Just finished purchasing a 2025 Explorer Platinum and could not have been more pleased with the customer service of Clinton Chandler, our Sales Consultant, and the rest of the team. Clinton had found exactly the vehicle I was looking for and brought it in himself. The whole process was quick and smooth. read more

We went to buy a car at the advertised online price. Once we went in we were told about almost $3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 495, paint and interior protection $499. The first 2 mentioned were already put on the vehicle and not included in the online price and we would be forced to pay for these things we didn't want. In another review they responded " We offer value-added options, as most customers find tremendous value in the offerings. If there was an option that was not already attached to the price of the vehicle, they are just that...options." These most certainly were not options and we walked away. See the attached texts from the dealer. For future customers, this is an illegal practice deemed by the Federal Trade Commission and you should, as we did, report this to the Department of Motor Vehicles. As you can see in the photos this is in fact their sales practices. Very disappointing to go all that way for such awful business read more

Tomball Ford - Car Dealers Near Me - Tomball, Texas

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DO NOT GO TO TOMBALL FORD! There is a reason why they have a "F" rating with the Better Business Bureau. Their online advertising is misleading at best, if not just false and potentially illegal. They will offer you dirt on your trade (I was offered nearly $8k more at a different Ford dealership) and you'll never get the online pricing. If you question them, they'll insult you and then just ignore you. They use loss-leaders...those nicely priced vehicles that always "just sold yesterday" but still sit on their website for MONTHS (VIN FTFW7L8XSFB38292 is a perfect example of this). They'll require dealer add-ons....they wouldn't budge on a several thousand dollar upcharge for a tracker that is only useful to them if you don't make your payments. Have yourself From getting screwed. All of the other dealerships in the Houston rate A- or higher with the BBB, run legitimate ads, are far more transparent, and will give you more for a trade if you go that route. The overall deal in the end will most likely be better for you. read more

After Sale Edit - I do not recommend Tomball Ford. The sales process was great, but once the deal was closed, we were basically ghosted. All we requested was communication, and it was as if we were a burden. And the reason we could not pick up the car was the dealer's fault. Should have listened to the reviews and went elsewhere. We just bought a new car from Tomball Ford. Our salesman, Q, was great, David the sales manager was great, and our finance manager was great. However, their support staff could do better providing more up to date information to them. The car had to be serviced first, and we wanted the tint done at the same time, but they could not find a way to coordinate that. However, I will likely buy my next truck from them. read more

Horrible! Wasted an hour and a half of my time and Sales manager just wanted to Play games and when I busted him, asked me to Leave. R u for Real or just an IDIOT?? read more

I brought my F-150 to Tomball Ford after a starting issue that ultimately turned out to be a bad battery. Instead of proper due diligence, the service department escalated immediately to catastrophic conclusions, including recommending a long block replacement and initially floating charges that would have exceeded $18,000. I was charged $1,162.51 in "diagnostic fees" despite no meaningful root cause being identified. Basic steps--like properly load-testing the battery--were either missed or ignored. I was also given inaccurate and contradictory information by staff, including being told a starter had already been installed when it had not. An independent shop replaced the battery and the issue resolved. This entire ordeal caused unnecessary downtime, rental car expenses, and weeks of stress. Communication afterward has been slow and evasive. I have filed formal complaints and will update this review once the matter is fully resolved. At this time, I cannot recommend Tomball Ford's service department. UPDATE 1/17/26: After escalation to service leadership, Tomball Ford issued a refund that covered both the diagnostic charges and my rental expenses. The situation was ultimately resolved once the Service Director became involved. That said, this outcome required significant persistence and escalation on my part, and the issues I experienced were the result of poor communication, inconsistent diagnostics, and avoidable confusion at the advisor/manager level. While I appreciate the final resolution, I hope process improvements are made so future customers don't have to go through the same ordeal. read more

They don't honor the quality of their vehicles or the extended warranty that they sale you when purchasing. Don't buy from them! Beware as I am currently going through this with them on my ford f150. read more

went 2 times , they told me to bring DL an ins. I was there 4hrs the first time not to meantion all he said if u got 10000 we can make it happen ,, Second time around i least drove through the parkink lot . read more

I am writing this review 3 years after buying my vehicle. This is to share my lessons-learned and help future buyers be informed. I take full responsibility for trusting what I was told. I should have read the fine print on what I signed. #1 - Apex GPS solution. The owner of tomball Ford and Tomball Dodge (same owner) also are owner of APEX. They use their dealerships to buy product from their other company. A good money-maker and I can't fault the owner for pulling this off. #2 - Apex GPS. The sales people already know you will not want it, so they don't disclose it until the very end of the process, knowing this will make you more likely to agree. They are told it is not an option to remove it because it is "already installed" - but in reality, it takes less than 10 minutes to remove (ask any good thief) and if you walk away from the deal they will eventually cave. #3 - Apex GPS. Fordpass app does 95% of what this does. Only buy it if you need the 5%...hardly anyone does. #4 - Apex windshield insurance. Avoid. Nanoshield/windshield insurance was sold to me as "fix any problem" with my windshield. I recently needed to use it, and it only covers $100 and expires after 3 years. I spent MUCH more than $100 for the policy and was lied to directly by the sales lady who insisted it would cover multiple windshield replacements. Read the fine print. #5 - Apex warranty. Avoid. If you want an extended warranty, stick with the genuine Ford extended warranty. That is accepted at any Ford location. The Apex warranty has many more limitations that will bite you when you need it. #6 - Ford extended warranty (ESP) - Research online before buying at Tomball ford. Tomball will try to charge you 2x or 3x more than what you can pay online. I will say that I have generally had a good experience with the service department and am comfortable in recommending them. My warning is for car buyers - learn from my mistakes, and avoid any of the addons that have APEX in their name. read more

Incompetent, Dismissive While traveling through Houston I took my vehicle to Tomball Ford quick lane for an oil change and replacement of a broken key. After waiting 5 hours, Tomball Ford completed the work and I resumed my trip. Stopping for gas roughly 300 miles away I discovered that my original vehicle key would not start the engine. Tomball Ford had deprogrammed my original key when programming the replacement. I contacted Tomball Ford twice requesting reimbursement for the money I had to pay to have my original key reprogrammed. Tomball Ford has refused to respond, even to the Texas department of Consumer Affairs. Everyone makes mistakes, how a company responds lets you know their character. For an oil change and a new key, Tomball Ford charged $352.88 and tried to upcharge me on service. Not a dealer I would recommend. read more

TL;DR: Beware of the "required" Apex Protect that they force you to add for $995 on top of your agreed price but fail to mention until you're signing the paperwork. I purchased a used GMC Yukon from Tomball Ford in June. When I decided I was interested, I called the salesman, and after some negotiation over the phone, we agreed on a price. When I was signing the paperwork, I noticed they added a $995 charge for something called Apex Protect. There had been no mention of this up to this point and I had never heard of it previously. He described it as "LoJack". He said the first year of service was included so that I can track the location of my vehicle at any time from my phone, and it included Theft Recovery assistance. He also told me that after the first year, Theft Recovery would still work even if I didn't want to pay for the Apex service. (Note: I later called Apex directly, and they confirmed that is not correct and that if I don't pay after the first year, there is no service available at all, including Theft Recovery.) I told him I did not want this and that I had no need for it. I told him that the GMC has OnStar built in that offers real time vehicle location, along with many other features for far less than this. He insisted that it was "required". Required by who? The dealership, Tomball Ford. If it is required, why was it not included in the price that we discussed and agreed upon? The salesman claimed "every dealership adds fees like this". That is patently false. I had "drive out" quotes from four other dealerships (including another Ford dealership in Houston that same day). None had a "required" add-on fee that was not mentioned until after we had agreed on a price. After a lot of circular conversation and zero explanation of the benefits I was getting from Tomball Ford's required service, I was tired of wasting my time and agreed to pay $500, just to finish the deal. Honestly, I regret that I did. The fact that Tomball Ford utilizes shady sales tactics like this and blatantly lies to their customers is deplorable, and I wish I had walked away and continued my search elsewhere. Fast forward weeks after the purchase: I still had not received any info on how to activate Apex. As far as I know, the dealership still had access to track the location of my vehicle unlawfully. Even worse, I had to contact them multiple times before I was finally able to get the info to transfer the Apex service to my name so the dealership could no longer see my location. In the unlucky circumstance that you must buy from this place, be sure to tell them up front that you will not pay for Apex Protect or that it must be included in your total agreed price so that you are comparing apples to apples pricing of more honest dealerships. read more

Just horrible Salesman experience. Beware of Eduardo Carrizales who goes by Eddie. He's is unprofessional who told us lie after lie. Do not do any business with him. read more

Tomball Ford lives up to its reputation! * I test drove a car Sat. 07/26. The salesman suggested a deal framework. *Monday, 07/28, same salesman went back on the deal 100% but said he would ask his manager and "call me back" in less than half an hour. * Never called back. Instead, had someone else from the dealership call me on a pretext, feeling me out to see if I wanted the car enough to tolerate the dishonesty. * I asked for the sales manager but he was "in a meeting." Was promised a call back. Never got the call back. * Tried to call the GM who was "in a meeting." Was promised a call back. Never got a call back. *This was my 2nd bad experience here. First one was a true "bait and switch" that the sales staff laughed about when I called them on it. * Expect to be treated like trash if you go here. ** Addendum - 07/28/25. Finally talked to a sales manager and told him the the revised offer the salesman gave me this morning. He flatly called me a liar and said none of his salesmen would have given me a firm number. read more

Cullen was great! I love my new expedition. Would recommend highly to friends and family

Tomball Ford 0:14 View all Tomball Ford 4.4 (6K) Ford dealer in Harris County, TexasOpen Overview Vehicles Services Directory Reviews Photos By owner About Google review summary Reviews All art34 bait and switch24 incentives15 massage chairs13 +6 Sort by Most relevant Newest Highest Lowest R W 8 reviews First, I want to say I'm leaving an honest review here because I was told if I don't leave 5 stars on the sales guy's survey he will get in trouble. ... More 1 Seryous Local Guide·35 reviews·23 photos 2 months ago I feel like I was dropped off at an adult playground with the sweet entertainment. But some kid ate all the cookies. In all seriousness it was a very nice visit. Very nice facility. I was able to watch the tech perform the service on my ... More Photo 1 in review by Seryous Photo 2 in review by Seryous Photo 3 in review by Seryous Photo 4 in review by Seryous+2 2 Tomball Ford (Owner) 2 months ago It sounds like you had a great experience overall! It's awesome that you felt welcomed and got to see the service in action. It's always reassuring when you can confirm that your own products are being used. Hopefully, the cookies return next time, though! Glad to hear everything went smoothly! Aaron Villegas 5 reviews·6 photos a month ago I wanted to take a moment and thank David Montoya for making the process of buying my second vehicle with him the most seamless and easiest process ever. I reached out to him and immediately he addressed my message with scheduling a time ... More Photo 1 in review by Aaron Villegas Photo 2 in review by Aaron Villegas Tomball Ford (Owner) a month ago Thank you so much for taking the time to share your wonderful experience with David Montoya! It's fantastic to hear that he made your second vehicle purchase so seamless and easy. His knowledge, patience, and dedication truly set him apart. We're thrilled he was able to help you find exactly what you were looking for and make the entire process smooth. Thanks again for the high recommendation--David and the team really appreciate it! James Burns Local Guide·45 reviews·50 photos Edited a week ago New Bought a brand new 24 Ranger. Started having intermittent issues with the drive mode selector. Took it to the dealership to have it looked at and was told they don't have shuttles on the weekends. I asked the lady at the desk to speak to a ... More Video 1 in review by James Burns Tomball Ford (Owner) a week ago Customers are the heartbeat of our business, and we work hard every day to ensure each person who walks in feels respected. We welcome your feedback, and more than anything, we hope for the opportunity to turn your experience into a positive one. R W 8 reviews 7 hours ago New First, I want to say I'm leaving an honest review here because I was told if I don't leave 5 stars on the sales guy's survey he will get in trouble. I did research online, got a preapproval, trade in estimate, and emailed regarding a couple of vehicles that fit my preapproval. Set an appointment and went in. I explain clearly what my goals were and things started out great. Until they completely ignored the preapproval and started pushing vehicles above the price range, coming back to me multiple times with offers way outside of what I told them I was open to. When they came to me with an offer on my trade, they offered $5K LESS than the bottom of their online estimate, showing they don't believe people are smart enough to do their own research. A lot of back and forth, and a "you have to work with me" from the salesperson I told him to give me my keys and truck back and I was leaving. He refused and argued like any salesperson would, and I reminded him if he couldn't do what we discussed when I came in, there was no reason to be there. Interestingly enough, they actually offered a good price on the trade and we agreed on a truck. Not done yet. After over 6 hours at the dealership I'm finally sitting down with the finance manager. Of course they tacked a few thousand dollars of additional protections/warranties in, which they are explaining without explaining the price. I told them I do not need gap insurance, as I have that option through my auto insurance. The finance guy told me immediately to cancel because there's no way it was cheaper. Well it's $12/policy term with Progressive or $1000 at the dealer. He didn't understand there are other options and it seemed he was quite upset at not getting that part of his commission. I came here because I had a great experience with Tomball Dodge a few years ago and hoped for the same. I will never return to one of their dealerships. The only reason I gave 2 stars is because they have a great selection, clean dealership and they hire a lot of veterans. read more

would not recommend tomball ford to anyone salesman's there are liars and a scam. i was working with dillon to purchase a new superduty and it offered me 56k for my trade in and i kept asking him i want to see the deal on paper and finally he sent it and was only trying to give me 53k for trade in i told him no we agreed on 56k then he said i will do $56 k then they sold the truck i was trying to buy then he found another one the once again was trying to hive me $53k for my trade and then the truck already had a bed liner and low jack system which he was trying to charge me more for that after we already agreed on price of truck . Then after i told them i wasn't purchasing a truck the salesman dillon got smart ass with me when all he did was lie. So Tomball ford is a scam and would recommend them to no one. read more

I'm not sure if how they are running their business is legal. They show a big discount, get you in there then will not allow you to use outside financing. Their rates are ridiculously high so they are making their "discount" back then a lot, lot extra on top. My phone charger got stolen and who knows what else during my vehicle appraisal. I'm am so disgusted with this slimy way of doing people like this. read more

This is a poorly ran dealership, I went there twice looking for some assistance on purchasing a truck (ranger raptor) and both times no one would help me. I'm going to be taking my business to planet ford in humble, I guess it's safe to say steer clear of this place. read more

Sales representatives are helpful in finding the right car at a decent price. The cleaning service was terrible. I bought a used car and was told while I was waiting for it, it was in the process of being cleaned. It looked like they used a dirty rag on the glass and I am still finding old dried stains after two days. Disappointed that my sales representative didn't check any of the flaws. I also have to schedule time to get a loose door panel. Great car but details were overlooked. Make sure you leave satisfied w everything. read more

Took my car in for warranty work and the perfectly fine headlight came home with water in it. I called about it the same day I picked it up and brought it back and they refused to acknowledge it could even possibly be their fault (even unintentionally) and called it "coincidental." The odds of that are pretty low. They also wrecked the front of my car when I brought it back in to get the light looked at and tried to let it go undetected. They are fixing that. read more

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Please see Chris Cagle if you can! I came here on a hot Saturday to buy a truck and Chris was so friendly and helpful. I didn't need all the bells and whistles on a vehicle. This truck was for commuting from Tomball to my farm about 2 hours away. Chris helped me narrow down my choices. I went for a test drive, and then we worked out the numbers. Gone are the days of haggling (boo, I actually like to haggle), but Chris really did give me a very good and fair deal. Would I recommend this place? Of course! Just 2 weeks later, I recommended Chris to a friend and she also bought a vehicle from Tomball Ford. Highly recommend! read more

First off this place is where you don't want to go, they have very bad business practices.... I went to a few dealerships but I felt like why not keep my business local and support a dealer near me.... That was my first mistake.... The truck on the website was showing it was for the upper 30k so I went in to see it .... Wouldn't you know that trucks sold but hey they got plenty more on the lot.... You hear that then it's time to leave.... But no I stayed there and gave them a chance..... looked up the stock number and it was about the same price as the first one I looked at.... But..... the problem was the one they tried to show me had no options it was about a base as a base can get type model. There was no bed liner nor was there anything to justify the price they tried to state on the paper work.... Wasn't 4x4 ... wasn't a 5.0 it was a 2.7lt engine..... with about 2k miles on it, it was a loaner truck they tried to tell me into working out a payment plan.... But I wanted an out the door price they wouldn't give it to me, they kept playing the let me talk to my manager b/s and then they tried to say the truck was like 56k out the door... unbelievable!!!!! Needless to say I left and never looked back read more

Tomball Ford - Lmao they wanted this for a used base model - Car Dealers Near Me - Tomball, Texas

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The worst! if you want to go into a Ford dealership looking for a brand new truck and proceed to be ignored for a half hour, then Tomball Ford is the place to go. We left and will never go back! read more

You people are Rude and very unprofessional. I waited for a Salesperson for over an hour and no one helped me! They'd rather spend their time cutting it up and talking with themselves instead of being courteous and asking if they could provide any assistance to a potential buyer! read more

How in the world can I sell a vehicle to you and you turn around and cancel the payment?? Watch out people - this dealership is Very shady!

Avoid this dealership at all costs. Classic bait and switch techniques and 'hidden' dealer extras added on to price. Car advertised at 41,000 came out at 49,000 after they have had their fun. Was told they could not sella t the advertised price. Saleman Kris isn't called Juice for nothing, total jerk Only got one star read more

Had a wonderful experience this week with Tomball Ford. Toni and Gabe helped me have a wonderful buying experience. They were happy to answer all my questions I had about my new bronco and got me an awesome deal on the vehicle. I am so happy to be the owner of a new 2024 Ford bronco badlands ALSO shout out to all the awesome people in the finance department! They worked very hard to make everything go smoothly & quick! Everyone is so kind and helpful 10/10 get your new car from Tomball Ford, and join the Ford family read more

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Avoid Tomball Chrysler Dodge Jeep dealership at all costs. In 40 years of buying new cars I have never had such an incredibly awful/deceitful experience...I could never have imagined. My salesman provided me with a written sales price via email on a new Jeep after my first visit to the dealership. When I returned to have my trade in appraised the sales manager advised me that I didn't qualify for the manufacturer rebate I was quoted in writing....which coincidentally was approximately the same amount as the dealer discount I had been offered in writing. When I brought this to the sales manager's attention he began yelling at me and continued to yell at me as I walked out of the dealership...Outrageous! I immediately contacted Stellantis/Jeep's corporate customer service/manufacturer incentive counselor and was told that I fully qualified for the manufacturer's incentive and that the only requirement was that the vehicle be in the dealership's inventory. I expect that the same deceptive sales strategy will be used at all of the Tomball Auto Group dealerships. read more

Worst car buying experience ever! Got a price via text from Arianna ($55,315) and Sherif and the sales manager would honor it for a 2024 Explorer King Ranch. Wanted to give me full MSRP ($60K+)and proceeded to tell me I didn't know how cars were priced. At 65 y/o I think I do. And He got angry when we said the $7000 they offered us for our trade we called insulting after we already told them we had a $11 and $12K offer. We were basically ushered out of the building with Sherif again telling us we didn't know car pricing. We call AutoNation Ford from the showroom said we were on the way back and would get on of theirs. At this point I would never step foot in Tomball Ford. Be aware of there shady tactics. read more

Jana and Milan took excellent care of us while buying a car for my daughter. From the moment we walked in to the time we drove out, the experience was outstanding. They were super friendly and made my daughter's first car-buying experience smooth and enjoyable. If you're looking for a new car, ask for Jana, she'll take great care of you! read more

Tomball Ford - Ford Explorer - Car Dealers Near Me - Tomball, Texas

Came here to look at a Ford Expedition Max and left with our dream car. Ed did an amazing job working with our budget and going back and forth to keep us within our means. We never felt pressure to buy and they were honest and upfront with what we were financing. Sharif from finance did an excellent job solidifying the deal and going over the warranties. He made sure he didn't waste our time and helped us find reasonable protection for our purchase. We did all this car shopping with a toddler and everyone was more than accommodating. I would most definitely recommend Ed and Ford Tomball to our family and friends. Thank you so much for a great car buying experience. read more

If I could give 0 stars, I would. Brought my truck in May for recall and sunroof fix. Went to pick up my truck and found body damage to my rear fender. No one disclosed this to us, we had to report it. We bring it back with the promise of it will be fixed and please don't leave us a bad review. If I could laugh hard online for all to hear this would be the time. My truck was taken to Tomball Collision (yes shame on them too) 7 times for corrections under Tomball Ford's supervision . Between paint color being off, air bubbles, additional dents, scuffs, etc. It was an absolute nightmare. The 8th correction to the body work was done on site. Additionally, on one attempt to pick up my truck we found a random dog bowl in my truck that didn't belong to us. To this day no one has given us an answer as to why. They also damaged my back window American Flag Decal. Clearly, they do not care about their customers, their money, time or belongings. We hardly received updates. Most importantly, I never recieved an apology until 2 months after when I finally picked up my truck from a gentleman who had never been involved. This was today! I'm still awaiting a follow up from management regarding the dog bowl and damaged sticker. Valentine was the person supposedly "managing" the situation. He is rude, cocky and will tell you nothing is wrong when it is completely wrong. He also lies to your face saying management isn't on site and that's he's never seen you before. Funny how when we met the first time it was messed up. He also stated "well it won't ever be perfect". Wrong answer when your dealership did the damage to my truck. So if you like vehicle more messed up than when originally delivered, this is the dealership for you! If not stay FAR away. read more

Advertised "Pink perfection" price with dealer discount and cash back incentives. When I sat with saleslady she said cash back incentives was for a trade in. "Retail customer cash" refers to a rebate or incentive offered directly to a customer by a manufacturer when they purchase a product at retail, usually in the form of a cash back amount that can be applied towards the final price of the item, essentially lowering the cost for the buyer; ..." Nowhere in the disclosure does it state trade in. I believe that this is deceptive advertising!!! read more

great process with a newer saleserson who was kind and understanding, and spent two days accommodating myself and my family while helping me with a purchase. havent bought a new car in a while, but overall a pleasant experience. Highly recommend asking for Tristan. You will be taken care of read more

By far the worst service department in the Houston area! Do not take your vehicle here for any kind of service and expect any respect or communication that isnt one lie after another. Then they will destroy the paint on the car lie straight to your face when asked about it. The service manager will just insult you and then refuse to solve the problem. Sure, they'll tell you there are options. It will be impossible to get anyone to respond via phone or email after that. A quick search of Google or social media will show you this is a common problem with this dealer. I have purchased multiple vehicles from them, but they will not get another cent from me or anyone that asks me where to purchase a vehicle. Its a shame I can't rate them with zero stars, because they don't even deserve one. read more

Crooks, it should Be called landfill ford, garbage place. Surprised the dumpster fire hasn't taken the whole place out yet. read more

This dealership makes simple warranty claims a pain. Adam Behrens has stopped responding to follow ups on the status because the answer is always "no update" after months of no action by Tomball ford. Awful customer service. I previously had to get corporate involved for an issue I had that Tomball ford had no urgency to fix and will be doing the same for this issue. read more

Received a letter in the mail stating tomball ford will pay off the remaining loan amount so I called , spoke with a salesman Chris. Worst information I could have heard. Was told by Chris there is no new cars available ,it's all up to me to maybe find a used car under 15k then he asked I I can go in person when I answered (maybe I will try) I was just hung up on with no plans on working a deal. The worst did not even ask my name. Seems like Tomball Ford will hint ppl with a hand written letter to take there car in to bait them into a worse deal. No bueno. read more

Came in and said exactly what I wanted . F150 XLT or sport package must be 302a in white. Made it super simple so it's a yes or no. I was told by sherief it's his procedure to follow. I explained what I just said and he then waived me off to leave. A young man asked in the lot if I was helped I told him what happened.He said please let me get you a supervisor. Sherief came out to tell me I was trying to help you. He seemed very aggressive and argumentative. They sent out another sales person instead of the manager or someone in charge. I went to leave They sent out another gentleman Kenneth the finance director. I told him all of what happened he agreed it was bad and wanted to make it right. He grabbed a sales guy Devin and gave him all my information. Devin was going to call me with what they had and give the numbers. No one called me . When I called back in I was told Devin was not in and I should call back. I asked to speak to the finance director, and got transferred to a guy that just answers finance. I see these reviews now and I get it. Not the place for me. read more

False advertising on discount False vehicles pricing Force you to buy unwanted packages read more