I mistakenly added a review for this spa. However, I have also used this spa and love the atmosphere and the professionalism.

I took a break after my nails were messed up a few times and having to return to fix lifted nails I saw they were under new management so I decided to give them another try the man who is doing nails rush left cuticle and placed the acrylic on my skin instead of my nails he realized i was getting annoyed so he passed the job on to someone who already had someone in her chair she came over I explained to her what I needed and how I can not have the acrylic seeping over and it will effect me wearing shoes he was able to remove all the cuticles and seeping acrylic reshape my name the right way and put their old gel polish on... as she was taking off the cuticles she was laughing because how much was left on and they bad acrylic job read more

Tiffany was great job and took care of an annoying ingrown toenail. Tracy did a good job, too, on my finger nails. Felt indulgent, but also felt great to have experienced such good care. Thanks and already looking forward to my next visit. Your new friend. john read more

Under new management! And they are terrific!! Had the best pedicure that lasted over 2 months -went back for another pedicure and it was better than the first one. They are extremely polite and took extra care to make sure that their service exceeded my expectations. Definitely recommend them! read more

Great nail salon! Clean space, friendly staff, and very detailed work. My nails lasted long and looked beautiful. Will come back!

Always a great experience and they do an amazing job. Very clean, nice atmosphere, friendly staff.

Andy is a wonderful nail tech. My finger and toe nails are always looking fantastic, after Andy works on them. I highly recommend this nail salon and Andy as a wonderful tech Thanks LyndaWitenstein. read more

Terrible pedicure rushed, old polish. Tech did not put on smooth. Didn't provide the pedicure requested. Waste of money.

3rd time is a charm! I went here 3 times and when I walked in, they looked at me like I had a nerve to walk in and ask them if someone could do a pedicure. Maybe they only take appointments, but the place was mostly empty. It looks really nice, and I wanted to go somewhere that the atmosphere was pleasant and relaxing. But the way they welcome you is not welcoming...do not bother if you are a first time customer! read more

I wanted a gel manicure and as i waiting, i noticed how filthy the stations and salon was in general. Even the UV machine felt like it was gritty and dirty. When the technician opened the sterilized equipment, she dumped it into a silver tray that looked gross. Never again. read more

Horrible experience. The OPI polish has sat on the shelf since last March and is all gunky and crusted. I checked several bottles. The salon is dirty. The people are rude; I witnessed a lady come in to complain and she was totally dismissed- "not my fault, your nail too long". The pedi was not thoroughly executed, a featherlight touch from the tech. To top it off, when I was ready to pay, I was told the cc machine was broken and was asked to VENMO THE OWNER!! Totally sketchy $! This place used to be luxurious and worth every penny. Not anymore. read more

Passion Nail Spa - Pedi After 1 week- falling off in big flakes - Nail Salons Near Me - Germantown, Maryland

Christina lies about her prices and then charges extra for services. She is unapologetic and provides no solution to problems she creates. As any technician can make an error and reapplication of gel literally takes 15 minutes this lady rather than fix whats wrong elects to argue endlessly and lie. This place has no quality or class and is poorly rated anyway. This is truly management problem. read more

My second time coming to Passion both times I was underwhelmed by the care and service. Especially most recently- the person I saw was rough overall. And the paint job was sloppy and rushed- which I dont understand cause they weren't busy. When moving from the pedicure station to the manicure station the woman dropped my purse into the chair with an attitude. It's really a shame because they have a great variety of colors but the customer care... read more

Passion Nail Spa - Nail Salons Near Me - Germantown, Maryland

I walked into the shop to get my nails done. No one even said good morning. They we're all looking at me crazy. She told me to pick a color. I said I want white French tips. I went to sit down and the lady that was about to do my nails looked mad and she said something to the other technician and she looked at me. I just got up and left. I was not about to sit there and give that place my money. I don't know if having a bad day or not but I'm tired of giving $120 plus $20 tip to business who can't even fake a smile. read more

Caveat emptor. I *should* have asked about pricing up front. $42 for gel polish on bare nails is outrageous! And, their credit card machine is still "broken"; the ATM they have in-store charges 2.75 for withdrawal. That said, They have a huge color selection, and my manicurist was both gentle and thorough while working on my nails and cuticles. Polish application was base coat, three thin layers of color, and a top coat. Looked great, put part of one nail peeled off after 6 days. (No hand soaking, doing dishes, or cleaning caused this to happen.). They did redo the one nail free of charge a week later. read more

Expensive, and not clean. Prices always keep changing too. I recommend Cute Tips in the Kentlands instead.

Please don't ever go here. HORRIBLE customer service. I went in to get a wax and while she was waxing me, I asked how much it would be for a gel fill-in. She held up my hand to look at my nails and said "for you, $20." When I went to go pay, she said it would cost $40. I argued with her for quite some time asking her why she was dishonest. She kept laughing and laughing. Manager came and said "No, she told you $40, you probably didn't hear her." Even though the manager wasn't there during this conversation. ALSO -- she didn't put on a base coat. I asked her why when she started painting my nails. She answered "too thick." The day after, my gel polish started to chip. I am so angry at their terrible customer service and their ridiculous staff. Never ever ever coming here again. read more

Passion Nail Spa - Nail Salons Near Me - Germantown, Maryland

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They have horrible customer service skills and they're rude as hell. I gave them two chances. Never again.

I requested manicure pedicure quote at the salon and was told $75. I was charged $100 and told the machine wasn't working and had to pay cash. Technician applied clear coat after each color coat. I told her it was not correct but language barrier was a problem. The owner was rude. Nails started to peal off 2 days later. First off hands. And then off toes. I called the salon and the owner said no refund but she would reapply. I drove almost 30 min and walked in and owner was already angry with me. She cursed at me and barked orders at the technician. The technician applied manicure but would not reapply toenail without charge. I asked why and they were just cursing all over. Awful service. Incompetence and lack of respect and conflict resolution. After posting the owner replies they fixed issue. Not true - she had tech doing manicure but told me I had to pay for feet. Not an agreement we had over the phone. So this is gel application that literally peeled off 2 hours after the reapplication. I have event tomorrow and my regular salon reached to me and stated that some salons mix the product with acetone which makes it just rubbery... what a scam. Unbelievable...place should be called Angry Nails and Fake Eyelashes. read more

Was referred to this place by my sister who told me to see Paige. Paige did my nails and it was fantastic. The dip lasted three weeks so I was happy to go see her again. I called and was told to come in a few hours that same day to see her. When I got there Paige soaked off my nails but I was then pawned off to another woman who was awful while Paige saw other clients. She didnt take her time, knicked me with her e-file because she was moving so fast, and basically dismissed my allergies to certain chemicals. In three days, one of my nails completely broke off. It's been less than one week and all of my nails are cracked and have areas where the dip have chipped off. Will not be returning. read more

This salon was able to take my sister and I as walk-ins after another salon nearby, Iris Nails, was not accepting walk-Ins in a Saturday because they were completely booked. We were greeted and was taken care of immediately. I'm shocked on the negative reviews! My nail technicians, Tina and Paige, were great. Tina was very gentle with the pedicure. They offer red/white wines, water and mimosas. Paige gave me the exact shape I wanted,ballerina, on my real nails and fixed two broken nails. They also have a large selection of sns. Both ladies were great. read more

Passion Nail Spa - SNS (real nails) - Nail Salons Near Me - Germantown, Maryland

If I could give this nail spa a lower rating, I would. I needed time to post this message because I'm so upset with how the salon would not return a payment on services that were already paid. I made several requests for a refund and each time denied. Christine Nguyen, the owner, declined my request on 3 occasions even after she knew the services were paid for. I DO NOT RECOMMEND ANY SERVICES from this establishment. It's a shame to because it really is a nice nail salon. However, poor customer service will always tarnish whatever reputation you may have. read more

Worst pedicure experience I was really thrown off when the person doing my pedi didn't SOAK my toe nails before clipping . My big toes were cut unevenly & I had to keep asking for adjustments. Lastly, only one foot was scrubbed and not the other. Honestly, don't waste your $$ read more

This place should post prices cause by not posting not only its sneaky but it also a bad business practice and it's against consumer council act. You don't know the price until you are done , and the prices are ridiculous. If you have to go there bring cash , they have credit cards stickers in the door but they will tell you the card machine is broken. And its been broken for the entire time I been going there which I think its iffy . The stuff is very unprofessional and sometimes rude too! DON'T GO TO THIS PLACE! read more

I still think they offer the best services within the area. Staff attitude/ customer service varies depending on the individual, I can't give a blind opinion. Some are very sweet, others lacking in this area. Not enough to stop me from coming though. It's life. ***2017 update***The new girl Queene is the best. She will make you fall in love with your mani/pedi. Her work is flawless!! The dude there has some attitude but who cares? I need my nails done the way I want them done ### mynailsmychoice! read more

I used to RAVE about this place, but recently the manager and the technicians have been so over the top RUDE. I told my tech I wanted narrow nails, she said it's coffin shape and it's an extra $5 (suddenly all their shapes are an extra $5, ridiculous!) I told her and the manager I didn't like it and they both ignored me and continued the manicure like nothing was wrong. I spent $103 that day. The next say I wore a red suede outfit and it stained my white nails so I go back in only to be told that it was my fault and I had to pay for a whole new manicure. This place is RUDE and OVERPRICED. They're probably upping their prices because no one goes anymore. read more

UNPROFESSIONAL, RUDE AND UNSANITARY. The worst experience ever! they are completely incompetent. I will never spend a dime here. SAVE YOUR MONEY and go somewhere else. Any other salon is better than this one. read more

Passion Nail Spa - This is how I left the salon because there were incompetent and couldn't do my nails properly. THE WORST!!! DO NOT GO TO THEM. - Nail Salons Near Me - Germantown, Maryland

The owner is rude, they overcharge for small things, and the whole process felt rushed. I tried going here a 2nd time after a bad experience the first time. I was again, disappointed. It's like everyone has an attitude and they definitely treat guests differently based on their appearance. read more

I always have a wonderful experience with Mimi. She is so nice and so good at her job! I get gel or dip done all the time. She's also very good at nail designs. read more

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Purchased a gel manicure from Living Social from here. I have driven by many times, but never been inside. I went today and will say I will be back. Friendly staff, Kim who did my nails was very good! Clean inside, nice equipment. read more

Amazing quality nails even though I got an arcylic full set, it was supposed to be 48 dollars with my gel coat on top, but was charged 73? My mother got her dip powder off but if it was that much, why would that have costed $20+? not sure but overall, nice nails. Will come back still! read more

Passion Nail Spa - Nail Salons Near Me - Germantown, Maryland

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First time going to the salon and I loved it!! My tech Mimi just started there. Please check her out! read more

Passion Nail Spa - Love the way Mimi does my nails. She's new to Passion nails please go see her!! - Nail Salons Near Me - Germantown, Maryland

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Christina has been doing my nails for quite sometime and I always leave extremely satisfied. Recently I have started getting my nails done by Kevin. Let me tell yall....Kevin has skills! I give him full reign over the creative process and everyone always compliment my nails. Go see Christina or Kevin and you will not be disappointed. read more

Passion Nail Spa - 2 weeks post fill- SNS!! - Nail Salons Near Me - Germantown, Maryland

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I have been going to Passion off and on for years, but I was left speechless by the homophobia that we encountered here today. I booked appointments for myself and two gay friends, as I have before. When they arrived, the shop they said there would be a delay for one of them to wait for a tech to open up. We found it odd since we had booked a day in advance. It was only after the last mani finally started (almost an hour later) did we learn the reason for the delay was that we failed to indicate at time of booking that two of the customers were males. So the shop unknowingly scheduled one of them with a male tech who - upon seeing them enter - refused to work on them because they were male. We were told that we should have indicated our genders when we made the appointments so they could have scheduled the "right" technicians. SERIOUSLY?!? We were supposed to inform the shop NOT to schedule us with their homophobic tech?? Believe me, that's no problem - we won't be scheduling any more appointments here. PERIOD. If you choose to provide selective service to my gay friends, we will choose never to come back again. read more

Idk the female name but she is rude as hell. My mom was greeted by her a few times and she yells "we are booked today" next time she goes for a specific person she yells "hes not here today" without making eye contact. She did my toes once, I tip her cash and she didn't even say thank you. Expensive and basic results too. Never returning read more

Best part of the joint are the massage chairs and the fact that it's next to cold stone, it's definitely not the customer service nor the actual service. The staff are fickle, it's a bit over priced, and charge unnecessary fees such as $5 extra for choosing two nail polish colors. I should have checked the reviews before going. read more

I got gel on 12/30 as I was traveling to NY for NYE. I only get one hand done and wherever I go I pay $15-$20 but at this place I paid $40 FOR ONLY ONE HAND!! I was so furious but I still tipped. The next day all my nails are ruined which gets me even more upset since I paid so much and I couldn't go back to them as I was already in NY and it was NYE. I come back almost a week later (Friday, January 6) and they fixed them for free. On Saturday (next day) my nails are ruined as well. They used the same color and I had asked to change it since I felt it was the nail polish but the guy refused. Gel usually lasts me almost 2 months. read more

Passion Nail Spa - Read my review!! - Nail Salons Near Me - Germantown, Maryland

Absolute worst experience ever. I called to get prices and once I am there and finished with my nails they changed the prices on me from what they told me on the phone. They say they can do designs but they cannot and the easiest simplest designs they can do they will charge you a lot extra. Absolutely not worth it and the customer service was horrible. They were very disrespectful and unkind I do not recommend this nail place at all. I left without even getting my nails finished and went somewhere else read more

Since u call appointment they very rude on phone not listening what u wanna say asking questions

I've been a faithful customer to Passion Nail Spa since they first opened. At first they had such great service; employees had a great attitude and were friendly, including the owner. But as the years have gone by that important factor, customer friendliness has gone down the drain. It's obvious that as women we can paint our own nails and tweeze our own eyebrows but once and a while we'd like to treat ourselves to some perks like the lotion massage included in the manicure/pedicure at passions. It's really disappointing to see such a beautiful salon ruined by one factor which I think should be included in the service since it is pretty expensive anyways. The employees all speak Vietnamese constantly, whether or not they are speaking about the customers, it is VERY rude. So is the need to check to be glued to their cell phones. I don't understand the owners problem either. Every time I see her she has this 'moody attitude' towards me and other customers. Maybe her attitude is the reason why employees have become so oblivious to the fact of their rudeness and unsatisfactory customer service. All the other reviews are correct when speaking of cleanliness. That is not an issue. *Warnings* -Be EXTREMELY careful who does your eyebrows. I learned the hard way. NEVER ever get your eyebrows done by one of the male technicians. They will butcher your eyebrows. I believe the male that butchered my eyebrows name started with an A. He took half of my eyebrow off when I specifically told him NOT to go thin and to follow the shape I already had, just a basic clean up. Noelle, a new technician has the amazing art of shaping eyebrows to perfection to fit your face. She did not disappoint me. She is also awesome for mani and pedis. Another technician who does an excellent job is Thai (sp?, but pronounced that way) and Kim. -Bring CASH for tips. They do not let you pay for service worth $10 or less with Credit/Debit Cards. -Technicians can get pretty annoying speaking Vietnamese loudly the whole time you are there, making your experience less enjoyable. Bring your ipod! -They get very busy on weekends so if you need any service done on the weekend make sure you schedule an appointment and are on-time. read more