Sales department was great. Dealt with Matt and Richard. I was looking for a new Honda and calling…read morearound for estimates. Most places gave me the run around. I sent a message to Matt and within 10 minutes I had the out the door price I requested. Didn't feel forced or like I was being played one bit. Already had the car picked out and everything. Expected to be in and out since I had my own financing but they were able to beat it. All in all they got me the car at the price we spoke about. Financing. Now I can't say I've ever been to a price were financing was 100% truthful and wasn't trying to squeeze extra money out of you.I was talked into an extended warranty plan. I asked if this was the only time I could add a warranty plan and was told yes. Later found out that wasnt true. What rubbed me the wrong way is i.was never given any manual, booklet or any paperwork regarding the warranty. Couple days after purchasing the car, I reached out to the finance manager regarding information about the plan. I was sent a picture of the chart he showed me in the office. In the office, I was told I could cancel at anytime. Glad that was one truth. Cancelled it before my first payment. Do NOT sign up for the warranty through financing. It added $4600 to my financing! I was able to find a better plan for $1040 and you can get it as long as your car is under 6k miles. Wouldve given 5 stars if it wasn't for that issue. TLDR: Sales team was great, friendly and honest. Got me the car and color I wanted. Financing (like any other place), will.try to squeeze extra money out of you. Don't get the extended warranty from dealership unless you like paying 3x what it's worth. Possible to get it cheaper outside dealership.

Leon is so kind and really helpful in parts. So thankful for his professionalism. He helped me to…read moreget a battery for my key fob to keep me running. Busy and clean place.

My experience at this dealership was pretty good. My salesman, Andre Brown, took care of my sales…read moretransaction efficiently and professionally. The finance manager, Sean Holguin, took care of my financing within an hour and sent me on my way. Mr. Brown made sure my gas tank was filled and my vehicle was detailed.

This place is horrible. They lie to your Face, They damaged my tailgate while charging me 600.00 to…read morereplace a faulty bedliner with a Lifetime Warranty. They offered to try to match the paint... Dodge~to avoid. Tomball Dodge ~AVOID!!! They still owe me 1000.00 dollars. Pieces of $hit.

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

First time buying from Johnny was a great buying experience... this time I was pushed off to frank…read moreand Johnny for whatever reason. Frank told me twice we had a deal and I drove 1.5 hours each way twice after being lied to both times. We never had a deal. Stay away from this dealership. Frank lies more than he tells the truth. They also told me I was getting 12 k for my trade. I have proof of all this and if I were you I would take my business elsewhere. Fred hass nissian is a joke !! I have since talked to dayne at Fred Hass and the he knows that it was all a bunch of Lies but so far hasmt helped correct anything.

Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

I have been a customer here before and have never had an issue, which is part of why this recent…read moreexperience has been so disappointing. This is also a place that has some sentimental value to us, so I did not come into this situation looking for a problem or trying to be an unhappy customer. My concerns started with an alignment issue on my 2020 Toyota Camry. I had been experiencing the vehicle pulling to the right or left, and before the most recent alignment, I could feel the rear of the vehicle moving sideways when driving over approximately 65 mph. After reviewing the alignment reports from June 9 and August 22, I noticed significant inconsistencies, particularly with the rear toe measurements. The readings were outside the specified range on both visits and changed considerably between them. My concern is not simply that an alignment was needed, but why the measurements changed so much and whether the underlying issue was properly investigated. I also noticed that the paperwork listed all four tires at 35 PSI, when the actual tire pressures were different. This raised concerns for me about the accuracy of the information being documented. Unfortunately, I also felt that the service representative I dealt with was dismissive and talked down to me rather than listening to my concerns. I was even told over the phone that there was "no way" the alignment had been done during my previous visit when I purchased new tires, had an oil change, and was told an alignment was performed. I brought my concerns to management in person and followed up by email with everything I had found, but I never received a response. I understand mistakes can happen, but the combination of the inconsistent documentation, changing alignment measurements, driving symptoms, and lack of follow-up has caused me to lose confidence in the service I received. I have decided that I will no longer be returning to this dealership for service. That is especially disappointing because I have never had problems here before and this place has sentimental value to us. Unfortunately, that trust is no longer there.

These guys came across at first as "different" from other dealers, but in the end, after wasting…read moretwo hours of my time, proved to be no more honest than any other used car dealer in town. I was very explicit and upfront on what I needed and was assured my needs would be met, two hours later it was as if I had been speaking to a wall. They totally ignored my requests and acted as if I were an unwanted intruder. So, approach this place with caution. The owner was a snob who barely looked at me and I was the only customer on the property.

Wow, what an amazingly good change of pace from the usual dealerships I've had the misfortune of…read moredealing with in the past! Lee was an amazingly knowledgeable and helpful salesman who let my husband and I easily and without a hassle test drive multiple vehicles until we found the perfect one for our family. The owner Mike was very cordial to us, and the office area was one of the coolest you'll ever see (had a pool table in it!). I'm in love with our new BMW X1, and will most certainly buy from Crossway again and advise my friends/family to do the same. :-)

I had to find a replacement car for my mom after she totaled hers. I found a 2011 Camry here and…read morewas able to work with Jad to get a mobile inspector out to evaluate the car first - he was super nice about it. I also went myself to test drive and check out the car with my uncle, again with no problem. Jad answered all my questions and was never pushy. We were able to come to a price I was comfortable with and he was very efficient with the paperwork as well. Having purchased over 15 cars in my lifetime for myself, family and friends, I can say this experience was in my top 5 overall.

Stopped by yesterday to check out a couple cars I was interested in from the website. i was…read moreimmediately greeted by Jad who was friendly, forth coming and instantly made me feel taken care of. I told him my budget and he pulled up cars on the website to have me pick out a few cars within my budget I picked out 2 and he presented me with the carfax, explained everything he knew about the vehicle and even dropped the price a bit to better fit my budget. if you or anyone you know is looking for a used car please go visit Jad and his friends at trade lane they'll take care of you as if you were their own and you will not be disappointed!

Our salesman was Larry Justice, and he was absolutely amazing. We had a little issue after we…read morebought the car and Larry made it right with the help of the sales manager Brandon. I highly recommend both of them for all of your used car needs. They are both very professional and very quick. We didn't stay all day and have to haggle forever. I let everyone know definitely to go there and see him. It is well worth the drive.

SHADY BUSINESS! I went in ready to buy a car off the lot and spoke with Bryan Dixie. We negotiated,…read moresettled on a price, shook hands like grown men and started the paperwork. Once it was time to discuss payment, I told him I already had financing approved through my own lender. Suddenly, he disappears to speak with his manager and comes back with more than $5,000 added to the deal, even higher than the original price we started negotiating from! When I asked him to explain what happened to the price we had just shaken hands on, he couldn't stand behind it like a grown man. He couldn't maintain eye contact, his voice was cracking and he couldn't give me a straight answer. If you're grown enough to shake another man's hand and agree to a price, you should be grown enough to honor it! or at least look him in the eye and honestly explain why you won't. It felt like the agreement suddenly meant nothing once they realized I wouldn't be financing through them. Completely unprofessional and dishonest behavior.

tooba, is a very profesional sales woman. i bought a car with her and i will recommended to visit…read moregmotors.

If I could give 0 stars I would. They misrepresented the vehicle i purchased stating nothing was…read morewrong with it when in fact there are multiple issues. 28 fault codes to be exact. I am having to pay for a new transmission just so i can drive the vehicle safely. I brought the vehicle home on 5/16/26 and it has sat for over a month until i was able to find funds to take it to a transmission shop for a repair. The joy of a new car (even used) was stripped from me and the experience with them ruined all future purchasing experiences. I will never be able to trust someone selling me a vehicle. I will have anxiety and trauma that I carry the rest of my life and I have a lot of years to live. I was then told by the manager today that "I'm just trying to save $15" by refusing to pay for them to ship me my tags. I paid all fees due for them at the time of purchase and I will not pay this crooked dealership another dime. I am being forced to pay $8500 for a new transmission. I did all the research I could, asked why the vehicle was on the lot so long, had the salesman start the vehicle and show it to me before I even considering making the 6.5 hour trip. He told me (I have it in email) there is nothing wrong with this explorer. I informed the salesman about all of my struggles as my prior vehicle was totaled by someone running a stop sign and that I had been searching for this type of vehicle. He still acted with bad faith and sold me this vehicle. He is also a veteran so I naturally thought he would be a better person, but unfortunately he wasn't. As being a licensed insurance agent for the state of Texas I am held to a higher standard. If I were to conduct business the way they do my license would be taken from me, I could face jail time or have fines to pay. I have to take Ethics every license renewal and have to follow a good moral code. Which I pride myself on. They lack the very basic ethics training and have no moral code. I don't understand how someone could sleep at night screwing over many, many people. This dealership has multiple bad reviews, a F rating with the BBB and I'm praying God will soon let them reap what they have sown. Hard working Texans have trusted these people and have been screwed over. I am praying also that people will stay far away from this dealership so that others don't have to face all of these challenges. Even if I would have purchased a warranty with the dealership I don't feel they would have made the vehicle right. I feel they would have still ignored me like they do to other people. I had to stay on hold for over an hour just for the manager to take the call. Please stay away! One last thing, this experience has also affected my toddler who reminds me daily that I went on an airplane to buy a new car but it was bad car so it's parked in the garage. They will get their bad karma.

Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership!…read more Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it!

Got me a used GMC Acadia very clean inside like very clean inside runs very well for now. Corey was…read morevery nice and helpful through the whole process and taught me a few things about the car.