UPDATE: a couple days News that All Party City stores will be closed permanently :( Now I feel bad for them I remember when Party City came out, how wildly popular they were, fully stocked! Both temporary Halloween store (that set up in closed down businesses) & huge party decor-supply store in one except open everyday. Lost track of when it started to die out. Except for Halloween & holidays, Thanksgiving/Christmas being major. And this is where my review starts. Still shocked as I went on Saturday & how almost dead it was. But get prices have gone up & keep going up. Selection, though shrunken, still has more than Walmart/Target. Plus, it appears this location is always out of stock. I went 2 weeks ago & Christmas was about gone! Almost empty aisle. Grabbed New Years stuff before it's gone & even then, they didn't have everything. I was disappointed. I guess this one's the bottom of the barrel (low stock) based on reviews. Young people at register were helpful & friendly, ton of parking. I guess Amazon, Dollar Tree & the Mexican candy/Party stores have the jump on them. read more

This review has nothing to do with Customer Service. The girls were kind, helpful, & attentive. The lack of stars are the insane prices. I bought one number three balloon and one zero balloon... 30$ on two balloons and I couldn't even get a balloon anchor ‍. I'm all for getting what you pay for but I was not expecting that. Party city must be having a rough time financially because 2 balloons should never go over 30$ unless they are Macy's Thanksgiving Day Parade size. read more

Party City was, Party City! I entered began to browse my options and then realized that the cost of the balloons I desired was going to be more than expected, and that the wait would be longer than expected, because the staff were in no hurry to assist anyone in the store. I proceeded to my local supermarket and purchased a bouquet of mylar balloons which I selected, the attendant inflated, along with a dozen roses and I was out the door in less than 10 minutes. Nothing like REAL customer service! read more

Party City - Party Supplies Near Me - Temecula, California

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Poor customer service. They were out of Party hats! How is this possible? You're a party store.

This place is the worst party city I have visited, every time I am looking for selection , I either find the place completely out of everything. Today it looked like they cleaned out all the shelves from every single aisle except the outer ones. I couldn't even find a gift bag for a birthday and tissue paper. No offer of help , except side eyes from the employees. Looks like they cleared out the entire store to avoid working at all. They should have just closed the store for the day instead. This store never is stocked in all the times I have stopped by, the employees are always rude and the place is a mess. SAVE YOUR TIME AND GO ELSEWHERE! read more

This store is horrible. There's no selection, almost everything was out of stock. The worker said they're franchise so whatever they get they get. This location needs to just close. Gives party city a bad name! read more

Overpriced, out of stock balloons being rang up by a red headed girl with a sour attitude. Great! Ten balloons for $57. Awesome. The chick who took over (brown hair) was incredibly cool. Red headed girl needs a talking-to by management. read more

Zero stars if I could! Horrible customer service. The so called Lead who isn't a manager was RUDE. This is not the first time they have been rude! I rather shop elsewhere! Oh and they barely have anything in their store! They do not try to provide good customer service to the customers. read more

One leg in the coffin at this location. This site is either poorly managed or this chain is destined for closure. NO stock whatsoever. Every aisle except for Halloween, some Christmas and the professional balloon counter looked like this. "waiting for stuff to come in" they said. Sure been waiting a long time it looks like. read more

Party City - Party Supplies Near Me - Temecula, California

Walked into the store this morning for birthday party supplies only to find the shelves almost 90% empty. Only items they had was 4th of July. No birthday decor...nothing but empty shelves. I asked the kid working if they were going out of business and he said, "no, just waiting on a shipment." For the entire STORE?! No way I believe that. Don't bother coming to this store anymore. Terrible... at least be honest if you're closing. read more

Drove 1/2 hour to Temecula to purchase 12 of the pictured mason jar cups as my local store only had 4. As shown in the picture, it says Temecula store has enough in stock and they are currently 2 for $5. I put the cups in my cart along with other items. When I got to the register, I waited in line and when it was my turn, I inquired about the price to ensure that they were on sale. I was told repeatedly that this store does not participate in any of the promotional deals. I showed them this picture that says their store has the item and it shows the 2 for $5 price. They refused to honor this so I left without purchasing anything. I returned to the Menifee store and bought my other items and ordered the cups online from the Moreno Valley store. The Temecula store has lost my business forever. Sad for them as I am a regular Party City customer. read more

Party City - Party Supplies Near Me - Temecula, California

Yes they may not have a lot in stock BUT the guy with the piercings and tattoos (I didn't get his name) has AMAZING customer service. That's why this store gets 5 stars, because of him. Every time I go in and he's there, he's so happy and is so helpful! read more

****do not go here**** they will charge you to pump your balloons purchased from party city.com corporate site says they should not charge you. one non rubber ballon they wanted $16 what a rip off. go to menifee party city instead where they were helpful. read more

Very annoying that you can buy something from this location and it's PARTY CITY. and try to return it at the menifee location literally 7-8 miles away and you can't. So silly. If it's party city I should be able to buy and return to any location. So stupid. read more

This is no fault on the employees of this establishment, but this has to be the most understaffed Party City on the planet. The foot traffic in this store isn't slow by any means, it's also like the only party city in this part of the area. Any time I've come here there's only 2 employees working. That's why it's not stocked, and that's why you have to wait so long to be helped. They either need to staff more people or close down. The wait times are unacceptable and the service is unacceptable all dude to the af t that they are severely under staffed. SHAME ON THE MANAGEMENT AND OWNER OF THIS STORE. read more

It's Saturday One register open? Managers have poor communication with customers. Never shopping here again read more

Avoid going to this location. Greeter was kind and helpful but one register open on a Saturday evening 10 days before Halloween!?? I originally purchased a $7 item at a different location but it did not work out so I came in to return it and the manager would not return it because I did not have a paper receipt. Hello! It was from an online purchase I picked up in store. I don't have a paper receipt but I have the email receipt. She said nope that would not work and if I needed assistance I can go to the Menifee location. You lost a customer. read more

Good customer service, called as I was short on time for them to blow up a 40 Birthday balloon and picked them up on my way. They did and were very sweet about it. read more

I am writing this one star review because I walked into this store for my sons birthday the total bill was $110 the next day I realized they charge my bank account four times the same amount, I went to my bank and they reversed the extra charges for 110 back to my account today I login to my account and I realized that party city has charge my account $110 again they are a total scam and this it's just not right for customers now I have to go out of my way ask permission at work to go fix this problem and not get paid for the hours that is going to take for me to go and resolve this issue with my bank once again. They have horrible fraudulent customer service read more

Prices are ridiculous. Franchise or not. Online the balloons I was looking at were $13 without helium, in store $27 without helium. The store is so empty I thought it was going out of business. The employees lack customer service. read more

unbelievable on how rude the staff is here whatsoever don't recommend high prices rude management! I asked for a corporate # knowingly the manager/employee proceeded to give a wrong number to call!!!!you walk into this store lost and employees just look at you without helping, (858)-578-2300 is the actually number for this franchised store i'll be giving them a call soon hopefully they do something about this staff again unbelievable in the worst way possible DO NOT RECOMMEND!!!!!!!!!!!! read more

Don't bother coming here. The isles are literally empty. NO party supplies. They always say they are "waiting on a shipment" better off ordering online read more

We saw quite a few things with no prices displayed at all. I bought a package of squirt guns for an upcoming family reunion. They were priced $9. When they charged me $10.50 instead, I questioned it. One cashier (female with reddish hair) walked over so I could show her the displayed price. She acknowledged that the price was, in fact, shown as $9, then kept shrugging her shoulders and repeating, "I don't know what to tell you." I told her that I should be given $1.50 refund, and she said they couldn't do that. She just kept shrugging and saying she didn't know what to tell me. Me, and all 7 family members that were with me, were shocked at the fact that she didn't seem to care and at the fact that they could not, according to her, give me a refund for the difference. I ended up walking out, but then realized that I should get a picture of the displayed price tags. I immediately (within seconds) went back in, but the cashier had already ripped the price tags down. The cashier who had rung up my purchase (female with multi-colored hair) saw me and basically scolded me for not coming to her about the issue - she was with other customers, though. ? When I walked back over to the counter, both female cashiers told me that things ring up the wrong price ALL THE TIME and there is nothing they can do. They said that the price stickers might have been from last year. It's not the $1.50 that is the issue. It is the COMPLETE LACK OF CARE of the employees that has me stunned. They did NOT care AT ALL. To them, it was just standard operating procedure. We will not be purchasing anything from Party City in the future. The staff at this store definitely needs trained on how to do their jobs. read more

Franchise owned so this location does not accept online orders or pickup. They also charge their own prices which are about 60% more for balloons than the corporate locations. For example a 15 ct of balloons inflated online is approximately $50. This location wanted $80. read more

The management of this store sucks in comparison to other locations. They can't do any form of online order/pickup, delivery, etc.? I'm either finding a competing small business or sucking it up and buying a helium tank for all the balloons we need when I would have gladly bought everything here. Service is slow every time I've been in and it just seems like a dingier store in comparison to others I've been to read more

Don't come to this location. I order balloons weeks in advance and I went this morning to pick up my kids 8 number and his Mario balloon and they said they misplaced it. I don't see how they could misplaced it something when both item's were together. I feel like they gave it away. I won't come to location ever again read more

One Rotten Apple: In preparation for my grandmother's joyous 95 birthday I came to Party City for balloons. I was in good spirits. I ordered my balloons then did some shopping while waiting. I was impressed with the customer service when I walked in. There was a nice lady greeing people and we joked with each other. Then, it was time to check out. Dun, dun, dun.... A sales associate starts yelling at all the customers who had organized themselves in lines. We all apparently missed a tiny sign saying "line starts here". We were forced to scramble for space in a line that extended halfway the length of the store. She yelled "Aisle 5! THE LINE STARTS IN AISLE 5!" at all of us. She was rude and nasty. I was not the only person offended by her unprofessionalism. Many of us were discussing it and felt she dealt with the situation in the worst possible way. Has shouting at people ever yielded a positive response? She was a true "kill joy". I left pist off and shaken. Definately not a party in Party City! One bad apple made the customer service skills and efforts of everyone working at that time worthless. Don't come here unless you are ready to spend a lot and get yelled at in the process. Oh, and THE LINE STARTS IN AISLE 5! Welcome to Party City Temecula. :) read more

I come here all the one to get my kids balloons for their birthday and right when I walked in and the girl named MCKAYLA behind the balloon desk are you needing balloons? Well yes please I need them of course. She said well it's guna be 30 mins and all I need is 1 balloon?! Is this a joke? There's no line, I know she's doing other balloons but the way she talks to people isn't okay . Clearly needs more customer service experience. Her name is McKayla, I'm guessing she's the manager?! You can tell how she is when she's overwhelmed. I've been in customer service for almost 20 years and no matter what you do not have an attitude or tone with someone because you are can't handle the service industry or flustered with more than what you can handle. Get her out of your store or you will lose customers! read more

I went to party city to get my sister gender reveal balloon and Cody help me with that. I also asked him if he can write on balloon, he did. He is the best. read more

Called on the phone to place an item on hold. Didn't have high hopes, as it said they only had 2 available online for the item I needed; HOWEVER, I was pleasantly surprised. Troy provided great customer service and took the time to locate the item for me!! I don't shop at Party City often, but shoutout to Troy for making the visit pleasant & quick! read more

Hardly any products that we were looking for ! Their premium tableware was non existent little to no products when asked managers they had no ideal when they would receive products! Manager Victoria has no customer service skills and very rude!!! read more

I just have to say I love this party city so much! I came in a couple of weeks ago for # balloons for my friend's birthday. The next morning we were going out of town & I was in a rush to leave so I shoved the balloons I got into my car & accidentally popped one. I called party city & on the other end was such a sweetie pie named Mikayla answer & reassured me that she could totally help me out & fix the balloon. I brought it in & not only did she fix it but she pumped both of them up & added a little extra touch. So sweet. I will definitely be a returning customer. read more

Now I know why yelp is good. I stopped by Party City to grab a few things for our super bowl family party and wow!! $54 for 36 and 36 paper plates and 25 and 25 plastic cups and one little container to hold some veggies. I am blown away by the prices. Complete extortion. I will NEVER be going back again!!!!! read more

Party City - Party Supplies Near Me - Temecula, California

This place was so disappointing! We walked in, were passed by a handful of employees and were never once greeted or asked if we needed any help. Sadly, shelves and aisles were empty and the store was just lacking. There was ONE regular register open (beside the balloon counter where a couple people were already waiting)...and they let the line build up until it ran into the aisle before opening up a second register. Instead of asking for the next person in line, they just let other people (who weren't even originally in line) just cut in. RUDE! The line I waited in was having technical difficulties where a manager was called to assist. They finally took that customer to another register while the manager (silently) continued to fix the problem. Instead of informing everyone in line that she was having issues, she just let us continue standing there like idiots. We finally jumped over to the only other register that was open, everyone irate and complaining. The prices here are ridiculous, I won't be returning with their lack of customer service, it's not worth it! read more

Customer service sucks!!! Tried to buy a balloon and told me I had to wait 10-15 minutes so that she could ring up other customers. I'm sorry what was I? Here's some advice...next time ask the other Party City employees who were just standing around to help out read more

I was back and forth at this place just about every day a few weeks before my daughter's birthday. Her theme was Dora the Explorer so I had to follow that theme with the decor, color schemes, etc. I was making the goodie bags and I came here to find so many Dora themes, for Diego, not so much. Oh well. The goodie bag stuffers were a little pricey, but I didn't mind it, it's for kids. My husband came here the day before my daughter's birthday to get the balloons blown up (if you bring the receipt, they blow the balloons up for free). We got the 4 ft Dora balloon and she blew away as soon as my husband tried to put her in the car. He went back in and they gave her a new balloon with weights on her feet so she would be a gliding balloon instead. I thought that was very cool of them! Thanks for helping my daughter's birthday a bit more colorful! read more

I'm going to a mustache-themed party at the end of the month, so I'm on the hunt for something that looks as unnatural as possible. I know what you're thinking, "Nino, Halloween just happened, why didn't you buy your mustache then?" Good point, allow me to retort: I didn't receive the invitation until AFTER Halloween. So this seriously cuts down my choices and comparisons. Stores that specialize in costumes and gag-gifts aren't usually open out of season. Luckily, Party City also sells party items to warrant it being open year round. Unfortunately, the types of mustaches weren't to my liking, but I made a purchase here anyway. Next Halloween I'll know better, I'll know to stock up on wigs and mustaches so that I can be prepared for any encounter. ...encounter of the Yelp kind... read more

Party City - Party Supplies Near Me - Temecula, California

Don't go in paying with cash. It's like they don't know what to do. Worst customer service. No manager. No wonder store looks like crap!

I am so impressed with how hard the employee was working when I curbside pick up recently. I think his name was Cody (maybe Chad?). He was slammed with tons of cars picking up at the same time and it looked like he was the only one working, but he hustled from car to car jogging back and forth with every order. It would be so easy for him to just take his time and make everyone wait, but he really cared about getting everyone their orders quickly. I've done curbside pick up a few different places and I was really impressed by the service at Party City. read more

This party city is on the smaller side. Selection feels pretty limited and the whole store feels dark and dreary. Pretty lame for a party store. You can check online for availability in store which is nice so you don't waste a trip over there. read more