My husband, dog & I were in a bad car accident over the Memorial Day weekend. (We're okay.) The police advised us that our SUV (and the other 2 cars involved) ended up being towed to Palella's Auto Body. When we went a few days later, to gather our belongings & take pictures of the damage. The owners were so nice and really showed their concern for us and advising us what our next steps should be & make sure we cover all our bases. We did not have any repairs done through them, as our insurance totalled the car, but we're very appreciative of the caring they showed us during a very distressing time. read more

I am so incredibly grateful for the recommendation to take my Jeep to Palella's Auto Body! They did an incredible job painting my Jeep. I was so excited when I picked it up and it looked brand new. The entire process was so seamless. They were able to get me an appointment very quickly, they helped to get me a very reasonable rental truck, and the entire family was so friendly and helpful! I would highly recommend taking your vehicle to Palella's for any body work or paint job that you need. I will definitely be recommending Palella's to any friends and family that need work done to their car. Thank you for the amazing customer service Mario and Fran! read more

Palella's Auto Body - The new paint job looks amazing! My Jeep looks brand new. - Body Shops Near Me - Rolling Meadows, Illinois

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I just picked my 2015 Acura MDX for some bodywork and an oil change. I could not be more pleased with the work that Mario and his team did. They replaced the front driver side fender, pulled out a dent in the hood from an errant baseball and buffed out some paint that was traded with another vehicle on the rear bumper. The car looks like it just rolled off a lot! This was a self-pay situation and they worked to find the best deal on prices for replacement parts, were super transparent throughout the whole process, very timely, and just an overall pleasure to deal with. I would highly recommend this family owned operation to any and all that ask! They do more than just bodywork and I will be bringing my car here in the future! read more

Extremely professional, and fair. They are a family business, and they have a great business. They don't treat anyone or judge them on their situation. Class ACT teach others to be like you!!! read more

I had a serious, notable hole in the rocker panel on the passenger side. As someone who wants to maintain the look of my car, I turned to Palella's to restore the part I need. The result was amazing! Speedy service and the rocker panel was restored like nothing ever happened! read more

Great Service!! Got my car fender done sooner than expected in two days! Highly recommend!!!

Fantastic service. I was unfortunately in need of front end and hood repairs after a car accident and Mario and his team were amazing. Palella's came as a recommendation to me and I absolutely would recommend Palella's to anyone in need in future. read more

Great Place! --5 stars plus!!! Took my older car 2007 Montego for a headlight replacement which was hard to find but the Owners went above and beyond and found one. Their customer service and communication showed they appreciate their customers. Honest people from the start explaining the situation finding replacement. I highly recommend this company to anyone who needs a repair, You will leave and feel confident that you were given great service and price, and knowing you have found a place to return if future issues with your car happen. Tom and Tracy read more

Left my 2015 Toyota Sienna at the shop to fix dents on the door and replace and paint the front bumper. I talked directly with the owner - and so can you if you go there, and Mario knows what he is doing. I learned it is a family business and has been there for 30+ years. The service was completed on time. The color matched nicely. I will recommend Palella's to anyone who needs to do any work on cars, since they also have mechanics and other services that I haven't used yet. I will return there if I need more work done in the future. This review was completed one week after I picked up my car and I feel obligated to write it. Thank you. read more

HIGHLY RECOMMEND. I couldn't be happier with this place. If you're looking for a shop with impeccable service and GOOD people who will treat you like family, this is THE place. Mario, Frannie, and their team went above and beyond. Their service is amazing - second to none. Extremely friendly, knowledgeable, reasonable, and trusting. My car is as good as new! I will absolutely be coming back to Palella's for any future needs as well as referring them to everyone I know. read more

I can't say enough good things about the entire experience. The quality is better than when it left the factory. Fran and Mario went over and above with everything. You don't feel like it's just another job for them. This level of genuine concern is, sadly, all to rare these days. If you are unfortunate enough to need an auto body shop, do yourself a favor and go there first. read more

I took my car to Palellas after my husband rear ended me... my car wasn't drivable and smashed in pretty good. They went above and beyond to ensure it was safe to drive, but save us as much money as possible. The body work was spectacular, you would never know anything happened and it drives as good as new. On top everything, they also detailed my car and the customer service was fantastic. Truly a trustworthy and quality place to take any of your car needs. read more

Mario the owner is the BEST! I had gone to three other body shops and got attitude and basically no help or guidance at all. Thank God, I stopped into their shop. They handled everything! Even went back to the insurance company fighting on my behalf! AND fixed broken interior part that was totally unrelated for FREE!! The paint and body work was A+ . I couldn't be happier! read more

BEWARE!! My car rental was towed here by police and dropped off for 24 hrs. When I went to collect my stuff from the rental car, there was $600 of items and gift cards missing from my car. They also went through personal information I had in my car and could of stolen personal information for identity theft! When I called to confront a worker they of course denied it. I started to ask around and was told by some friends that they also had items missing from their car after it was at this shop! The rental place also told me they've had customers complain about stolen items out of their car while their rental was impounded at this shop too. I was told that the lady who runs the place is shady and runs scams like this all the time and then passes these items quickly off to other people to get rid of evidence. If ever your car gets towed here, make sure police or whoever tows the car, gets an inventory list of your car items. That was the mistake that both the police department made and I made and now I have 100's of dollars of items missing! Please DO NOT bring your car here and beware if it gets towed to this lot! SN: Y'all have proven how unprofessional you are with your rude and childish responses back to customers who rate you poorly! That said, I did my research with both the tow truck company and auto shop it was dropped off at, there is surveillance proving that they didn't take my items. That ONLY leaves your shop. Now you don't have a bad reputation for stealing just from me. Clearly this is an ongoing problem with your company. This review will stay up as a warning to others. Y'all have yourselves a good day and try to be a little more professional with your responses! Not very business savy to belittle a customer like a child or have the review deleted!‍ read more

My experience with Fran and Mario at this auto body shop is top notch! I had a accident and was so lost on what to do and Fran walked me through and answered all my questions and reassured me that everything will be taken care of. It's no surprise that Palella's has been around for so long. They take pride in their work. Customer service, quality work and a reasonable price is the forefront of this establishment. There's no doubt that this place will be around with the way that they conduct their business. I cannot say enough good things about Palella's. I highly recommend supporting this small business! Thank you Fran and Mario for your help! read more

My car was almost totalled in an accident. I was hit on 3 sides. The good people at Palella's fixed my car completely and also detailed the inside of my car. It looks brand new inside and out. Thank you for all your hard work! I will be back! read more

Fran and Mario did a fantastic job of taking care of my Kia Forte after it got broken into. My car came back like brand new. They went above and beyond! I Will definitely come back for their kind and warm service! Very recommended. read more

Got into an accident and my car was towed here. It was the easiest process from start to finish. Highly recommend them!

Fantastic shop! This shop has been in business for over 40 years that has to say something about Palellas auto body. I would recommend

These guys are absolute pros! Our car was T-boned in a terrible accident and everything was destroyed.... So close to being totaled. I never take my car any place but Palellas so they fixed up our beauty and it was like nothing ever happened. Fran is fantastic!!! She is always willing to take care of her customers and go above and beyond to help in any way she can. HIGHLY RECOMMEND, DON'T GO ANYWHERE ELSE!!!!! read more

An car accident can be a horrific experience. The entire team Fran and Mario were beyond excellent. They helped relieve emotions and were very significant in having insurance company pay bill! My insurance company was awful. My car looks great! - even detailed! You guys are the BEST! Thank you!!!! read more

I was rear ended on 12/6/2021. Although there were no injuries, it was still a startling and disorienting experience for me. The young man who hit me has a non-standard insurance company and I was not feeling good about that based on information I was told and reviews that I read. However, the field appraiser and insurance adjuster came through quickly and I'm grateful that the appraiser suggested that I contact Palella's. Fran and Mario immediately calmed my concerns and compassionately cared for me and my car. I literally teared up in their office in gratitude and relief. I dropped the car off on Wednesday, Dec 15th midday and it was finished by Thursday afternoon on Dec 23rd. I have two magnets I display on my trunk that say, Choose Love, and Heal The World. I had taken those off and placed them inside, on the floor of the passenger side. When I picked up my car, Mario had taken them and placed them right back on my trunk. That brought a big smile and warmth to my heart. There were two unrelated issues that I asked them about and they took care of them at no charge!! Mario walked me through what they did to repair the car and Fran patiently and lovingly eased my anxious feelings. Thank you to all of you at Palella's!! Happy New Year. read more

So, I got into a little fender-bender a while ago and needed a place to get my car fixed. My brother-in-law recommended me checking out Palella's. My car door was replaced on my Toyota and it only took the team here 4 days to get it ordered, installed, and returned to me. They were also pretty friendly, as far as I could tell. Not sure what else there is to really say. They were fast, inexpensive and overall pleasant to deal with. If I ever need car repairs again, I'll most likely be coming back to Palella's! **knocks on wood read more

STAY AWAY AT ALL COSTS! The owner of this shop, Joe Palella, is a scam artist, and rudely blows cigar smoke in your face. I wrote-up what needed to be done, my friend got the cost estimate for body part removal, replacement and painting, but they refused to finish the job -- but still wanted the same amount of money. I had to call Rolling Meadows Police for an escort to pick up the poorly painted parts with the front-end completely removed and take the car to another shop to finish assembly (essentially paying twice). I was required to still pay the full price for work that was not completed -- the parts were removed, new ones painted, but never installed. This same shop previously tried to scam me by repairing a finish panel on another car, instead of replacing it as the insurance paid for. I caught them and then they did a poor job of painting the new replacement part -- parts of it were inconsistently painted! They also do not accept anything but cash, BEWARE! WOULD NEVER RETURN! THIS SHOP NEEDS TO BE SHUT DOWN! read more

I was involved in an accident in the middle a major intersection during rush hour, and my car incurred something in the ballpark of $4,000+ worth of damage. It was a sitting duck and was towed to Palellas (or, I guess, Palellas towed it) while I was being checked out by the EMTs. Once the chaos died down and the PD informed me where my car was, I was in contact with Chuck that evening. He was nothing but pleasant and accommodating. He told me he would work with me and my insurance company to salvage my car (since I was sure it was totaled). That was a relief to start with.. I also asked to come and collect my personal belongings from my car, and he told me their hours of operation. I told him I'd be there the next day (Friday) around 4, but ended up having to cancel the since I had to go to the doctor (injuries resulting from the accident). Again, he was very pleasant, and said that they might be there a little later if I still wanted to head over. Since that didn't work, I told him I'd be by the next day (Saturday). My mom and I arrived about 30 minutes before they closed, and I checked in with him. We cleaned out my car, and even though we went a little bit over their closing time, I didn't even realize it because we weren't rushed. Actually, no one was even around us when we did. It was a relief to finally have my personal effects (medication, iPass, etc) again. It's been over a month now, and long story short: my insurance company has really dragged in following through on what they have to do (i.e. sending out someone to do an estimate, contacting me, communicating with each other, communicating with Palellas). I'm still dealing with that as I type this... I JUST got off of a 3-way call with one of my insurance agents and Chuck regarding my still-damaged car and claim. My snotty insurance agent told me that *I* didn't do X-Y-Z (not true... apparently adjustors and agents don't share notes?!) and "lectured" me and told me that *I'VE* incurred a bunch of storage fees at Palellas and it's *MY* fault... she asked Chuck to look up the exact cost/fees incurred ($1825), and during the time we were on hold I began defending myself to her asinine claims... unbeknownst to me, Chuck came back into the conversation and heard that part. Hah, oops. Awkwarrdddd! So, my insurance company has f'd me over by taking too long to get their part of the job done, and now my car needs to leave Palellas and go elsewhere to have the work done (or else wait 3 more weeks... totaling 8 weeks without my car). NOT Palella's fault. I wonder who's going to foot that hefty bill for the storage at Palellas...? Meanwhile, my snarky insurance agent gets on the phone with other body shops in the area to see who can get my repairs done ASAP. I called Chuck afterward to ask him to release my car to the new body shop. Thankfully he was able to accommodate my verbal request without me having to take a 45 minute trip down there. He was also sympathetic to the situation with my insurance company, and told me himself that "they dropped the ball." He apologized for the situation (again, not HIS fault!), and told me if I ever needed any advice on this claim or follow-up repairs, just to call. Hmm... now that I think about it, I should ask him what insurance company he recommends... So, even though I've been stressed with the accident itself, not having a car, dealing with injuries, dealing with the defendant's insurance company, and dealing with my own incompetent insurance company, I WASN'T jerked around by Palellas. Chuck was personable, easy-going, and accommodating EVERY time I've spoken with him. Sadly, I can't comment on their body work, but their customer service was A+. Chuck's good peeps: definitely recommended. read more

So this is the owner's response: "After initial diagnosis, owner authorized rotor replacement." -True, but only because they told me that was the source of the problem. "Owner declined proper services to repair vehicle trouble codes. Owner had several codes on dash before coming in that he was aware of, But did not want to pay to have proper repairs completed." -Complete lie. The codes on the dash and the stuttering braking were the reasons I went in. Why would I decline work to fix the issue I came in for and instead pay to repair my rotors that had nothing to do with the problem unless they told me that's what I needed to do. They didn't even scan my car/talked to me about the codes until the 3rd appointment so how they're making that claim is beyond me. Maybe they're talking about that 3rd appointment when they finally figured out what the issue was and wanted to charge me more on top of what I had paid for their misdiagnosis. If that's the case, then yes, I refused that highway robbery because I was done with them. "We at Palella's Auto Body,always strive to make our customers happy and provide them with the best quality and service. If anything is not to a customers satisfaction they are entitled to point it out, and we will make every effort to remedy the situation.Our shop prices are fair and competitive to all customers." -Yeaaaah, no. read more

How does this place have bad reviews? I don't get it. My boyfriend was in a hit and run (someone hit him and drove off) and he had his car towed here to get fixed. 3 weeks later, his car was ready and it look AMAZING! It seriously looked like nothing had ever happened to his car. It runs just like it did before. The woman (Frances is her name) in there was incredibly nice to us, explained everything that they did to the car, and showed us his car before we drove off. I've taken my own car to other places before for auto body repairs but after such an awesome experience with Pallela's, I'll be taking my car there every time I need something repaired. Thank you so much again for the amazing service you provided! read more

You will be well-taken care of at Palella's Auto Body. Fran is cool, helpful, knowledgeable, and totally in her customers' corner. They were caring, responsive, and went above and beyond to help me. read more

I was stranded at a gas station after getting bad gas. Palella's towed me, worked with my insurance company, and wouldn't give up until everything was right. When the car was released, there was still an issue which they stood behind and fixed same day. I had been seriously over charged in the area by another auto repair shop, but Palella's was refreshingly fair and honest. I am definitely a new life long customer. read more

I can not begin to explain how much Fran and the crew over there helped me out. I was rear ended/ side swiped with my 2010 Toyota Corolla. It was around 7k in damage. Not only did they give me a guy to call at enterprise that would give me a better deal on a car (23.99 a day, my insurance didn't cover rental), they got the car to me super fast, and where there every step of the way. Gave check ups, let me know the status, did everything they could to understand our situation. These are trustworthy people, they will take care of you and your car. The best part was, the work...They did an outstanding job in which you can't tell where or if i ever was in an accident. She is perfect! Thank you again, will take every car here as long as they are in business!!! read more

This place is amazing. Damaged the back passenger side of my Ford Explorer and they made it look like it never happened. Great price and their work is perfection. They even cleaned the inside and fixed the needle that shows if I am in drive or reverse etc for no extra charge and without me even asking. Fran and Ed were super nice. Dropped the car off on a Sunday night and picked it up Wednesday morning which was faster than I expected. So happy and highly recommend this place! read more

Palella's and the whole team there deserve 10 stars! Fran was an absolutely top notch person to work with. She handled everything with my insurance company, standing tough for me when necessary. She went out of her way to help make a difficult situation be much easier for me. Working with them was absolutely a breeze! And best, my car came out absolutely perfect after a lot of damage. 100% perfect - and Fran made sure of it. I would highly recommend Palella's to anyone. read more

I received great repairs on accident damage for my Honda Odyssey and it looks good as new. I found the staff to be friendly and my car was ready when promised. Geico Insurance was awesome as well and made it the best claim experience I have ever had working closely with Palella's. read more

I can tell you from a professional standpoint this place is a joke. A customer came in a couple weeks ago (I work at AutoNation) with a vehicle that had been "fixed" by Palellas. Now this is not the first time I've heard bad things about this place, but this story is just unreal. Not only was the left tire rod barely holding on (very dangerous while driving at high speeds), but the right ball joint was destroyed. Any professional mechanic would have seen this and know it should be fixed. Another pos shop that cuts corners to make an extra buck. The owner of the vehicle knew the shop owner personally too! Imagine the type of work they do for people they don't know. Disgraceful. read more

Palella Auto Body does quality work and extends excellent customer service throughout the entire process. Anthony S. read more

I came in to the shop last week because my car was making an odd noise. All of the staff that i came into contact with were very helpful and welcoming. The mechanic took my car for a quick ride and pointed our the problem right away. Service was prompt and the noise has stopped and my car has been driving better. Great customer service and the only place my family will take our cars for repairs. read more

Got in a car accident. Took two months for repairs... Few days later took my car to a dealership because my car was making a weird noise only to find out my tire screws were loose. I'm just glad nothing happened to my daughter or I. Few months later my brakes are now making a noise only to find out the calipers they put were oxidated & old. Would rate this 0 stars if I could. Bring your car if you want a disaster to happen. read more

Palella's has amazing customer service! Front desk (Fran and Chuck) were super nice and got me set up right away. Amazing work on my SUV that I scratched and dented. read more

Been going to this place for years. Multiple cars and always professional and complete in their work. Their work is done timely and never have had a problem. Domestic and foreign cars no problem. read more

I have used this body shop twice now. The first time the body work was ok, but there was a bunch of critical mechanical work from the accident that needed to be done. It wasn't even noticed or mentioned, so after pick up the vehicle had to be taken to another shop to have the suspension fixed, and that's after spending three weeks at the body shop. The second time the vehicle had been there for several weeks, and there was no clear answer on why they were still waiting for parts. They were very rude in their communication, and very unpleasant to work with. Overall this body shop has been a terrible experience, and I would not recommend them to anyone. read more