I'm updating this review because the dealership ultimately stepped up and handled the situation the right way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing. read more

I recently purchased a vehicle from Fred Haas Nissan, and the experience was extremely disappointing. From the moment I arrived, I felt constant pressure from both the sales representative and the finance manager. I was at the dealership for nearly five hours, and the majority of that time felt uncomfortable and rushed rather than informative or customer-focused. During financing, I was sold a LoJack system that cost several thousand dollars. No one explained how to use it, set it up, or demonstrated any of its features. At this point, it is completely useless to me. If I cannot use a product I was pressured into purchasing, I believe reimbursement or proper support is the bare minimum. Since the purchase, I have reached out to three different team members seeking help or clarification and have received no response. The lack of follow-up and accountability is unacceptable and reflects very poor customer service. I genuinely do not understand how others leave such positive reviews, because my experience was the opposite. I would not recommend this dealership based on the pressure tactics and the complete lack of post-sale support. read more

I had used another Nissan dealership in Conroe to get a lease on a Pathfinder that they absolutely screwed me on 2 years ago. When it was time to either buy the lease or turn it in, I knew I had to find another dealership to help me that could be trusted. My dad called around and found this dealership and set an appointment with us to meet with sales representative, Star. She was so helpful and caring and advised me to not buy out my lease as it was not a good deal. So we decided to shop around with her for a new vehicle. I saw a 2026 Rogue on their website that I really liked and decided to test drive. It was love at first sight, and I knew it had to be mine. My dad negotiated with Star and got an awesome deal. This truly made up for the previous dealerships issues. I could not be happier with my new Rogue and with the service and kindness from Star. She is the best! My dad can't wait to come back and get a new car from her for himself! Thank you Star! read more

Fred Haas Nissan - 2026 Nissan Rogue - Car Dealers Near Me - Tomball, Texas

I helped my niece purchase a vehicle yesterday, but due to a paperwork issue, she was asked to return today--alone--simply to sign the paperwork that should have been completed the day before. The deal was already agreed upon: same price, same terms, nothing was supposed to change. When she returned, the finance manager, Jamaal, told her she was required to purchase a warranty and presented only two options, insisting she choose one. This was never discussed yesterday and was not part of the original agreement. This was not a misunderstanding--it was an attempt to pressure a customer into additional costs after the deal was already set. I should not have needed to be present for the dealership to honor the terms they had already agreed to. It has been nearly ten years since I last purchased a vehicle from this dealership, and experiences like this are exactly why. Taking advantage of customers is unacceptable, but doing so to a young, single mother is especially disturbing. read more

From the moment I had my first phone call experience with Yadira Cruz I knew that this would be the person I wanted to work with! Once we were able to meet and look over vehicles I walked into the dealership, I was greeted with warmth, professionalism, and genuine care--something that's rare to find in car sales! My salesperson Yadira Cruz was simply outstanding. Not only was she knowledgeable and professional, but she also took the time to really listen to what I needed. She wasn't just trying to make a sale she truly wanted to help me find the right car for my fleet that would support my budget. What stood out the most was her patience, transparency, and the way she explained everything clearly without pressure since this was my first time working with the Bank I was pre-approved with as well as knowing the process in obtaining vehicles. She made the entire process smooth, stress-free, and even enjoyable. I had a million questions, and she had a million answer! Yadira Cruz went above and beyond, following up to ensure I was happy and that everything was perfect--even after the sale was done. If you're looking for someone who truly cares, is honest, and delivers exceptional customer service, I can't recommend Yadira Cruz highly enough. This was hands down the best car buying experience I've ever had. Thank you for making something that can be overwhelming into a positive and memorable experience! read more

Purchased a pre-owned vehicle two years ago with a great sales person. Purchased extended warranty. After renewing the extended warranty once again the service quality has declined. I was advised that I had rodent debris in my engine that could have been easily flushed out with water pressure. I was told that I have to pay for it if I want it cleaned, and the car wash service is just awful. They passenger side window was left open, front Seat, cupholder, and rugs were wet. The outside and windows were dirty and not even vacuumed inside. I was informed that extended warranty didn't cover a detail, but I didn't appreciate the lack of courtesy. I am planing no to renew extended warranty. Perhaps just purchase a new vehicle, now, not even sure if returning to this dealer. It's a shame because the sales person is a delightful person to work with. Thank you Johnny. read more

Everything was fine when we were purchasing the vehicle there on July 4 but now that I need to have the services installed and activated that I paid for, $2995 worth, no one seems to know what's going on. Have left several voicemail messages for Service, my sales person, the finance department, several emails to all of them, spoken in person and on the phone to the customer service representative of the dealership, and finally after sitting there for over an hour today with everyone pointing the finger back to the person that I just talked to, they said I need to talk to the general manager who would not come out of his office or open his door. Absolute worst customer service I have ever seen! read more

Great sales department helped me with a car for my sister. Car was clean and as described. Made the purchase easy and stress free.

Had a great and easy experience with them! I had a car issue with my engine and they easily got it fixed the next day:) also shout out tim! His customer service skills are grand! read more

This dealership needs to be upfront about costs, they need to pay attention to detail when handling their customers information, and they need to keep conversations professional and not go on a rant about politics. Last, they need to stop suggesting First community credit union. That bank has been the most unprofessional bank with the worst customer service. read more

Be careful with this dealership they are very good at hiding problems and covering their bases. Cash grab. Go to a different mechanic first to get a real reading on what is wrong with your vehicle. And then bring that to the dealership so they can't hide anything. Keep tabs of all paperwork and make sure they put correct info. read more

Bought a pre owned truck that they deemed "certified select". Three months later, their own warranty company says the vehicle needs a full transmission replacement, which is on back order! Not a happy camper at all! read more

I'd like to update everyone so that they know how this place works. The GM always says they're going to look into things and they sure did...only to ask for MORE money at a "discounted rate". I'll never recommend anyone buys this make of car or touches this place in particular. read more

I purchased a used vehicle from Fred Haas last week. The truck was listed on their website with Nitto Ridge Grappler All-Terrain tires. However, they delivered the truck with off brand street tires. I notified the salesperson of the error and she told me the sales manager would be calling me. In fact, for nearly a week she has told me twice a day that the manager would be calling me. But no one has called. This feels like a classic bait-and-switch that shady used car salesmen are known for. I have purchased several cars from dealerships and this has by far been the least pleasant experience I've had dealing with a dealership (even outside of the tire issue.) I would not have purchased this vehicle if it had been pictured with the off-brand tires. read more

Fred Haas Nissan - Car Dealers Near Me - Tomball, Texas

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If you want a great salesman that is sure to make you laugh and feel good about your purchase, Frank is your man. It's pressure buying a car and it's nice to have someone there to reassure you. Thanks again! read more

Looking for a new car? Adam Burrell is the guy to ask. Point blank, great experience!!!! Whole staff just amazing

So they strung me along for 8 months telling me I would have a car by October. (Well first it was may, then June, then July, then august) and there is no vehicle. I ended up buying. A Toyota instead. The inability or fear or cowardice to not say no is just maddening. Telling me what I want to hear but never coming through is worse than telling me the truth. read more

My Frontier was due for an oil change and 60k maintenance. I decided to wait the 2hours at the dealership. It was clean and well lite. There were refreshments/snacks available for purchase. Cranston was great! He answered my questions and got to action. Kay is a ray of sunshine! ...big thanks to Roe ... he just so happened to have exactly what I needed to repair the chips in my paint. ... kudos to Tim... who was ever so gracious when another guest accidentally spilled tea on him! My Frontier is running great! Didn't really realize the fuel injectors were dirty... but I could immediately tell the difference! Great job y'all! Thanks! read more

Worst experience with a new car dealership all around. Long story short- took my 2019 commercial Nissan Van in for warranty repairs. Van is still covered under the 5 year/100,000 mile manufacture warranty. Van has 68,000 miles. Still in warranty by mileage and years. Engine problems. No compression in 2 cylinders. Quick to get the appointment and the diagnosis. Was told the repairs would be covered under the manufacturer warranty. I was sent the details via an online link showing the concerns, repairs and most importantly, the NO CHARGE/ COVERED UNDER WARRANTY, for my approval and signature. Signed and approved. 3 days later I got a call from the dealer stating that Nissan USA declined the warranty work, without explanation. After some back and forth, I stated I would pick up the vehicle and would get in touch with Nissan USA to figure out the issues. Get there, they won't release the vehicle unless I pay $1100. Went back and forth with everyone involved for days. Mind you, they did NOT do any work to the vehicles They did NOT tear down the motor. They did a 5 minute compression test. That was it. The van ended up sitting there for 3 weeks. In the meantime, I ended up trading the van into a local new car dealership and bought a brand new van. The new car dealer that I traded the van to finally settled and paid $650 to get the van released. The van was held hostage for almost a month and they lied to me from the start to try and extort money from me. I offered to pay a 1 hour diagnostic fee since they were claiming that the warranty approval from Nissan USA was now revoked but they insisted on $1100. There was not even a justification for their $1100 charge. The repair order they showed me had $1100 billed to the "OTHER" charges category. No work was performed. The vehicle was not taken apart. The vehicle had the exact same mileage on it when I picked it up as it did when I dropped it off. They compression tested the cylinders and confirmed my initial complaint. I have since opened up a case with Nissan USA and Nissan Consumer Affairs in regards to this issue. This was the biggest scam perpetrated by a new car dealership that I have ever encountered. I have never had a vehicle held hostage and have never had a dealership flat out try to extort money from me, for doing no actual work to the vehicle. This was truly an unbelievable experience. Lesson learned. From here on out, I will only buy from and have service completed at new car dealerships that are owned by public automotive groups. At least there, they have ethics, standards, morals and are regulated. RO#287716. Documents attached. read more

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I think Robert Quarles is a very genuine, knowledgeable, and kind Service Director. He is very respectful to his staff and they are very happy;such behavior and energy is obvious and I can see why this dealership is rated so high! Gerald Toloudis the Service Manager is a very good role model. In the few short months of getting to know him, he is a prime example of a true business professional and a well balanced male. Anyone growing up as a human male can learn from being in his presence. Tim is the first advisor I worked with at Fred Haas Nissan. He was a cool guy, genuine, caring, funny, and I'd connect with him if and when... Daniel, if Daniel is not in Tim is my service advisor. However, h with the expert help of Daniel, Gerald, and Robert my vehicles transmission was repaired and I was saved from having to ride my bike around Houston. Moreover, Daniel has a loyal, dedicated, and caring client base that I haven't yet to see to such a degree from other advisors. All of them are excellent, however if you want, knowledge, kindness, and a trustworthy guy to assist you with service at Fred Haas Nissan, I recommend Daniel. Side note. All of the guys here care and will help out so even if you get to work with another service advisor you won't be disappointed because they are all one finger to the same hand of vehicle care. - Ismael M. read more

Avoid Frank in Sales-- dude acts like he cares but moment that you sign on the dotted line he acts you are inconveniencing him,l. Sales manager stepped in to take of the things frank promised, happy with them and will be back to do service. Thank you Paul and Laura read more

Amazing! Clean and well kept dealership. The service department is awesome. Cranston is so helpful in getting necessary repairs -standard oil change. I love being a member of the Fred haas Nissan Family. They take great care of me and their pricing is reasonable. read more

Don't trust this place they lie to get you in the door and then change the the options on your deal after they have already promised things

i had an amazing experience!! make sure you ask for jonny boy!! he made sure i got the car that i wanted!

Editing my review so that credit is given where it's due. Management at the dealership went above and beyond to fix our issue. it goes to show that you just need the right team and everything falls in line. read more

I was looking for a Nissan kicks S and they communicate with me through text for over a week guaranteed it's there and when I got there they drove me around act like they can't find the car and then they told me why don't I get a Nissan kicks SV when I asked him where is the S versot he said oh it's not here yet so he wasted my gas and time (takes me an HR to get there) just to make me go in to see a car that I don't want. Details: this guy was a scammer because he even sent me pictures saying they have it. Which I believed him. read more

First of all Frank is extremely dishonest, will never purchase a car from this dealership especially site u seen did not have the options as promised among the long list of other things. Bought a 2025 car that days later dead battery i continue to get alerts about low battery even though I took to different dealership and they state the battery is good day later still getting a jump start to get the car running. This purchase has been a nightmare will be contacting the local media to get this situation resolved! read more

Pleasant, clean waiting area. Oil and tire rotation took a bit longer than expected, but then again it was Friday afternoon and they may have been under staffed in the shop. Tire rotation was no charge since l waited well longer than expected. I'll visit on my 20k oil change and see how it goes read more

Single mom, I bought a new car, thinking I would have less worries with a new vehicle. Part of the sale of the car was oil changes for the first 40,000 miles. I was sold on it because they said it was better to get the oil changes and inspection of the vehicle at the dealership where I purchased the car. I paid extra each time to also have the tires rotated (10.95 I believe). About a year ago I got a little tear on my tire that I was watching, but told by another business it wasn't a concern. I never saw the torn tire leave the left back side, but I made sure to note this the last visit because I was suspecting they never rotated my tires. The last visit at 31,000 miles, they told me my tread was low and I would need to get new tires. I wasn't told it was an emergency. I checked my tires for the tear and what do you know, they were not rotated, but I was charged. I reported the incident and I was refunded for that charge. Since I was told my tread was getting low, I brought it to another tire shop because Fred Haas lost my trust and my business. When the tire shop took off my old tires, the front 2 tires were thread-bare on the inside and had thread still on the outside half of the tire. (I do have a picture) My tires appeared to have never been rotated based on the tread pattern--the inside half of my tires were thread-bare with wires coming out. I was in shock! I thought I was doing the best thing by using my dealership, Fred Haas. The week prior I was feeling like I was hydroplaning on the wet freeway. I have been chauffeuring my kids and their friends around in my "safe" newer car. (2022 Nissan Murano Platinum Edition) Thank GOD I wasn't involved in an accident with my 31,000 mile tires. Fred Haas Nissan put my family at risk due to negligence. All my oil changes have been completed in their shop, so the records are clear that my tires were never brought up until my last visit; they were thread-bare and the information given to me was that I still had some thread. Thankfully I went to another business and had them rechecked. BEWARE read more

Fred Haas Nissan - Tire with thread wear on one side at 31,000 mile Bridgestone tires. - Car Dealers Near Me - Tomball, Texas

This place consistently overpriced servicing/fixing cars. Magically prices are cheaper when I bring a man. Disappointing. I'm just gonna go elsewhere going forward for car fixes. I seriously don't understand how they get away with these prices for simple fixes. The car shuttle is nice though. And the wash your car gets is good quality. read more

This place gives me mixed reviews. Jeff is a definite NO , gets frustrated quick when questions are asked and that makes me, someone who knows little about cars but doesn't want to get ripped off, nervous to work with them. I was close to pulling my car out completely and taking it anywhere else as my warranty would grant it , but Jamie stepped in and really helped out ! He actually took time to explain and it genuinely felt like he was looking out for me. Will update here once they're done working on my vehicle in hopes of all good things ! read more

I would personally like to thank Laura Li , my experience with this dealership did not start out good. However, I want to say a special "Thank You" to Laura li. Things in life can be chaotic (under statement in my life) this young lady has been their for me and continues to provide me with the utmost respect and willing to assist me with any questions of concerns that I have. I have always believed people come into our lives for a reason, so everything that lead me to her was worth it in the end. read more

Fred Haas Nissan - My newest purchase - Car Dealers Near Me - Tomball, Texas

I drove in from out of town to see a truck listed on it website at a certain price. When the first purchase order was placed in front of me to review the numbers the math looked wrong and when I told the salesman he said I wasn't looking at it right. I took a picture of it and called my mom for advice and she and my dad agreed with me that the math didn't look right. After calling my mom the salesman made a comment of something to effect that calling my mom for advice was the wrong thing to do and I replied that one day she may not be there so I'm very lucky to be able to call her (I have friends with deceased parents who wish they could call a mom or dad for advice). The salesman then took the purchase order to the sales manager and brought a second purchase order to me. The price of the truck on the second purchase now changed from what was listed on its website to over $35k. At the same time, the dealership was telling me that I was underwater on my car by around $5k and that it could play with the numbers to get me to the monthly payment I wanted. I told the salesman that I did not want to take a loss on my car and that he had my cell number if some time later the dealership decided it wanted to offer me payoff. The salesman told me to wait and that he would try to work for me to get the sales manager to come up on my trade. The salesman then disappeared and the sales manager came out to the desk. The sale manger pulled out paperwork with data showing statistics of how long other cars of the same make and model as mine have stayed on dealer lots, what they are selling for, and another print out of what Carmax would offer me for my car. I wasn't budging on taking less for my car and had driven a long way to see this truck and the sales manager wasn't budging either so I told the sales manager the same thing I told the salesman that if at a later time the dealership wanted to offer me payoff on my trade to call me and I asked for the key to my car. When I was leaving, the sales manager customer service was non existent. He gave me a third purchase order with different numbers, told me if I find a dealer willing to give me payoff that I should run on that deal, and literally pointed me to exit doors and told me that my car was parked outside those doors. When I exited, I didn't see my car and ended up having to walk around the dealers parking lot looking for my car. I finally found it. It was at the very end of the car lot the sales manager had pointed me to behind a big truck that blocked my view of it. I have never been treated like this before as a customer and hope no one else has to experience what I did. read more

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I had now 3 bad experiences at this dealership the first bad experience was with jamal and the remaining experiences was with dain. They both did the same thing I asked him not to do. Completely ghosted us without giving us any information. Again I had questions those questions were not being answered. I was promised that I would get a call back weather a deal could be done or not as a common courtesy that was not done. I was nice enough to take the review down the first time to give them another chance. But again, nobody got back with us. When I posted the review before he was calling and hounding me to take the Review down.I did it twice now so this time, the review is staying up and I just wont to do business with this company. I don't want anybody contacting me to take this review down again unless it's the GM of this dealership, I have no interest in speaking with mr dain any further. read more

Purchased a used vehicle on memorial day this year, and within a week we get a check engine light, also didn't have a working horn. Take it in to get looked at and pretty much told I'm going to have to pay out of pocket to get these things fixed. Also shows on the inspection report before selling it to us that the horn passed and the emissions passed. So somehow you mean to tell me that within a week I get a catalyst efficiency below threshold code and a horn that just stops working? Yet it passed your inspection, maybe our case is a fluke but I will never buy another car from this establishment again. We got a reply on Google reviews and after we edited it (which I will have the edited part below) they had the review removed. I wonder why. Edit: Checked to make sure it wasn't a faulty fuse for the horn and turns out there is not even a fuse for the horn in the fuse box. I have pictures to show the diagram in the book that says the horn fuse is spot 41 and a picture of the actual fuse box, there is no fuse in the spot for 41. Therefore, they either passed it and took the fuse out or they passed it without the fuse even in there. Also had taken it in two seperate times with these concerns and they never checked the fuse box. Meaning the horn obviously did not work at the time of inspection. As far as the "thorough" inspection the third picture will show that your inspection lasted less than 3 minutes. I wouldn't consider that very thorough given that the average car inspection takes 15-30 minutes. Shout out to Ford Motor Company however, for letting us know where we could go to have the permanent DTC's log checked. Despite the fact that they (temporarily) cleared the codes everytime they had their hands on the car. This told us what the odometer reading was when it first popped up. Not mentioned in the original review was the concern about hearing air coming through the windshield while driving. Have a video of what happened when going though a car wash. Google/Yelp won't allow a video to be posted however the video as well as all the documentation is in the right hands. Fred Haas Nissan has yet to reach out as suggested in the reply from their GM. Pretty typical reply to sound like they care. Once the deal is made and papers are signed the customer service is extinct. After they claimed I was at fault and liable for the cost of all the repairs needed, it was asked if the car could be returned. Steven, your used car sales manager seemed amused by that question and told us no. So to clarify, I stand by my original review. Would not recommend. Zero stars. read more

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You know what I hate? Haggling for a decent deal on a car. I hate car dealerships that advertise a low price that they have no intention of selling the car for, and then add a bunch of add-ons to make up for the cost. None of that here. "Hey there Fred Haas Nissan, I want this car" "Here's what I can sell it to you for," said the salesman. "Hmm... could you maybe do this instead?", I countered. "Can't do that, but how about this?" he said. "Yes, that'll work." All through email. It was just that easy. No unnecessary extreme haggling, no hidden fees. No "nitrogen in your tires" worthless add-ons. I've bought 8 cars in my life and this was the easiest negotiation process I've had. The 2021 Rogue I purchased was on its way from Nissans plant in Smyrna, TN to Texas, and it took a couple of days, but I knew that going into the deal and I also am realistic about how the world works right now. Did they try to upsell me a tire warranty and extended warranty on the vehicle? Sure they did, but I declined and that was that. I felt I got a more reasonable offer on my trade here, too. From start to finish, they respected me and my time, and I appreciated that. Everyone was professional, polite, and friendly. They treated me like I was more than just a customer, and communication with the my salesmen (Greg Sanders and Jose Molina - can't recommend them enough if you're in the market) was excellent. They personalized the experience and made it exceptional. read more

Fred Haas Nissan - That 21 Rogue, tho. - Car Dealers Near Me - Tomball, Texas

I went to Fred Haas for an oil change and for an overall check on my 2015 Rogue since it's an older car. When I arrived at my appointment time, I sat in my car for 10 minutes before I finally went inside to find someone to help. I know, that's on me for waiting like the sign said but hey . . . What are you going to do. I had a rear wiper blade that needed to be installed that I brought with me. After two hours sitting around the dealership (their waiting area is atrocious) my car was done. When I got back into my car, guess what was in the front seat? The rear wiper blade, NOT installed. I was too tired and had spent enough time that I left. I provided this feedback to the dealership (since they asked) and have yet to have any sort of acknowledgment from anyone. I don't want flowers and dinner, but hey, a "sorry we failed to follow instructions" would have been nice. I think I'll stick to Valvoline down the street where I can sit in my car and be out in 15 minutes. read more

Although I am happy with my car after I purchased it there has been no assistance correcting their mistake on a firm they fill out incorrectly I have had a terrible experience with the financing mistake set up at Fred haas Nissan. They mistakenly put my husband's social security number with my name. This was is June it is now November. Reached out for help but never follow through. I have wasted hours and hours on the phone with as office and Nissan corporation and am very frustrated read more

The sales team at Fred Haas is top notch. Star was a pleasure to work with. Seeing that I owned a Nissan vehicle before, she listened to my needs and provided vehicles to test drive. And if you ever think the finance folks are just about numbers, you should meet Michael. He explained everything thoroughly and was super funny. I'm definitely a lifetime fan of this dealership and their staff! read more

Fred Haas Nissan - 2020 Nissan Sentra new body and style - Car Dealers Near Me - Tomball, Texas

This was one of the worst experiences I have ever had trying to purchase a car. I spoke with the sales person over the phone and told him what I was willing to pay and what dealer add-on I wasn't. I said thanks but no thanks because he wasn't willing to negotiate. He called me back and said to come in and he would work with me. I was looking at a base model Sentra S, msrp was $21,900 but with all of their dealer add-ons, fees and taxes it came out to $30,000. The only thing we as consumers can do is reject these offers, be patient, insist on a fair deal and be willing to walk away. read more