I work in the hospitality industry, so I chose this company based on positive reviews, hoping for a smooth experience on my big day. My now husband and I paid all vendors and services in advance specifically to avoid any stress or payment issues on the day of and yet, exactly what we were trying to avoid happened. While I was taking last-minute pictures before the ceremony, my bridal party tried to board the bus and were not allowed in. Then, the driver started asking my friends and family for money. People were calling my husband, who was already waiting for me at the church, while this chaos unfolded. Eventually, they came to get me, and while I was showing my phone to prove payment, my friends and family kept offering money as if I hadn't paid. After I sent a picture of the receipt to the manager/owner, only then were we finally allowed on the bus. This entire scene was embarrassing and stressful. Once inside, there was a very explicit video playing on the bus TV that I honestly thought was p__n completely inappropriate, especially since there were kids present. This added to my stress and made me late by a few minutes, leaving me no time to relax before walking down the aisle. After the ceremony, the champagne included in the package wasn't ready when we came out. The best men had to go back inside the bus to grab it, and when they asked for champagne glasses (also included in the package), they were given red solo cups. A family member decided to skip the toast altogether, and we left feeling disappointed. On the way to the venue, the driver suddenly stopped the bus in the middle of nowhere, right in front of a parked truck. We were all freaked out not knowing if the bus had broken down or if something worse was happening. There was zero communication from the driver, which made the situation even more unnerving. I called the manager on Monday to discuss everything. He downplayed the issues, saying it wasn't a big deal since we still got from point A to point B. He did assure me the video wasn't p__n but a "kinky music video," which I appreciate him clarifying. However, for everything else the payment confusion, the inappropriate video, the champagne fiasco, and the random stop he insisted it wasn't a big deal. Honestly, this was a hugely disappointing experience on what should have been one of the happiest days of my life. I do not recommend VIP Limousine, Inc. read more

I was skeptical after reading a few reviews and after a few more comparisons I moved forward with booking and glad I did. I received a confirmation call the day before and the driver was prompt. I mean pulled up at exactly 6am and got us to the airport ahead of time. The hummer was spotless...perfect! There was one thing....I was told my remaining balance would be a certain amount but the driver actually charged an additional $20. I didn't let it get it to me...I just took the $20 out of the tip. All in all, I would use them again. read more

VIP Limousine - Limos Near Me

Terrible customer service and lack of compassion Extremely disappointed, please avoid at all costs. Please look at vendor response in attached image as evidence for their lack of compassion. Also look at prior negative reviews and note that this business has been referred to the better business bureau for unethical practices. I am writing to express my profound disappointment and frustration with the recent experience my wife and I had with this company. We were excited to use this vendor but had to cancel after my wife's father unexpectedly passed away. In light of the unexpected passing of my father-in-law, we were forced to cancel our booking. Our decision was not made lightly, and we were hopeful for understanding and assistance during this difficult time. However, our interactions with the customer service team left much to be desired. The complete lack of empathy displayed during our conversations was disheartening, to say the least. Instead of providing a compassionate response, the representatives seemed more concerned with rigidly adhering to your cancellation policy, without any consideration for the circumstances. They cited their financial loss over human life as the reason why they needed to charge us. What truly astonished us was the refusal to comprehend the gravity of the situation and the subsequent denial of our request for a credit. While we understand that companies have policies in place, there are moments when compassion and flexibility should override strict adherence to procedures. The fact that this company failed to grasp this concept is truly disheartening. Adding to our frustration, we observed that every other vendor we had to deal with during this time, in the wake of our loss, showed genuine understanding and offered either refunds or credits. This stark contrast further highlighted this company's lack of compassion and willingness to accommodate customers during distressing times. As a result of this ordeal, not only did we have to cope with the emotional burden of losing a loved one, but we also had to contend with the added stress and disappointment brought on by this company's callousness. It is clear that our experience with VIP Limousine stands in stark contrast to the compassionate and customer-centric approach we encountered from other service providers. In closing, I hope this company take this feedback as an opportunity to reflect on the company's values and customer service practices. A more empathetic and understanding approach during difficult times can go a long way in preserving a positive reputation and customer loyalty. For all people planing their wedding, please please avoid at all costs. This company is all about profit over human life and they will not treat your family with any respect. read more

VIP Limousine - Please note the inhuman response to my father in law passing on the saddest day of our life. Do you want a company like this? - Limos Near Me

Spooky bus loves VIP Limousine! I've been the captain of the spooky bus 5 years now, and each time it gets better! My ghouls love the fun ride out to a haunted house, enjoying a fancy ride full of awesome vibes, great sounds and got to love the space to dance. The drivers have been amazing, keeping my ghosts safe and the spirits hauntingly entertained. VIP Limousine has been the best host for 5 YEARS in a row! Pricing, professionalism aka always pick us up early and able to navigate a one way street pick up destination of 30 people is straight impressive. There is a reason I've always depended on VIP Limousine. They continue to deliver an excellent experience and Tom always makes my spooky bus dreams come true! Happy haunting, Lyss read more

My friend used the vip bus limo aka Spooky bus to takes us in a group to a haunted house. The limo bus is always on time, professional friendly driver and clean! Good times Alyssa! read more

amazing charter service for an athletic event. bus was also fantastic for a large group with nice amenities

The party bus was 15 minutes early , clean, professional and comfortable! I never had to look for the bus; it was always near or close by the entrance. The driver was courteous and professional! Will definitely book again. read more

I attached the email response and the bbb response from Tomasz. This is not the response my wife and I were expecting. This is very unprofessional. All we wanted was an apology from the owner/Tomasz and possibly a partial refund for the lack of service. Everything we wrote in our review was honest and clearly we weren't the only ones who have had these issues with the company. Also we were nice to our driver because she had no control over the bus's condition. We did ask her if she could turn on the a/c. Her response was "It will work once we're moving". Clearly it wasn't working properly because even in motion it was hot. It's usually not the chauffeur's responsibility to maintain a vehicle so we didn't want to bother her with the issues we observed. It's extremely rude of you to ask me "Why didn't you just put it back where it should be instead of taking a picture of that and writing online that it was broken?" Clearly it was broken, otherwise it wouldn't fall off. Lastly you never communicated with us about the decorations not being on the bus. Even in your contract (that you broke) states "we will use our best efforts to notify the customer of these conditions and resulting delays or changes." Which you failed to do. All of the locations the bus was picking us up from or dropping us off had zero rain or even a chance of rain. Like we stated before there were no decorations, no red carpet, and no just married sign. No one communicated that this would not be available for us. I sincerely don't think you understand why my wife and I are upset. You're the only vendor we had issues with and the lack of professionalism is astounding. Tomasz I wish you nothing but the best and I pray you will find peace and love that will release all the stress and anger from your life. read more

Best car service! They put up with the gremlin LL! Deserves 5 stars! I wouldn't hesitate using VIP and you shouldn't either read more

They were prompt at the start.... Sounded promising for customer service .... But at the end, we had issues with the driver. The groom had accidentally dropped an envelope gift and driver Daniel called our wedding planner (WP). First of all, he opened the envelope ( was told it was company policy even though he/they shouldn't have done that)...... privacy laws? Secondly, when WP requested the envelope be dropped off at the reception, driver requested "double" of the tip the WP offered.... Not a good customer service gesture if you ask us!!! Thirdly, the manager defended these actions and company policies and told us that "we were lucky to be informed that the gift check was found".... Even though we were inconvenienced and trust was broken with opened envelopes and double tip requests.... Always remember that the driver of the Limo bus is the face of the Company and represents the company and his actions reflect the reputation of the company....he cannot be cited as acting individually. To avoid future mishaps like this, have your drivers check the bus for any left contents/phones/ wallets/envelopes BEFORE he or she leaves the drop off site.... Yellow school bus drivers do this all the time.... In that way, clients who accidentally left valuables in the bus can conveniently retrieve them vs haggling with the limo driver for tips (even though he was tipped already) or having the inconvenience of picking up their belongings by appt. Only at your remote office. Customer service is key to more business referrals.... Definitely not getting referrals from our end! read more

No issues. Richard was the driver and he was great. The showed up on time, friendly, clean, ect. All great. I booked it via phone with Tom. Highly recommend. read more

they had great service!!!!! i would definitely recommend renting their party buses. Their bus was very clean and provided great speakers. overall a 10/10 experience read more

Am sorry but this is crazy how people don't appreciate the safety and contable is not be the driver of the Limo it is crazy how people drives this days is amazing how this driver of the limo is doing am impressed how Daniel the driver handle the situation it doesn't mutter how busy was the streets he handled professionally read more

Do not rent from this company. I made a reservation for my daughter's birthday and specifically chose this company (above another whose quote was less than half of what I was quoted from VIP) because I was told that it would come with a stripper pole and the other company's bus did not. My daughter had requested this and so I was willing to pay extra for it. Their website even states that all buses come equipped with them and when I booked the reservation, I told him we wanted one. Upon arrival, we realized that the bus did in fact NOT have a stripper pole and at this point it was too late to do anything about it. I called the owner the following Monday to let him know that we were disappointed, and he told me he would look into it and get back to me. Two day later I had still not heard back from him, so I called him again. He told me he was willing to refund me $50 for the credit card convenience fee he had charged me. I expressed to him that the only reason we booked with him was because of the pole even though it cost us $800 more to book with them. He then proceeded to tell me that he never promised me that the pole would be available when that was the one thing that I made clear I wanted when I booked with him! Terrible customer service and I will never recommend or use their services again. Update to your response: Thank you for the reply but you sure do have a way of twisting words and pointing fingers back at your customers, as you do in every negative review you have received. All I was expecting was you to own up to the false advertisement and offer some sort of reasonable discount since you didn't follow through on the agreement. Side note, our driver Fabio was great, if you do choose to rent with this company. read more

This is a great company with amazing service! I have used this company twice and both times they went above and beyond. Their professional drivers Sabastian and Nadim were amazing and took care of all the details! There vehicles were clean and stocked. I highly recommend VIP Limousing! read more

We were scheduled a party bus for a wedding. The bus arrived 2 hours earlier than expected. Once on the bus we discovered that the A/C was not working and the inside of the bus smelled of exhaust fumes. The driver was on the phone during loading of the bus then proceeded to argue with the bride about time and how we were out of time for the bus (because he showed up 2 hours early). The bus was to be stocked with beer and Champaign. There were a total of 10 beers and 1 bottle of Champaign with a full bus of people. The driver took us to our destination for pictures but as soon as we exited the bus he left. He left the entire wedding party at a park 20 minutes away from the reception venue that he was supposed to take everyone back to. When calling VIP after the event to file a complaint; we were ignored and hung up on. I would not recommend this business to anyone looking for a fun or reliable company on their big day. Please find someone else to book with. This company is not worth the problems. read more

Great business. 10/10 would recommend! Nothing but class act from these fine people. Very reliable, will definitely use them again!

I hired this company for an event. Their rates are reasonable and their driver Daniel was excellent, courteous, respectful and he was on time I would definitely would recommend them to my friends and family. read more

Great service and very accommodating drivers! We took a trip with my sorority sisters for a function and we had the best time!!

Great service whats more important everything was on time. Tom was a great and funny driver. Highly recommend.

I booked a limousine to celebrate the passing of a torch...from someone who lacked any merit whatsoever (but checked off a few boxes) to someone actually qualified. Carlos showed up early and was a true gentleman and scholar. We had a long night ahead of us so I offered to let him use our restroom. He politely declined but i could tell he really appreciated the gesture. I was unable to reach him later that night (my phone died from taking so many pictures of happy Chicagoans celebrating the death of an era...of death). Carlos was able to reach my friend, Lori Heavyhand, because he had the foresight and wherewithal to get her number before we began the festivities. Thanks again! read more

We rented the 34 passenger party bus for 18 of us for the sole purpose of plenty of room ,the bus was clean and updated and had all the bells and whistles (USB ports ,Blue tooth for our own music etc) The driver was great took his time got us to the Winter Classic from Chicago and back safely.Price was very fair and highly recommend them. read more

They are the best in Chicago very Professional on time plus they put Lori in her place plus upgraded us for no extra fee

Great company to work with. would use them again in the future for sure! our driver Tomasz S. was very polite and arrived on time, thats worth 5 stars alone. we were informed that due to the new Chicago ordinance we would have guard on board with us, that seemed kinda weird at first but David was the best and made everyone feel comfortable and safe. overall we were very satisfied and we highly recommend this company. read more

Our Limousine broke down in the middle of the highway will never use their services again

Don't work with this company. They're a bunch of crooks. We used them for our wedding and they showed up with a broken limo. No AC and busted stereo. They refused to accept credit card and forced us to get cash from our guests to leave. Worst limo experience of my life. read more

I'd rather be the passenger in a hearse than ride with these guys again- and I almost had to because their AC was broken in the middle of August. It was hot and humid in a limo smaller than we ordered. Nasty. So small, in fact, we had to find other rides for people. On top of that, the speakers were stuck on max bass and max volume- which is usually pretty cool but pulling up to a church in the morning like Charlie Sheen wasn't the groom's thing. Then the driver wouldn't take a credit card, despite prior arrangements, and had the groom ask guests for cash out the reception.... read more

I cannot recommend VIP enough! We used their services for a Bachelorette Party this past weekend. The party bus arrived early and provided us with an outstanding service throughout the event. The driver was very polite and accommodating. If you're looking for a fantastic limo service, look no further! Thanks VIP :). read more

VIP Limousine did a great job with a 10 person limo for my birthday. The limo arrived a few minutes early for the reservation - I think this is great practice. The limos are fully equipped and a little nicer than most of your standard limos. We wanted to extend our time by a half an hour and our driver agreed to do so for us, as he did not have any commitments after our charter. Everyone in the group was happy with VIP Limo. read more

My first experience actually being in charge of an event where I wanted us to arrive in style for an event. I was scouring on the net for a 20 passenger hummer that could accomidate us. I saw that VIP had Hummers, but no reviews. So I admit, that I was a wee bit concerned. I also was worried proms would hinder us, but alas! VIP came through! We initially wanted to have the limo arrive at 6pm. A couple days before, VIP wanted to change the time to 5:45. I was already telling people to arrive at 5:30 so, I didn't think it would be a problem. Of course there was. Our driver, James, swagged down our block at 5:30 gleaming in the cloudy sky like gold teeth on a rapper. To our dismay, we had to wait for a couple of couples and couldn't leave until 5:57. We were on time for our initial contract time, but not for the new one. I felt bad, and apologized but James was cool. We arrived at our location with the populace in awe! They started taking pics of us! ok, they were taking pics of the limo, but I'm sure some of us got in them. They probably thought we were with Kanye or Jamie Foxx, cuz we were just that tight. :) James had 2 other stops to make before he was to pick us up at 10:30, so I was concerned that we threw off the schedule, how-sin-ever, at 10:26, James came cruising down the Ave. We made good our extro and all 18 of us arrived at our destination safely and soundly. I've already referred VIP today to a coworker, and would recommend again. Thanks VIP read more

I booked this for a bachelorette party. Professional, prompt, and flexible. I highly recommend.

I am shocked to see that the owner denies doing business with us. After reading other reviews, I now see that the owner never takes responsibility for her mistakes. She blames the customers on all her negative reviews. This just shows you how bad of a company this is. Stay away. You have been warned. read more

Phenomenal service. We had a party of 10, 5 adults and 5 young children. It was a freezing Friday evening, we were headed to the UC for the Hawks game. I made the reservation through Anna, who was just lovely. Pleasant, upbeat, informative, a true professional. Not to mention patient, she definitely set the tone. Wojtek was our driver, he showed up 15 minutes early, but we definitely did not feel rushed. It has been a very long time since I have had a driver of his caliber. He was very kind, especially to the children. He was incredibly efficient, he avoided Friday night traffic. His driving skills were impeccable, very safe and smooth. He was knowledgable about the area, and had a great meet up point. Refreshments were cold, the limo was immaculate. We are thrilled with our experience, we will definitely be using VIP for all of our future events. They went above and beyond. I highly recommend them to anyone. read more

We had an outstanding driver, Alex. He was very polite and patient even when our plans changed. Always on time!

We booked with VIP Limousine several months in advance in preparation for our wedding. We had one point of contact (Anna) the entire time, who is helpful, knowledgeable, and experienced. Their paperwork is easy to follow, their pricing is fair and competitive, and the actual service is on-time with the limo being squeaky clean, inside and out. Our driver, Sabino, was very friendly and accommodating. We made several stops, and he got us to each destination on-time and with a smile on his face. Overall, we are very happy with this company and would recommend it to anyone in the Chicagoland area who is seeking a hassle-free, professional, and courteous limousine experience. read more

I have rented from many limo companies and this is the first one I have had any complaints about the customer service. They made a mistake on my party bus reservation date for the SC Notre Dame game that I failed to catch in time and they charged me $2100 for not being able to use it on that date. Other companies don't do that. read more

How dare VIP charge my credit card after stating the 30 minute overage was complimentary. I gave a bad review because of the actual services of VIP. The A/C not working and driver texting and driving. I received an email today stating because of my heartless one star review they're NOW going to go ahead and charge my card... 2 weeks AFTER we had finished and closed out our account and business with them. Why would someone do business with a company that puts their personal agenda and anger in the way of their business professionalism? Don't call me a liar about what happened the day of my limo service. I have witnesses, and I'd be more than happy to ask them to back me up on this matter. read more

Awesome, awesome service! Anna was great through the whole process and easy to work with for my wedding day. I even had to change the limo and get a larger size after I signed the initial contract and she had no problem. The limo was very clean and stocked with everything mentioned in the wedding contract. The driver was professional and provided red carpet service pouring the champagne and greeting the bride and groom upon arrival from the church. He was extremely punctual and showed up 15 minutes ahead of schedule and knew how to take the correct routes from the church to the reception. I would definitely use again. read more

This is the second year in a row that we have used VIP Limousine's services for prom limos. Last year we had a 20 passenger Hummer and this year a 10 passenger limo. I cannot rave enough about VIP Limo's wonderful services. First, Anna, is the most amazing woman I have ever had the pleasure to deal with. My group of kids were constantly changing their minds and Anna was so amazing each time I had to call her -once at 10:30 p.m. - she answered!!!! I even had the wrong date and she was perfectly fine changing it. The kids both last year and this year had an amazing time! This year, our driver was amazing, even taking the kids after prom to Gene and Judes, which the kids didn't even ask to be taken to! He also drove them an additional hour to Salem, WI and got them all there safely and happy! Kudos to VIP Limousine for such wonderful service and if you have the pleasure of dealing with Anna, you are one lucky person! Thank you so much for giving our seniors such an amazing experience! Leslie A. Cook read more

We used this company for our wedding and were really happy! The office contact was friendly, the limo was well-kept and clean, and the driver was prompt and professional. One other specific thing I REALLY liked was when their website said the car could hold 24 passengers- they meant it! I was scared it'd actually be like "24 really really squished passengers," but everyone fit quite comfortably. Very spacious. Highly recommend! read more