I am writing to share my experience to hopefully prevent this from happening to others. While I will detail my experience below, I would like to highlight first that if you are looking for a company to service a sewer line concern, I would look elsewhere as this does not seem to be their area of expertise.
A few weeks ago we requested Parson Plumbing and Drains to provide us with a quote to clear what we thought was a clog in our main sewer line. The line was hydrojetted by one of their plumbers and then a drain camera was put down our main sewer line. The camera then got stuck in the main sewer line due to a separation in our pipes and would need to be repaired. While I understand that challenges arise with this type of work, and we were understanding at first, the behavior of Parson Plumbing and Drains since their camera got stuck is what has led to this poor experience.
After several hours trying to get their camera unstuck, they were unsuccessful and left our home for the night. Because the camera was in our main sewer line, we were unable to close it and could not use any water in our home. They did not offer to come in the evening or work around our work schedules, so they did not come back to our house until 4 days later to try to get their camera unstuck.
After their second attempt, they once again could not retrieve their camera and left again, with their solution to be to dig up our yard to access the sewer line and retrieve their camera. We had an alternative plumbing company come out to provide us for a repair quote on our sewer line. After just a few minutes, this plumber was able to successfully get their camera unstuck for them. This plumber (and 2 additional plumbers) have been able to traverse our sewer line with their own cameras without concern.
We have since learned (through working with other plumbing companies on our sewer line repair) that the sewer line was not adequately hydrojetted, which is the service that we hired Parson Plumbing and Drains for. When we discussed this with Parson Plumbing and Drains, they told us that not even a partial reimbursement would be an option.
Throughout all of this, there has been no apology for the inconvenience and they threatened to sue us if we opted to work with our credit card company to investigate the charge for service. Overall, if you are looking for a company to service a sewer line concern, I would look elsewhere as this does not seem to be their area of expertise. read more