This review is written out of pain and extreme disappointment in the "PASSPORTS & MORE" agency. If I could give them a ZERO rating, I would have given them. My Indian visa expires in a couple of months & I submitted all my documents as they suggested to obtain an OCI card a month ago and then ................"crickets..." I received NO acknowledgment receipt of the email, absolutely NO communication, NO calls ever, NO update of status or what they are doing with 20+ confidential documents we have submitted! Taking care of a disabled son and a disabled mother with a job I patiently waited for a month I then called after a month of them sitting on my confidential documents, to check on my status. The person who answered the phone, took 12 minutes to search in silence just to say in his said in a ghoulish, monotonous, " Well, if you didn't pay us then we are not responsible for your documents!" I was infuriated ... precious time for a soon expiring VISA wasted because of these inconsiderate people!!! How the heck is the CUSTOMER to know what and where to pay if you did not communicate to the customer int eh first place? The truth of the matter was, they couldn't even find my documents! ....................How embarrassing!! When started debating, the ghoul responded, " WE ARE NOT INTERESTED IN DOING BUSINESS WITH YOU!" Hearing this I asked to speak to LALU CHERIAN, - apparently the OWNER, ........ the GHOUL responded, "I WILL NOT GIVE HIM THE PHONE!" and hung up! They supposedly run a business with stellar reputation that is embellished with extravagant reviews, a pure trap to lure the docile, nescient masses! But, in reality, terribly fail to extend even a courteous reply to the first ever email attached with secured documents sent by a customer. A simple... "Ma'am we are so sorry, it fell through the cracks ... let us fix this issue right now"............... would have solve the matter it but the CHAUVINISTIC NARCISSIST attitude won't thrive for long! Galatians 6:7 " A man reaps what he sows." Proverbs 26: 27 " Whoever digs a pit will fall into it! They surely have dug themselves a wide pit..... read more

I recommend this company for assistance of passport issuance the team are really polite , efficient, positive energy and really professional I got the passport of my son on 5th day after applying and even received a call for information for emergency situation we can certainly have solutions on time thank you to passport and more read more