This HOA management company demonstrated an unacceptable level of unprofessionalism during a recent maintenance issue involving my tenant's balcony railing. My tenant received less than 12 hours' notice, delivered as nothing more than a handwritten note left the night before -- no official communication, no timeline, and no clarification about whether anyone intended to enter her unit. As a landlord, I am legally required to provide proper written notice before anyone enters or disrupts a tenant's home. Instead of acknowledging this basic legal reality, the HOA responded to my request for clarification with a passive-aggressive message implying that I should be "more compliant" and "grateful." To be clear: I did not object to the maintenance. I objected to the complete lack of proper notice. I objected to being expected to guess whether interior access was required. I objected to being lectured for asking for the information I am legally obligated to provide. A competent management company should understand notice requirements, communicate clearly, and provide accurate information so owners can comply with the law. Instead, this company chose to deflect responsibility and blame the homeowner for their own failure to follow basic procedure. If you expect professionalism, transparency, or even the bare minimum of organized communication, this is not the management company you want overseeing your community. I have had nothing but problems with this group since they signed on. I just got done fighting late charges because their accounting system couldn't seem to process my payment on time and now I have unprofessional maintenance emails being sent to me. Avoid. read more

I'm a homeowner in a PMP Managed property. My negative review is specifically toward Brooke Jordan who failed to provide proper courtesy notices of violations. Instead her and her team issued large fines before the violation could be fixed as we were new to the neighborhood and did not know. We also had multiple break in's in our neighborhood during this time. read more

Brookside Village managed by PMP and has raised the HOA fees twice a year $750 to $850 monthly and we have about 400 units and doens't get anything done in the community. The condomin is never well maintened for what we pay and with high risks or personal injury , property has damages all over , including leaking in different areas , including the garage and the stuff doesn't maintain the property and seems like there is never manage on duty. The club house has such old, broke and dirty furniture from the 70's and has never been replaced , the pools chairs are all broke and lots of pool chairs piled up in the pool and broke , can't use it , was never fixed for the last 5 years or replace it, can't find one chair that is not broke to lay down . The pools floors has cracks all over and weed growing up in the middle, people also don't pick up after their dogs and there is lots of feses on grasses inside comdominim areas. People also hang their towels c clothes and rugs to dry on balconies , well ... I can go and on and on... the place looks in deplorable conditions . Also, sprinkles hasnt worked for at the least since when I moved in 4 years a go and the and plants are dying every summer I feel so bad for the grass and plants not getting enough water . The gardeners do not clean all the weeds between plants and floors etc . It's Erica Wood the assigned manager ? She hasn't responded to any emails or messages with updates and never come visit the property to see on her own eyes . read more

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WARNING!! Bad HOA management company. They have violated Davis-Stirling Act with us and many more. Their management team along with their property Manager (Marissa) are horrible, liars, harassing in nature and grossly incompetent to handle any HOA matters. We DO NOT recommend them!! They have costed our association 10's of thousands of dollars of unnecessary legal fees and strong armed homeowners with illegal violations just so they could charge a fee for ARC approvals. If you hire this company, you will regret it, trust me!!! Bad Bad Bad read more

I just wanted to take a moment and send a shout out to Alyssa Martinez from PMP Management! She is doing a wonderful speedy job at bringing our Homeowners Association Community up to speed, best start to a Home Owners Manager I've seen in over 10 years! Awesome read more

I just want to thank Kiele Judd at PMP Management for helping us finally resolve a parking issue that had been dragging on for weeks. We had been stuck going in circles and getting nowhere, but once Kiele got involved, the problem was completely resolved in less than a day. She was professional, patient, and most importantly, she actually listened and understood what was going on. We're truly thankful for her help Kiele turned a long, stressful situation into a simple, positive experience. So thank you very much for everything and being so understanding. read more

Very disappointing communication from this HOA management team. When we first moved in, communication was much better, emails were answered and community maintenance work was communicated in advance. Since our community was assigned to Chad, that has completely changed. Calls have never not even once have been returned, every single email has gone unanswered, and customer service keeps saying they will forward the message, but nothing ever happens. I even escalated the issue to Chad's manager, Jason, and still had trouble getting a response. Homeowners should not have to chase management just to get basic communication. Extremely frustrating experience. And Brad, don't bother responding to this with your generic message and general customer service line phone number because that does absolutely nothing. Get your sh*t together instead of being thieves taking HOA dues and just sitting on your lazy behinds everyone is always on lunch 24/7 and never available apparently. As of right now, replacing this HOA with a literal sack of potatoes will have the same outcome, which is absolutely no work/communication. P.s. there's a bunch of fake 5 star reviews from fake accounts. read more

Do NOT hire these people to mange your HOA. We did and are not regretful! Employees are lazy, incompetent, and very poorly managed! Avoid at all costs!!! read more

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What a shit HOA , didn't do anything, not set up the gate , I called the asking about the mailbox problem they fking calling me back 15 days later ? what are you guys doing ? Manager always busy read more

This updated review is for the Community Care Manager, Sylvia Ascencio. After enduring something pretty disturbing that happened to my family in a community that my parents & siblings have lived for over 20 years, she took the time to hear our story and figure out positive solutions. Solely due to my interactions with her and due to her kindness, I feel much more at peace that this community will remain a safe haven like it always was for my family and our neighbors. read more

PMP Management - Homeowner Association Near Me - Irvine, California

Update August 2024: Now this HOA keeps claiming that I am in violation of leaving my trash out on the street past the acceptable hour. Yet I am the only resident on the entire street who puts it away in my garage every week. Pretty sure im being singled out for the bad reviews. And Brad, the phone number you provided always goes to voicemail, not a surprise. I need to start recording myself putting my trash cans away on time before these crooks take more of my money. read more

Ms Kiele Judd is the best. Whenever I request for service. I got reply right away and service is excellence. Thanks PMP best company Cheers Hanh Tran read more

Today I had been very frustrated with the auto generated emails from PMP regarding new ownership of a home and setting up an account. However, I called in and ORIANA FERREIRO did a fantastic job taking care of me and meeting all my expectations. She was polite, professional and got the job done. If only she were in charge of those auto-replies! Thank you Oriana- well done! read more

Hey everyone, I'm a homeowner with PMP Manage as our HOA management company. I just want everyone to know if you're considering moving into a community where they manage it please know you'll feel very small and insignificant.. None of their staff knows what's going on and they treat you like children. This is one of the worst experiences I've ever had with an HOA community management company They have a high rotation of staff- huge red flag. They never respond to their own request ticket service- super inappropriate. read more

Michelle Hying is awesome! So thorough, helpful and pleasant! I had a GREAT experience...thank you, Michelle!!!

Michelle Hying helped me today. She was so courteous and helpful. Very patient and a lovely person to work with to navigate my payment issues and help me to resolve them. I wish all customer service people were as delightful to work with as Michelle. read more

They don't care about anything. I've been reaching them to solve my violation issue since last Nov. Still nobody cared about my emails or phone call. I never get in touch with the assistant manager via phone even I called for tens of times. read more

I want to give Guillermo Echegaray a HUGE thank you for his help with some unfortunate work orders I have been having to deal within my community. He has been beyond communicative, respectful, and organized. He has gone out of his way on multiple occasions to give continual follow ups and making himself available to speak on the phone directly. I am thankful for his patience, understanding, and hard work ethic. Guillermo has been a crucial part of our community's HOA in getting things done, which has been very much needed. read more

PMP's service is disappointing and has negatively affected our buildings. We expected improvements from PMP, but the opposite occurred. They frequently overbill you, they have incompetent staff, and they have poor manners. Watson replaced all old vendors with new, more expensive contractors. The Doorman has more control than PMP. The unprofessional behavior of PMP staff, who are often unavailable and operate arbitrarily, is a serious issue. Please share this feedback; it reflects our reality. read more

I am very pleased with the response I received recently from Kiele Judd. So often when homeowners express concerns, they are not given the type of attention deserved. This does not happen with Kiele. She responds quickly and resolves issues for us. She is a great asset to PMP read more

We had the best customer service with Guillermo at PMP Management in Irvine! We've interacted with many management companies over the years and honestly I've never written a review before. Guillermo and PMP far exceeded our expectations. Guillermo listened to our concerns and promptly resolved our issues. He was quick to respond and communicate the information we needed. He is exceptional!! Thanks Guillermo and PMP! read more

Really good follow-up with homeowners. Great communication with community. Our HOA has been managed for over 12 years with PMP. It does a great job. read more

Mr. Watson, I know you care about your company's reputation. So, this might be the best way to reach you out. I've been in CPW Tribeca, Irvine for more than 3 years, and I need to indicate what your team has done afwally. 1. The Service: I only requested one thing about the noise control, many times over the 3 years. Because we live in an apartment structure, some neighbors might not notice it. What I'm asking about is to post a note or announcement in the public area like in the elevator so people can be aware of it; and your community manager had done NOTHING but sent a letter (not sure if she really sent it or just playing with me), Cuz it never gets better in the past 3 years, and she was judging me, and let me deal with it. I'm paying you $400 per month for just a small request over 3 years, and I get back with anger and judgements. That's NOT Fair! You really should choose a real one that cares about the community to be the manager, not a friendly-looking villain to talk to you the best, while hurting us as residents, and your clients. 2. The fees: Based on how bad the service is, I have no idea where our money goes when I pay you every single month, on time, no delay! But I never got the equal service, even a good attitude.  Even so, your community manager doesn't understand how important our role is to you. But she said she works "tirelessly to make sure the HOA is taken care under the guidelines of the HOA and as civil code indicates." WHAT A SHAMELESS BIG JOKE! Mr. Watson, this kind of person is only going to hurt us, hurt you, hurt your company's reputation. I'm not going to waste my time writing a review here if I never talked with her. What a TIRELESSLY person to serve you as her boss, and what a SHAMELESS clown to us as her clients. read more

We are new residents moving in and had some challenges to work through with our remodeling. Michelle Anderson was exceptional in helping us resolve roadblocks in less than 24 hours and saved us significant amount of expenses that delays would cause. Terrific customer service, exceptional responsiveness and very helpful quick resolution. We are very grateful and satisfied with our experience. Thank you, Michelle! read more

I wanted to mention Nathan Straiter in particular because he was so responsive to every email and made such an effort to help me obtain approval on my project. I really appreciated his help and kindness. read more

Horrible company with predatory towing practices They towed my car from infront of my garage during construction read more

PMP, Nathan in particular has been handling our parking situation with total professional finesse. The guy is available, and is handling this delicate situation with discretion. Keep up the good work here in Laguna Sur. Nathan is part of why we live in Paradise in the OC. read more

Brittany was very helpful and pleasant to work with. I know it's not an easy job but I appreciate all the effort and time she put into our request for the clubhouse rental read more

I have owned my property for 30 years I have to say one of the best property managers I have ever encountered is Kiele Judd She is extremely quick to respond and makes you feel valued as a homeowner She is truly an incredible asset to our community Rare to find such type of managers read more

I served on a HOA board for almost 3 years and since I have sold homes for 31 years, I have a lot of experience with HOA property mgmt companies. Stay far away from PMP!! In short 8 months, our HOA had more than 6 PMP managers because they quit working at PMP. The transition from our old prop. mgmt co to PMP was horrific. It took PMP over 6+ mths to get our financials and set up our books. After 8 mths of PMP handling our accounting, I brought to their attention that they didn't collect any "late fees, interest, etc. on our owners' account. PMP's response was "someone forgot to turn the button on in their software platform"! No one at PMP ever audited our acct and as a Director "I" had to point out their screw up. Then it took PMP over 3 mths to correct their error. Our HOA lost thousands of dollars due to this one error. As a former Director, I demanded accountability and answers on why on-going issues and problems. PMP ignored me and refused to respond. They would make threats and harass me for being the "squeaky wheel" on our account. The CEO/Brad is a great used car sales man and when we interviewed him for our account he had all the answers we wanted to hear. Once he got the account, all he did was make up excuses, deflect and blame other people for PMP's non-performance and the ton of errors they made. VP Michelle, was assigned to the sergeant position to "strong arm" and intimidate the HOA/Directors. One HOA meeting she attended she had the nerve to be condescending to me rude to the owners'. I was outraged and she should have been immediately fired for her behavior. I have hundreds of examples of my nightmare experience with PMP. I'm sure when PMP reads this email, they will have their attorney threaten to sue me and demand I take this review down. These are facts folks - don't hire PMP! Best! Cheryl L. Laguna Niguel HOA read more

From the first phone call to PMP throughout my interaction with them, service was absolutely amazing. I spoke with Paige first and she was so professional and polite and listened to what I needed and directed me to Marissa. I cannot say enough about the help and guidance I received from Marissa. She was so patient as I explained my issues and did everything she could to help. Her professionalism, willingness to help, and compassion were not lost on me. Marissa definitely put the customer first and was one of the most helpful people I have ever worked with at any management company. She truly deserves 10 stars!! read more

EDIT: Brad Watson wishes to discredit my review while... This PMP yelp page has 17 x 1 star reviews, 1 x 1 star review that is Hidden, 13 x 1 star removed they flagged: Total of 31 different 1 star reviews I already made a statement to him that if he disagrees with any single fact in my post below, I will edit and remove it. (He did not disagree with any fact). As he does not know how to defend against the truth, he turns to name calling such as "abusive". Interestingly 100% of my communications to PMP are in professionally written emails that I run by an expert. I have never met any member of PMP, I have never stepped food in their office, and I do not telephone them. I ensure everything is in email and they cannot produce a single email that constitutes abuse. Also, Not sure what he is speaking of when he discusses limiting contact. I've had multiple emails between our PM and regional manager just today. No one at PMP knows where his allegations are coming from. Honestly, I feel bad for the guy. He must be going through something. People like him just don't understand much nicer life is when you are kind and honest to people. ORIGINAL REVIEW: NOT POSTING MINUTES, NOT RESPECTING DAVIS-STIRLING LAWS, & GASLIGHTING. Also, they are removing reviews. I have personal experience with the CEO of PMP Brad Watson. When I informed him that our manager and regional manager were not responding to homeowners, he said my emails were "abuse", yes he put that in writing. He did not ask for proof, he simply denied. I have lots of unanswered emails and work orders from our neighbors to show him as proof, but he does not wish to view them. Management even stopped posting our minutes for almost a year. Legally, they are supposed to provide it within 30 days. But for 11 months they did not post it until I requested it personally. Today, it's still not posted on time. Only once did he investigate my claims and after he looked into the manager's emails, he saw that the manager was not responding to homeowners for many months. Mr. Watson then met with me via zoom and emphatically apologized. He apologized so many times I told him to stop apologizing. He kept telling me what a reasonable person I am and that he would earn our community's trust back. Fast forward a few months and everything went back to the way it was. No responses again. Even to urgent matters involving fire alarms and people getting stuck in elevators. Just recently, I decided to run for the board, and PMP denied giving me full access to the membership list (they automatically opted every homeowner out of sharing their number & email) which goes against the Davis-Stirling law which gives the opt out option to the homeowner, not the property management. I have taken the time to speak with other board members (current and present) who have worked with PMP and they have the same experiences. I am aware of one community working to get rid of PMP as we speak and another community is starting their plan for removal. I will add that I am not a lawyer, so if I read something incorrect on the Davis-Stirling website, I am happy to correct my statements. When I inform PMP of the negligence in posting minutes or not abiding by a certain law, they don't correct me. To anyone at PMP reading this, if I misspoke or got any fact wrong, just email me or message me on Yelp and I will immediately correct this review. It's important that this review is 100% factual. If I was a board member, I would be very scared to hire PMP as my management company as the association carries the liability. ***Every time I ask Mr. Watson about why they are not providing me answers to simple questions about the upcoming election, he tells me a lawyer will respond... but no lawyer ever responds. PMP has informed me 6 times in the last 3 weeks that a lawyer will respond to me. But if my statements are factual and I present evidence, can someone explain what a lawyer is going to do? I presume the lawyer will inform them to post the minutes and start following the law? read more

"I'd like to thank the PMP team for their quick response in resolving my roof access issue. Michelle and Guillermo were especially helpful in addressing the problem, and I really appreciate their assistance." read more

Kiele was quick to respond to my request for an application to install a ring camera. Hopefully, the HOA Board will be as responsive and timely as Kiele was in approving my request. Thanks for your help, Kiele. read more

Alona Scott and Tiffany Moore managed a Canyon Villas HOA event to kick-off AT&T Fiber Optics. This event was beyond expectation of our community and AT&T. Turn-out was extraordinary, food and drinks, decorations all done to a level of professional event planning. Comments from our community and the AT&T reps were all highly complimentary. This event accomplished two things: brought our community together socially and brought an engaged awareness to what services AT&T can provide our members. I hope PMP recognizes the talents Alona and Tiffany bring to the table beyond what the do every day as HOA Community account managers. From all of us at Canyon Villas....THANK YOU......JOB WELL DONE!!! Canyon Villas HOA Board President and Treasurer read more

PMP Management's approach to property management leaves plenty of room for improvement. If you're "lucky" to be connected to a live person, more than likely, it will not be your property manager. The first property manager who was here for a few years was usually unavailable and unresponsive. Receptionist/assistant's provide a caller w/boilerplate responses such as "the mgr. is out in the field, in a meeting, or whereabouts unknown." Furthermore, the current property manager for Vantis is not too quick to respond to homeowner's messages, and from what I learned today - she was still going through emails received over the weekend! She suggested I contact her "team", as they are "always available" as Vantis is not the only property she manages. Perhaps PMP needs to update their website and recorded message to remove "extraordinary customer care and proactive, value-added management style, as that is clearly not what I've seen here in the Vantis community. As a resident, I believe that clear communication is essential for a well-functioning community. It is disheartening to see our HOA fall short in this regard. Whether it's addressing urgent repairs or providing updates on community matters, timely responses are crucial. read more

PMP Management was very helpful in our move to our new home and community. Brittney and Sylvia at PMP were instrumental in resolving our issues and concerns in a timely, effective, and professional manner. read more

PMP took over from another HOA company and carried over a late fee I was never made aware of. They expect me to pay it but can't tell me what month I was supposedly late. I have a property management company making my HOA payments and say they have the records to show no payment was ever late. This has been going on for seven months now. A community manager was supposed to call me 2 weeks ago but never did. read more

I am so impressed with Marissa Syprzak, she has helped me with multiple issues at multiple times and was very pleasant even through me venting about my issues. I wish there were more customer service people like her in the world. She is amazing!! read more

Had a great experience with Guillermo Echegaray at PMP Management. Recently our HOA switched our gate access from radio (garage door opener) to RFID decals (think toll-roads). This left us having to enter the gate code every time we enter the community. I received the contact information for PMP Management from our landlord. I reached out to Guillermo at PMP. He was very professional and went above and beyond in coordinating the proper approvals from the landlord and then providing me with detailed instructions. When I arrived at the PMP Management office, all the paperwork was prepared and my access RFID stickers were bundled with detailed instructions on how to install them. It was a quick encounter, because of all the prep work Guillermo had done ahead of my visit. read more