My check was lost in the mail, and Ron helped me efficiently work through the situation with generosity and respect. He was able to remove the late penalty, and teach me how to setup Autopay so this type of problem doesn't happen in the future. Great customer service! read more

The management at Royal Palms HOA is outstanding, and Larry is the person behind the scenes making it all happen. I had the pleasure of working with Larry during an escrow transaction, and he was incredibly responsive, knowledgeable, and proactive every step of the way. He helped us quickly identify and coordinate the resolution of a maintenance issue, kept everyone informed, and was always willing to answer questions and provide guidance. As a Realtor, I truly appreciate professionals who understand the importance of communication and teamwork. It's reassuring to know my buyer will have someone so knowledgeable and dependable managing the community. read more

We were in desperate need looking for a new property management company for our condo association and we are so happy that we have found Assembly HOA Management. We've been incredibly impressed with our Community Success Manager - Junior Valencia. Any time a question or concern comes up -- whether from the board or individual homeowners , he is on it quickly, with clear and helpful responses. We never feel like we're left waiting or in the dark. He proactively keeps the community informed with timely updates, and reaching him is always easy. This level of attentiveness has made such a difference in how smoothly our community runs. We couldn't be happier with this partnership. And It's only been two months and we have already seen our community is turning around!!!!! read more

Great service from Ron in setting up my payment portal for automatic payment. It now goes smoothly and efficiently. My Homeowners Association is very happy with Assembly HOA Management. read more

Ron E was responsive, very thorough and patient as he walked me through an online process until it was resolved!

I live in a Condo Project that toes the line with becoming Non-QM loan, cash only (meaning they can't qualify for traditional loans that the average American typically applies for). David and Ron with Assembly are two of the most dedicated managers I have met in LA. My family is no stranger to property owning; we understand "the good and the bad and the nightmares" of owning properties, HOA boards, and management companies. I had a pipe burst in my master bedroom, and David oversaw the remediation "by the book". It was timely, met the various benchmarks to avoid potential litigation, and was well within an acceptable time vs cost comparison, for the scope of work. Although I STILL currently have no ceiling in my second bedroom (due to a secondary issue/active roof leak), David and Ron are working tirelessly with my HOA Board and their requested vendors to resolve the issues as "cheaply" as possible for the Board. Timely and efficient might not be in my HOA Board's vocabulary when "cheap" is the priority, but I know that Ron and David have the heart and dedication to resolve issues in an equitable, fair, and efficient way. Thirty days and counting without a ceiling and active roof leaks might be my HOA Board member's "normal," but David and Ron manage that expectation with professionalism. David and Ron prioritize people, owners, and their overall investment from a big-picture POV, and that is what you want in a manager and management company. David and Ron are the first point of contact for a plethora of problems that arise daily for people just simply living their lives, and who need help getting back to their "normal". David and Ron's temperament puts them on par with sainthood. They are two of the best. Customer service is not lost with David and Ron. I hope they never leave Assembly or change condo assignments. They are a great asset to Assembly, and Assembly Management is fantastic. read more

Marcia was one of the best community managers we'd ever had at our Association of 120 condo units, and we missed her. After a hiatus, when we learned she was joining this start-up, we hopped management companies, hiring Assembly knowing very little about them. It's good to have Marcia back, and Assembly has turned out to be pretty impressive. It's got the energy of a young company. Their leadership is "in touch" and cares about their mission as the company palpably grows, bringing on solid new hires we enjoy working with, such as in accounting. So far it's been a good run, still getting better as they grow. Stay tuned! read more

I recently had a question about a mailed payment and reached out to our manager, David, for clarification. He responded promptly, provided a copy of my ledger, and kept me updated while they confirmed receipt. Once the check was processed, I received confirmation right away. I appreciate David and Assembly's clear communication and follow-through in making sure everything was properly addressed and applied to my account. We did not get this kind of response from our previous HOA management company. Off to a great start so far. :) read more

Assembly started managing our 42 unit HOA at the start of the new year and they have already blown us away with their thoroughness, attention to detail, and support. We are very happy to have them on board! read more

I had a problem with my garage door, and I Ron and Marcia immediately responded, sending me a gatekeeper. I would like to send my appreciation for the excellent service recently provided. Thank you very much read more

I recently had a problem with my HOA dues. And after speaking to a very kind, rep. my problem was solved within minutes with great satisfaction. Mr. Ron E. instructed me via telephone on how to solve the said problem with ease. Ron E. is professional as well as curious, and knowledgeable. I am very happy with his service. I am giving this experience a 5 star rating. Thank you, Ron E. read more

I am the current President of an HOA with 122 units in Van Nuys, and earlier this year our community made the decision to transition to Assembly as our management company after an overwhelming number of homeowner complaints with our prior firm. The transition itself was no small task. Due to circumstances with the previous management company, the change had to be completed in roughly three weeks. Assembly stepped in during a challenging period and worked closely with the Board to ensure continuity and stability throughout the process. One of the things we value most is the transparency Assembly provides through their platform, particularly around financials and communication with homeowners. It has made a meaningful difference for both the Board and the community. In addition, every team member we've interacted with has been polite, responsive, and genuinely service-oriented. Having multiple people supporting our account, rather than relying on a single overextended manager, has been a major improvement. Steven, in particular, has been an asset in navigating more complex compliance issues and sensitive situations. His knowledge, professionalism, and ability to communicate clearly and calmly have been invaluable, especially when emotions run high on occasion. So far, so good. read more

They are a huge liability and a waste of time. It is better to go with PayHOA: * lot of losses to buyers of new units (2 of 3) -- this has never happened before with previous property mgmt companies * they are way over their heads, don't listen to them if they say give homeowners 3-months grace period * their communication is not timely * 600-700 email and email threads total * no other Multifactor Authentication probably to upsell their call center * their vendors are very expensive and play a game with you, especially taxes/accountants and insurance * originally, I thought this was a Stripe issue, but it isn't * I have to create synthetic data for our taxes because they did not give us any bank documents * ledgers are not transparent (Again PayHOA's system a 1000x better) * If you do drop AssemblyHOA, do it after you download all your documents We are now in concessions with the DFPI [Department of Financial Protection and Innovation]. I also reported them to DRE [Department of Real Estate]. I can't believe this startup is part of the Y-Combinator/Paul Graham Portfolio. read more

We switched over to Assembly for our HOA back in March. The transition took a little longer than we hoped, but that was because the old management dragged their feet getting the financials over. Since then it's been smooth sailing! They actually answer the phone when you call, which is a nice change. They had our garage gate fixed within a day, and the last HOA meeting I went to was quick and to the point (finally!). Overall, way better experience than what we had before! read more

We switched from another, notorious, management company to Assembly approximately two years ago and it's been a sea change to say the least. Our rep, Marcia, has been a breath of fresh air, providing guidance and direction through a major leak event (119 unit building) and consequent litigation. I would and do heartily recommend them. read more

We joined Assembly about two years ago and it was a great decision. The company offers the best of personalized service with the convenience of modern online tools for all aspects. As a Board member it's been great. They also cater really well to smaller associations like ours that can get lost at bigger Management companies and be over charged in fees. I highly recommend Assembly HOA Management and our property manager Carolina Badillo. read more

I really appreciate Rhia for her Excellent customer service she is very kind, professional, patient and easy to talk, this is my 2nd or 3 time speaking with her and each time had been pleasant , she did not treat me like I was bothering her. She went above and beyond today and even went a little past her getting off work to help me set up the account to make payments for the HOA. Thank you so much Rhia you are awesome read more

This is the worst HOA management company I have ever experienced. The HOA of my apartment unit in Long Beach changed the management company to Assembly in January 2025. It has been 7 months now. They still can not get the accounting balance right for my HOA fee account. In the mean time, they keep on charging my account for the late fee every month even I sent off my every monthly HOA check early. I called so many times to tell them to fix the account balance. This so called Community Success Specialist who is handling our HOA business promised to fix the problem, but he doesn't seem to be successful in getting the problem fixed. The people in this office are just not capable to do anything right. This management company is hopeless in servicing its clients. Don't use this company. read more

Willie D. We changed for the better with Assembly coming on board in January,2026. All layout of theirs and our expectations were ironed out back in August - Sept., 2025 due to lagging documents from prior company and obtaining various financial records. Mary, Marcia and Rhia have responded to our concerns and gave advise and implemented the best for our HOA which is small (only 27 unit). As a board member,I experience first hand in a plumbing issue gone bad, their fast response and checking to see if things were stable til plumbers arrived. When it wasn't, Assembly reach out to the called company and explained the changed urgency of clogged overflow. Everything was back in order after less than one(1) hour. Next day I had to place a urgent call (Sunday afternoon @3:30pm) garage gate springs (2) broke off and permanently closed. Will Assembly emergency line, came through! Gate springs replaced and resident owner were able to come and go in twenty minutes (20). Assembly is five(5) stars with our board! read more

I've been a board member for a while now and it's awesome to find an HOA company that helps us organize and manage our transactions. They were able to summarize everything we needed through the online portal and was responsive to any questions we had. The efficiency, responsiveness, and competency is very much appreciated! Overall, good experience so far - I would recommend this management team to whoever thinks their chaotic HOA needs some organization and transparency. read more

I will say, Assembly being our 3rd HOA company in 15 years has been the best but not without any growing pains. I believe we have been with them maybe 4 years? Marcia is back on our account which has been very helpful. I believe my association was one of the first buildings to sign on with Assembly and they have certainly grown. A few account reps were not the right fit for our needs (we do have some unique ones) but with Marcia back I am hoping to make some headway forward. Their online portal is pretty good to interface with as a resident and board member. The email communication now is much more efficient. I will say at the end of the day for any association, you need to advocate for yourselves with any vendor or company. I hope to continue to work out any kinks and hope that Assembly is successful as many other HOA managers out there are not. read more

Unfortunately we were not lucky enough to experience what the five star reviewers have. We hired Assembly Aug 2024. Initially, a lot was promised, almost none delivered. In a period of 5 months, we've had three different property managers. Each time they asked for another chance to fix issues the previous one couldn't. Regular service tasks were not performed, we didn't receive financials, invoices, late notices, bank statements, delinquency reports. The service we should have received per our contract. Most of our bills were not paid including utilities. Assembly's wrong advice caused challenges for us to do the budget. We met to discuss issues, majority agreed to give them a fourth chance, certain period to do a performance review. However, in the meeting, the list of concerns grew as we questioned their model of business. Most concerning issue revealed, Banking . Authenticity of the bank statements they provide on Assembly letterhead could not and cannot be confirmed with the Bank. Bills are paid by a third party from a separate account. Dues apparently are deposited in a different account. They work thru Stripe, we've been told Stripe doesn't provide statements, doesn't allow online access , basically, there is no way for us to check what is in our bank account other than the virtual software of Assembly. Stripe is in total control of our Bank accounts. Shockingly, we discovered our Reserve fund is deposited in a non interest bearing checking account! We were told this is the only type of account available based on Assembly's contract and the alternate business they have with Stripe. Approval of every expense including recurring expenses is required because their software can't accommodate this function yet, which adds to headache for the board members every time there is an expense. Their outsourcing is a privacy concern as almost everything is outsourced to a third party, exposing our HOA to additional risk. The financials that were finally provided after 5 months are very limited, it doesn't include balance sheet, a proper GL, aging report and is not segregated. It's a copy paste of bank transactions with no explanation. Homeowner's statements are confusing and unusual. First week of the review, a vendor was paid twice in error, wrong statements were sent to the owners that was retracted later, late fees were assessed in violation of our CC&Rs, and delinquency reports contain inaccuracies on their portal. Mistake after mistake. Although their team is friendly and nice, it appears they don't have the infrastructure to handle finances and HOA operations, besides putting vendors on autopay and homeowners on ACH withdrawals. This could improve with time, but for us hiring Assembly has been a total time wasting disaster. read more

Truly, I cannot say enough good things about Marcia, Rhia, and the Assembly team! They are very knowledgeable, always professional, promptly responsive, and extremely resourceful in navigating all things HOA related. After being stuck with poor HOA management previously, due to an oppressive contract, Assembly has been patiently rehabilitating our HOA and ensuring everything is above board, on budget, and up to code. With their groundbreaking app, not only can residents set up automated HOA monthly payments, but they can also easily see how their HOA dollars are being put to work In terms of how the money is allocated. As a board member, they are literally a godsend! read more

Our community has had two horrible property managers since we were built 14 years ago with basically no guidance or maintenance. Once we found Assembly, literally EVERYTHING changed. Things that hadn't been fixed in 14 years were done immediately. They've helped us save so much by finding better vendors with better pricing. Their referral network is second to none. And even with a challenging construction issue, Assembly has been able to generate the first positive movement forward in years. Seriously, without Marcia and Shreyas we would still be stuck in our same old doom loop. They are basically the only vendor we trust for our community. read more

We hired Assembly because our previous management company was an absolute nightmare. Since we've started working with them, they have completely automated our books to access on their website, which is AMAZING, and makes everything infinitely easier to keep track of. They are immediately responsive to any requests or inquiries we might have, and they are also always courteous and helpful to work with. To top it all off, their fees are competitive and reasonable. I would refer them to anyone who is looking for a new HOA management company. They are absolutely top notch! read more