Anthony was an amazing liaison between us and the GM, Matt. He answered all of our questions and if…read morehe didn't know, he went to find out. He was very patient with our changing our mind on vehicles. We went in Xpecting to drive off the lot with one of those new Gladiator trucks. This is Texas, we found a much better fit for our wallet and our needs. Their finance department was painless and a breath of fresh air. Their finance guy Sherif was most thorough. Thank you Matt and Anthony and Sherif.

I made an appointment for an oil change online. The email confirmation said someone would be…read morereaching out... two days later I called the dealership and scheduled an appointment for this morning at 9:15. I arrived at 9 and checked in. The Service Advisor moved my Durango to the front of the line (in the shade!) where it sat untouched for an hour. At 10:15 (my appointment time +60) I went and collected my keys and left. What's the point of making an appointment! Poorly run and no concern for customer time. Funny how this time I was not asked to complete a customer satisfaction survey.

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

I recently purchased a vehicle from Fred Haas Nissan, and the experience was extremely…read moredisappointing. From the moment I arrived, I felt constant pressure from both the sales representative and the finance manager. I was at the dealership for nearly five hours, and the majority of that time felt uncomfortable and rushed rather than informative or customer-focused. During financing, I was sold a LoJack system that cost several thousand dollars. No one explained how to use it, set it up, or demonstrated any of its features. At this point, it is completely useless to me. If I cannot use a product I was pressured into purchasing, I believe reimbursement or proper support is the bare minimum. Since the purchase, I have reached out to three different team members seeking help or clarification and have received no response. The lack of follow-up and accountability is unacceptable and reflects very poor customer service. I genuinely do not understand how others leave such positive reviews, because my experience was the opposite. I would not recommend this dealership based on the pressure tactics and the complete lack of post-sale support.

Car shopping isn't always the most enjoyable experience, but Curtis at Fred Haas Toyota in Tomball…read moremade it exceptional. He went above and beyond to ensure the process was smooth and stress-free. I highly recommend working with him if you're considering purchasing a new vehicle.

Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

Such cool place. Rip to the owner who created it!!! But they help me out so much Chris who 23…read moreanswer all my questions I had, he was awesome respect to him knowing everything about the cars and everything! Definitely the best spot around Houston area to get a car.

Great guys to do business with in Houston. Reputable and they have integrity. Very important in the…read morecar business.

I had to find a replacement car for my mom after she totaled hers. I found a 2011 Camry here and…read morewas able to work with Jad to get a mobile inspector out to evaluate the car first - he was super nice about it. I also went myself to test drive and check out the car with my uncle, again with no problem. Jad answered all my questions and was never pushy. We were able to come to a price I was comfortable with and he was very efficient with the paperwork as well. Having purchased over 15 cars in my lifetime for myself, family and friends, I can say this experience was in my top 5 overall.

Stopped by yesterday to check out a couple cars I was interested in from the website. i was…read moreimmediately greeted by Jad who was friendly, forth coming and instantly made me feel taken care of. I told him my budget and he pulled up cars on the website to have me pick out a few cars within my budget I picked out 2 and he presented me with the carfax, explained everything he knew about the vehicle and even dropped the price a bit to better fit my budget. if you or anyone you know is looking for a used car please go visit Jad and his friends at trade lane they'll take care of you as if you were their own and you will not be disappointed!

I just purchased a 2026 Ford Expedition Max Platinum from here and worked with Rod "The Aggie"…read moreDeason. We had a great experience. He was knowledgeable and worked with us on our trade in. I love my vehicle so far. I guess the only thing I'd say for anyone looking to buy this vehicle: I purchased it because it was almost exactly like the Lincoln Navigator I test drove. The Navigator just had too much tech (and I'm a techy person). This vehicle had just the right amount of tech without being over the top. However, I did not opt for the additional $7k upgrade and wish I would have. Rod mentioned that one of the differences would be road noise. During test driving I didn't feel that I heard much road noise, so I thought it was fine to save some money. It's not "road" noise I hear, but actual car noise. I'd imagine what I'm hearing is what Rod meant and I just didn't understand because I don't deal with this every day. Hindsight, I wish I would have upgraded $7k more. The noise isn't awful, but coming from a quieter Navigator to this, I can hear the difference now. I still love my car, but wish I would have test driven one with and one without the noise reduction to fully understand the difference. Oh well. Overall, a great transaction and we would come back for any future vehicles.

We went to buy a car at the advertised online price. Once we went in we were told about almost…read more$3000 worth of add ons that drove the price up. Apex GPS $995, windshield protectant $699, dent removal $ 495, paint and interior protection $499. The first 2 mentioned were already put on the vehicle and not included in the online price and we would be forced to pay for these things we didn't want. In another review they responded " We offer value-added options, as most customers find tremendous value in the offerings. If there was an option that was not already attached to the price of the vehicle, they are just that...options." These most certainly were not options and we walked away. See the attached texts from the dealer. For future customers, this is an illegal practice deemed by the Federal Trade Commission and you should, as we did, report this to the Department of Motor Vehicles. As you can see in the photos this is in fact their sales practices. Very disappointing to go all that way for such awful business

tooba, is a very profesional sales woman. i bought a car with her and i will recommended to visit…read moregmotors.

I wish I can give them 0 stars. This place is a scam, sold me a car and when I went to go pick it…read moreup the check engine light was on. They refused to fix it, this costed me an extra $5,000 to fix. Broken cam shaft on a car with 50K miles.... They refused to answer my emails and phone calls, service department refused to touch the car... this place needs to close down. When I say avoid this place, do your self a favor and go to an actual dealership.