Our association is small, approximately 75 homes. We have contracted with Crummack Huseby since the…read morehomes were built in 2011. Since taking over as president of the homeowner's association a few years ago, we have had a few different managers. In the last year or so we were blessed with Heather Eisfelder as our Community Association Manager. Once Heather became familiar with our community's concerns, she has been on it from day one. She is responsive to our needs and works in tandem with our Assistant Manager, Jane. Both Heather and Jane respond so promptly, even to last minute and after hours request. For a small community like ours, the value for our money has been worth it. I would not normally review a company like our management company...in fact I would never have thought they had a Yelp! page. What prompted this review was that during last night's meeting, Heather saved us about $50 / month on our street sweeping expenses. However, she went on to tell us that she had also identified nearly $300 in expenses that we pay per month and we do not use. For a small community of 75 homes, trying to keep dues low during this current economy, this is the kind of monthly savings that helps balance the budget and keep us out of the red. Heather also gave us other ideas on how to easily modify a rule to meet our communities updated needs. Thank you Heather and Jane! Your efforts don't go unnoticed.

Our Farmer's Home Fire Insurance was cancelled after 37 years for our house and the house next…read moredoor: The reason was that "the very large trees (flammable vegetation) are too close in proximity to your property on the slope as indicated". They poorly maintain the brush on the HOA maintained slope behind our house. These trees are now enormous and are causing fire hazards since they are in too close proximity to our house. We have been evacuated 2x over the last 3 years, so this is a serious concern. I have politely emailed and called Bridget and Michelle before her with our concerns. Every 2 years, they have done a 10% trim to those trees, basically unnoticeable, for these extremely large carob trees. Carob trees should not be on the slopes at all and had been planted illegally by a previous owner. We and our next door neighbor are the only ones on our street to have lost our fire coverage due this extremely flammable trees near our house. They still could care less. The rest of our neighbors (who are not near these large trees) all got their fire insurance renewed. We haven't had a claim in 30 years which was minor. These tress just keep getting larger and larger. An arborist told me that these trees need a proper structural pruning not a 10% leaf trim. Farmers considers us high risk for fire due to flammable HOA maintained slope vegetation.

I recently had a problem with my HOA dues. And after speaking to a very kind, rep. my problem was…read moresolved within minutes with great satisfaction. Mr. Ron E. instructed me via telephone on how to solve the said problem with ease. Ron E. is professional as well as curious, and knowledgeable. I am very happy with his service. I am giving this experience a 5 star rating. Thank you, Ron E.

I live in a Condo Project that toes the line with becoming Non-QM loan, cash only (meaning they…read morecan't qualify for traditional loans that the average American typically applies for). David and Ron with Assembly are two of the most dedicated managers I have met in LA. My family is no stranger to property owning; we understand "the good and the bad and the nightmares" of owning properties, HOA boards, and management companies. I had a pipe burst in my master bedroom, and David oversaw the remediation "by the book". It was timely, met the various benchmarks to avoid potential litigation, and was well within an acceptable time vs cost comparison, for the scope of work. Although I STILL currently have no ceiling in my second bedroom (due to a secondary issue/active roof leak), David and Ron are working tirelessly with my HOA Board and their requested vendors to resolve the issues as "cheaply" as possible for the Board. Timely and efficient might not be in my HOA Board's vocabulary when "cheap" is the priority, but I know that Ron and David have the heart and dedication to resolve issues in an equitable, fair, and efficient way. Thirty days and counting without a ceiling and active roof leaks might be my HOA Board member's "normal," but David and Ron manage that expectation with professionalism. David and Ron prioritize people, owners, and their overall investment from a big-picture POV, and that is what you want in a manager and management company. David and Ron are the first point of contact for a plethora of problems that arise daily for people just simply living their lives, and who need help getting back to their "normal". David and Ron's temperament puts them on par with sainthood. They are two of the best. Customer service is not lost with David and Ron. I hope they never leave Assembly or change condo assignments. They are a great asset to Assembly, and Assembly Management is fantastic.

Lea Thomas went above and beyond to ensure that a resident's concern was addressed clearly and…read morerespectfully. In particular, she took the time to thoroughly explain the handling of work orders, especially in cases where previously submitted requests may not have been addressed due to a residence error. She communicated this in a way that was easy to understand, while also showing genuine care in helping resolve any confusion or frustration. Her willingness to assist, clear communication, and positive attitude reflect very highly on Action Property organization. Employees like Lea Thomas are a valuable asset to your company and play a significant role in maintaining its reputation for excellence. Thank you for fostering a team that prioritizes such high standards. Pete M.

This review is long overdue. For a little over a year now, I've lived in a community where Action…read moreProperty Management manages our HOA. It's been a wonderful experience from day one due to our Community Manager, Aurora. She's responsive, friendly, knowledgeable, and quick to help with any questions or concerns I have. She's honestly the best!

As a vendor supporting management companies in OC, I'm able to see and experience how many of the…read morecompanies operate and different levels of professionalism. With many companies, their accounts/clients just feel like a number and it's like a race to see who can acquire the most. Ryan, Krystal, and the team seem to not be so focused on more, more, more, but growing gradually and naturally by word of mouth and relationship building. I highly recommend experiencing the Compass culture and skill set, I think you'll find it a great fit!

Although they are not my property management co. They are contracted to maintain the hill slope…read morefrom my back fence down to other development. They refuse to return my calls or address the slope. The trees have not been cut in 24 years since they were planted and weeds galore growing into my yard! One is bending my iron fence and they will not return a call and said they do not deal with homeowners!!!! REALLY!! What gets me is there are broken sprinklers and hill erosion and they refuse to return a call or address it! Insane and irresponsible. We are in a drought and they simply do not care! Well someone is paying that water bill. Very disappointed. Krystal Cervantes is not doing her job by flat out not returning a call my association also tried to contact her no response!

Diana Arias went above and beyond, explaining the situation and coming up with a solution within…read moreminutes. She provided all the documentation immediately and followed up with a call to ensure I had everything I needed. Flor Guzman

Absolutely terrible, dismissive, and rude. The transponder on my car to open the gate stopped…read moreworking after one year and they have the nerve to charge me $35 for a new one, after waiting two weeks for someone to finally answer the phone. This property management company is terrible and awful.

If I can rate them more than 5 star, I will. This property management is amazing. Their staff are…read morekind, caring and professional. Shoutout to Briana who's attentive to the tenants needs. She sends reputable company that will serve your needs in a timely manner. You can trust that APM Management Team will meet your expectations. Thank you APM team!

Extremely rude and unprofessional lady on the phone. I was simply inquiring on a home and seemed…read morelike she was having a bad day and let it out on me.

Overall, our move-in experience was good. I would like to…read morethank Greg -- he has been very responsive and efficient every time I reached out with questions. And thank you as well to Technician Ben -- his maintenance skills and help have been very valuable. Please keep your great service, thanks. Grace

They are always checking in to make sure our paperwork, move in, etc are going smoothly. And…read morewhenever we have questions they get back to us right away.

Jen Nagle & National Property Management Group have been very helpful & responsive to any concerns…read more& requests we have made in our HOA Community. The staff has been professional & friendly in all interactions. We highly recommend them!

After being ignored for weeks by Andrew via email and phone I called but of course he was in a…read more"meeting" unfortunately I had a very unprofessional and disappointing experience with Corbin. She was disrespectful, dismissive, and lacked basic courtesy. Instead of receiving help, I was spoken to in a condescending and rude manner that made the conversation unnecessarily unpleasant. An HOA should set the standard for professionalism and respect when dealing with homeowners, but unfortunately, that was not the case here. I know the management will not address this type of behavior, because Corbin is Andrew's assistant. Owners deserve to be treated with respect and professionalism however it's sad that over the years that is lacking. Owners are paying dues almost 500 a month, yet the property continues to look like it's falling apart. It feels like our concerns are dismissed while leadership remains unchecked. Homeowners deserve transparency, professionalism, and a board that actually cares about maintaining the community rather than allowing this kind of behavior and neglect to continue year after year!