Parkway Auto eased a very stressful situation. Our car was hit while parked and we could not open our passenger door. Joe and his team took care of everything! They met with our insurance adjuster and took care of our car! All we had to do was pick up the rental! We needed the whole passenger side worked on. Not only was it done quick but it looks beautiful! Great job!! I highly recommend this shop. Joe, Brian and the rest of their team are a bunch of professionals who know what to do and get it done right and in a timely manner!! read more

STAY AWAY i went for inspection and they tried to scam me with telling me on a brand new car that i need to change my brand new wipers threating me if i don't they will fail my inspection STAY AWAY read more

This is top-notch/white glove service! Brian is a godsend. He was very accommodating and kind from beginning to end. He made me feel at ease during a stressful situation. The quality and speed at which my SUV was repaired, are unmatched. If you have a luxury vehicle or your beat-up get-around town vehicle, the service and quality are the same: Excellent!!! I highly recommend Brian and Parkway Auto Collision for any of your vehicle repairs. read more

10/2011-Horrible Customer Service! The manager Brian was rude and only interested in collecting insurance deductibles. My friend went for a quote which was way overpriced and also had the same complaint. We both found out about this place through a livingsocial offer. No future business from neither of us. 11/2011-After posting my original comment I was contacted by the manager - Brian who offered an appology and agreed to accept my expired livingsocial voucher for a hand carwash. The job done on my vehicle was excellent and after a week the work is still evident so i had to modify my orginal posting. I appreciate when a business can apologize to its customer and make corrections. read more

Excellent & Honest Business!! I just took my car in this morning and my experience was so great that I felt like I need to yelp about it. I've been to Parkway Collision several times now for several reasons and they have always provided nothing but the best service. The staff is friendly and the work is clean. All of my repairs and cleanings have really held up the test of time driving around Brooklyn streets. Truth be told, I look like a target that sales people would prey on but I happen to know a lot about vehicles and despite my target-like appearance, they gave me nothing but honest feedback and suggestions that would best suit my needs and pockets. If it wasn't for Yelps bogus filtering process, the rating for this establishment would be much higher. Everyone who I've recommended this place to, like myself, has been more than satisfied! read more

I brought my car (YES! my wife crashed it again) and they are a fantastic repair shop. Smooth experience and very professional grade work. Rental picked me up there and dropped me off there. ALSO NOTE: Thanks PARKWAY COLLISION for nice BEATLES pictures on the wall (god ....... enough with all the mechanics hanging calendars with women). read more

Car: 2010 Nissan Versa I got a Living Social coupon deal to have my car cleaned and detailed here. My coupon was only $37 which was a serious steal, as far as I was concerned. It was in part a gift from a friend, if I remember correctly. I've had my car cleaned and detailed before because I have to park it outside year round. I have to say, hands down, this was the finest detail my car's ever had, as well as excellent and friendly service. The car looks new (with the exception of my missing hubcap...silly Brooklyn teenagers...). I see someone really had a bad experience and posted about it the day before this one. To speak to some of those concerns: I found the car did take most of the day - I dropped it off at 8:30am and it was ready at 4:30pm or so -- but they told me in advance that it would take that long. Also, I think it helped that my coupon didn't say "Express", at least not that I noticed. Also, the seats were a little damp, but they're pretty much SUPPOSED TO BE. They don't sit there with a hairdryer on the seats. One of the guys there had wrapped my seat in plastic so I didn't get soggy at all. I drove home with the windows down and it was dry in about a half hour. All the surfaces are crystal clear and the windows are spotless, too. The tires look great and they even cleaned some hard-to-reach glass out of the glove compartment from the last time the car was broken into (I swear, we leave NOTHING visible, and they break the freaking windows anyway). I think the best thing was that even though I had stupidly forgotten my coupon and the guys let me print one out, no problem. I met Joe, the owner on my way out and he was genuinely nice (which, I must say, is refreshing at any auto body shop). If (Heaven Forbid!) I were to get into an accident, I would definitely take my car back here. read more

Sigh. Only giving it two stars because the person actually working on the car did a great job, but of course he is the underpaid, overworked type anyway. As per below, HORRIBLE, HORRIBLE customer service and just plain despicable attitude. Brought a car in for a full spa experience via LivingSocial. There were dried leaves and tree sap on my car (it is springtime after all) and the hotheaded owner was complaining nonstop, asking where we park the car. UH, why do you think I'm bringing the car in for a wash? If all I wanted was a quick one over automatic car wash, I'd take it to a $10 place, and not spend $100+ (with their posted retail value of $200). Assuming that they participate in the flash sale website deals in order to boost business, it's obvious from the below reviews that they will instead lose considerable business opportunities because of the owner's attitude. Not going back. read more

In the world of car repair shops, where gruff owners/workers tend to treat you like they're doing you a favor, Parkway Auto is a breath of fresh air. I brought my car in for the LivingSocial special detail. I was welcomed immediately by Brian and introduced to David. David went over my car with me, examined it carefully, explained what he would be doing, and told me when the car should be ready. My friend and I returned that afternoon. While we waited for the car, we spent some time in the office with Brian and Joe. Joe entertained us with stories of mutual friends and showed us his music memorabilia. The office is clean and comfortable, and Joe & Brian couldn't have been nicer. David brought the car out and it was nicer than the day I picked it up at the dealership. The car is only a year old, but it was dusty/dirty on the inside and the black paint had a spot from some bird droppings that I didn't wash off right away. David took care of everything; it's obvious he takes pride in his work. He even took the time to tend to some scratches on my friend's car. I hope I never need Parkway Auto Collision because of an accident, but, if I do, I know my car will be in good hands and that I will have a pleasant experience. My friend was so impressed that she's going to bring her car there. I highly recommend this place. read more

All I can say is WOW! This past weekend a driver lost control coming down a hill I was traveling up and slid into my front bumper. Of course with Thanksgiving this week I was concerned about traveling with the car damaged. When I arrived Monday morning and explained the situation to the team at Parkway, the seized the moment to gain a lifetime customer and promoter. I was concerned my request to complete the job so quickly would be at the expense of quality. That concern immediately subsided when I picked up the vehicle this afternoon. Boy do they do some great work! I would highly recommend this body shop to any friend or family member because of the experience I had. Easy to work with, friendly, responsive... I could go on and on. If you find yourself in an unfortunate situation like I did, don't hesitate to let the team at Parkway make it a little easier for you. read more

True story!! Just got my car back from Brian and Joe at Parkway 2 weeks ago. They not only did the repairs in a professional, timely and courteous manner, but the car was delivered back to me looking brand new inside and out. I know it's a cliche but I told them I felt like I had friends for life. Came home from work yesterday and was told that my newly gleaming car had literally been hit and run by a truck! Shock and confusion wore off quickly as soon as I remembered that I had friends in the business. I called Brian and Joe and car is already towed to their shop and insurance estimator will go directly to their shop and save me the inconvenience of taking time from work. I already know how beautiful the car will look when they bring it back and how professional and easy the process will be. read more

The BEST. truly I have never experienced an Autobody shop with this level of customer connection, quality, speed of getting my car back and value. Joe and Brian are pure gentlemen and auto body masters of their craft. Highly recommend. read more

This place won Best of NY a few years back and it is easy to see why. The fact that they send a car service to pick you up makes life A LOT easier. I had a door panel replaced and a front bumper (yeah, I am a good driver). It came out to 1800 with tax. I told him that I had gotten estimates on the bumper elsewhere the lowest of which was 1250 and he quoted 1100 for it. I told him I didn't get an estimate for the door panel (even though I had but I wanted to see if he came in lower without that) and he quoted 700 which was basically in line with what my other quote was which was $645. So my suggestion is get some quotes beforehand and let him know what prices you found! I dropped the car off on Monday and it was supposed to be ready by Friday. It wasn't ready until the following Monday but it looked great and they detailed it for me. The other great thing about this place is that if you have a little less damage than I had, you can just email in pictures of the car for an estimate. Good service for those who don't have a lot of time to deal with fixing their car (and who does)! read more

Let's go Pros (-) & Cons(+) -For starters, I was told my car would be ready in 9 days. 9 days turned into 30 (and thats with me applying pressure around the 25th day.) -They did not replace nearly half the parts that GEICO payed them to replace on my car and when I bought it to their attention, i got a lame excuse. -Poor workmanship (they replaced the hood and afterwards, the hood and bumper has a huge gap. I can fit my whole hand between the hood and the bumper without releasing the hood latch). The radiator assembly is loose (they never replaced it, though it was included in the GEICO adjuster's list.) -When I finally got the call that my car was ready, it was returned with a broken key, the headlights were off centered (causing me to drive at night without being able to see any of the road) and the interior had grease marks on the console and headliner (which was not there when i had my car taken to them). +They charged me half of my deducible (which many collision shops do if you speak to them prior to taking your car to them). +They reimbursed me for my key that they damaged after I told them I refused to come out the pocket the $150+ dollars it would cost me to get another key. +Though my experience with Parkway Auto was less than desirable, I will say that Brian did reach out to me after noticing my dissatisfaction with the work, in efforts to rectify my issues. I may have just been one of the few consumers that had a bad experience with Parkway as Brian seems to be a stand up, consumer friendly guy. read more

Had a bumper touched up and they did a wonderful job, would not hesitate to recommend them.

I had a detailing deal with them, besides the fact that they pushed my appointment back by months, which didn't bother me that much, the guy did an ok job, but somehow misplaced couple of things I've had in the car, a charger, headset etc.. After searching the car real well, and not finding it, I called to ask see if he knew where he had put it, or if he has them there and possibly forgot to put them back, well the guy flipped, he was pretty much telling me it's impossible for him to do that(misplace them), and I should look again. Long story short I did, and didn't find them, again. Common courtesy would've been for him to at least try to look around his shop, and then decide how to go about it. Poor customer service as far as I'm concerned. Not going back . read more

The owner contacted me directly to address my dissatisfaction and offered to re-do the job as well as provide my boyfriend with car service there and back. Very much appreciated, read more

A couple weeks back, both my car bumpers were inverted in a four-car pileup. I'm a recent DC transplant and, with few car drivers/colliders among my city friends, I resorted to googling around for a solid repair shop. Based on the New York Magazine write-up (see Yelp above or browse here: http://nymag.com/urban/guides/bestofny/services/03/autorepair.htm), I took my chances on Parkway Collision. I picked my car this afternoon. It looks better than it looked on the day I bought it. I actually just kept saying that all afternoon - to myself, to my friends, to my car - "my car looks better than it did on the day I bought it" (or, when speaking to my car, "you look better than you did on the day I bought you"). I hope you get the picture. Now, maybe I was a bit incredulous because there was a day (long after the glorious day on which I bought this, my first car ... and just prior to today, when I witnessed its miraculous resurrection) on which I was unfortunate enough to see my car's inner workings through its mangled exterior. More likely, I'm in disbelief because the guys at Parkway were reliable, honest, and (most importantly) good at what they do. Oh yeah, and they made sure every scrape and tear was mended, even though my insurance would only foot the bill for certain pieces of damage. With so many shops to chose from in New York, I consider Parkway to be a pretty lucky find. Parkway is a little out-of the way, just like most of the shops around here. However, just as with the Yelper above, they paid for a car service to bring me there. They also (knowing I had AAA, but that AAA might take longer) came out to where my car had collapsed and schlepped it over to their shop. I wish I knew more drivers in the New York area so that I could throw the guys at Parkway some good business; I guess reviewing them here is the best it gets. So go out there, crash your cars, and patronize Parkway!! read more

Excellent! My car was side swiped on the street and I dreaded dealing with a typical body shop, but this experience was different. From the beginning, the entire staff is courteous and make the unpleasant experience of having your car repaired care free and easy. They make you feel like family. My Nissan was repaired in a timely fashion and looks as good as the day we bought it. I highly recommend Parkway for the quality of work and honesty that not many other body shops offer. read more

I just had a detailing/compounding at Parkway from a LivingSocial coupon. In all, I thought they did a good job and earned the "Yay! I'm a fan" designation. Though whoever set up the appointment with me over the phone was a little gruff, they were nice enough in person. I was told ahead of time that the process would take all day and that I couldn't wait there, so I was prepared to find a coffee shop nearby to get some work done. When I got back to my RAV4, I was amazed to see that the exterior was incredibly shiny and smooth-- it's been a good 4 years since it's looked that good! Dave showed me what he was able to buff out/touch up, and I was impressed. The interior wasn't perfect-- there were some streaks here and there, some of the dog hair remained (though in all truth, every last bit is hard to remove without resorting to tweezers), and the gearshift head now feels sticky. But I'm really happy with the experience and would go back for a similar service. Now if only they were easier to get to- it took a good 30-40 minutes in traffic from Clinton Hill... read more

I had a little fender bender a few weeks ago and decided to head to Parkway as I had been there a few years back and had had a pretty decent experience. I called ahead, and Brian was waiting for me when I arrived. For an experience that was supposed to be difficult, Brian made it as easy as possible. he even called Enterprise for me to pick me up for my rental. Based on the damage, it took about 2 weeks to repair the car, however, Parkway could have done it sooner if the insurance adjuster came earlier. In fact, Brian contacted me 3 days later to let me know that they adjuster had not yet shown up and facilitated the process. When the car was done, it looked like new. They really did an amazing job. Apparently there was a small part that hadn't come in when the car was ready and when I called Joe, he told me to have my regular mechanic fix it and just send them the bill. These gentlemen are truly good at what they do and they also have excellent customer service as they handle clients as they would like to be treated. They warranty their work for life and thus far, have kept to their word.Typically I've said never give up a good doctor, dentist or mechanic. I'm now adding to the list . . .never give up a good auto collision expert. read more

Your car is damaged. Your wallet is dinged. THEN your faith is restored by owner Brian Nacht and his team at Parkway Auto Collision. Brian came right to my door (no travel on my part required), he helped me immeasurably beyond merely providing an estimate (he guided me through the insurance maze), and more. He and his staff are the very definition of kind, courteous, knowledgeable and attentive. Their work is first-rate (the car looked as good as it did when I first drive it off the lot!). If it's quality, dependability and integrity you seek, look no further than Parkway. read more

I got into a very stressful first car accident recently and upon reading reviews about Parkway Auto Collision I decided to trust them with repairing my car because of their great reviews. I was so happy with their prompt, genuine and professional experience. I would recommend this location to everyone who seeks great service and quality work. Thank you for a turning a stressful situation around for me making me feel comfortable and aware of the process along the way. I was thrilled when I got my car back, like new, clean & beautiful :) read more

Brian is the only one I trust in this industry, and this is the only place I would take my car. All my questions and concerns were quickly answered, and my car looks great. Seriously 5 stars isn't enough read more

Amazing work! I had to get a completely new door and other parts and it was completed in only a week! The owner Joe is very informative and accommodating and helped me with every step along the way. Plus, the car looked like brand new after! read more

I'm glad I didn't read these other reviews before I went here!! I had some minor damage caused by another person's door swinging into mine. To be honest I didn't shop prices bc I just wanted convenience and this wasn't on my dime. Joe was great, very personable and accomadating. All you have to do is ask. Charlie, also great- he drove me around for no less than a half an hour trying to find a Bank of America. My repair was flawless, I highly recommend their service. You get what you pay for, and here it is not only the work but the personell. I am also pending an extra perk on an unrelated incident involving a cracked mirror that I discussed with them while they estimated the damage on the original claim.....will repost with details on that! read more

I have always put a lot of love into my BMW 3 series. When the time came to fix all of the scuffs and dents on the front and back bumper and hood from parking in the city, I did not want to go to just any shop on the block. Parkway came highly recommended to me through a family member. I read the NEW YORK magazine article and decided that I should just go for it. They gave me back my baby better than then when I purchased her and by this I mean it never looked better. Every ding dent and scratch, and there were at least 20 on there, was smooth and perfect. Thank you for your excellence and will be returning always in the future for more. HIGHLY RECOMMEND to anyone who cares for their car. And the owners are just real good people. Thanks Joe and Bri! -Greg read more

6 People in my household and too many accidents to remember, the professionalism of Parkway is unmatched. My cars are always fixed perfect and in a timely manner and I don't have to deal with difficult Insurance Companies, they do it all for you. I recommend Parkway whenever a family member or friends need auto collision repairs. Many thanks to proprietors Brian and Joe!! Vincent O. read more

Parkway Auto is a God Send! They made my Mercedes look like New after it endured terrible damage. They made a very stressful experience a walk in the park, I can't thank you enough! read more

best ever. winner of best auto body shop in ny

I took my car in yesterday to get an express cleaning inside and out. Not only was in washed and waxed inside and out, but they touched up some scratched and the engine looks brand new. When I returned 4 hours later the car looked great and the inside has never smelled so clean. I received great, friendly service and I'm sure I will return, considering a car's life in NYC. read more

Car: 2010 Toyota Sienna I bought the LivingSocial deal for a COMPLETE Auto Detail $75 (normally $179): http://livingsocial.com/deals/35037-auto-detailing-or-luxury-car-wash?msc_id=234&pid=34756898 I did my due diligence and made an appt AT LEAST TWO WEEKS prior and even called the day before to confirm. My husband dropped the car off around 8:30 - 9am on 6/1 and the car was not ready until 5:30 - 6pm that night. My biggest gripe: The upholstery was WET, to the point where when my husband told me, I was like WHAT? What do you mean?! So he turns around and shows me the two huge wet spots on his jeans and shirt. I was livid because we had to put our carseats back in on top of wet seats and since our Weathertech all weather rubber mats were sitting in the trunk because the floor carpet was still wet, we had to be careful we don't get the carpet all dirtied up. FAIL. The DETAILS that Parkway missed: 1. Whatever product they used on my dash? On the radio and clock display, there is this weird pasty streak and in certain sun glare, means I cannot see the display at all (think toothpaste splatter on your bathroom mirror type of thing) 2. Where the odometer, rpm dial display is...that was not wiped/cleaned to say the least, as evidenced by the layer of dust. Auto detail basics, no? 3. The inside of my back windows were not cleaned either, as evidenced again by the layer of dust and more damning, the suction cup marks left behind by the sunshades for my kids. Auto detail basics STRIKE TWO. 4. My trunk was not vacuumed nor was the trunk mat cleaned. Auto detail basics STRIKE THREE. 5. The line of grime that gets caught on your door windows and where it meets the rubber part? Someone obviously forgotten to roll the windows down a bit and clean that off. Auto detail basics STRIKE FOUR. 6. We had a flat earlier this year (thank goodness the hubs was driving at the time and was able to change the tire in 15 mins) but hubby's grimy and greasy hands left streaks on the panel that housed all the tire changing tools and stuff. Parkway missed that and it doesn't surprise me I guess since this panel is in the trunk area and they obviously didn't even bother to vacuum...so what strike are we up to? Areas that was SUBPAR: 1. CUPHOLDERS CUPHOLDERS - We are fairly clean people (even with two kids) but our cupholders, middle console table and mats were the dirtiest places. All three came back cleaner than when we dropped off the car but in an AUTO *DETAIL*, I expect ALL cupholders to be free of crumbs and beverage rings. A superior job would be getting them back to new car cleanliness (JUST SAYING). 2. Same story with the middle console table (between the driver and passenger seats). I think I could've done a better job with a wet paper towel. 3. The streaks and spots that they missed on the OUTSIDE of the car. Mind you, we had our car serviced at the dealership on 5/18 (and yes, I'm anal and just checked my calendar to be accurate) so we got a free carwash there. But hey a free carwash is a free carwash, so they obviously missed some spots. Most noted by me is the area by the back license plate (for some reason that seems to get missed A LOT by carwashes (ers?)). Of course, this was also missed by Parkway's attention to detail (har har). And the EXTERIOR COMPOUNDING? Non-existent as far as I know. (This was the only difference between the Complete Auto Detail vs. the Car Spa Express Experience). We DO have a "nasty gash" on the left door, some very deep scratches that were caused by remote opening of the door when the car was parked too close to the house. I guess the marketing-speak got to me and I wanted those scratches smoothed out maybe just a little bit? But per the hubs, these scratches were too deep to be compounded (from his experience). Okay fine, but did anyone go over the car with him and tell him what was compounded, what was not and why, etc? No. Which leads me to believe, no compounding was done whatsoever and I just OVERPAID for a Car Spa Express Experience. EXPRESS used loosely here of course since they had my car for over 8 hours. My rough estimation on the time needed to detail the car was 4 hours, 5 hours TOPS with ample open door drying time. So the 8+ hours was fully expected and we re-arranged cars and schedules but the wet upholstery proved to be a HUGE problem the next morning as that night it was warm and tthe condensation built up on the INSIDE of my windshield. Quickly turned up the AC to get rid of the humidity but once the air dried out it was obvious the inside of my windshield will need a good cleaning AGAIN (not even one day after a car detail!!) because there was water spots all over. NOT RECOMMENDED. read more

Took my Ford Edge here for detailing, it took a beating this winter. Dropped my car off in the morning and picked it up same day end of day, and it looks brand new like the day I picked it up from the dealership. Guys I dealt with were professional and courteous. I highly recommend this place. read more

I forgot to post a while ago that they left water in the back under the spare and it ended up smelling up the car for a few months..we found it after 2 wks and the car took forever to go back to a "acceptable smell"...I still like the place though, but that is something they need to look out for next time. read more

Had a very pleasant experience at Parkway Collision. They were friendly, considerate and not pushy at all. Dave did an amazing job detailing my car -- even got most of a difficult scratch out. He was very courteous and even drove me to the train station after I dropped off my car. This was very much appreciated especially since I saw how busy he was. Joe, the office manager was a friendly and interesting person with a devotion to The Beatles and Bono. I would definitely come back here again and work with these guys. read more

I had a very good experience with Parkway Auto Collision. My 2012 car had a broken windshield and several scratches due to vandalism. I mostly dealt with Joe, who was very helpful and forthcoming. They fixed the car in phases to accommodate my travel plans. The repairs were satisfactory and the vehicle looks great! read more

I brought my car in to parkway collision after getting rear ended. Joe was very professional and courtesy and did a great job with my car. He not only got it back to me quickly but the job was top of the line work and made it look brand new inside and out. I would recommend to everyone.EXCELLENT SERVICE! read more

Way to go Joe! Had a coupon from Groupon, or similar coupon, don't remember which company, that I had purchased for detailing and compounding. Hadn't used it, but when I had what I thought was a fender-bender, brought it to Joe, since he is in the neighborhood and he called me first thing in the morning (I had left a message on a Sunday, late afternoon). He was very helpful and accommodating. Called insurance co with me to schedule adjuster, drove me to subway. Well, with all the parts, labor and expensive paint, it was a few thousand dollar fender-bender (according to insurance adjuster--who, BTW, along with my insurance co, were also quite good). Kept me in loop, got repairs done in a timely manner. No BS or flim-flamming--very straight guy. In business a very long time. He gave me the full value of the coupon off my deductible AND I got the compounding and detailing. They did a wonderful job. Again, way to go, Joe! read more