We used this company for our wedding transportation - to and from a picture location, and another vehicle for shuttle service between a hotel and our venue (about 1 mile apart). While the vehicle driven by the owner for our pictures was great, service was perfect, etc., our shuttle service could not have gone worse.
The shuttle only operated for about 2.5 of the 4 hours we paid for it to operate. The hours it neglected to service our guests were the hour before our ceremony started and the last pickup of the night after our reception - so the most popular times to need a shuttle (duh). The shuttle was supposed to operate until 6:15, but guests waiting as early as 5:30 were left waiting for a shuttle that never came. When my coordinator called the driver and owner to ask where they were, the calls were not answered and then eventually they told us no shuttle was coming and to tell the 20 people waiting to jump in cabs. Mind you at the point of us calling, our ceremony hadn't started 25 minutes after it should have, as very important guests like my husbands parents were among those waiting. The guests found their way over and all paid for cabs out of pocket, mother of the groom arrived crying to walk her son down the aisle, and everything ran 30-35 minutes behind schedule as a result. Food sat for 30 minutes before we were ready and seated, we had 30 minutes less on the dance floor, 30 minutes less of the other services we booked like the photobooth... you get it, it was a big hiccup. Service at the end of the night was also incomplete - did two one mile trips and went home for the night before our time we paid for, wouldn't answer his phone! Thanks for nothing!
For sake of completion I will note that I tried to resolve this with the owner before leaving a bad review, and be reimbursed for what I felt was a fair portion of the $800 we paid for this portion of the services. The owner took no responsibility and told me there were more expensive jobs they could have booked and I should just be happy they showed up at all :) I was refunded a small amount but it was not at all a fair amount given the situation.
I'd look elsewhere! read more