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    Parkway Chevrolet

    2.3 (276 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 months ago

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    Original "missed" appointment that I showed up torn

    They have a major flaw in their service department that has cost me two Saturdays now. The first appointment I made on March 14 for 1 PM I showed up to the service department and they were shut down thinking maybe I was supposed to go to the place next-door the scrub way I went over there and spoke to a rep who told me no I was supposed to go to the other place for the type of issue I'm having but they're closed. She then said she would give me a call back once the scrub was slowed down to get me scheduled for the next week. I never heard from her again. Fast forward to this weekend on Friday I make an appointment to go in there Saturday at 10 AM. I show up the door opens. I start to pull my truck in. I get stopped by a worker. I explained to the worker I have an appointment and tell him the issue and he says we don't deal with that on weekends I said then why was I allowed to make an appointment online again and explained what happened the first time? He said they have no mechanics on duty Saturday they deal with all issues over at the scrubway. I said why did it allow me to make an appointment again to come down here waste my time to not be able to get my truck looked at the only reason I am trying to go. There is because of all the warranties I have on it and being a new truck that should take care of whatever the issue is. It is very poor customer service to allow clients to make appointments online that aren't even available to actually happen. Monday through Friday is not reasonable for everybody who works and has kids and sports, etc.. not everyone can be without a car or skip work during the week I left my number in hopes of somebody higher up, calling me, but I'm not holding my breath about that

    My new pickup!!! Happy Birthday to me!!!

    Aiden and Ryan were just awesome! I got a great deal on my Texas Edition Pickup and couldn't be happier!!!!

    Exterior front end.
    Sausha G.

    Ok I waited almost one month to post to get a good feel of my new 2025 RST TAHOE. Drew was amazing as far as salesman goes. I started out at another dealership and due to the experience there, I left without giving them my business. I called Parkway and got a very easygoing DREW! He did not make me feel pressured nor did he give me some over the top cheesy salespitch. I went in based on him having the vehicle I was wanting and within two hours I made the drive, saw the vehicle, had numbers and was signed and completed with finance! The only hiccup I had was the vehicle had scratches on the rear upper corner area on the drivers side. And a rattle in the middle seat area. EASY FIX, went back in for their third party vendor to buff out the scratches and DREW tried troubleshooting the rattle before tying the vehicle up in maintenance. Lo and behold the rattle was just a wire underneath just hitting the metal frame. My experience over all was amazing with Drew, if you're looking for a straightforward, chillax guy who makes your experience like family, I recommend Drew all day. When it comes to the Tahoe, I love my vehicle and the handling is amazing as well. The new 2025 Models infotainment system is Huge! If you're debating getting a family size SUV and not sure I will tell you it handles well and the drive is smooth! Thanks Drew for such a positive experience you have a customer for life! Also if you read this review to its entirety and you go in ask for Drew and let them know I sent you!

    Rack without locks???
    Tim A.

    I ordered $1200 in parts for my new $85,000 Tahoe via Chevrolet Parts Direct at Parkway. The box for the $545 rack was damaged and when I opened it there were no keys for the rack. I called the dealership to request keys. I got the parts department only to be told there are no keys for that rack (see photo). I insisted there are locks that need keys. Was referred to a person that covers "Part Direct" orders, but he is not in. So at one of the metro areas largest dealers only has 1 person that can help?!? Shame the guy on the phone had no interest in being helpful. I went by the dealership today and the Parts Dept was very helpful.

    Kevin J.

    Rod or Ron white is the worst I don't recommend getting any work done by him he does half ass jobs and paid close to 600$ for Bedliner and you could still see the paint under it

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    Page 1 of 7

    Ask the Community - Parkway Chevrolet

    Review Highlights - Parkway Chevrolet

    Andrew, in finance, was also on point and got 'er done with all his fancy technology for reviewing and signing all the required docs

    Mentioned in 4 reviews

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    I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

    I recently purchased a vehicle from Fred Haas Nissan, and the experience was extremely…read moredisappointing. From the moment I arrived, I felt constant pressure from both the sales representative and the finance manager. I was at the dealership for nearly five hours, and the majority of that time felt uncomfortable and rushed rather than informative or customer-focused. During financing, I was sold a LoJack system that cost several thousand dollars. No one explained how to use it, set it up, or demonstrated any of its features. At this point, it is completely useless to me. If I cannot use a product I was pressured into purchasing, I believe reimbursement or proper support is the bare minimum. Since the purchase, I have reached out to three different team members seeking help or clarification and have received no response. The lack of follow-up and accountability is unacceptable and reflects very poor customer service. I genuinely do not understand how others leave such positive reviews, because my experience was the opposite. I would not recommend this dealership based on the pressure tactics and the complete lack of post-sale support.

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    Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

    Horrible service experience…read more I took my truck in for a routine oil change/inspection which took over an hour. After that, the service rep suggested I get my windshield wipers replaced, hydrogen carbon cleaning, and AC flush. I asked how long that additional service would take which she responded about 20 minutes. Since it was quick I decided to have them do it. One hour later, I check back with the service rep regarding the status of my truck which she checked with the shop and stated they are having an issue with flushing my truck. Well, as she was explaining why it was taking longer than what she originally told me, I see my truck being pulled in the shop stall, indicating that they were just getting started with the additional service. It then took about another 20 minutes for them to complete my service. If it was going to take that long for the additional service, I would have opted out of it and get it done at a later time. I was there for 3 hours for services that could have been completed in half the time. Also, why lie to me that they are working on it when clearly they haven't even started working on my vehicle. I spoke to the service managers afterwards and they were apologetic, but that was pretty much it. If this is how Fred Haas treats their customers who pay a premium for service, I'll definitely be taking my business elsewhere.

    Parkway Chevrolet - car_dealers - Updated May 2026

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