Can't get Jason Mulkay - PMP Management to respond to emails. It appears they're just not important enough for him.

Had a great experience with Guillermo Echegaray at PMP Management. Recently our HOA switched our gate access from radio (garage door opener) to RFID decals (think toll-roads). This left us having to enter the gate code every time we enter the community. I received the contact information for PMP Management from our landlord. I reached out to Guillermo at PMP. He was very professional and went above and beyond in coordinating the proper approvals from the landlord and then providing me with detailed instructions. When I arrived at the PMP Management office, all the paperwork was prepared and my access RFID stickers were bundled with detailed instructions on how to install them. It was a quick encounter, because of all the prep work Guillermo had done ahead of my visit. read more

Worked with PMP and they are very responsive and knowledgeable. I've dealt with previous management companies before but it has never been so prompt and professional as PMP. Thank you, Lia, for all your hard work, follow up, and responsiveness. read more

Taylor Fox is our property manager and she is the best. She is responsive (even when we email her too much:) ) and always has a pleasant and helpful attitude. We are so grateful for her and hope she is our manager for many years to come! read more

We appreciate PMP as a management comany, They have been very helpful for us in our time of need especially with all the home repairs. Especially Dionne Pettipas, She is very thoughtful and has a lot of insight responding quickly. We feel we are in good hands with her. Thank you PMP and Dionne for listening and helping and going the extra mile. ! We appreciate her . Thank you read more

I want to give a shout out to Taylor Fox! She is amazing! We have had issues in the past with management companies and Taylor Fox has restored my confidence. Her work ethic is a rarity these days and to top it off she is a joy to work with! read more

The condo above me is requesting that the hot water line to their laundry be connected. It has not been connected since the condos were built back in the 1980s, so this is clearly not an emergency. If it was, this might be a different story. I was informed by PMP Management that the only cost that will be covered for the repair to my ceiling is the drywall patch and that repainting would be at my expense. Anything more would have to be approved by my HOA. PMP was notified by email on 10/7/2024 that repairs could be made through my ceiling as soon as I received written confirmation from them that ALL expenses would be covered, including painting. They said they would need to get HOA approval. That's the last I heard. Until this afternoon when I received a threatening voicemail from Michelle Anderson. See transcript of her voicemail attached. I have yet to receive anything in writing stating that all repairs to the ceiling in my condo will be covered. read more

PMP Management - Transcription of voicemail. - Homeowner Association Near Me - Irvine, California

Had to work with this HOA company on some seller violations and get a letter of HOA responsibility for termite work... Kiele Judd was super responsive and got me what i needed in a timely manner that allowed us to get to closing, and she was just a pleasure to work with. Cant say that about all HOA mgmt companies :) Generations Escrow read more

I have actually found that this organization prides itself on jumping in front of any issues. Kiele Judd has been great and so has Sylvia Ascencio. I am pleased to provide this positive feedback - well deserved! read more

I was out for my daily walk and noticed the outside wall to our community needed general landscaping attention: weeding, trimming, and so forth. I also found an abandoned window frame, discarded there for some reason leaning up against the wall. I contacted Taylor who emailed me within 48 hours and promised to let our landscaping company know about it, and, that they would pick up the window frame from me, as well. I really appreciate the prompt attention and thank you to Taylor for a most thorough and professional job! read more

Very hard to get hold of. We were just informed our monthly association meeting for tonight has been cancelled. They did not give a reason. They are absolute rubbish. All the 5 star reviews must be from their employees I live in the Serabrisa association in RSM. We got rid of one bad management company and replaced them with a worse one. We pay $400 a month for this read more

I had an issue with a clogged drainage pipe, and our property manager Kelly was able to get a vendor to come and fix it within 48 hours of my informing her about it. And this was on a weekend too. And more specifically, on the weekend So Cal was expected to get hit with a tropical storm which made it all the more urgent. So big thanks to Kelly for getting it done in the clutch. read more

I had a request for Kiele and Michelle and they were so professional and polite. They worked on my request quickly and were able to assist. Kiele was specifically pleasant to work with and I recommend PMP Management. read more

Guillermo was awesome in helping us solve our issue. He was very professional and responsive.

Kyle Black, who is my community's assistant Property Manager, went above and beyond to help me get the HOA Board accommodation I needed on an emergency basis. I appreciated his sense of urgency, professionalism, and understanding of my situation. read more

Our community was self-managed for 10 years. Our homeowners have gotten used to immediate person-to-person attention to their problems. The transition to PMP was not easy and we went through quite a few Property Managers but since Lia has come on board, we have seen such a drastic improvement, we can finally see the light at the end of this tunnel. She and Nathan have been very attentive to every request and have worked closely to ensure we are making strides to keep our homeowners needs addressed and keep most everyone happy. read more

Marshall Crawford, Assistant General Manger at The Towers in Laguna Woods Village is professional, responsive, kind and helpful to my aunt. I am happy that she lives in a community that cares about her well being and happiness. I hope residents at The Towers know how lucky they are to live there! read more

Honestly, it is specifically Adam that does such an amazing job. He is so kind, respectful, and truly cares about the people in the community. No matter what happens, even when bombarded with complaints, he is welcoming and so very supportive. He organizes fun events and provides community support with a "can do" attitude. I feel so safe just knowing he is there and is always ready, willing, and able to lend a hand. Even when fraught with challenges and barriers, he finds a way to persevere, He is absolutely priceless, and I hope this company acknowledges the value he brings. read more

Our community feels very fortunate to have someone like Lia Dalhover as our HOA manager. Her commitment and extensive experience have had a positive impact on our community. Lia's dedication to often working until 10 pm showcases her strong commitment to serving our community. Her knowledege and passion for large community projects has been invaluable insteering our community towards success. It's wonderful to have someone with such skills managing our HOA. read more

PMP Management Team for Harbour San Clemente, CA, Is fast, courteous and very responsive to the needs of the community. I have lived here for 24 years and this is by far the best management company we have had here at Faire Harbour. Special thanks to Taylor, Nathan and Michelle. read more

As a service vendor for multiple property management firms, I can confirm that PMP is one of the best. We have been working with Lia Dalhover and she has always responded by the end of the same day or latest within 24 hours. It helps us tremendously as contractors when the property manager has some construction experience is able to efficiently organize all the claims that come in, especially after a catastrophe. Lia was answering the Unit owner's and our questions late at night and helped coordinate with other vendors whenever we needed. The PMP team is always responsive and assists us whenever we have an immediate need. We are grateful to the team and look forward to seeing them grow more! read more

I would like to give Taylor, Nathan and the PMP team a 10 out of 10 review. They are the absolute best to work with. They are quick to respond and help. I have worked with several property management companies thru the years and most of the time it has been a real nightmare. I can honestly say my dealings with the PMP team have been outstanding. read more

They ruined our community in a few months. Vendors do shotty work, sit down most of the time. Our landscaping looks awful. Their office does not have any professionals , no training to new employees, typos by the handful. RUN FROM THIS COMPANY. read more

We recently moved into Laguna Village managed by PMP Management. Adam O. has been great to deal with and has made us feel welcomed to our new community. Adam quickly set up inspections for items that we needed to get addressed and it's nice to know that we have someone who cares about their community. We decided to buy our beautiful home here because of the wonderful views, tree lined streets and being so close to Laguna Beach. We're looking forward to enjoying all the amenities such as the pools , tennis courts, sand volleyball court and gym. Thank you again Adam! read more

The reason for one star. The company sent Ms. L A . to the tower of Laguna Woods village as a general manager. And she is racist, stubborn, and incompetent. My name is Steven Chang, and I am one of the tower's owners. The happening started from my suite had water leaking from the ceiling air conditioner drainage. The building engineer E.P. and I had a different opinion about the reason to cause the leaking. I asked an outside certified company to check it out. THEIR CONCLUSION IS THE SYSTEM IS UNREPAIRABLE. The 50 years old system is rust buildup and deteriorating. There even has a big hole in the drainage pipe can be seen in the photo. ( attached are their letter and two photos) I Brough the letter and photos to L.A., trying to tell her we have a big problem with our 50-year-old system. The first word that came out of her mouth was, LET'S GO TO THE COURT. I brought up the issue to alert her know we have a significant air condition system problem. And I have a different opinion about the reason causing it. I need her to look into it. Why go to court for this kind of thing??? She summoned the engineer E. p. to present his side of the opinion. She never gave me any chance to argue his point of view. When I tried to explain my side of the opinion. She threatened me if I didn't shut up; she would call SECURITY TO ESCROW ME OUT OF THE BUILDING. I am one of the tower owners, and she is hired by us to help us. Now she is the queen, and I should be kicked out of my residence if I dare speak out my opinion. Head engineer E.P. is another side of the story. He told me that even if I get the state, county, and city inspector to support my opinion regarding the tower issues, he will make the final decision. At the end of the meeting, I asked L.A. at least to take a look at the letter and the photos. Her reply was E.P. has been here for forty years. He knows everything,I don't need to read the stuff you brought over. During the meeting, they brought four maintenance crews to give me the pressure. I didn't even get a chance to talk. At this point, I just realized L.a. is a racist. The first Covid vaccine shot was performed in the tower. Many people were in the line for a shot. L.A. came to say hello one by one from the head of the line, but by our turn, she just overlooked my wife, and I jumped to the party next to us. She didn't even look at us. I attended two zoom meetings during the pandemic; Even I raised my hand trying to speak until the end of the meeting. I never get a chance to talk. A few times I met her in the corridor, she always pretended she didn't see me as I was air. All these things brought me to the conclusion that she is a racist. I have been in this country for over forty years; this is the only time I have felt discrimination. Let's compare the 2023 assessment rate increase to judge how well she manages the tower. The Laguna woods Village contains three groups. Co-op, the third, and the tower. The co-op and the third are managed by a different company. Only the tower is operated by PMP. The co-op group increased by 5%, the third increased by 0.6%, but the tower increased by more than 10%. From here, we can see how well she managed the tower. If you want to talk to me to find out the details, you are welcome to contact me. The tower engineer D.P. ( who doesn't know the basic physics siphon phenomenon) and trusted 100% already was forced out from his tower position. For the PMP management company's reputation and future, you should not allow a racist, stubborn and incompetent employee in your company. read more

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I have dealt with a number of associations over the years and none of them could even compare to this company. They are reliable, accommodating and timely, such a huge help! I have to mention one person in particular, Nathan Straiter who went above and beyond to assist me. For two months Nathan not only remembered me and my request but also vouched for me and assisted all along the way of getting a parking permit. He personally reached out to the parking surveillance company on my behalf and even continued to follow up with me to make sure my permit was finalized. All in all, Incredible service from Nathan and the rest of his team! read more

I have never had to work with an HOA until four years ago when I became a condo owner. At the time, Faire Harbour was managed by First Residential and my window approval came through in a week. Now it is managed by PMP. I called PMP in April to discuss a wood rot problem on the window trim. It is illegal and unadvisable, plus impossible to reuse rotten wood. It would need to be replaced and was approved in May. Still no reimbursement check - it's in the mail I was told. The wood trim was installed on May 15th, which I called many times to alert PMP. It looks awful and is still unpainted. On August 18th it will be estimated and needs to be approved. It is not pretty and our patio looks like a construction site. Who would like their patio to look like this? I also wanted a parking sticker, requested in May. I just now have the application in August. I have attended board meetings and have been told that they will look into it. Then why do I call? First impressions go a long way on the receiving end. Countless excuses, phone calls by my husband and me has not solved these problems but my payment is always on time! I have been told that we are not the only complex that they have to deal with! How does that make a customer feel? I feel that I am not getting satisfactory or exceptional service. One star is for the nice receptionist that answers the phone. read more

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Kyle B has been a huge help getting my son temporary parking passes while we wait for our garage inspection. We really appreciate how quickly he replies to our emails. read more

FYI, I just got off the phone with Nathan concerning a couple of issues on our community hotline... He was awesome... He listened patiently during our conversation and documented my questions... Nathan is articulate and very professional, and I really appreciate having this resource... read more

Kiele is fantastic, friendly and efficient. When having issues getting things done, go to her.

I am so impressed with Lia Dalhover - CCAM-ND at PMP Management. She has been so attentive to my questions and concerns in our HOA. Lia responds quickly to my inquiries and takes the time to explain her answers in easy-to-understand details which, I find quite valuable. Lia is such a wonderful resource to our HOA as she is a font of knowledge. I have interacted with Lia to request services related to my home and our shared community. Not only is Lia very quick to respond to my inquiries, but she is quick to follow up as well. Lia is also quite cheerful and forthright. I find this makes my interactions with our HOA management company so much easier. Lia, thank you for being such a valuable partner to our HOA! read more

Great management company! I had recent complaints and damages due to extensive rainfall, but everything was addressed in a timely manner!

A shout out to Guillermo Echegaray! The communication has improved greatly since he has been assigned as our property manager. He is very responsive both via email & call. My issue was handled in a very timely manner. Very positive experience! read more

I would like to give a shout out for Lia Dalhover, our property manager for San Simeon homeowners association! Lia with PMP Management has been doing an amazing job helping us keep our community beautiful. We really appreciate her efforts to finally get things accomplished here at San Simeon in Aliso Viejo. read more

We've lived in Laguna Village for just over 3 years and have seen some turnover in managers. I'm super impressed with Adam O. who joined us earlier this year. He has been open and communicative and clearly is highly engaged to make needed improvements in our community. And recently George R. joined as GM. He has jumped right in and together he and Adam make one terrific team! Both super personable, open, and making things happen. I'm very thankful to have them on board! read more

Jared Campbell and PMP have been very professional and responsive. Thank you again for the excellent standard of communication and service you continue to provide. read more

Very disappointed with how the property manager services our community. Very unresponsive and constant promises to take care of issues with no results. read more

Our recent experience with PMP has been a positive one. We would like to extend a special thank you to Jasmine Kellogg as she went beyond her duties to resolve our issue. Although it is very hard to actually get a hold of the agents, once we did the communication was great. Jasmine followed up to make sure that everything was indeed taken care of and we really appreciate the personal attention and her diligence in achieving a positive outcome. read more

The homeowners in our San Clemente HOA have been very disappointed with PMP Irvine management company. We find it difficult to reach them with phone calls or e-mails. Issues and concerns of the simplest situations go on for months with their representative constantly addressing concerns at the monthly meetings with her favorite comment "We'll look into that." Even requesting a parking sticker with all required paperwork submitted months ago can't seem to be handled. How time consuming can that possibly be?This is ridiculous! And managements excuse is that they are short handed and/or that the manager is new. As a senior manager (in this. case Kelly Davidson) might consider stepping in and getting the new person caught up with her new job before giving her responsibility for ours and numerous others communities. I would not consider using this company if you value your home. read more

I have brought a few items to Adam Orozco and am very happy with his communication, follow up, and sincerity within his responses while working with speed to assist. I leave with a sense Adam cares about our community. read more