We used Passports Plus to get our visas for Brazil because the Houston consulate had jurisdiction over our state (Colorado) but we couldn't travel to Houston to get them ourselves. Because it was such a scary concept, to send your passports and a bunch of personal information, off to a stranger, we called the American Express office in Houston and they referred us to Passports Plus.
Overall, they did a great job. The passports arrived sooner than expected and because their website was so thorough, we were able to follow the instructions and didn't have any problems or delays in the processing.
My ONLY complaint, and the reason I docked one star, is that the company did absolutely NOTHING to keep up apprised of the status of our order. Not even an email to let us know our passports arrived in their offices safely (we had to get that from our Fedex Tracking number). Or an email confirming our order (the confirmation came back as a printed sheet with our finished passports). Because this is such a nerve wrecking thing to do (mail off your passports), I thought a courtesy email or some kind of tracking system that told you where your passport was in the process would have been nice (i.e. Your passports have been received, Your passports have been delivered to the Brazil Consulate, your passports are on their way back to you.) I had to call up the offices to find out that our passports had been shipped back.
But other than that, a great service! read more