates on when your car will be ready. Every time you call you will be sent to a voicemail. My car was supposed to be done in 3 days and instead it took over a week. I Spent days calling to find out when my car will be ready and I got sent to voice mail every time. No call back! My car was delayed with no warning twice. Spent over a week ubering. Terrible just terrible. That place needs to be managed way better !! read more

Having purchased my car through Patrick, I thought it best that I use their body shop. I have waited a few months to write this as I am still in amazement at how horrible of a job they did. The icing on the cake was putting the car logo back on the car sideways. Yeah, I know - how do you put a car emblem on the car wrong? That was just the tip of the iceberg. We made at least 5 trips over the course of a month and they still had issues.....every time I was told "its perfect, drives like a beauty" then I get there and there are issues. Paint issues, gap issues, alignment issues.....wow what a mess. It was bad enough that the insurance company had to get involved to get the car fixed and returned. Yes, the car was eventually fixed. read more

I wrote a review a bad review on my old account for Patrick Collision center About two years ago on Lucymeltravel account. Well I didn't know they responded to me, well after I saw it I contacted them after it's been 2yrs and spoke to the manager, it just showed me how professional and serious about their business. After some digging in my old repair file and insurance info, they wanted to make it right. Now that we have moved to Florida how will this work. Well I found an amazing body repair shop here and they worked it out with them to fix that was needed. Patrick Collision center was so professional and understanding, they had it repaired and paid for the full repair themselves. What a class act!!! Truly a professional outstanding body shop in Illinois. I was so wrong about them... Vice to people that ever have any problem with any repair shop call them tell them the problem work it out before you move don't lose faith give them a chance to fix what was not properly done or was overlooked. Thanks a lot Patrick collision center I'm grateful and thankful! read more

Service was exceptional. Did a great job with the car and gave it a good cleaning before returning it. Scott was great in walking me through the entire process. read more

The customer service here is horrendous. I tried to get my side mirror replaced. I was told the part would come in a week and they would call me. Three weeks go by and I heard nothing. I tried calling for updates thinking maybe they forgot to order it, but they only called me back once several weeks after the initial estimate saying it was on back order and would be just another week. It's now four months later and I never heard from them after leaving several voicemails. I gave up, bought the part on Ebay and replaced it myself. I will never be going back here. Very annoying that I wasted so much time for a business that never planned to care for my car in the first place. read more

I was referred to Patrick by my insurance company. They said if I used their preferred shop, they would warranty the work. I figured they qualified the shop so I went with their recommendation. That was the best decision I've made in a long time. Scott Shippy was my agent and took amazingly great care to get the work approved, revised the claim and approval when they discovered additional concealed damage. He made good decisions at each turn getting my prized car fixed just right. Additionally, he called me regularly to provide status updates. When I got the car back, it was clear that it had been done professionally. read more

My recent experience with the BMW certified collision center at Schaumburg was unfriendly, unexpected and unprofessional. I called them on Thursday 09/04 to make an appointment to estimate the repair cost for the damages on my car and specified on the call that the damages are results of the accident I had; the lady from the collision center asked me to come over on Saturday(09/06) for the estimation. She didn't ask me any other details - like my insurance details. I drove 20 miles to get there and then the lady representative at the center asked my insurance company. After I told her that I have Allstate Insurance, the lady replied that the person who deals with Allstate doesn't work on Saturdays so estimation can't be done. She asked me to come again on Monday 09/08. I then questioned her that I could and should have been informed the same when I called on Thursday so I would have planned accordingly instead of wasting all my Saturday morning to get at the collision center. Instead of a polite reply to make the situation better and being supportive, the lady rudely replied that I could have informed her about my insurance in advance. I was surprised by such a comment from her; how would I know that there are different people for different insurance companies and the person at the collision center dealing with Allstate doesn't work on Saturdays. I didn't just show up there, I did call them beforehand to ask what day I can come in there. At the end, she asked with the raised voice if I would want to come back on Monday or not. I wonder if it is actually how all the customers are treated at BMW centers? read more

Couldn't be happier! Tim Odachowski and his team made my truck look better than the day I purchased it. I received numerous updates and progress phone calls during the time Patrick had my vehicle. One such call was to tell me that they found more damage than the insurance adjuster did on his visit to my home. Patrick assured me that it would be fixed properly without any insurance issues and boy did they deliver. Hopefully none of my family or friends ever get into an accident. If they do I will highly recommend Patrick to them for repairs. read more

I am completely satisfied with the restoration of my new car and the professional, friendly, communicative manner by the Manager Tim, and his friendly staff. They kept me in the know with texts through out the week! Top notch work from Patrick Collision Center in Schaumburg. My car is pristine thanks to Tim and his team!! read more

I've had three cars repaired at Patrick Collision. When my latest BMW needed rapies after being hit in a parking lot, I decided to go back to Patrick Collision based on my prior experience. However, since my last visit 4 years ago, things have changed. My current customer experience is exceptionally disappointing. My car was in the shop for over a month for minor repairs. I had to call the center for an update on my car repair status, as the collision estimated was not proactive, did not call with updates, nor responsive to my messages. After a month, I found out they had NOT repaired my car in all the time it was sitting in the lot. I had extra car rental fees due to their delays in completing the required work. They had insurance payment in hand, promised the car would only take 1 week. Now that it's well over a month. I would not recommend this repair center. I am no longer a loyal customer to this collision center. Poor customer service. I don't recommend this place. read more

There were two fellas looking out for me and my car when it was abruptly hit by a person with sub standard insurance... AND my own insurance company refusing to step up to truly provide adequate customer service... those two people are Tim O. and Don K. Without their constant diligence to get the right parts on my BMW, it would not be anything close to the original vehicle before the accident. It took a bit, but that is expected when considering they were more or less "battling" with the insurance company to get OEM parts for my car. Thanks guys!!! I cannot thank you enough! read more

I took my car for a small dent repair. Tim Odachowski have me a great customer service. My car was estimated and taken to the shop right away even though I did not have an appointment. It came back quickly looking like new. read more

Patrick Collision did a great job on my M4. They were responsive, had it back in record time and also had the car washed and waxed. TIm O is the best. read more