I had a good experience with Eminent Limo. They picked my grand kids and I up from O'Hare it was…read moretheir first flight and trip to Chicago I wanted it to bespecial. I paid for a greeter but their was a misunderstanding there. However they did give me a discount on the service. The traffic was horrible but the driver got us to our destination safe the music was good and he was very considerate. I will use them again.

If I could give them nothing I would. This was for a corporate outing with our team. The driver…read morewas reckless. Had no idea how to drive in rush hour traffic. By the time we got to our destination (Wrigley Field) three people were nauseous, including myself. The ride home was evidently not much better. Flashing lights on the dashboard didn't make anyone feel secure. I wouldn't use this group again. I still trying to figure out how she has a driver's license that allows her to serve clients. When I called the office I got crickets. Won't do this again.

We have used Black Car several times now and appreciate the prompt, professional service. We have…read moremade them our go to for airport transportation.

Outstanding service! I accidentally booked my pickup for 11:00 PM instead of 11:00 AM and didn't…read morerealize it until an hour before landing. I messaged Dan from the flight, and he managed to have a car waiting for us as soon as we stepped out--zero wait time. Huge thanks to Dan and the team for saving the day!"

We selected Cloud9 limo for a 25 person passenger bus for our wedding in September 2018…read more I actually did some extensive online research for limo/bus companies that serviced the west suburbs of Chicago and Cloud9 was one of the most attractive ones that would fit our needs due to (1) good pricing (2) great quality of the selection of transportation options (newer vehicles/buses). They are a legitimate company as some other limos do not even have a decent website or seem to have an address and what gave me comfort in selecting them is that they were always responsive/available whether it was by phone or email. Roberto was our driver and he was there on time. He texted me from his phone once he arrived at the hotel. He arrived 15 min earlier than planned which is always a great thing. He such a nice gentleman and ensured that we were all good/ready before we took off from one location to another. Overall, he was/is a great driver as we had about 20 people in the bus and it was a smooth ride. He delivered us timely and safely from all of our locations/destinations. The limo bus was very clean inside and out and the sound system was solid. Thank you so much for your services. I would 100% recommend Cloud9 and Roberto as a driver. You will be ensured safety and smooth transportation services!

Synopsis: Our terse morning driver was bleeding from the head & yelled at members or our wedding…read moreparty regarding payment. Our evening driver threatened to leave our remaining guests, wedding party, bride & groom because he did not read the schedule provided by our wedding planner & AGAIN thought he had not been paid when he had. I am giving 1 star for the clean & pretty trolley, but the humans involved made for an honestly terrible overall experience. I would NEVER recommend Cloud9 for an important event. Our major issue with Cloud9 was attempting to pay them, despite a contract & down payment from us. They make prepaying quite inconvenient, so we figured with everything else going on, no big deal we will hand them a card on the day. We tried to do this, however, they had no way to accept payment, were not able to process the apple card & therefore wanted to take pictures of our credit card & IDs (uncomfortable). They then demanded a different card, which we provided. However since we had now provided my Father in Laws card & the ID was my husbands, they had a melt down about this as well instead of calming solving it. They angrily called our wedding planner incessantly. Yelled at members of our wedding party, including the groom, during photos. After this was "resolved" & paid (keeping in mind that they are walking away with digital images of our IDs & credit cards..) this information was not communicated with our evening driver, who was AGAIN demanding payment from my Father in Law in front of a trolley full of guests. The driver even THREATENED TO LEAVE our remaining guests, wedding party, bride & groom because he thought he had not been paid when he had & he ALSO had our scheduled times wrong. My Father in Law had to pull up his account statement & show it to the driver in order for him to take us home AT THE CONTRACTED & PAID FOR TIME. Our venue closed at 12, we scheduled our additional two hour time (for MORE MONEY, a part of our signed contract from months before the wedding) from 10:15-12:15. The driver insisted that we should have been back at the hotel by 12 & again threatened to leave. All of this, coupled with an unfriendly, bleeding morning driver leads me to this review. The trolley itself was beautiful, it is a shame that it was absolutely ruined by our experience with Cloud9 employees. Do NOT entrust them with any important events. Additional: 1. Including a screenshot of the "payment options" sent to us, with no "easy and fast online pre-pay" option. The FIRST card provided was given WITH a matching ID. Your company was unable to process this apple card due to outdated & lacking payment processing options. Therefore in the scramble of our wedding day, we provided a NEW card for YOUR convenience & did not update the ID that had previously been given. 2. These raised voice conversations occurred outside of the trolley and/or when no music was playing at all. It did not "come across as yelling" it was raised voice, aggressive yelling. 3. We informed the driver of the blood on his head. He was unconcerned & did not attend to the situation. Regardless of why or how this injury occurred, I consider in unacceptable to have uncovered blood at my wedding or in any other public or professional setting. Calls were in fact placed to our coordinator & our driver DID threaten to leave. You were not there. I was.

When our flight was delayed by 8 hours and we arrive at O'Hare at 2:30 am it was so great to call…read moreand hear that our driver was waiting for us on a cold February night. Driver was courteous and had us home and me in be by 3:15am. Office staff was great handling our call from Mexico and reassuring us that someone would be there when we got in. The pick up the week before was prompt at 5:30 am and delivered us quickly and efficiently. Highly recommend them. I have been dealing with them for oer 40 years and always pleased.

We were stranded at O'Hare because O'Hare-Midway limousine service entered our return…read moretransportation on 6/9 instead of 5/12. And when we called to be picked up we were told that they did not have any way of getting us home, and that they had no way to make it right. We were on our own. Their service used to be much better. However, NEVER will we use this firm again.

My favorite and only limo service in Chicago. I used American Taxi for years and years of regular…read morebusiness travel. I switched to VIP over 10 years ago because I find Ammar and his team to consistently be available, on time, pleasant, safe, clean, comfortable and always reasonably priced. I book rides now through their iOS app, which is very convenient. Amazingly fast pickup from O'Hare. I've referred family and friends to VIP, and they have been very satisfied too.

Spectacular service. On time. Helpful. Took care of my elderly parents needs. Arrived at the…read moredestination early... sent confirmations and payment info immediately. Would use again!!!!!

I used instyle limo for a run this past month i just want to say Mr Ed gave me a rate no one else…read morecould top.Big mike was our chauffeur and was very professional friendly and new the city very well.We have a wedding in the summer that we will attend and will definitely use them. This is a first class limo service.

I had called to schedule a limo service for a concert on Wednesday evening about a month in…read moreadvance. The person who took my reservation said that he could fit 8-10 guests in the car. He went ahead and charged my credit card half of the total due which came to $180.00 that day. Two weeks later, I ended up having to change my reservation date to Tuesday evening which he said would be no problem, but that he was driving, so he could not write down the change. I wanted to be sure that he had the corrected date, so I went back to my receipt from the charge, and sent via text. I had asked for someone to email me back to confirm. I never got a confirmation, so I called again. I asked if he received the text with the corrected date and he said he "has nothing to do with the company that send me the confirmation, but that he has the Tuesday reservation". I asked if I could fit 11 people, mostly kids, in the limo I booked? He said he could not due to liability, and if he was stopped and they saw 11 people, instead of 10, they would give him a ticket. At that time, he got irritated and said "You didn't tell me there would be 11 people, how did that change?" I explained the reservation was for a concert that I had additional tickets for, and did not know when I booked the limo how many people were going. Said I would want to cancel my booking. He said "I guess so". I called back later that day to confirm that he was going to credit me the deposit, as it was still weeks from the booking date. He got snippy with me again, and said, "I will refund the deposit, but I can't and hour later!" Two days past, and he still had not refunded the $180.00 deposit. I called him again, and he said he would put the refund in sometime that week. I asked if I would be getting a confirmation of that via text like I did when he initially charged me? He said , "No, it will just show up on your statement". I explained that I would prefer a txt when he went ahead and charged me. He said "After 6 phone calls, I will make sure I do it". I told him that his attitude was not professional. He said he is the owner of the business, "so I can do whatever I want B---H"! - I would never recommend this service to anyone.

We used this company for our wedding transportation - to and from a picture location, and another…read morevehicle for shuttle service between a hotel and our venue (about 1 mile apart). While the vehicle driven by the owner for our pictures was great, service was perfect, etc., our shuttle service could not have gone worse. The shuttle only operated for about 2.5 of the 4 hours we paid for it to operate. The hours it neglected to service our guests were the hour before our ceremony started and the last pickup of the night after our reception - so the most popular times to need a shuttle (duh). The shuttle was supposed to operate until 6:15, but guests waiting as early as 5:30 were left waiting for a shuttle that never came. When my coordinator called the driver and owner to ask where they were, the calls were not answered and then eventually they told us no shuttle was coming and to tell the 20 people waiting to jump in cabs. Mind you at the point of us calling, our ceremony hadn't started 25 minutes after it should have, as very important guests like my husbands parents were among those waiting. The guests found their way over and all paid for cabs out of pocket, mother of the groom arrived crying to walk her son down the aisle, and everything ran 30-35 minutes behind schedule as a result. Food sat for 30 minutes before we were ready and seated, we had 30 minutes less on the dance floor, 30 minutes less of the other services we booked like the photobooth... you get it, it was a big hiccup. Service at the end of the night was also incomplete - did two one mile trips and went home for the night before our time we paid for, wouldn't answer his phone! Thanks for nothing! For sake of completion I will note that I tried to resolve this with the owner before leaving a bad review, and be reimbursed for what I felt was a fair portion of the $800 we paid for this portion of the services. The owner took no responsibility and told me there were more expensive jobs they could have booked and I should just be happy they showed up at all :) I was refunded a small amount but it was not at all a fair amount given the situation. I'd look elsewhere!

We used Rich at A&A for our wedding this December. He booked our day early, was priced fairly,…read moreshowed up on time and communicated well. The bus was perfect and included a bathroom, which is excellent for a wedding party. I would recommend them again, they did everything we needed!

Highly recommend!! Friendly, trustworthy and punctual!! Great prices as well!!! You can't go wrong…read moreusing this company.

Would give a 10/10 if I could! Ed was great, ride was enjoyable and amazing! We had the wrong…read moreaddress but they took us to our new location with no problem. Great experience!