My review is only for the balloon shopping experience. I've never bought helium balloons from anywhere before so I wasn't sure the process. I was looking for birthday balloons for a 12 year old. Their selection is massive! A bit overwhelming for myself who is indecisive. The balloon selections are all blown up and displayed on the wall for you to see and each one has a number. You then tell the staff which number you want and you go pay for the deflated balloons. Then you take them to get inflated. They were not too busy on a Sunday afternoon and estimated it would take 20 minutes. They were ready in under 10. While I waited I browsed through their Halloween decorations and costume selections. The staff was kind and I appreciated their time and patience with me. It was a great experience. read more

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I've never had a problem buying a single ballon without a preorder but last week I waited in line for over 10 minutes to be told by the cashier that there was a 3-4 hour wait for balloons and she said she wouldn't let me "cut in line" for one ballon. That's fine but you could have had a sign up or made an announcement instead of letting us wait in your long line for nothing. Meanwhile there were three other employees in the store standing around doing nothing and nobody was filling any balloons. read more

Made a purchase for an office Halloween party here. About a month later, I was required to turn in receipts for my purchase since they were made on a company credit card. I misplaced the paper receipts and called the store and they totally helped me out in finding my transaction and pulling up receipts from them. I would like to call out "JEN- The store manager" who was incredibly courteous and polite and helped me out with this. I did bother her many times by calling over and over again, but not once did she lose her cool and handled me very professionally. Somebody give this woman a raise. She deserves it. Thank you Jen once again. I cannot say the same for the Medford branch though. I had the same issue and 'Catherine' from the Medford store, probably the most incompetent, inefficient, dishonest and outright spiteful worker would not do anything for me. She had the "Its not my job, so I wont do it" attitude in every sentence she spoke. She is totally computer illiterate which is not all that bad, but she refused to learn something new which is a horrible trait to have in any profession. She was infact rude and unprofessional with her own counterpart from a different store of Party City. Ultimately "Samantha-The store manager" from Medford helped me out and I appreciate her for it. *********************************************************************************** But 'Catherine'.... If corporate is reading this, get rid of this employee. She is hurting your business dearly. 'Catherine from the Medford Party City Store'. *********************************************************************************** - Initially very disgruntled, now very satisfied customer. read more

Bought a costume here for Halloween. Remind me to come back after Halloween so I don't get JACKED again on the price like I did this time. ARG. But - that's the game - if you buy a costume before Halloween, it's like $40. After, maybe $15. They had a ton of cheap glow-sticks up at the counter too - all different colors. Like a buck each. Cool. Kids LOVE those things. read more

They treat the customers well however they treat they're employees are treated like garbage. I worked there for 3 weeks and they made my pacifist nature turn into feelings of bear going postal, so I left before I could regret my actions. I swear they twisted my words to put me on extra shifts. They put they're employees health at risk with faulty equipment and terrible conditions. I haVe a fear of nights and so does the friend who got me the job and he has a bad back and knees as well as heart problems. They forced us both to climb unstable letters with boxes to the top shelves even though we explained out issues with vertigo at such hights. There was once a guy who worked there who needed a few days off because his dog was sick and the manager threatened his job and even suggested the guy lock his sick animal in cage and leave him exposed to elements from the back of his truck during this damp cold wrather. The guy hung up and I never saw him again because he quit without a word. They also pay under minimum wage. When I worked there 5 years ago it was 8 bucks and hour and I was played under the table on a debit card linked to a strange account under my name and to use said card to get my money I could only retrieve my money at a citizens bank atm and just trying to get my cash I lost 15 bucks because the charge to use the atm was 5 bucks and I would have to access it 3 times because the max I could take out was $100 bucks when I only made $360 bucks every 2 weeks. I've checked with friends who either still work there or quit each year after I left and all of them did what I did. They walked out because nothing has changed yet. This location of party city is total garbage and run by sleazy filth. Your not being served as customers by happy employees here. Your being served my mistreated slaves who only work there because they need cash and deserve better than the slave drivers who work at the crapy costume shop. I miss iparty. They actually cared about more than money. read more

This location was updated in 2013! Looks great from the outside and is organized on the inside. The employees are young but friendly. The parking lot is shared but there are enough spaces for everyone. They do not get a fifth star IMO because their items are overpriced. read more

Party City - Store front - Party Supplies Near Me - Burlington, Massachusetts

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Went for a Halloween costume. Was in and out in 30 minutes. Bought a Licensed Adult Large Spiderman Costume for 34.99. Online it was $54.99. I appreciate that Party City lets you try your costume on before you purchase it. Other stores do not do let you do this. The prices for costumes seem more reasonable at Party City than they do at other Halloween stores. Don't get me wrong, they aren't cheap. I asked the clerk if they had any ongoing promotions or deals. He said they did if you spent more than $65.00. That wasn't happening. I called up a coupon I found online on my phone and they let me use it. It was for $5.00 off. You can also check for coupons in their flyer when you walk in. Everyone I dealt with was very nice and helpful. The only disappointing part was that they were out of some of the costumes I wanted to try on. Other people were asking for costumes that they were out of as well. I will have to report back on the quality of the costume and how it held up over a long night of getting weird with my friends in the city. read more

Awful store, full of a lot of junk, prices out of sight for the quality of items. Employees can't answer questions & don't know where anything is. Bring back I PARTY!!!!!! read more

What a crappy store. It's full of the usual party-store junk and the balloons are old and no fun. I think the manager was eating a Mad Max burger in the back because he was nowhere to be found, unattended children were pocketing candy from the rack, there was a guy ignoring everyone by the cups and plates in the back, and all i could hear was high-pitched laughing from the back room. Maybe they were inhaling helium or something. I heard them laughing and saying "Joan Rivers" a lot. Whatever - go to a different party store. read more

I placed an order online, came in store to pick it up, stood in the line for "online orders only," waited for 10 minutes for a staff member to help me. That guy had to be paged twice by other sales associate. When a strange guy, wearing glasses, some receding hairline (he also probably had Asperger's too, really strange mannerism...) came to help me, he did not greet me or apologize. I said to him, "Short staff today or something like that?" He responds "Yeah, something." Again, no apologies. Worst customer service ever. Who hired that guy? He should be fired, most miserable face ever. But looking at reviews for this location, I guess I should not be surprised. It's unfortunate that this location had all the items that I needed, otherwise I would have gone to the one in Saugus. read more

I paid extra so the balloons would last longer. But they didn't put the stuff in them to make them last longer! Also when I was ready to pick up the balloons, they forgot to put 2 of them in my order of 10 read more

I hadn't been here in several years since we moved and was expecting the party store that had been there before Party City acquired it. I was wandering around the aisles trying to get my bearings and find anything related to what I was looking for. This place is filled with mostly plastic junk and had that dollar store feel to it. I left without buying anything, and without being acknowledged by anyone, even though they were not busy at all. Definitely would not shop there again which stinks because I really liked the place that had been there before! read more

This place has a great selection and the worst customer service, well, no service at all really. I was in the store last night looking for a costume for my 12 y/o. (Fun, right?) I asked one employee where I go to pick up a costume I see on the wall. He turns away from me without speaking and walks away. I think he was going to get the "costume guy". Still not sure. Once I saw the "guy" I went over to him myself. He got me the costume, and my daughter tried it on. It was too small, so I packed it back up in the package neatly and went back to the costume guy to get a bigger size. He was not there, obviously in the back fetching something for another person, but 2 managers were standing in the doorway chatting about who is the "mid manager" vs the night manager or some BS. I am the only person there, and they ignored me while I waited. And waited. Meanwhile I have a 12 y/o in a dressing room alone. When I returned at the end the managers were still standing there and I asked where should I return the costume we weren't buying (neatly repackaged) and She rudely said " returns- there!" Points to a bin. Not "Oh I got that" or "thank you". or "All set?" I understand this is their heaviest busiest time of the year, but it wasn't that chaotic at 8pm. I've been in the hospitality industry for many years so maybe I am hypercritical, but I was just appalled. The cashier was nice though. read more

Their customer service is HORRIBLE! I stood around at the register for five minutes before I was acknowledged by the staff. They had more interest in having a conversation amongst themselves then they did their paying costumers. Slowest service ever. I will go elsewhere for my party needs next time. read more

Just tried to order balloons on Party City website and there is very little stock. I tried to call the store several times and no one picked up. I am thinking that they are going out of business. I called 800 number and after 7 transfers talked to someone that told me I can drive 25 miles out of my way. I don't think so! Something is amiss if a party store doesn't carry simple ballons. read more

Went on a Saturday morning at around 10am to get balloons for my 5 year old's birthday and did not order them in advance......they told me that they could not help me since I didn't place my order in advance. I asked them to at least fill one balloon for her and they said no. I ended up buying the balloons and a tank that were all way overpriced and paying the same price as if they were filled with helium.....meanwhile the staff was standing around not even filling all of the outstanding "orders" that needed to be picked up. Absolutely pathetic and very unhelpful. read more

If I could give this place zero stars, I would. About every two years I make the mistake of trying to shop in this store, since it is near others I frequent. Inevitably, I am frustrated. Went in this morning for basic items well in advance of Halloween: Gold makeup, green makeup, green hair mascara, plastic glasses, plastic tablecloths. One ratty looking tube of green makeup, no gold, no hair mascara, overpriced flimsy glasses. Took almost 15 minutes to check out for a $3.00 purchase. One cashier, HUGE line, and every time someone was buying balloons, that person automatically got bumped to front of line. Not just to make their purchase, but then to select their balloon weight and goodness knows what else. Even then, the store makes the people buying balloons wend their way back through the crowd, dodging display items overhead. Not fun for anyone. Every time I leave that store, I vow NEVER AGAIN! Cheap Chinese knock offs of popular animatrons. Poor quality items overall. Zero customer service. Everyone in line was saying how much we miss the old IParty store which used to occupy this same space. Sigh. read more

This store isn't too bad. There's a lot of good stuff to choose from the only thing is everything is very very very over priced. I once bought two bags of cups (buy one get one), plates, tablecloths - plastic, and some utinsils -- over 50 dollars. Next time I'm going to the dollar store. Things like this shouldn't add up to that much. I like this store though because there's a variety of party decor and designs to choose from but paying 50 dollars isn't ok. read more