I've been a patient at Parrelli Optical since I was 3 years old! I've worked with the entire Parrelli Family: John, Karen, Jonathan & Christina. The Parrelli Family is incredibly professional, patient & caring. They have always made me feel welcome and they are truly dedicated to their customers. With excellent service, incredible selections, and sage advice they are my go to source for all eye concerns. When my family moved to NY we remained loyal to Parrelli optical and we plan visits around our appointments - that's how highly we regard Parrelli Optical! I'm looking forward to seeing Jonathan in the new Assembly location in August. read more

Front desk Nicole Belgrini was very evasive when answering questions. Getting a straight answer is like pulling tooth. Once her problem was pointed out, she became rude and unprofessional. Later she canceled my appointment with the doctor without even the doctor's knowledge, and without notifying me. , When I arrived, she said I could not see the doctor because the appointment was canceled even though the doctor was in office! Totally unprofessional. When a front desk person use her little power to deliberately make things difficult for customers and being completely unprofessional, it is a red flag for the office management. read more

It closed early at 4 yesterday when most people work til 5. It was supposed to open today at 10. I waited an hour in the snow. No one showed up. read more

Experience at Parrelli was a total bust. Despite making an appointment online, I was told that the appointment was never confirmed and I could not see the doctor when I came to the office. When I then I requested to replace my glasses that I ontained at the same office, I was told that the Internet was down and it could not be done. They are remarkable for their ineptitude. read more

Buckle up. Went to assembly after the Cambridge location closed. I had frames I really loved - high end from the Cambridge location. Per usual I asked to tune up the old frame to have as back up for my new glasses. A minute goes by and the attendant Aprile comes back with the frame broken right above where the lens goes on the front of the glasses. She asks me to go buy crazy glue to fix the frame she broke... I say it's not a big deal as I feel bad for her she seems about to cry I also think what kind of business asks a customer to buy crazy glue to fix something THEY just BROKE. Either way I pick a frame as now I NEED one. When Im about to check out a customer walks in and April decides to see them first. I don't make much of it as she's alone. Once she's done I'm thinking I'll be on my way - but no another customer walks in and she sees them before closing my sale. At this point I've been waiting for about an hour. Just as I'm about to pay ANOTHER person goes in and asks for directions Aprile promptly leaves the register and goes outside to help the non customer. At this point I'm starting to think she's messing with me. But finally she gets back and slowly very slowly coses my order. She proceeds to tell me the final price may change - for more... no clear explanation everything was very mysterious and after about 2 hours plus listening to some Twin Peaks music I wanted to leave. I even told her I had an engagement... did not help. The whole experience was painful. I have no back up glasses as my nice old frame is broken. It turns out my backup glasses from a few years had a scratch - so I had to wait for new ones with a scratched lens which was NOT fun Called to see if they could help and to let them know of the bad experience - the owner called me back around 8pm talked to me for about an hour - complained about his business and how "young people don't want to work" (dude just look at the awesome young folks doing a great job at warby Parker) - don't like their frames though - owner promised me the moon and the stars - I never heard back - he said he would offer me a discount on the original frame I had that got broken by his optician never heard back, he said I needed to come in so he could make sure I liked the new glasses which I honestly don't love. Crickets. Asked me not to leave a bad review which I honestly avoid doing usually but this is too much. Bad service all around. So my advice.. stay away. Not worth your time and suffering read more

Please trust me and do not support Parrelli optical. Have used them for years with a steady decline in competency and customer service. My last 2-3 years experience includes hearing from former staff that the owner is so unsupportive that the employees were buying toilet paper, ordering frames and literally given another color, told mine was on back order and would come in a couple weeks, only for them never to call and me never to get the actual frames I bought. I've had lens replacement that they didn't take the care to place new lenses symmetric in the frames (sticks out in front on one side, in back on other despite similar prescriptions) and when I expressed I didn't approve of the quality they said they'd have owner call me and still waiting. They also tried to charge me the wrong percentage off from my eye insurance so instead of a certain percent off the actual cost, they attempted to take the percent off the smaller remainder so I'd end up paying out of pocket more than I should. I am a health care provider and not a nagging annoying customer and this is not a place with integrity read more

The staff are very nice and pleasant people. The product is ridiculously overpriced. Management has rules, that are not focused on customer satisfaction. Nothing happened on time, first set of glasses didn't work properly, they wouldn't prioritize my second set. Took me over two months to get glasses. read more

aprile is possibly the best customer service person i've ever encountered. she went above and beyond any expectation i could've fathomed. i don't even live in boston (california, long story) but from here on out i think i'm just gonna go through parrelli optical on assembly row for my eyeglasses needs. thank you so much! read more

I'm so incredibly frustrated by this place. I work nearby, so I was so excited to find an optometrist close to work, but after my eye exam/contact fitting, first, I paid on the spot and weeks later, they billed me again and trying to contact them to get the billing sorted was a PAIN. Also, more frustratingly, after my appointment, they denied my request for my prescription, citing HIPAA violation (?!) (not giving the prescription is illegal: https://www.consumer.ftc.gov/articles/0116-prescription-glasses-and-contact-lenses) and after my trial, I wanted to order my contacts, so I called them (multiple times), and they kept telling me that the optometrist isn't in so I can't get my prescription, and I still haven't been able to get my contacts... It's been the most frustrating experience ever. SERIOUSLY don't go here, waste of time. P.S. these reviews are not actually about this location. Maybe the Parrelli Optical chain is fine, but these reviews have been written before the reviewers actually visited this location. read more

Ah ... what can I say about this place? Every time I've had any contact with this company it has always been BAFFLING at how disorganized, unprofessional, and unknowledgeable the people working at this place are. I will say that Sonya Sheth conducted a very thorough exam, which I am very grateful for and therefor is the only reason why I'm giving this place 1 star. She's extremely knowledgeable, although has little bedside manner. For example, she told me I may have a CANCEROUS TUMOR in my eye during the eye scan, but 40 mins later, AFTER conducting my basic exam, she determined within seconds it was a growth that I was most likely born with that is not an issue at all. Safe to say I was internally freaking out for those 40 minutes... she probably should have held that in till she got a better look at it..?! When I first arrived for my appointment, the front desk guys were dealing with a scheduling conflict and Sonya came out and continued to have a very hostile and uncomfortably toned conversation with the front desk guys in front of everyone in the store/waiting room... just...so weird! When my appointment was over, the front desk guy did my close out documentation wrong and packaged it all up and as I was leaving was like oh wait I did it all wrong. I appreciate that he fixed it but it is everyone's first day on the job?????!!!! One thing after another! My sample contacts were to come in later that week and I was to receive a call to let me know they are ready for pick up. No call ever came so I called and asked. They found them and I asked what time they are open till. When I went to go pick them up (5 pm) they had the door locked. Luckily one of the front desk guys was still there and let me in. He said they closed at 4:45 (even though he was the one I spoke to on the phone and he told me 6 pm?) I then received a call two weeks later telling me my sample contacts came in... I told him I already picked them up and he said well we have more and that I could have them. Upon a closer look, he told me he only had the right eye contacts available, but would place an order for the left eye and would call me back when those came in. Obviously I never received that call. I didn't even call to inquire because stepping foot in that place infuriates me. Bottom line - this place is a COMPLETE clusterf**k. I will NOT be returning. I can't believe they are actually still in business and that higher management hasn't stepped in to clean things up. read more

I have been a customer of Parrelli Optical for many years and I am thrilled that they are opening a new location in Somerville! I enjoy the flexibility of knowing that wherever I may be (whether it's north shore or closer to Boston), I am in close range of someone who can majorly help with my contact lenses that have been troublesome to me for years. Jonathan and Christina Parrelli have both provided insight on numerous occasions regarding contact lens solutions and troubleshooting and I'm so thankful that I can now visit them on my way into the city as well! Plus- it's a fabulous looking spot and even nicer than their previous locations! read more

Parrelli Optical Assembly - Great looking store front! - Optometrists Near Me - Somerville, Massachusetts

Parrelli Optical is the best. I have counted on this family of doctors for years! My eyes never felt better than when I was in the care of the Parrelli family. At one point, I did do a little price shopping and the team matched my price! I love Parrelli optical, and now with a location in Somerville, what more could you ask for!!! read more

Parrelli Optical is the best! I worked with Matt, who taught me different strategies for finding frames to best compliment my face. Who knew the top of the frame should follow your brow line?? He encouraged me to pick a bold, beautiful pair that I've worn daily now for well over a year and I still get compliments almost daily. The store is GORGEOUS, and they're clearly passionate about what they do. They make you feel like part of the family, and go above and beyond to make you feel comfortable and confident with your new glasses. Highly recommended! read more

Parrelli Optical Assembly - My favorite new frames! Thanks, Matt! - Optometrists Near Me - Somerville, Massachusetts

I have been a client of Parrelli Optical for years. They have a longstanding reputation for providing customers with the best glasses, contacts and customer service around. I am so excited to visit their new Assembly Row location in Somerville, it looks incredible! read more

I was at Assembly Row to meet up with some friends for dinner. Since I showed up a bit early, I decided to check out Parrelli Optical as I'd recently had my eyes checked. I worked with Matt and what an experience I had! Matt found the most beautiful glasses for me. I picked them up the other day and I have already had so many people give me compliments! Thank you Matt for making me look so amazing in my new glasses! read more

Sharing what I see is an altogether unprofessional experience with not one word of apology from the opthalmologist (Dr. Sonia Sheth) or their army of staff. I got my power checked a couple of months ago. I got glasses made online on the basis of that power online. The glasses felt extremely uncomfortable. I called them for a recheck of their prescription. They gave me an appointment 10 days later saying the provider would be available only on that day. When I reach on the designated day the provider is extremely curt, spends barely a minute with me, does no recheck whatsoever. Checks her records and says the power for the right eye was entered a whole point higher than what she had in their records. Thats it, no word of apology. The people at the counter spend a great length of time that while the power was entered wrong , online companies err on the pupil distance and axis. The provider does not even talk to me (the customer), spends all the time belittling online companies with her coworkers while I am there. I remind them they entered the power wrong, they are like yes but the online company also did the axis and pupil distance wrong. No apology still. They do offer to replace the lenses at the cost I paid to the online company ($150) with the promise of getting the glasses ready a week from now, which I took up. Had no more energy to fight with a 4 month old breastfeeding infant howling at home. Still no apology. I am supposed to live with the wrong glasses for atleast another week while I coughed up another $150 of my money for shoddy service. Oh and in all of this the person at the counter made a casual remark of how bizarre it is that I still have a college email (poor PhD student here, but please mind your own business). I just left from there with absolutely no apology. The provider never came back to see me. Dont waste your money and energy and let your health be affected. Find another store with more professional staff all the way around. read more

I'm new to the area. I grew up in Pennsylvania and had seen the same optometrist for years. I have heard nothing but great things about Parrelli Optical from friends and colleagues. I'm very much looking forward to checking out their new location the next time I'm in the area and in need of an eye exam- plus, I heard there's a fantastic BBQ restaurant right across the street, which could not be more convenient! read more

I have had good experiences with other Parrelli Optical locations in the past, so I was excited to see they opened an Assembly location. I came in for a routine eye exam where I received a glasses prescription and a prescription for trial contacts. While the doctor I saw was outstanding, the front office was not. Below is a summary of my experience. -The office called a few days before my appointment to confirm my insurance. They struggled to find my insurance (which they eventually found), but were very rude as we worked through the challenge. -When I arrived, the office manager was late getting to work. I was the first appointment of the day, so this delayed my visit. -The office manager was upset when I pointed out that I did not want an optional $45 service that was not covered by my insurance. I'm not sure why he was so difficult about me opting out of this procedure, but it did not make for a pleasant encounter. -The office manager left the building during the appointment and FedEx showed up with a package. The doctor had to stop the exam to receive the delivery. -The office manager provided me the wrong receipt at checkout, and proceeded to chase me down the sidewalk to switch it out (momentarily drawing the attention of a police officer walking by). -The office did not run my insurance, which had been confirmed prior to the visit and the day of. When I got home and realized that I had been overcharged $65+, I confirmed the mistake and correct charges with my insurance company. Then, I sent Parrelli at Assembly a clear and detailed email explaining the error. After two business days, they did not respond. I followed up and still did not get a response. I called the office to cancel my trial prescriptions (as I decided to do my follow-up exam elsewhere) and ask for a reply to the billing error email and no one answered. Overall, I would not recommend this business. The doctors are great, but the front office is difficult and incompetent. I am assuming that I will never get back the money that they owe me. I hope that I can save others the frustration of working with this office! read more

I was happy to see Parrelli Optical in this new location. Very convenient when I'm out shopping with friends as they can help me choose my frames. I look for value and service. Matt helped me select sunglasses and was very patient. I highly recommend this shop if you also value good service and value. I'm happy!! read more

This place is amazing. They take incredible care of each and every customer. They are truly experts in their field. The care and precision they use in crafting their glasses and setting you up with the right prescription is something that you do not find often in this day and age. They have a wide variety of frames to choose from. They also have an expert in contact lenses on staff that does both hard and soft contacts. Matt who runs the store goes above and beyond to truly make sure you are satisfied. They also are taking their Covid protocols seriously making sure to provide a safe environment. I will be a life long customer. read more

I have been seeing the Parrelli Optical team for at least 25 years. I have grown to know, love, and trust their advice and their eye care recommendations. Jonathan Parrelli's expertise with contact lenses is unparalleled. I have never had someone work so hard to be sure I had the most comfortable fit possible with regard to contact lenses in my entire life. He has fit me to hard lenses, soft lenses, and progressive eyewear, with no sacrifice in detail whatsoever!! I highly recommend Parrelli Optical for your next eye exam & fitting!! read more

Matt is the best! He is very experienced in his work and strive to achieve perfection for his customers. I am very happy with my progressive glasses, it's perfect! read more

I had a truly wonderful experience here! Matt was great at helping me pick out the perfect frames to match my face, and was so patient with the dozen's I tried on. Then after the new frames and lenses came in, I noticed my lenses needed another little prescription adjustment. Not only was this done free of charge, but Matt was actually able to upgrade the type of lenses I had, again, free of charge. I absolutely love the look and feel of my new glasses! Everyone I worked with there just went above and beyond in terms of costumer support and satisfaction. I really cannot recommend this place enough! read more

I happened to walk into Parrelli Optical on their opening day in August 2019. Matt instantly rolled out the red carpet, despite barely having moved all of his inventory into the new location, Matt gave me his full attention and spent hours with me looking at over a dozen frames. I ended up purchasing two designer glasses frames and one pair of designer sunglasses. Months later I realized I really didn't care for the fit of one of the pairs of glasses. I thought it was a long-shot, but messaged Matt to see if he'd honor the return policy despite the time lapse. I was shocked that he remembered me (his first Assembly Row customer), remembered my frames AND my size. He not only made an exception for the return, he spent another hour+ helping me pick out the right frames for my second pair of glasses. It was a home run, and I LOVE every piece I purchased there. Matt and his team love what they do, are true professionals, and know what it means to deliver first-class customer service. I highly recommend this location to anyone searching for exquisite eyewear and outstanding, personalized customer service. read more

I work at Assembly Row in Somerville. I needed new glasses as I had lost mine. I went to my optometrist in Boston and she did a full eye exam and changed my prescription. I went to one of the chain optical companies, selected expensive frames, and a week later, I picked up my new glasses but they didn't help improve my vision. Unfortunately, after numerous trips back and forth without success, I decided to check out Parrelli Optical as it's around the corner from my office. From the moment I walked in Matt, store manager and optician, welcomed me in a way that felt genuine and sincere. Matt suggested that I meet with their optometrist for a second eye exam, which I did, and she made a few adjustments to my prescription. Matt truly made the difference as he helped me select frames that would work well with my progressive lenses. In reality, the lenses he fit me with and the frames he selected made the critical difference. I can't say enough about the personalized care I received from Matt. He is a talented professional who was 100% invested in making sure that the frames we selected together would maximize the performance of my lenses. He is simply Amazing! I highly recommend that you check out Parrelli Optical at Assembly Row and let Matt help you find the right frames for your lenses. He is incredibly patient and an expert in helping you make the right choices for your optical needs. read more