just wanted to take a moment to sincerely thank Ryen for the amazing service at Hyundai. Your professionalism, patience, and genuine care made the entire experience smooth and enjoyable. It's not often you come across someone who truly goes above and beyond, and it did not go unnoticed. I truly appreciate all your help--thank you again for making everything so easy Mala Gandhi read more

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Had a recall on wiring harness on my Santa Fe Made 730AM appointment ...Arrived 715AM Right in.....Gus the service advisor met me. Gus was great..friendly....write me right up. The waiting area is spotless & large ....free coffee machine...wster...snacks !! Mechanic inspection report is sent while waiting .. 30 minutes later the Erik met me as all is done... Highly reccomend for a professional service area !! read more

On 11/15/2025 I scheduled an oil change and fender liner replacement 2-3 weeks prior to date and confirmed it by text. When I arrived, I wasn't told I needed to pre-pay for the part -- if I had known, it could have been done today. Instead, I waited three hours for an oil change and tire rotation, and was then told the fender liner couldn't be done at all. This was the main reason I scheduled the appointment, and the lack of communication and accountability is unacceptable. This isn't the first time I've had issues at this dealership, and I was extremely frustrated with how my time was wasted. read more

Do NOT go to Patrick Hyundai in Schaumburg. Go to Castle Hyundai in Downers Grove instead. Even if it's a longer drive, it will save you time, money, and stress in the long run. On 12/1, I brought my car to Patrick Hyundai after it wouldn't start. I paid over $1,200 for a 50K-mile service and a new battery. The very next day, my car wouldn't start again. Multiple calls went unanswered. After days of towing delays, poor communication, and no loaner car, Patrick Hyundai claimed the issue was engine wiring. When I finally got my car back on 12/10, they had left loose cables inside and an uncovered razor blade on my driver's seat. Two days later, on 12/12, my car shut off while I was driving on a four-lane highway. It was terrifying - my head hit the steering wheel. I had it towed to Castle Hyundai in Downers Grove, where they identified that Patrick Hyundai had improperly installed the battery cables. Castle fixed the issue, treated me with care, and returned my car washed and ready to go. As of 12/19, Patrick Hyundai has still not refunded me or responded, even after I filed a complaint with Hyundai USA on 12/12. Patrick Hyundai prioritizes profit over safety and customer care. Save yourself the stress and go to Castle Hyundai instead. read more

Patrick Hyundai - Razor blade that was left on drivers seat. - Car Dealers Near Me - Schaumburg, Illinois

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I brought the car in for the wheel and brake that locked. The car had been brought in a few months ago for a recall for anti lock brake. I never signed for two diagnostics that cost $199 each but of course paid because a business will always take money from the consumer. Horrible place. Never again will I come back. read more

I have not been to the dealer that much as my car is a 2005. Been there for an oil change and during their inspection of the car found damage to one of the tyres. The damage was severe so the put on the spare tyre so I could safely get around. The service area is busy but they got the car to me within the times allocated and the delivery of the new tyre. I would not bring my car to another dealer. read more

Just to start off the review I agreed to $300 for a repair not $900. Had a minor issue revolving one of my wipers front windshield and to fix this, I was charged triple the original amount with no written authorization for the increase. Taylor in the service department claimed I "agreed," which is simply false. In Illinois, consumers must approve price increases before work is done. That did not happen here. I was never given an accurate price by Taylor regardless of the fact that I requested one various times to which he kept brushing me off and then threw a random number. I want to note that the sales people who sold me the car and 2 other vehicles purchased through this dealership were excellent--transparent and professional which is why I decided to stay with this once amazing dealership.Unfortunately, the service department completely undermined that experience. Any chance of my trading my vehicle or ever stepping foot in this dealership is gone Because of this, I will be servicing all three Hyundai vehicles I own at a different Hyundai dealership going forward. Get everything in writing before authorizing service and definitely do not trust Taylor or anybody else in the service dept read more

Purchased our first Hyundai yesterday from Schaumburg Hyundai. Our sales person was great, no pressure. All in all we were happy with the purchase process. But I must say, when it came to the finance manager that was a completely different story. Upon meeting him, all was super friendly BUT once we got to the "upselling" of the 'add on's" which can get rather pricey, as we all know, his demeanor changed considerable. When we flatly turned down these additional options, the temperature in the room dropped several degrees, he became quite cold and indifferent to us. We felt the shift immediately. Sorry guy... Delivery of the vehicle was smooth, all in all we are happy with Schaumburg Hyundai. read more

The vehicle is great, but that is something that is not attributed to the dealership but rather the manufacturer. The dealership lacks transparency, and does not honestly communicate what the customer is getting from a protection package/program perspective but still pushes the upsell. The Service Department and client advisors also sets a high expectation on satisfying its customers only to fall extremely short of it. I do not recommend purchasing from this dealer. But again the vehicle itself is great, 2026 Hyundai Palisade. read more

Disappointed. Worst new car dealer experience I ever had. Even the follow-up emails were not sincere. Received no replies back. Last time I'm going there. read more

Final Update: After dealing with the general manager, the problem was resolved and they offered me a brand new car. Despite the issues prior, I am very happy with my new car and it's even better than the original I was offered. The swap was very simple and they made it as quick and easy as possible. Balancing out the good and the bad with my rating. read more

Patrick Hyundai - 2024 Hyundai Venue SEL - Car Dealers Near Me - Schaumburg, Illinois

Terrible service department! If they tried to give horrible service they would be hard pressed to surpass the service they give! Epic failure Patrick Hyundai! read more

My Hyundai Sonata 2017 seemed to have engine oil burning issue, so in November of 2025, I brought my car in for oil change and the service team initiated engine oil consumption test. During this visit, I was told that I was supposed to bring the car before it runs beyond 1500 mi from the date of initial test date by Michael Vanhoosier. I spoke to Michael on later date after the oil change over the phone to double check and make sure, and i was advised that as long as i bring the car in before 74600 miles, there wouldnt be any issues. Now in Jan 2026 (Jan 14th), I called to schedule an appointment for the testing before I exceeded 1500 minutes (currently around 1300 minutes since initial testing date), and service team was advising over the phone that oil consumption test cannot be done if mileage exceeds 1200 milage. I left a few voice mails for Michael to get back to me on whether I should bring the car in ASAP or not so that I wouldn't go past the required milage. No calls were returned, and to speak to anyone regarding this matter, I bought the car over to the dealership to talk to anyone regarding this, but Michael was already gone, and there was no one that can provide confirmation whether could at least drop the car. Then service was telling me that I was supposed to bring the car after 1000 miles. So far i have received 3 different milages. I'm dropping my car just in case, but I can't say I was satisfied with the service. read more

Both Marco and Jonathan made the purchase process go smoothly. They were accommodating of our requests and questions and helped us make the best purchase decision. Their product specialist, Mohammed, was also very helpful in helping us learn the technical details of the car systems. Not a high pressure feeling that I've had with other dealerships. A pleasure to do business with. read more

yesterday I purchased my first Hyundai, /at Patrick Hyundai/sales person Allan was very friendly and no pressure! manager Jose was professional and very helpful! I strongly recommended this dealership! read more

Allan & Patrick Hyundai were fantastic to work with. I had contacted over 15 salespeople at other dealerships and repeatedly felt misled, especially about vehicle availability. Allan was a breath of fresh air--knowledgeable, honest, and quick to respond. They made the process easy by letting us place a deposit to hold the vehicle and offering courtesy local transportation when I came to pick it up. Everyone was kind and welcoming. Highly recommend! read more

We have purchased 6 Hyundai's at Patrick since 2001. We are done buying Hyundai's and especially done using this dealership. Their service department is a major profit center for them and lately the service department is feeling more like a scam. We had 2 vehicles in for service last week, March 13. For both vehicles there was a line charge of $34.50 named shop charge for repair order. So they are charging us/you for a report to tell us how much the repair will be. What a joke. My daughter said there were about 20 people waiting with her. That's 20 x 34.50 = $690 in the 3 hours she was waiting for her vehicle. That questionable charge is making them serious money. They told us on the Azera, which has 112,000 mile, that they had no record we ever changed the spark plugs so we needed new ones. Patrick themselves replaced the plugs at 85,000 miles in 2023. They also suggested 2 other parts needed to be replaced and they were already replaced last year. These parts should have a 25,000+ mile life on them. Why do they need to be replaced after only 10,000 miles of mostly highway driving. On the Kona they tried upselling a reline of both brakes at $615 (one axle). What an overcharge. Local service shop said she didn't even need a reline but if she did it would only be $350. To us, they appear to be trying to add on products and services not needed and are overcharging for their repairs. We just can't trust them anymore. In the early 2000's when Gus was more involved we would be in and out within an hour for most service visits. Now basic service is at least a 3 hour wait. After buying 6 vehicles from this dealership we expected better, so should you. read more

Worst service department ever ! 4 visits to get my car running right then had to oil consumption study after I kept calling I finally had enough and left profanity on voicemail and was told to pick up my car ! Car drove 20 feet and died I told them it wouldn't drive and they made get it towed ! Salesman was the one who called me because service department wouldn't! Do not use this dealership for any of your service needs larry,gus,mike all the same ! read more

Just bought my second car from Dave Polcik. First one was in 2014. Dave is the best and would certainly purchase from him again.

My sales experience at Patrick Hyundai was Top notch. The Sales person Dawid G worked over the phone with my brother and I before we went in to Patrick Hyundai to test Drive the Hyundai Venue SUV. Patrick was very helpful, patient, knowledgeable, answering all of my questions, and coming to a fair price for the 2025 Venue limited. I love the Venue it is the perfect size for me. Thank you Dawid, it was great working with you to purchase my new car and checking in with me to ask if I needed any help or had questions about the Venue. Thank you! read more

If I could give negative stars I would. We found a 2023 Hyundai Santa Fe at a very good price. See pictures below. I emailed and confirmed that they had the vehicle and set up an appointment to drive. Called back to confirm price did not include any bizarre rebates I don't qualify for, was told that this was the price and they would have it ready when I arrived. I brought a copy of college diploma and filled out credit app. Arrived and was told vehicle was a service loaner and a customer had it but they had one just like it, they pulled it up. The service engine light was on but they said they would check, it was fine. Here comes the bait and switch part. This vehicle wasn't just like the other in fact it was $4,000 more. In fact, the service loaner was even priced wrong. "Parts and service manager" comes out to tell me it was priced erroneously and there is a disclaimer on the website. I stated that I didn't just count on the website or the email I called and confirmed price and that the car was there waiting. We drove 45 minutes to be lied to for an hour. read more

Patrick Hyundai - Pictures that I am sure are removed from the website - Car Dealers Near Me - Schaumburg, Illinois

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We had an awful experience overall with this dealership, and with buying Hyundai's in general. We do not recommend for anyone to buy Hyundai's, particularly from this dealership. Here's why: First, when we bought our Hyundai from Patrick Hyundai, we had an extremely unpleasant (and very stressful) experience with high pressure tactics (as have several others who have written reviews). The Patrick Hyundai rep was absolutely relentless in pressuring us to purchase an extended warranty. He absolutely would NOT take no for an answer. I was going through a stressful time in general, and this experience greatly added to that stress. Next, we received a coupon in the mail from Hyundai corporate. The coupon was for $50 off their "6-month maintenance service". The only problem was the coupon (for use at 6 months) expired 3 months after we bought the car. When we took the coupon to the dealership (at 6 months) they refused to honor it, and told us to "call Hyundai Corporate". When we did so, Hyundai Corporate also refused to do anything about the coupon they sent us (for a 6 month service that expired 3 months after we bought the car). After being transferred to a manager, that person also said they could not do anything. I told that person that if they did not do anything for this absolutely ridiculous error on their part, and they make me hang up the phone without resolving, we would never buy another Hyundai again. The manager told me, "sorry sir, there's nothing I can do". I hung up the phone and I have not only never bought another Hyundai, but I attempt to persuade all that I talk to to do the same. And finally, we also had another issue with Patrick Hyundai dealership. When we purchased our Hyundai, it came with a coupon book for discounts off various service related items. The coupons had no expiration dates (they were originally presented to us as "good for the life of the vehicle"). Last week, when we took our Elantra there for an oil change they refused to accept one of the coupons (for a reduced price oil change). AGAIN, JUST A SERIES OF AWFUL EXPERIENCES WITH PATRICK HYUNDAI, AND HYUNDAI IN GENERAL. read more

From the moment I walked in the door I was greeted with smiles and friendly staff. Jonathon went through everything and made sure all my questions were answered. Going through finance was a breeze and did not take long at all. I gave the vehicle I wanted at the price that I wanted to pay. Could not say enough great things about this dealership . read more

10/12/25 Update: I cannot recommend purchasing a vehicle from Patrick. Patrick sells services at a premium price and tries to get away with doing virtually nothing for the high price that they charge. The work that they do perform will ruin the look of your new car and not provide the protection that they promise. It took over a month, many visits, dozens of communications, and over 10 hours of my time to get Patrick to fix the mess that they made - and I'm still out the money! You don't want to have to go through what I just did. I still love my new Sant Fe - I highly recommend the car - just don't buy it from Patrick! Original review: I would recommend looking at a different dealership for your new Hyundai. If you do purchase from Patrick, do not purchase optional services, protections, or packages. They are nothing but money grabs for the dealership that do not offer the value that they promote them to offer. I purchased a protection package that was supposed to seal and protect the interior and exterior of my vehicle for 7 years. I've only had my vehicle for three weeks and have had nothing but problems with the sealant. It left streak marks all over my interior from uneven and incomplete application. The ceramic coating on the exterior isn't working as advertised and to top it off I have since found entire panels of my car where the ceramic coating was not applied. I have had the vehicle in a second time for a re-application, and it still is not right! I am waiting again for communications back to me on how they are going to take care of this. Take your new car to a detailer to have interior/exterior protectants applied. Do not have Patrick do the work. I had every intention to go back to Patrick for another car that I will be purchasing soon. They knew that when I made this purchase. After this experience I will be looking elsewhere and recommend that you do the same. BTW: I love my new Hyundai Santa Fe, just disappointed with Patrick. read more

Our 2014 Hyundai Santa Fe required major work because it was burning oil. Hyundai stepped up and paid for the work. Before Patrick Hyundai sent us a list of items that needed attention one of which was front brake pads and rotors. They quoted $950 Which sounded way high to me so we called around and Mavis tire and brakes quoted $450. We took the car to Mavis and when they inspected the car, they determined the brakes had more than 50% pad life and the rotors were fine. They said they cleaned up some rust and blew it out with compressed air and charged us nothing. Thank you, Mavis! Shame on you, Patrick Hyundai. All the readers need to get second opinions on work from dealers. read more

David was very knowledgeable, experienced, and nice. He helped me get my vehicle at a great price! Highly recommend.

This place is the quintessential center for scumbag car salesmen. Con men with zero honor. Their leadership included. I showed interest in one of their used cars and after negotiating the price range on the phone, we made an appointment to go see the car and close on it next day afternoon. After I cancelled my afternoon plans, arranged for transportation and got my finance locked in (my credit score took a hit), i received a message around noon letting me know that they sold the car. Here is what you should expect when you deal with those guys: 1-They dont keep their words, they are not trust worthy, they are not men, your are dealing with kids. Dont assume they are businessmen, dont take what they say seriously. 2-They will F U on the first chance they get if that is gonna get them more money 3-They are not remorseful about and absolutely not apologetics. Glad things didn't work so I dont have to be doing business with those guys. I am gonna avoid any dealership with the name Patrick on it going forward. read more

My experience was great! Tom had the Kia all washed, and ready for me to take the test drive. I really loved the truck, and we went in to talk price. I told him what number I needed it under, and he got it done...and VERY quickly! There was not the normal "Let me take this and talk to my manager." It was one and done. Then, I spoke with Zach regarding an extended warranty. He explained to me that my other extended warranty from my other car will be refunded back to me. I had no idea! I was in and out in a little over 2 hours..and that is with the test drive! I will definitely come back, and definitely recommend Patrick Hyundai!! read more

Stopped here to look at their Genesis GV60s and GV70s in hybrid or electric. No such luck but tried a GV70 and left with a book. I told Corey (the ever-patient sales representative) that I wanted to see hybrids ... not get a book report/homework assignment. =) Gorgeous cool ass car for about 50K Hmu when hybrids come in... Corsair hybrids are coming, but they look even more boxy, #yuck way to go back to the past Lincoln. I like my MkC but I'm not about this $55.00+ fill-up life... silver-lining it's value is what I paid retail for it in 2019, even with 18K miles. #ThanksWFH #BuyOutDone read more

Patrick Hyundai - Genesis GV70 - Car Dealers Near Me - Schaumburg, Illinois

My daughter bought her first car here last night, a used 2016 Honda CRV. I was her co-signer, and joined in on the process later. Our salesman was Joshua Garduno, and he made our experience ENJOYABLE, which is NOT how I would typically describe a car-buying experience! He was very pleasant, patient and thorough., and worked hard to get us the financing and payment that worked best for my daughter. He was very friendly and professional, and made us feel comfortable with everything. Once we were done signing everything with Joshua,, we met with the finance manager, Ketyra Taylor, who is an absolute DELIGHT!! She was so warm and welcoming. She went over all the warranty options, and didn't pressure us when we declined. She made this transaction so incredibly quick and easy, and answered all our questions thoroughly. We were very happy with the whole experience. I didn't anticipate enjoying myself with the car buying process, but Joshua and Ketyra absolutely made it possible! read more

I recently visited Patrick Hyundai to purchase a 2024 Santa Fe and it's a beautiful vehicle. The experience was okay but have purchased vehicles for other dealers this experience was ok but not bad. My sales person Eddie was amazing. The finance guy was not so great and I almost didn't purchase due to my experience with him. The second thing is when I went to pick up the truck the person that was suppose to show me the car was no where to be found. They texted him and he never showed up. The car wash they gave to the truck right before they gave it to me was not great I had to go take it to get it washed. T The truck was sold to me with the selling points that it had dual charging and all the amazing technology. Only learning after i purchase it does not which was very disappointing for the price point. Also, the package they sell you that suppose to cover wear and tear and all the things on the car don't even bother. I purchased it called and they don't cover a lot save your sell the extra 100 added to your monthly bill. Overall they need to work on their customer service approach, ensure they are fully knowledgeable on their fleet and be transparent on their upselling products. read more

The only reason no five star is no bow on brand new car . Every girl wants a bow on her brand new car.

Great Service. No pressure service. Joshua was great to work with. Thank you.

Service advisors just want you gone and they do not thoroughly check your vehicle even when you mention it in why the car was brought in for service. We'll take a drive to palatine next time and try them read more

I took my car in for an oil change. I also told them the connection that is used for the emission test, is not working. I was told by the emission people I need to get this fixed and to take it to the dealer. I asked them to check this and was told I would be charged $89 to check it out. My oil was changed by them on 7/26/23. Today I went to leave store and my battery was not working. Called for a jump and when the tow company went to jump my car. The connection was completely off. I have not opened the hood till today. I have my check list from the oil change and they said they checked the battery connections and it was okay. What a crock. I hardly drive my car and wonder how this could happen. Don't waste your time going there for anything. read more

Allan and the rest of the Patrick team were amazing to work with! They provided me with a very fair trade in value of my car, and make the new car buying process quick and seamless. I highly recommend Patrick Hyundai for your next car! read more

I have had the worst experience with this dealership. To start, I was offered a charging subscription, which would have added more functionality to the Kona Electric that I bought, but then after a week a fighting, it turns out that I wasn't eligible. Did the dealer makes any amends for this misstep, no. Then, after two hundred miles the car breaks. It then sits at the dealership for 30 days for repairs. Do I get updates? No. Did I get hung up upon when checking status, yes. I had to work with Hyundai corporate to get things moving. And finally, when I pick the car, it's dirty. Just one final slap in the face. The only reason why I'm not giving one star is that I did meet some genuinely nice people at the dealership, but this experience was too bad to rate any higher read more

Today I received a call from hyundai sales which totally felt like an insult & disrespectful. I had an issue with the service at Patrick Hyundai dealer in Schaumburg. I asked to speak to a manager & never was able to. I came in the next day to retrieve my vehicle & again asked to speak to a manager & was told there are no manager on duty today on a Friday a business day all the managers are off how convenient. what type of business has no manager on duty on a business day. then to receive a call from the sales department trying to sell me something yet to this day no one has reached me to fix my issue. I wrote a review on google & was responded to instantly yet still no one has contacted me to solve my issue. read more

We decided to purchase our 2022 Hyundai Tucson since the lease was about to expire. This car has been wonderful. We haven't had any problems with it, and the mileage is great! Dave Polcik at Patrick Hyundai in Schaumburg completed the Purchase paperwork thus ending the Lease Agreement. Ketyra Taylor worked with us to complete the finances and also purchase an Extended Car Warranty. We wanted an Extended Warranty since we plan to keep this car for 10 years. Ketyra was certainly an expert regarding finances and extended warranties. Dave and Ketyra knew every form, without any unanswered questions, as if they knew them in their sleep. This task was done efficiently, with both Dave and Ketyra making it pain free. This is how everything is done at Patrich Hyundai, with knowledgeable, friendly professionals. Patrick Hyundai is the BEST dealership to lease or purchase a great Hyundai! read more

Brought my 2022 Tuscon in for the third and final complimentary oil change and tire rotation as part of my deal when I purchased the car three years ago. The final complimentary service was at 36 months or 36k miles whichever occurred first. In my case the dateline was first as I currently have around 23k miles on the car. I called on January 16 to schedule my service on Feb 18 since I was going to be out of town. When I arrived this week for the service, the service rep advised me that I was 11 days past the 36 month deadline and they could not process as complimentary. I am done with this dealership and will get my car serviced elsewhere. Their loss as I am scheduled to replace my other car next year and it definitely will not be purchased through this or any other Patrick affiliated dealship. read more