They don't waste customers money fixing scooters which can't be registered. They are honestread more

I purchased a bike there a couple of years ago and I couldnt be happier. Paul the owner is a great…read moreguy as are Wayne and Tom in parts. Bob in serivice is awesome too. He was super helpful after I purchased the bike and he knows his stuff. Its really helpful that these guys ride and or race bikes. I would highly reccomend Pilgrim!!

WARNING: This Dealership Sells Lemons & Blames You For It…read more I bought a car here a few months ago and put down a large sum of money. Within weeks, the car started having issues. I reached out to the owner immediately after, hoping for help. Instead, I got a rude, combative response and was blamed for the problems -- even though I had just bought the car. I recently took it to a certified BMW dealership, and they confirmed what I already knew: the car had serious issues that were never disclosed. I have the full inspection report AND video proof to back this up. This dealership: Takes your money Sells you damaged cars Blames you when things go wrong Refuses to help or take accountability They knew what they were doing -- and they chose to lie instead of do right. BOTTOM LINE: Don't trust this place. Don't waste your money. I've got the receipts, and I'm warning others before it happens to you.

We bought a car from here and hasn't even been 30 days and we already took it back to be checked…read moreout. The car sat in their lot for a year. Cars collect dust and rust after sitting. This is expected. However before we bought it we told them, the steering wheel shakes when you're breaking. They gave us the whole "take it home drive it, get the rust off. If it still shakes bring it back we'll take care of it" When we called them two weeks later to tell them "Hey we're still having this issue" They said "Well you need to drive it hundreds of miles and the problems will go away" ummmm GTFOTH!!! No one is driving a car that steering shakes when you're breaking hundreds miles. So this week we bring the car back, they claim "it's only money, I'll take care of it. I want you to be comfortable" Well wouldn't you know they called us back after they hand over the car to us talking bout "we need to pay them for the labor" Excuse me? They lied and told us "we took car of everything, new tires, new brakes etc" So why if you took care of everything we're still having this problem? We've had this car two weeks! We are under warranty for the car!!! There should absolutely be NO COST!!! None! ****UPDATE**** So these guys did attempt to make amends. The deductible was not charged and they did fix the issue with the car. It's been a few weeks and the car drives well. They even called to check up on us. Could have been a misunderstanding or miscommunication but still. I stand by my first claim. Don't buy nothing from here. Since we've gotten the car we've had to things just fall off, side mirror fell off while nobody was driving touching doing a thing to the car. Now the review mirror just fell off while I was driving it. You can clearly see they used glue to repair it. Just don't man ... save yourself the trouble.

Amazing guys who love what they do. Very knowledgeable about bikes especially Harleys and they…read moreexplain everything very well I love the communication. Great and trustworthy guys that worked fixing up my fat boy 2012

I am not surprised to see why people trust Paul so much. The man has had this shop since the 80s…read moreAnd he is so nice and honest about things. I'm one of those people who are afraid of getting ripped off/ scammed But Paul was too quick and helpful to even give me time to think of that ! Highly recommend !

Words cannot express the fabulous customer service I recently experienced at Boston Harley…read moreDavidson's in Revere. A few weeks ago I stopped by merely to ask a question about buying a used Harley from a co worker. An hour later I bought a 1700 cc beauty. I last drove a dirt bike 55 years ago and remember the thrill I had driving my Kawi 90 thru the woods in NY. My salesperson Jordan was amazing. He listened to my needs, wasn't pushy and never bashed their competitors. Not only was he extremely knowledgeable and affable he let me come to my own decision. Obviously Jordan doesn't operate in a vacuum and the folks above and below him were consummate professionals. Although spring is months away before I'll ride my bike I can close my eyes and escape the cold imaging driving very carefully along the coast of New England. Nod nod, wink wink....the last sentence was to appease my wife, daughters and grandkids!

Knowledgeable employees should be in the correct department. They clearly have a flier stating…read moreregular priced hoodies buy 1 get 1 for 50% off Oct 1-31 yet Cassie is a parts employee working apparel and has no knowledge to honor.

Listed as Troybuilt factory authorized service, communicate well…read more pick up was punctual. They were buried in work, but told the truth when it would be ready; kept posted during the repair, and know their machinery, dropped off ahead of appointment due to weather predicted. locally owned, highly recommended.

I e been going here for three years Harry and Adam and everyone else there are very friendly and…read morehelpful with getting parts and whatever else your looking for

I have purchased two brand new bikes in under a year from Cycles 128. The dealer was in my new…read morehometown, so I wanted to support them as well as capitalize on the convenience of their proximity to where I live. The first bike was a brand new 2017 Kawasaki Versys X, but it was at their sister dealership in Arlington (Cycles128 doesn't sell Kawasaki). My salesman at the time was Billy, and he was able to have the bike transferred from Arlington to Beverly for me, and I hadn't even put a deposit down on it. yet. This was based on a phone call I had made while on vacation in Costa Rica. Convenient! The whole process was easy, painless, and very relaxed. There was never any pressure or upselling, and it never felt predatory as vehicle sales so often are. Fast forward to just under a year later, and I decided to upgrade to a Suzuki VStrom 650. This time I had the great pleasure of dealing with Ellen Petrilli and Rick Brandano. Yet another chill, great experience. I told them right up front what I was looking for, and with that knowledge, they showed me other alternatives to consider but never discouraging me from my original goal. Their inventory is incredibly vast and a virtual candy store, and I was glad for the other options that were shown to me. I had my heart set on the VStrom, so we got down to business. Worth noting was a little hiccup on Suzuki's part, as their manufacturer website claimed that there were certain accessories included with the bike that tuned out not to be. Not a concern because Rick and C128 were on the case and miraculously got Suzuki to make good on their claim. They didn't have to do that, because most dealerships would predictably claim their hands were tied and just shrug it off. But not these guys. They totally prevailed and saved the day. That I will never forget. The numbers part of the operation was handled by Brad, with whom I had worked with on my prior purchase as well. Another great asset to the company. I now half-expect people to yell "Norm!" when I walk into the place now because I dealt with a lot of people and they're just a warm bunch. Just awesome.

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

Just bought a pony xl gas powered scooter it handles great and is so easy to ride…read moreAmazing staff very helpful and friendly.

I just purchased my second scooter/moped from this store in the past year. They are friendly people…read moreand they have a lot of gas scooters I love that they have a big selection too choose from & I also like that they service bikes. If you're looking to buy a scooter definitely go to this place you will not be disappointed

If for some crazy reason you are thinking of doing business with Mario Marriotti and Middlessex…read morePowersports you best do your research (including calling the Chemlsford Police Dept.) and prepare to be ripped off. My experience with Middlesex Power Sports / Old Outboard Marina or what ever else Mario is calling himself now, was exactly the same as other reviews you will find on the web if not worse. Mario had my boat for no less than...wait for it...4 1/2 years (not months, years). During which time I stopped in many many times to check on its status. I had to stop in as Mario does not take or return calls. In fact most of the time you can't even leave a message as his message are full. Twice when I visited I found he had been evicted from his place and the boat along with most everything else was gone. Tracking him down to his new location was both time consuming and as anxiety packed as you can imagine. At one point he did have it finished (although not tested) and was delivering it too me only to have the back engine cover fly off on rt 495. Mario did not lock the cover down and it was caught by the wind and flew off. This was a truly rookie mistake that could have easily killed someone. This is a much longer story than I have time to write here but after all the pain, anguish and time, Mario ended stiffing me for $200....sigh. DO NOT LEAVE YOUR BOAT HERE AND ABSOLUTELY DO NOT PAY ANYTHING UP FRONT!

I wanted to trust Mario, but sadly he can best be described as a scam…read more He wanted 1/2 up front, fortunately I only gave him 1/4, because 6 months later I still have no engine back on my boat. He is great at providing excuses and stories of crazy circumstances. He will tell you that all the bad reviews are just crazy "liberal" customers that had unrealistic expectations. I read the other reviews and figured I'd give him a shot. Bad call. Don't make the same mistake.