Like others have noted, this place went downhill ? 6 years ago when the management changed. I still…read moreappreciate the exams I receive from Dr Ding, but it is now a terrible place to buy glasses. They sent the progressive lenses out, and did not complete the order that I had purchased: [no border frame color]. In addition, they assured me that the Silhouette lenses would be identical to the ones I purchased elsewhere, but the new lenses did not have the same coatings. Finally, when I picked the new glasses up, the woman who did the adjustment bent the frames unevenly. She obviously did not know what she was doing. I needed to go to a different optometry shop to get them fixed. I will never buy glasses from this shop again.

I was visiting friends down the street when a screw came out of my glasses and vanished. They…read morerecommended Parrelli and I can't be happier with the prompt and helpful repair I received from them. Great customer service!

Excellent doctor. Great personality and easy to talk to. I have been to several eye doctors over…read morethe years who have given me bad prescriptions making me not wear my glasses. Dr. Reszelbach found my correct prescription and I can see again!

I just walked out of this appointment and feel so much better! I called around looking for a…read moresame-day appointment because I woke up with these horribly irritating bubbles on the inside of my lids. I'm not one to panic, but these are my eyes! And I only get two, so I really wanted to see someone ASAP. She got me in this afternoon and was both thorough and wonderfully easy going. She took my mild hysteria and put the kibosh on it with some clear explanations, common sense and a simple starting point - hot compresses, they were only clogged oil pores. Not wanting me to waste the time away from work, she did a full eye exam as well, helped me understand why I was grumpy with my new glasses (an astigmatism that had never been accounted for) and went over how my particular astigmatism could be difficult to work with (it's on the oblique). Basically, she was easy to deal with and I left satisfied and in a much better mood. The little optical shop she's located in, Pirelli's, seemed pretty cool too!

I have been to the practice twice and have another follow up appointment for an eye condition. Both…read morethe assistant and the doc are incredibly empathetic and patient. I have received compassionate care and have been listened to and have never been rushed with all my concerns being heard. I would highly recommend this practice and appreciate everything offered.

I just moved here from NJ where I was very happy with our eye care doctor. I thought he was the…read morebest. But Dr. Schaeffer at Cannon was even better. She was so thorough and friendly and took her time explaining options and setting up recommendations and meetings with specialists for a particular issue I was having, as well as making a routine exam interesting and informative and actually fun. And also everyone else on staff was so friendly: when I came in again with my son, it already felt like home.

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Very disappointing experience. I provided three different insurance plans and not a single one was…read moreaccepted, which was already frustrating. The first eye exam itself was a terrible experience. I didn't feel like I was being treated by a doctor at all. The communication was rude, and I felt uncomfortable the whole time. Six months later, I came back to ask about getting a second exam for contact lenses, and I was made to feel degraded, like I was bothering them just by asking. The lack of professionalism and basic manners made the whole experience really upsetting. I left feeling bad instead of cared for.

I appreciate their staff as they always are so helpful and friendly. Truth is we want in for an…read moreopinion and then went to MEEI (Mass Ear & Eye Institute) and the experience and treatment between the two were polar opposites! Our experience at MEEI was horrible from rude staff, unreliability where they didn't return our calls, and more. This place was just above and beyond in comparison!! And felt as if we were at a "5 star hotel" for a private office compared to MEEI's 2.5 star hotel rating... Parking is tight at one of their office location (West Roxbury), but the medical center in Norwood and other place had parking which was helpful! And was free. After deciding to go with this specialist due to their experiences, knowledge, and care (unlike MEEI's), they were responsive to our questions and calls. We appreciated that a great deal. We absolutely adore Mary, one of their office staff in addition to the attending nurses (all were great) and the doctors too!

During my first... and last... meeting with Dr. Daniel Schwartz, I found him to be unprofessional,…read moreborderline rude, and lacking the people skills necessary for someone in the health-care profession. While attempting to describe my concerns regarding my vision problems, I was interrupted with harsh lectures from Dr. Schwartz concerning the limitations my condition requires. He was quick to stress the negative impact of my situation, but not as anxious to offer encouragement, support, or treatment options. Receiving bad news during an exam is difficult... and certainly not the fault of the doctor. But knowledge and experience alone do not make for a successful practice. A responsible "bedside manner" is also necessary to allow for a healthy doctor/patient relationship. Dr. Schwartz obviously disagrees.

They saw me right on schedule and were quick with results. The doctor ended up sharing results with…read morea doctor at Beth Israel who wanted to see me. They're friendly, the place is clean and they were quick with results. Highly recommend this place for eye exams. Although if it's something more serious, which was my case, I would recommend going to Mass Eye and Ear or Beth Israel (in my case) where I saw Dr. Jorge Arroyo.

I had a bad experience here last year. First, I agree that Dr. Idrizovic gave me a sales pictch. I…read moreorginally saw another Dr, who was fine, but I was told I had to return to see Dr. I because she was a dry eye specialist. Not only was I kept waiting over an hour for this appointment, but my insurance didn't cover it so I had to pay for it. Dr. I recommended that I have a series of laser treatments at $250 each. AND she told me a horror story about how I could go blind if I didn't do it. Then, when my glasses came in the alignment or something was way off. I had it checked and redone redone twice. The lenses alone cost $650 because they were progressives with prism. (They were never right but I gave up.) When I told them I couldn't see well enough to drive wearing the glasses, they didn't believe me and said I just had to get used to progressives even though I explained that I had had progressives before. So, I had to return three times and wait a long time even though I had appointments. At the time, I wrote a negative review. The owner contacted me and asked me to take it down and he'd give me a free pair of prescription sunglasses lens. (I provided the frames.) I'm submitting this again because it's a year later and I went to another eye doctor. Now, after a good experience at Boston Vision, I know I was right to complain. Sure, prescriptions change, but I found out the contacts didn't even correct my astigmatism, which is the main reason I wear them, and the glasses were way off. Not only that, but no one tried to sell me any lasers or drops or eye masks. When it came to tests, they carefully explained my choices because some were included under my insurance and others weren't.

I can deal with the 3 hour long appointment so that a noob can learn, but once you buy your glasses…read morethere is little to no support to adjust them. I give up. I can't see out of my glasses if they are not sitting right on my face and need them adjusted at least 3-4 times a year. Stopping in is not an option. Making an appointment. Good luck.

Front desk isn't to friendly .Good luck trying to get an appointment for the optical department…read moredon't wanna be too much of a downer. Don't want to forget the eye Doctor and the assistant, her name was Grace was very nice

It's billing is terrible. I ended up paying something I was not supposed to pay. Not going backread more

The Optical Dept at Westwood Eye is phenomenal! I brought my 88 yr old mother for new glasses. My…read moremother has macular degeneration so it very tricky to get an accurate Rx along with it being a very emotional experience for her. The optician, Glynis, was exceptional - went above & beyond to make sure the Rx was correct for my mothers changing vision while also making my mother feel good & have a pleasant experience. No small feat! Glynis's kindness & patience was limitless! I would highly recommend Westwood Eye to anyone! Thank you Glynis for a truly wonderful experience!

Great optometrist there. Convenient location. Not all of the staff is particularly friendly, but…read morethey act competitive with other stores, including being reluctant to give you prescriptions, which is incompatible with Massachusetts law. I've never had this problem elsewhere, including getting pupillary distance or measurements that would allow me to get glasses elsewhere if I want. It's petty. Also much more expensive than some other places that make equally good lenses with good frame choices, and they don;t take insurance which is of course their prerogative. I hope to follow the optometrist elsewhere when they leave.

Awesome customer service and excellent products! A very wide variety of frames as wellread more

I left Neeham Eye Associates feeling a bit frustrated. I use them as my primary optometrist and…read morecame in to see if they could adjust my new glasses from Warby Parker. The attitude I got left me feeling like I wasn't welcome. They let me know that they don't adjust Warby Parker without charging me a fee and couldn't confirm they wouldn't break them. They should note that many people cannot afford the cost of many eyeglasses (they charge hundreds of dollars that aren't always reimbursed) and Warby Parker offers low cost glasses. Adjusting them would take them just a few minutes and help customers feel supported. Instead, I left feeling embarrassed.

I am visiting from Richmond VA. I have a 9 year old with glasses that are difficult to replace…read more.. Which of course means I travel with his older pair (never quite right once new frames and tweaked prescription are gotten used to)... And the frame breaks. Not a full break but enough that a remedy is required as we are traveling 10 more days. That's the back story... The fix is coming from my new relationship with Needham eye associates and in particular Ilana! She helped trouble shoot, ordered frames and even helped to work within a tight time frame! She is the most pleasant person and I certainly hope that she is recognized for her willingness to go above and beyond! I am visiting local family and am thrilled to have made this association! I am grateful beyond words!