My past two days...
I am just going to relay the facts as they happened and I'm going to let all of you make your own decisions about the business I just dealt with. Back in March I had a new alternator installed by Pasco in Fruitland. On the way home from my second job Thursday my vehicle broke down near Easton. I had to be towed back and that was a nightmare because of the tow company they sent. It was a man and a woman and presumably their very small infant and a great big fuss was made about me having to ride back from Easton in the tow truck. I was asked twice if I had called for a ride home yet by them and not by my auto service company, Better World Club, an ecology centered service that is exactly like AAA. I've had my cars over the years towed a few times but never have I been asked that 50 miles from home. That however it was only the start of the nightmare. I took my vehicle to Pasco and I was given an initial call and told yes it was the alternator. I was given a subsequent call and was told that there was an oil leak onto the alternator and several other components that had to be replaced because of that oil leak. The alternator installed was from Pasco and because of the exterior cause they could not cover the damage. I thoroughly understood that. On Monday, on the phone, I was told It would be approximately a 5-hour job and 1300. I authorized the work. I authorized that work based on what I was told. I waited until 2:00 p.m. today to call. At that point I was subjected to a phone call where the person on the phone, I won't name them but it was a man on loan from another Pasco, basically beat around the bush before finally telling me they had no staff to do a 5-hour job. At no point was I called and told that before having to call them the day the repair was supposed to have been done based on my authorization. Needless to say I was incensed. I was not even giving a referral to someone who could do the work. I understand that people are short-staffed but there is absolutely no reason to falsely represent your business. If you can't do a 5-hour job, you certainly have time for a 3 minute phone call. I could have been called in the morning or at the end of the day yesterday and told I would have to find somewhere else because of the labor shortage there. My very kind neighbor took me over to Pasco to retrieve my vehicle which had been made drivable but the original cause of the second alternator failure had not been addressed because of the time frame. Now, to give them some credit, I was provided a new alternator without charge. I suspect this is because they had realized they could not do the service that they had promised me the day before. Ironically, I would have paid for that alternator based on what I was told previously if they had been dealing with me intelligently and fairly. When I spoke to them face to face at the counter about how poor their service had been, I guess it was because I was a woman, the man who had been on the phone with actually smirked. The blonde woman at the counter didn't look like she cared much either. I saw his expression, that smirk, and so did my neighbor. I made a comment to him about how funny I'm glad he thought the situation was. I hope he thinks it's equally funny when people see this post here and on Yelp and on Google reviews. My vehicle is now at Firestone. Their estimate was $300 less if they have to do the same work. I suspect that they may not. I no longer will go to or trust the word of Pasco for anything. These are just facts. I have witnesses who heard me speaking about the situation at work, texts to my other job telling them the situation before my denial of service, and also my neighbor as a witness. Make your own choice about going there. read more
