This place is great. Tons of frames to choose from, and everyone I've dealt with is friendly and helpful.

Unbelievable customer service. Richard was amazing and went above and beyond to help me.

Talk about great service! Everyone in the store is very helpful, patient beyond compare. I 'll never go anywhere else for my eyewear. This store is over and above what you might expect in customer service...they help you find the RIGHT pair of glasses, with no hard sell. Don't hesitate to tell them I sent you. (I rave about this store to all my friends.) And I promise, you'll not be disappointed. Diann S. read more

Bought glasses for my 10 year old (his first pair) and the service was awesome. I also threw a pair of Oakley sunglasses for myself. When the sunglasses arrived a few days later the shipper had gotten the order wrong. Through the whole thing Parrelli staff was friendly, professional and great with my boy. Got the sunglasses a few days later and have been happy with our purchases, the prices and the service. Love these folks, even though we've moved away from the neighborhood we still patronize them. read more

I appreciated their honesty! After trying progressive lenses and hating them 10 years ago (all that moving your head, following your nose, and looking into certain places to see certain things), I thought I'd ask how technology has improved, and give it another try. The mature gentleman who helped me explained, that while the field of vision has become wider, my concerns were still valid- especially considering my weak Rx and that certain parts of my field of vision could look worse. The candor saved me from a disappointing purchase, and it's so hard to find a business that will turn down money today, even if it's mostly from the insurance company. read more

This is a wonderful place, the service is incredible. They work with you to get you what you need, the do their best to deliver value, and when my glasses were smashed in an accident they bent over backwards to get replacements I could use. Highly recommended! read more

Compared to other optical stores, Parrelli will pleasantly surprise you. Just went there because eyeglasses I purchased elsewhere where badly scratched so needed new lenses. I had received an estimate from Harvard Vanguard optical in West Roxbury where I had originally purchased frames of over $200. But Parrelli was a lot less and I am happy to say the service was superior. I would highly recommend you visit for your next eyeglass purchase! read more

The best experience you can have at an optical shop. Everyone is so helpful. quick service and great price. I could not be happier with my new glasses!!!! read more

We have been receiving our eye care here for at least the past 15 years and we love the service we have gotten here! Richard & his staff are awesome! read more

The most notable aspect of Parrelli's Optical is the believable customer service. The very first time I went into the store (close to 10 years ago, now), my father and I had misread their hours and were coming in as they closed. They kindly reminded us of their usual hours, but welcomed us into their shop. They are always quickly and genuinely greet each customer, as they enter. At times, I have run into issues where I had no glasses and my contacts ripped and Parrelli's has saved the day without any excessive costs. They've helped me utilization my insurance as well as their sales in the best possible manner for me. They've also waited patiently while I worked through issues with my insurance and always held my card on file. There's always someone there that helps me pick out a pair of frames. In my experience, the woman that has helped me has always had great advice, brought tons of options that I loved, given me her honest opinion, and never rushed me nor ran out of patients for me. They also have amazing selections, reasonable prices, and work quickly. I could rave on and on with examples as to why this optical shop is fantastic, but I will end with this bit: I have come to this shop for almost a decade, beginning when I was in middle school, and never once been disappointed. I have since moved out of my parents' house and to Lowell, MA, and I still return to this shop when I need optical service. read more

my husband recently opened a bike shop a couple of blocks down from this place, thanks to previous reviews i decided i should stop in, after being about 4 years overdue for new glasses. i bought the recent groupon as added incentive. the shop is great, luckily i took my dear buddy katie as my second pair of eyes as the selection was pretty overwhelming. there were racks and racks and case after case of designer frames as as well as more moderately priced ones. the staff, larry in particular, was really helpful, too. larry offered his opinion and finally, i found a pair of frames i loved and booked an eye exam for the following day. the optometrist was really nice and in the end, it turned out my insurance would cover the entire exam. i can't wait to get my new glasses and see again! go here if you want excellent service, fair prices and great, friendly, down to earth attitudes. read more

The service at Parrelli Optical is phenomenal. I've been going to this neighborhood shop for more than 15 years and they are always friendly. They have a good assortment of glasses in different price ranges and styles. Most importantly, they have always taken care of me whenever I've had any problems with any glasses. read more

I absolutely love this place they are fast and when I come in with a problem the help in every way possible. My parents love coming here and feel comfortable with the service, I absolutely recommend them to everyone. read more

I love this place!!! Everyone is super nice and personable. I've had a lot of bad experiences going to other places (especially the big corporate ones). So it is refreshing to deal with such pleasant people. I would recommend them to anyone looking for an eye doctor. read more

Great service, nice selection. I have gone here for years, and find the staff friendly and helpful. My son needed a repair on his eyeglasses and the staff fixed it for him on the spot, no charge. Moreover, the doctor affiliated with this branch does quick, excellent eye exams. Highly recommended. read more

The eye doctor and other employees at Parrelli Optical are extremely professional, helpful, and friendly. They have fantastic pricing on glasses and contacts as well. They will beat many competitors prices on contacts (and they keep up on those prices as well). Plus, they got my new glasses and contacts to me the very next day! Amazing! read more

A real neighborhood optical store. Richard is so knowledgeable, along with his wonderful staff. They are polite, helpful, affordable, and very expedient with their service. They're the real deal. If you care about your eyes and seeing well, I highly recommend Parrelli Optical. Your reviews on Yelp convinced me to give them a try. Now, I'm passing that advice on to you. read more

Family run business....you can tell they care about their job. Friendly, customer first attitude

The staff was not only extremely patient while I tried on upwards of 30 different frames trying to decide; they gave me a great deal when I couldn't decide between two so I ended up getting both. The frames were ready the next morning (super quick) and the entire process was seamless. Will absolutely be back in the future. read more

Have been going here since I moved to the area 8 years ago. I am so happy I found them! Great customer service, professional eye exams and great help with picking out great frames! read more

I am the laziest Internetter that ever Internetted. Seriously if a page takes more than 10 seconds to load I just close it rather than wait. But I created a Yelp account specifically to review this place (as well as a doctor). This place is truly AMAZING. I've had only mediocre experiences with getting glasses before. Never again. I went to the West Roxbury practice, and I now live an hour away but will drive there because they're so amazing. Richard was insanely patient with me as I was incredibly indecisive about getting a pair of glasses a couple of years ago (I wrote this review then in email drafts, because I'm an adult, and forgot to actually post it). I told him the look I was going for and he gave me a few options that all matched perfectly. I trusted his advice -- he was clearly invested in my best interests and in what genuinely looked good, rather than just trying to sell a product. He had to order the frames and they were there in just 2 days! He was honest with me about the different tiers of lens materials and explained the differences very clearly, and I decided on a middle tier (polycarbonate I think with scratch protection and anti-glare -- thinner and lighter but not absurdly expensive). When I purchased the frames (an expensive brand) and lenses, rather than billing my insurance Richard just gave me the discount the insurance would have given me without the hassle! When I idiotically lost my beautiful brand new glasses a couple months later, he replaced them for me AT THE SAME DISCOUNT! Truly unheard of. Losing them was completely my fault -- he shouldn't have had to take the loss for that. Insurance wouldn't even have given me a discount on a second pair so soon after I'd bought the first. Also, the glasses were too big and kept slipping down my nose at first; I waited a few months to go back and have them adjusted (because I didn't live that close anymore) and regret that I did! I walked in, he messed with them for 10 minutes, and I left with absolutely perfect-fitting glasses. But they're plastic frames, so they get looser over time and need periodic tightening -- and I made the mistake of going to a different place closer to me, and they did it too tight on one side (?!) so they hurt. I trust this place completely with everything optical. The whole staff team is great, but I'm a huge fan of Richard in particular and have told every glasses/contacts-wearer I know about him/Parrelli. read more

Never go anywhere else to buy your glasses! I have nothing but great things to say about this business. I got my glasses here several years ago and had a wonderful experience. My picky friend has been looking for months at all the "big" name places for her new glasses with no success, so since I also needed new glasses and was coming here, I suggested that she come with me. We both ended up leaving with 2 new pairs of glasses each : regular glasses and Rx sunglasses. Richard & Larry helped us, and believe me, we are not very, very indecisive - they seriously spent well over 2 hours helping us and were incredible patient, kind , fun and very, very informative. They really know a lot about glasses and are happy to share their knowledge and make suggestions as to what frames will look good on you, and work best for your prescription. And believe me, you will not find a bigger selection of frames to choose from - they literally have thousand of frames - seriously, everywhere you look there are frames! and they don't put any pressure on you to buy or to spend more money than you can afford. Their prices are very, very good, we got 2 pairs for what we would have paid for one pair at Lens Crafters. My friend, who lives a fair distance from here said she'll never go elsewhere for eyeglasses and will tell her family and friends to also come here. I want to get the word out so everyone can have a great glasses buying experience and get great glasses at a fair price like we did! read more