It works. If they have helium for balloons it's a miracle, but this is out of their control. Supply chain issues are real. This one's located in a sprawling area of Springfield. Expect traffic and a good amount of people. On a positive note they have supplies for every type of occasion. As for pricing it's competitive enough. If you want to do one stop party shopping, this is that type of place. The employees are excellent. Have always found them very helpful. People with a good sense of humor will find a lot of fun items. If you have an upcoming celebration, you can go here and do well. read more

If you're in the customer service business and you don't want to deal with customers then FIND A NEW JOB. I walked in over an hour before closing and was told that I couldn't get four plain balloons blown up because the balloon counter closes at 8. It was 7:43. It would've taken her two minutes, if that, to blow up my balloons. And the fact that she was rude and not at all welcoming just made it worse. I can take you telling me no but don't be rude when it's literally your job not to be. Jessica, the shift manager, might need to rethink her career choice. read more

Definitely Not coming back here! The lack of service or any communication is severely lacking. And I was ready to ask for a refund, but somebody finally acknowledged me and helped with filling up the balloons. There's one person just standing around on his phone. read more

Ordered 6 balloons had to come back in 4 hrs to pick up. Store employees were over stretched dis organized and clearly frustrated. My balloons were dirty and less than 12 hrs later already deflating so disappointed as party city is one of the only options for balloons. Too expensive for them not to last. read more

Ashley the manager was so nice!! She put all the Ramadan and Eid decoration in front to make it easy for us and visible. She is very friendly and professional. Even gave my little one Ramadan balloons Thank you Ashley read more

Party City - Party Supplies Near Me - Springfield, Virginia

We reserved our child's Halloween costume and when we arrived to pick it up they said they'd already given it to someone else. Unacceptable. Our kid was upset and there were no good costumes left. Halloween ruined read more

Best Party City I've been to EVER! Granted, is 9:00 and the store just opened but its clean, well stocked, organized and the staff is friendly and knowledgeable. This will be my go to from here on out. Note to self: Same day orders take minimum 2 hrs due to COVID-19 and high demand. read more

As a whole, I'm not a fan of Party City. Their decor is absolutely garish and is in need of some serious updates. That being said, the customer service I received when shopping here a few weeks ago was absolutely superb. It was the eve of my daughter's first birthday party and I was walking around the store checking out the sprinkles and their new collection of pop-up trashcans (gamechanger btw!) when I realized I had misplaced my keys someplace. I literally walked around the store 500x when I finally spoke to an associate who took time out of her day to help me look for my keys and even though they were not found told the other associates about my predicament and took down my contact information. I stopped in again later that day to see if they had turned up -- unfortunately no cigar that beings said the associates were also super nice about blowing up some balloons so I could see what their true color would look like with helium in it -- a thankless job for sure but I really appreciated it. Niceness goes a long way and I would definitely shop here again. By the way if anybody has seen my keys with a bright pink Hello Kitty house key and a Lego Robin (from Batman) keychain on it...please hit me up! read more

If I could give it zero stars I would. Worst party city I've ever been to. The female manager is terrible. Like the other reviews said- just came here out of need, last minute. The young lady at the front was also rude and unwilling to get the manager when I asked for her. Later when the manager did come, she was rude as well. Believe the other reviews- just go to the one in woodbridge. read more

Zero stars if that were an option. The female manager is ghetto & rude.My daughter went there tonight, 30 min before closing, and asked for 2 balloons with hi float. She couldn't even finish her sentence before the manager said NO. All she had to do initially was tell my daughter WHY she couldn't get hi float 30 min before closing. But no, she just kept running her mouth to where my daughter said "Can I please finish my sentence?" It was very disrespectful. I witnessed the interaction because my daughter was on FaceTime. I told her to just leave immediately and not give the store another penny. The manager definitely needs remedial training in customer service. I DEFINITELY do NOT recommend this store. If you want real customer service and assistance, go to the party city on Main Street in Fairfax. 100% better. I just thought I'd take a chance on this store since I was in the area and placed a balloon order a few days ago. Epic failure. Now I see why they have a 2 star rating on Yelp. read more

DONT GO HERE for balloons. It's ridiculous I'm writing a review about balloons! But the manager NEÓN or LEON.. w.e his name is cause me to do it... I bought $6 worth of balloons at 2pm; the party is the next day at noon and the balloons were already on the floor... I asked if I can get them re-inflated they respond is I need to buy more... disappointing.. apparently latex balloons last only a few hours... NO REP TOLD ME THIS, NO SIGNS ABOUT THIS.. I know is $6 but come on! Warn people.. I called PARTY DEPOT on commerce st. they offer to blow them up for FREE!! Even though I didn't buy them there...I'm switching to that store now... read more

Very very disappointed for my granddaughters 3rd birthday! I ordered balloons to be delivered. The driver showed up with the balloons in a small car. He obviously had to stuffed them into his car. Which deflated all the balloons. read more

Came here to buy a few items for my son's birthday. My son wanted to get 1 balloon for his party and the wait was 2hours. My manager was not helpful at all and said he couldn't make an exception for one balloon. He even made a smart @ss comment about if we want we could buy the helium tank and blow it up ourselves. Not a way to treat your customer. read more

Wow I came here to just get some balloons but it takes them 5 minutes to fill up 1 ballon with helium. I might as well blow them up myself with my mouth. All I heard was them laughing and giggling instead of hearing the helium inflator machine. She'd stop and walk for a second then go back.....like do the employees need sometype of motivation? Is there manager on deck? I've worked retail and as a deck manager at another store but this is sad. I can print out hiring fliers if y'all need too. It's a disaster of a store. The only positive thing out of this was the cashier who could ring other than that it was really sad. read more

I went into party city for just one balloon. They would not sell it to me because they said they were too busy. Balloons need to be ordered online in advance. That seems stupid. Party depot down the street had no problem and was cheaper! read more

terrible customer service. i wasted my time driving here. an extremely unenthusiastic employee was unwelcoming and generic. may i add that the store was completely empty on a saturday morning and they didnt allow me to walk in and simply purchase balloons "because they're so busy on saturdays". this should be posted and advertised beforehand. i'm pissed it's 11/11 and i needed balloons really quickly for my husbands bday read more

Y'all have moved on me, but I found you. I stopped in here on 9-12-2020 for something that I probably didn't need: candy. I also picked up some wrapping accessories. The corn was "candy corn." The store now is bigger and seems to have more of a selection of items. I found what I needed and was able to be on my way. It's close and convenient. I'll be back. read more

Ghetto. Ghetto. Ghetto. Avoid by all means possible! Today I arrived at 10:00AM to purchase balloons for my daughters birthday and was instructed to return at 1:00PM because there was a 3 hour wait. I said no problem and returned at 1:00PM. Upon on arriving at 1:00PM the manger a heavy set black women told me I already told your daughter it is going to be another 30-40 minutes. I explained to the lady that I live 20 minutes away and if I had to return again the balloons would be free. She said "ABSOLUTELY NOT". Avoid this place by all means necessary. This dose not represent a professional quality environment. read more

Why do they have already inflated ballons with a price tag if you can't buy them? Also, having to come back for ballons after 2 hours is ridiculous. Never had this happened at other Party City's. I am NOT coming back to this one in Springfield. read more

Great selection of party stuff but over priced. You can get similar things at the dollar store (e.g. balloons, themed invitations, decor, etc.). The markup is too much of a put-off to come back to this place. read more

The reviews weren't kidding!! I would give zero stars if it was possible!! Thank goodness I read the reviews so I knew quickly enough that things were as bad as they seemed and I needed to go somewhere else. So disorganized with no one understanding where to stand in line to order balloons the people once he got up to the cash register where is where you actually order the balloons knew nothing about the balloons but they were the ones that you do the ordering through. read more

Oh god.... there are no words for how TERRIBLE this place is. I'm not sure if anyone works there tbh, there was like one employee. I went to buy balloons but they were out of stock, like seriously, you're a party store, bad luck maybe? no, i came back the next day and THEY WERE STILL OUT! When I asked the manager, he just said "eh, it happens". Awful. Also the helium tank they sold me broke in barely 5 minutes. Never going back. read more

I went to this store this afternoon. There was a lady with hot pink hair and a very young sweet girl. From the very second we stepped in the store the woman kept rolling her eyes and gave me dirty look. I don't know what his problem was! She was extremely rude and mean. One time I asked a question from her and she replied very short and grumpy! I hope the store find better staff. I've been there so many times and never had encountered such a rude and mean person. read more

terrible service .. no one acknowledged me they were busy in the corner having their own conversations and when i finally was able to get assistance, they said online orders come first and everyone in the store had to sit and wait until they finished with the orders before we can get serviced. people were bagging up their own items, it was a mess . read more

I braved coming here on Halloween because I needed a last minute costume. I don't think I've ever felt more sympathy for a retail staff other than those poor souls that have to work on black Friday... it was an absolute madhouse! However they handled it really well. The line was wrapped well into an aisle and around the back of the store, but it moved and the cashiers kept trucking along. So kudos for that! The other times I have been here I have been relatively happy with my experiences. It's a very brand standard store, and the staff is available should you need help, although I have noticed no one ever seems very happy to be there. The parking lot (especially on Halloween) is absolutely terrible to get in and out of, so I will typically try to avoid this one and head to the Fairfax location instead. However, if you are in Springfield and in need of party supplies, this store beats the pants off of the other party store on Old Keene Mill rd. read more

Overall, they have what they are designed to have. But I think the associates are very unprofessional. One of the associate was cutting in front of me to hang up a sticker without even saying excuse me. Then the other two are unapproachable and talking about their evening plans and wild parties. Gladly I may have to come to this store once a year to buy my daughters party supply otherwise I will avoid it at any cost. read more

I went by at 1:45 in the afternoon. The doors were locked and no one answered the phone.

TOTAL DISAPPOINTMENT. Horrible customer service. Don't trust them with your order as they will find a way to 'not have it in the system' .... Ordered 2 a few balloon bouquets (inflated) to be delivered on my husbands birthday. I ordered 2 weeks ahead of time. They were delivered on time but one bouquet ( the main one ) was missing. I called the store and the lady , im guessing she was the cashier, answered and I told her what had happened at that the party is starting in 40mins and I didn't receive my main balloon bouquet. She placed me on hold while she got the manager. Neil, the manager, convinced me that I had never ordered this bouquet. I told him I'm looking right at the email , and order number. After looking it up for what seems to be 10 mins he finally admits the order exists and to 'come get it' if I wanted it still. I said alright fine ... I got there and asked about the balloon bouquet and the lady at the register just rolls her eyes and calls her manager 'She's hereeeee'. Neil , the manager, hands me a 5 piece balloon bouquet. I had ordered a 17 piece. I asked about the other 12 balloons. He groans and goes in an isle comes back with two packs of uninflated balloons and goes ' I mean idk what you want me to do.' Defeated I take the uninflated balloon packs and head back to the party that had already started without me or the balloons. Absolute HORRIBLE customer service. read more

Bad customer service. Was told I cannot change my balloon order time because they receive more orders during the day...this sounds as dumb as ever because I called 20 minutes after opening time and it's not like it's a holiday where they are bombarded with orders, I'd understand if that was the case. Ridiculous. read more

Very disappointed after placing a $60.00 order for birthday balloon for my daughter's birthday party today. Requested 'floating' balloons which were delivered yesterday PM and were on the ground by this AM. Completely useless. I called to ask them for replacements and was told that there was nothing they could do because balloons don't travel well in the delivery van and the heat. That information would've been helpful prior to placing the order. Plan to call the manager and/or customer to see if they will make it right. read more

Went in to buy balloons and the cashier took so long with the person in front of me that by the time she got to me, she told me they were no longer inflating balloons. I thought this was ridiculous because it takes 2 minutes to blow up balloons. read more

Yes, this store had exactly what I was looking for (themed plates, cups and balloons) but by the time I got home, the Mylar balloons we just got filled were deflated like I had it filled a week ago. Very displeased by that, especially since they made a point to have a sign that said that their balloons are intended to last 10-12 hours and if you wanted it to last longer you'd have to pay an extra fee...only my balloons didn't even make it 15 minutes. Boo. read more

Went for Halloween accessories for a costume I was putting together. Wasn't much to choose from other than pirates stuff, unless you are buying a full costume. read more

Very, very slow service and only 1 register open. The employees look miserable and move like molasses.

The customer service at this store is horrible. The sales associate walked away from me at the balloon counter mid-sentence to go ring up customers. Then I went to the register to order and pay for balloons. I asked her to blow up 2 of them so I could see the true colors and she proceeded to do that with an attitude. She got mad when I asked her to come closer with the balloons so I could see them. I asked if they had a matte black balloon and she told me I needed to go over to the balloon counter and look for myself. Now at this point I am I beyond annoyed. I was holding my 1 year old so I was not walking to the balloon counter. I then left the stuff on the counter and spoke with the manager. He did not seem too surprised by this type of customer service. I will go spend my money at Party Depot. read more

Buying balloons, should not be difficult. Needless to say their customer service makes this simple task a feat for Sisyphus.

Didn't have what I needed that I knew they had at another location. This one is apparently a corporate location. Their staff is NOT helpful and their line was really long. I didn't buy anything because they didn't have what I needed. Went to the Fairfax one, they not only had what I needed, but were much nicer AND there wasn't a line. read more

Do not go there to get Halloween costumes. The workers were just standing around while the line was ridiculously long. Manager was rude and was not monitoring what was going on. Find another store! read more

I find this store to be neatly organized by events and the theme of the events. I didn't have any problem finding what I need. Other than coming by during Halloween, the staff pretty much left me alone to find what I need which I didn't mind as I often had trouble deciding what I wanted. read more

Went here to pick up last minute prostetics for our halloween costumes. I was expecting a messy busy store but to my surprise the store was clean and very organized. read more