I love Vacations To Go! I've been using them for 14 years to help easily book cruises, and we just got off the boat from our 11th cruise this past December 2024 (most of them booked through VTG). I started off with Ricky Castillo as my cruise consultant and then switched to Blaine Menez after COVID - both are spectacular! The ease of use with Vacations To Go is something special. I am able to quickly get quotes, ask questions, get recommendations, make payments, and get vacations booked. The email and phone response time is unparalleled. The service was so good that we already have an Alaskan cruise booked and ready to go for 2025. Thank you, Vacations To Go, for your stellar service! read more

AVOID THIS COMPANY THEY LIED TO ME THEN ALMOST IMPOSSIBLE TO CANCEL IT i booked over the phone. The representative told me all packages for drinks etc were a lot more money THIS WAS A COMPLETE LIE I looked up the cruise on the cruise line and the packages were all included. read more

NOTE TO RESPONSE ALREADY DIRECTLY CONTACTED THE CEO OF VTG DIRECTLY. While no one from her office or executive relations responded, we got a generic customer service rep email which basically stated the same as the response below without doing anything. The typical thanks for letting us know/ sorry we didn't meet expectations blah blah . Already went directly to the top so don't need to worry about a mystery employee responding in yelp. It's a systemwide problem when it happens repeatedly read more

I booked a cruise with Vacations to go. I booked my cruise with JB Bacon. He promised me an ocean view and a bottle of wine. I did get a cabin with a window, and he stated that it was an ocean view. However, Virgin Voyages Cruise told me that they don't have ocean view cabins. It was like being promised first class on Southwest Airlines, which doesn't have first class; however, you can sit in the first row. When I called Mr. Bacon and informed him that there aren't any Ocean View Cabins, he said, " A sea view window is an ocean view". The Virgin Voyage Cruise staff and I disagreed with Mr. Bacon. Later, Mr. Bacon's manager called me and stated I misunderstood. No misunderstanding, I was sold something that didn't exist. I was very disappointed in Mr. Bacon for scamming me. He acted so nicely on the phone. I guess it was all just a sales pitch. read more

I have been using Vacations to Go for over 26 years and have been a devoted customer until this month. We bought a Celebrity cruise and insurance from VTG. The booking notification had a link for the insurance but it was just the Celebrity website trying to sell you insurance not the actual policy. It even instructed you to call VTG for the policy. I wrote VTG twice and then had to call them only to be told I needed to call the insurance company myself to get the policy, however the name of the insurance company isn't even listed on the booking notification!! This was very time consuming and unnecessary. When you buy an insurance policy from a travel agent it is their responsibility to send you the policy and the name of the insurance company. I was so angry I booked our Azamara cruise for this fall with PrestigeCruises. It was half the cost of VTG and their customer service was like the old Vacations To Go. I haven't given up on VTG totally yet but I'm no longer devoted to them. read more

Used once after I heard great things about V2G. I contacted V2G via email to get a rate since they don't seem to allow you to book anything online which is bizarre and not with the times. I was emailed a quote for a cruise I had my eye on with the category number listed which was a great price with gratuities included so I booked it. There were some hiccups with the room assignment in which I had to contact the TA I used to have them change it which required a lot of red tape. I feel like though she knew ahead of time things and withheld information from me.. I would probably use them again simply due to the price. read more

Received a $100 refund after having no shower, phone, clothes hangers, empty "all inclusive" frig, for 2 days at Hotel RIU GUANACASTE, COSTA RICA, and found a filthy and poorly maintained giant pool sysem, water down alcohol, and pathetic wait lines to enter buffet style on premises restaurants without providing cooling for guests in line! read more

Vacations To Go - "all inclusive" frig for 2 days! - Travel Services Near Me - Houston, Texas

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Beware! NEVER BOOK EXCURSIONS IN ADVANCE WITH THIS COMPANY. It's nestled in the small print. The individual business can deny you access to their excursion and NOT refund your money. Even if you have insurance. Our Juneau, Alaska tour apparently booked up and we didn't get in. Nobody told us. Luckily, we had internet access and I discovered our itinerary had changed. I then saw that our money had been refunded. What happened on the Skagway Southeast Tours excursion is shocking to me. Getting on the bus to leave, the manager claims he was called a name and threw us off. Having never said a word to him, I naturally pleaded my case which only escalated matters. I've since learned that this is a well oiled scam that they've run several times and there's absolutely nothing can be done about it. I guess I'm naive because I had no idea people still got away with small town shenanigans things like this. I'm still stunned how easily we were taken advantage of. Even with a couple dozen witnesses, we really have no leg to stand on. We took out VTG insurance, but the tour company denies everything (of course), so we don't qualify for a refund. Again, they reserve the right to deny you your pre-paid tour and not refund your money. Why would I make all this up? We wanted that tour. We've been two weeks pleading our case to VTG in hopes of some restitution, their representative Violet, now informs us they will not refund anything or do anything for us. While we've been very fortunate, I guess eventually everyone gets taken advantage of in this life. There's bad folks everywhere. The disappointing part is that vacations to go accepts whatever this guy tells them, thus turning their back on us. Which calls us a liar. I'm sorry to run on with this. Go read my reviews and you'll see I don't cry wolf. I try to be neutral and I don't look to get refunded. I operate in good faith. My advice would be to pick and choose your excursions on the dock as you leave the ship each day and avoid this company, altogether. Travel safe, my friends! 08/23 read more

The one star is for lack of communication. I recently used Vacations To Go for a cruise on NCL which was ok, but won't cruise them again. After my cruise was sent a survey to rate my service and the person who assisted me with my cruise. I don't always respond to these surveys, but I did respond. My response was sent directly to the rep who assisted me. That is very unprofessional, the rep sent me a rude response to which I offered to discuss what my issues were, ni return call. I also emailed the manager who forwarded the survey and asked for a call to discuss. No follow. Don't waste your time doing a survey. I would not recommend VTG again. read more

I contacted VTG to book a trip to Aruba. Got a quote in the form of a lump sum. Got him to break down the charges, but by then he had added 2-$90 random charges. Then had him explain those charges, only to find out we were on a basic flight (last to board, go find a seat!) After several (and I mean several) emails and phone calls, we were ready to book. Tried to pay online, only to be told it had to be done by phone. Agent told us he would call the next day to process payment. He never called and the booking expired. What professional does that? I think we dodged a bullet, and I'm grateful. Stay away, far away, from this company. This is bargain basement travel. read more

Been using V2G for years. They've been nothing but the best help I could ask for for great cruise deals. I strongly recommend them if you're looking for a great cruise deal. I'll keep using them to maximize my cruise dollar. read more

Highly recommend Vacations to go. I cruise several times a year. I've been using them for over 9years and have never had a bad experience. My agent Valerie Bauer is enjoyable to talk to. VTG has always gotten me the best deal and will continue to work with them read more

For a first time River Cruise, we couldn't be happier with the over the top customer service we received from the whole team at Vacations To Go From booking to communication to troubleshooting any glitches, we would highly recommend this company for any Cruise Travel Our travel counselor Gus Connolly found the perfect Cruise of the Balkans with all of our criteria, great communication with quick responses and guidance through the booking process, to making sure our itinerary was exactly as planned and in constant contact with Cruise Line Amawaterways, followed up by Chantel Smith, customer care specialist, and Alan Fox, Executive Chaiman, making sure all was in order including an upgrade to a beautiful suite. We will use Vacations To Go for all future cruises. read more

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This is great website/company for booking vacations and trips! Although they push the cruise factor (which I have done, very successfully) they also have good deals on escorted tours, which I have also done. The agents can correspond via email or phone and are available during evening hours. We just booked a 9 day Italy trip with Gate1 Travel using Vacationstogo, which had a nice discount. Titan was so informative and patient and answered all our questions. We asked about the flooding in Venice, and we unfortunately received an email the very DAY we left, informing us that airport transport at the Venice airport was delayed, and we didn't see it until we returned. If possible stay with the agent who books your trip so you don't have to repeat yourself, as these people take good notes. read more

Vacations To Go - St. Mark square Venice Italy - Travel Services Near Me - Houston, Texas

An acquaintance was going on 2 VTG hosted singles' cruises, so I booked myself balcony rooms for both. It sounded like fun; a large group with lots of opportunities to mingle. One is scheduled for January, 2025 and the other for May, 2025. I had already booked excursions and spa treatments for January and was looking forward to going in a couple of weeks, but I decided I wanted to change one of my singles' group excursions and cancel the May trip. My agent was away for the holidays so I spoke to Stuart who said he would cancel the May trip for me. Imagine my shock when a couple of days later I went to the Princess app to see if I could print luggage tags and found my January trip gone. The May trip that I thought I had cancelled was still showing. The website confirmed. I called VTG to find out what was going on. Stuart was not there so I spoke to Jerry who said he would call Princess. Later he called back to tell me that the cruise was sold out and Princess only had interior rooms left; I let him know that this was unacceptable. My choice was that inferior cabin, or a refund and I was given one day to decide. Meanwhile, my excursions and spa treatments were cancelled with the reservation cancellation, so even if I took the inferior cabin I may not get the excursions and treatments I wanted. By the end of the day I had spoken to yet another VTG agent and by later today I'll know if they can get me balcony room. Whatever the conclusion, what I really found appalling was that in the process of all these conversations, not one VTG person I spoke to ever took responsibility for the problem by acknowledging that Stuart messed up big time. Not one VTG person ever acknowledged my feelings, nor did any of them say, "what can we do to make you happy." They didn't even care when I said that I would never book through them again. I have never encountered such tone-deaf customer "service" in my life! read more

Unfortunately, our family had a terrible experience and will never again be using Vacations to Go. Beware: The level of service / care completely changes once you have officially booked your trip. They are only concerned about their commission! Our agent was Curtis Slack and he was responsive and friendly before we booked, but the second we booked, at the very first issue we faced with our cruise planning, he left us abandoned and made zero effort to help us resolve said issue. Curtis' exact words to us on the phone when we called him with our issue were, "there's nothing I can do." He then hung up on us with no intention of helping us. It was awful. I called the cruise line directly to resolve the issue myself - which I did, easily! It only took one phone call. Even the cruise line informed us that issues like this should always be handled by the travel agent and they were floored that we weren't helped. We'll be using a different agency next time for sure. read more

Megan Peters took the time and energy required to fix our cruise problem. We look forward to seeing how it turns out, but we are very pleased with her kind concern and follow through with our situation. she deserves 5 stars! read more

Very good place to book cruises. Emmanuel was such a good travel agent. If you want to book with him I highly recommend. His phone number 713974212 ext8977!! We had tons of questions and he answered via phone or email very quick and got us the good deal on a 7 day cruise! read more

All of the recent yelps in 2023 for Vacations to Go are true. one star for the most part. I have been a customer for more than 5 years. I book 2 to 4 high prices suites per year with Vacations to Go. Vacations to Go receives complaints (directly Outside of Yelp) and does nothing to notify Celebrity, Seabourn or Oceania of their cost cutting moves and their failure to communicate these cost cutting moves to their customers before paying. It would have been easy for Vacations to Go to say " we are booking you a Magic Carpet Suite and your butler will be shared with 60 other ROOMS" Yes 60 other rooms...one butler! If that was communicated the cruise would never have been booked. Vacations to Go is an agent of the cruise line companys. They are not an agent for his high paying customers.....or any of their customers for that matter. When Vacations to Go is made aware of policy changes, they need to communicate these to the customer BEFORE making the sale. Never was Mr Fox asked to change policies. Never did Vacations to Go act as an Agent and support their long term suite purchasing customer and be an advocate for their customer Vacations to Go is too busy receiving commissions from the Cruise Line than to assist their customers In all of the other reviews, Shannon E. (the business manager) never communicates what Vacations to Go ever did to assist her customers. Shannon E. misrepresents the facts. William Earley read more

Great company for all my travels with an amazing staff that are knowledgeable, friendly, compassionate and extremely helpful always! My favorite agent that I work with is Lex Tyra I am also very thankful for all the caring and help I have gotten from his managers too Thank you Mr. Fox and thank you Mr. Love Will always work with you!! read more

Over the years we have used vacations to go many times for six star cruises like Regent, silver seas and seaborne. We never had an issue. In August my husband and I went on a two week cruise to Greece on Seaborne through vacations to go and it was easy as always. Yesterday in order to cheer me up ( both our beloved dogs passed away this year) he decided to book a last minute cruise next week on Seaborne for my birthday. The agent made several mistakes (to our benefit) regarding the cruise and we paid for it. The next day a customer service rep tried to cancel our reservation completely even though we had gone over the reservation multiple times with the agent to validate the specifics. When we got upset the Director of Customer Care became involved. To her credit, Monica Peters dealt with our being frustrated and rude with professionalism and aplomb. She took the time to actually listen, not just pacify and deny, which is typical when there is a complaint a company doesn't care to honour. It took most of the day, but Monica came through for us and gave exactly what was promised- at a loss to the company; which is impressive! Not many companies do the right thing and stand up for the customer anymore and vacations to go did. That's how you get customers for life. read more

Vacations To Go - Our pups. - Travel Services Near Me - Houston, Texas

They have a cagey habit of adding unsolicited extras. Upon receipt of my final invoice, there was an $84.00 add on for travel insurance. Previous experience with travel insurance told me this was not a wise investment as the policy I had purchased years earlier was not paid on. (The policy holder's reason for cancelling must fit the company's rigid criteria of acceptable reasons for cancelling.) From that point on, I vowed never again. You can imagine my surprise when the itemized list of charges reflected the aforementioned $84.00 travel insurance charge. Upon contacting VTG, I was advised by a supervisor that the charge would not have been made unless requested by the customer. Furthermore, cancellation had to be requested within five days of 'purchase'. To document the transaction, he agreed to contact me within 1 - 2 days after retrieving the conversation which transpired between myself and the booking agent which was ostensibly 'recorded for quality purposes'. The return call never came. I am currently in the process of disputing the charge, but since it was rolled into the final invoice from Carnival, the retailer against whom the dispute is filed is causing some confusion. read more

They used my credit card to book someone else's cruise for $3500. They offered to make things right by giving me a bottle of wine when I arrive in my cabin. Are you kidding me? A cheap $20 bottle of wine is not going even begin to make your fraudulent actions go away. They would have never found this error I had to call. The charge was for someone going to Venice with a complete different company and ship. I'm doing a quick 3 day cruise for less then $500. The excuses they gave were ridiculous. "Oh the numbers were similar". Hello are you high, because all credit cards are similar they all have 16 numbers. Ughh read more

I had heard so much and had such good hopes about vacations to Go that I decided to give them a try. I booked a cruise that, at the time, I thought was a decent deal, and then with less than a week's time, I saw the same Cruise posted that competitors except they were paying gratuity. I expected that Vacations to Go would honor their advertisement to match the deal since it was relatively close (within a week) to my booking date. Not several months later and which I wouldn't expect them to match prices.. Please judge wisely, as I made a mistake and should have gone with United Cruises, which I have used before, and they were willing to help and work with their customers. Stay away and only if it is a very last resort, Use vacations to Go. They took a star away, and they keep making excuses that are getting worse. read more

We made a reservation for a cruise and made a down payment. To make the final payment you cannot use the web site. You have to call the listing agent at Vacations to Go. I called several times and left a message for the agent and never got a response. I then called and got someone on the line who said that my agent was no longer with the company and assigned me a new agent. After calling and emailing I finally got confirmation for my final payment. It is insane that the customer cannot pay on the web site. I will never use Vacations to Go again. read more

A rude inept organization that doesn't return phone calls and when they finally do they "misrepresent" the facts Trying to apply a 100% documented credit from a VTG cruise reservation on a 2020 cruise line Covid cancellation proved to be a frustrating expensive Stay away read more

They booked us for an excursion that didn't exist! The highlight of my trip was going to be zip-lining in Ketchikan. I booked the excursion with Vacations to Go. We showed up where the shuttle was supposed to pick us up, but no one was there. When we called the zip-line company, they said they didn't even have zip-lining available at that time. They gave us our money back, but what good does that do? I didn't sail all the way to Alaska to keep my money. Instead of going salmon fishing, crabbing, canoeing, or riding a helicopter, my husband and I were stuck with a bus tour because that was the only thing left. It's infuriating! I'll never book with them again. read more

Customer service is just bad!! So many e-mails, finally after over a week I received a partial refund. Talked to upper management , Alan he was very apologetic with no results. I will never use this company again. What a way to support your customers! Without us, you have no business or job. read more

Chantel Smith is fantastic. Great to work with. Any time I sent an email she would reply in a very timely manner. If I call she picks up. Great asset to the company. read more

Awful and terrible experience. They just care about their commission, once they get their money that's it. We had an issue with our renewed passports not getting them on time for our trip to Punta Cana, in spite of applying for an expedited passport renewal. This was/is a national issue. Passport office is/was behind sending those passports. Vacations to go and the so called "Travel Counselor"- Roger Rodriguez never told me about having our passports ready before paying almost $5000. I talked to the manager, she answered me 2 weeks after just saying, "Sorry, nothing can be done on our part. You lost your money". We didn't want a refund just to be able to move the date to travel to before the end of the year. I don't recommend this company at all. Better Business Bureau knows about them and Social Media too. They don't deserve any better. I wish I had never done business with them. M. read more

Based on the nice note I received from Kimberly A. at VTG after my last review on here (see previous review), I decided to give this place another chance, and yet again it was a mistake. I asked for a quote, and was given one. I specifically checked the days/hours the agent was working (as provided in their initial email to me). When I emailed back stating that the quote was higher than the actual cruise line price because of the latitude discount, she said I never told her I get the cruise line discount, and that I just asked for a quote. The issue is that my account info on VTG clearly shows I have cruised that line before. In fact I have booked the same ship/line through VTG in the past! I emailed back asking for the correct price using my latitudes two days ago, and did not hear back even though she (Pepper) works on Saturdays. *****Yet another update - 10 days later, and still no response. So much for customer service. It's more like customer "dis-service". *****Update - 5 days later, and still no response!!!! She is supposed to be there Tuesday through Saturday, so clearly she doesn't plan on responding.***** I'm done with them - no more chances. I booked our cruise once again through an agent at NCL. At least at NCL they are responsive and clearly appreciate our business. VTG really needs to hire people who respect their clients, and they need to train them. It's really as simple as that. read more

They are the worst, so many changes, adding monies each time. Horrible communications. Had to call each day on vacation, had to wait till the next day (all bad) news. I called them, but they didn't care. read more

Worst service I ever had! A group of friends wanted to meet on a cruise, so we booked a vacation to go when we asked about cancellation, the agent said, we just need to buy insurance, so all my friends bought cruise and insurance. but I caught covid need to cancel the cruise, there is no one to help, they just want to keep the money. don't let the cheap price catch you !!!! they can cancel, but the client has no right to cancel. read more

I have booked several cruises with this company and my experience was dismal. Agents are not certified agents and are mostly unprofessional and inexperienced. They don't have basic knowledge about cruising or charges. In fact, their own web site is so outdated they search for information from the cruise lines own web pages. The "agent" I spoke with today could not give me much information as "she had lost her glasses and could t see the computer screen!" I use to sell cruises myself and know how much training is involved to become CLIA certified. I don't recommend them. read more

London was so helpful booking our first cruise, got us a great deal, and was very upfront about the cost. London went above and beyond in helping to work out all the details! I will use them again and highly recommend! read more

All about the Sale before the Service. I took the insurance Vacations to Go was selling because it had to be better than the cruise line's captive insurance, and I knew I needed insurance, because it was going to be my first cruise since Covid. I was fully vaccinated and "bivalented" and senior flu vaxxed, and I'd been exposed a few times and never got it. There were few masks and close quarters on my first cruise in years, and, by the fifth day of my 15-day cruise, I had the version of Covid that makes you utterly weak, constantly exhausted, and struggling for oxygen while feeling you are breathing. I was confined to an interior cabin, started on Paxlovid, and told the soonest I could leave my cabin would be six days later. I contacted my travel agent because I could not decipher the insurance policy they sold me, and I was very very sick. I asked them to get me off the ship so I could recover at home, or, at least, not serve more solitary confinement than a prisoner at San Quentin! The travel agent ignored me for a day and then gave me links to the insurance and thereafter ghosted me. That's my last time with Vacations to Go! They never rescued me. They never intervened with Generali to provide service. They got their commission, and all they did from then on was write emails telling me they were "escalating." They even had the nerve to send me an email denying that I'd ever contacted them, though they somehow withdrew that email. I may have gotten a discount of $75 cheaper than buying the cruise directly from the cruise line, but the only place I could use the $75 on-board credit was to pay for the $800 Paxlovid or the antibiotics and medical care costing another $450. Instead, they did nothing to get me off that boat. They left me abandoned, locked in a tiny cabin for six days while they didn't answer emails and, when called, they just told me they were escalating and we hadn't even opened a claim. After I got home, they worked with their insurance agency, Generali, to set up a series of barriers, so I had to assign the case to a paralegal in my office to jump the hoops. First, Generali insisted I prove I made a claim against my health insurance. Next, prove I made a claim to the travel agency. Then, fill out an outdated form of Generali's asking, at one point, for how Paxlovid is compounded. I'm back almost a month now with nothing but lies and obfuscation and "we're escalating" as they click off the days until the claim is untimely under their tricky dick policy. The fun part for me is that I'm a lawyer, and I know I'm going to sue for the medical and the reimbursement and the cost of the flight they should have put me on. It'll cost me more than I will recover, but I intend to take their lawyer out for a martini afterwards. Maybe he'll pay with all the law firm will charge to defend. If you aren't a lawyer and want the insurance you thought you bought, don't buy it from Vacations to Go, and, if you thought that you were buying through a travel agent to have an advocate if things go wrong far away from home, use a real travel agent. Stay away from these defrauders. read more

We booked 2 balcony cabins on Holland America Greek cruise for May 14. My husband's Greek sisters in their 80s were denied boarding because they had official Greek travel cards. I had an email from their corporate office that Vacations to go sent on to me that they would accept them but at the ship they refused them because the back of the card was written in Greek and not English. The cruise went to 4 stops in Greece and 1 stop in Turkey. Turkey accepts these Greek travel cards. We had to find a way to fly them back home to Thessaloniki from Athens that day we arrived. It was all a nightmare. They were devastated. Now neither our travel agency [Vacations to go] nor the cruise company answers are request for a refund. A very poor experience. If they had told us we could have corrected that in a week prior but they never said the back of their cards must be in English. My emails are ignored. read more

iBook all my cruise is on this site at least the last 20 or 30. They have the best website. it's very detailed and the nicest thing is the discount it shows in the far right column. No one beats Vacations To Go. read more

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I compared prices with other companies and Vacations To Go was cheaper than others. The customer service is alway spot on. read more

I made reservations for a cruise that I paid in full. After paying I received an email explaining what I had to do as the date was getting close. Ok ! The person I made the reservation was pleasant and gave me her phone number to call if I had questions. Great! I have called the sales rep many times, to get absolutely no return calls after leaving messages. My trip is coming up and it would have been better to get directly with Carnival than VTG. I will never book another trip with this company. read more