I have lived here at Vista Bella Apartments now for two years. I recently renewed my lease for a…read morethird year. I have only positive things to say about the local management team and maintenance team. Living alone and with a dog, sometimes you worry about your safety. NOT AT VISTA BELLA. The maintenance team are visible always. The landscaping is impeccable, and the noise level is maintained at a more than reasonable level. I have found that they abide by their rules and uphold the integrity of the complex. The cleanliness and peace in such a large complex works both ways. Management does everything they can with response time, apartment issues and any safety issues quickly & swiftly. I receive communique at least once per week via text message. I can't ask for much more in a full team. Thank you, Jenny (Manager) for being open with my questions and ways to work with me. My renewal for a 3rd year was simple and stress free. So happy to continue being a Vista Bella Resident (Irvine Company).

I have been living at Vista Bella for going on 5 or 6 years now and I could not be happier!!! The…read morestaff has been phenomenal, maintenance has been unmatched! Especially Arnold- there is nothing that guy can not do! My neighbors are splendid. The location is superb! I honestly can not say enough good things about every aspect of this place! And I look forward to continuing to call this place home :)

We moved in to the apartment today and are already thrilled with how it's going. Nick showed us…read morearound and after trying to write a pros and cons list to compare with other properties we were looking at, we had no cons. Not one. Nick was incredibly patient, giving up some time in his day to give us a second tour so we could measure for furniture and even helped us choose the perfect apartment. He answered our questions thoroughly. The fact that this property even has real humans in their leasing office is a miracle. Our past complex and those we visited before choosing Reata either had AI handle all their calls or didn't have anyone in their leasing office, which took away from the amenities we were paying for (a clubhouse we couldn't use because no one staffed the leasing office where it was located). The move in was super easy; someone was parked in my assigned parking spot and the office took care of it within an hour. So impressed with our new home already. Thanks for all your help, Nick!

The maintenance team, Adrian and Zach are amazing!!!…read more Also, the management team is always there to assist you with any questions you may. I've lived at this property over 8 years and I love it here!

Nice community and very friendly staff, my father is pleased. Grateful nice affordable market rate…read morehousing exists here.

Morgan, Sue, and Francisco are the dream team, good communication and they get things doneread more

We had an urgent request, and admin sent in the maintenance personnel in less than an hour. The…read morework done was clean and thorough.

Leo is very helpful and able to take care of the issue right away. thankful for the vendor as well.read more

Updated to add: I think the saddest part of this whole thing is that the Artisan has ignored us for…read moreover a year, despite sending us to collections for bogus charges. No one came to our move-out inspection, no one answered any of our calls or emails when we were moving out and after we received this absurd bill and reached out to the Artisan to request to meet in person to have a dignified discussion like adults, we were told it was out of their hands and they couldn't speak to us any longer. It's amazing how less than 12 hours after posting a negative review on the internet they suddenly become so available and want to be of service, as though they haven't been the ones orchestrating the nightmare the entire time! You want to know how you can help? You can stop spending all day on Yelp writing fake reviews of the Artisan, return our security deposit and clear our bill. Original post: If I could give zero stars, I would. Living at the Artisan Apartments was one of the most stressful and disappointing housing experiences of my life. We have tried to resolve things with them peacefully, but for some unexplainable reason, they have sent us to a collections company, years after living there, even though we already had a lawyer send a cease and desist formally opposing bogus move-out charges and demanding the return of our security deposit. Staff ignored this contact and now a year later we are being contacted by collections to collect on absurd move-out charges that we already told the Artisan we have photographic and video proof to show that their alleged charges are not true. We are now forced to take legal action and I want to make sure the community is aware of the hazards that exist at the Artisan Laguna Beach. Habitability Issues * Our unit was plagued by rodent infestations throughout the building. * Plumbing and water problems were never fully addressed after a massive 2021 flood that displaced many tenants. These issues made units unsafe and unhealthy for years afterward. * We endured living beneath aggressive pit bulls that created daily noise, safety concerns, and contributed to the property feeling unlivable. Management was fully aware but chose not to act. Shady Billing & Move-Out Practices * Despite giving over 30 days' written notice and leaving on time, Artisan tried to charge us $3,052 in "rent" for June-July 2024 -- even though a new family took over our apartment on June 28th. In other words, they attempted to double-charge rent for a period when they were already collecting from another tenant. * We hired a professional cleaning crew ($300) and left the unit sparkling clean. We also thoroughly documented the condition with photos and videos. Yet, Artisan slapped on bogus "cleaning" and "carpet" fees anyway. * Their own invoice shows they returned our $500 security deposit -- which directly contradicts their claim that these extra charges were justified. If cleaning and repairs were truly needed, they should have deducted from the deposit with documentation, not tried to invent new charges afterward. Dishonest Corporate Practices * When we disputed the charges, even Greystar's own accounts payable staff admitted the information from the property "wasn't exactly clear" and said they'd dig further. We never heard back -- instead, the balance was dumped into collections a year later. * Collections harassment continues despite the clear contradictions, the unresolved dispute, and the fact that their practices violate California tenant protection laws (Civil Code §1950.5 and §1941.1). Bottom Line Artisan/Greystar will: * Ignore major safety and habitability problems. * Charge you for things you don't owe, even while returning your deposit. * Try to double-collect rent. * Push disputes into collections instead of resolving them. Do yourself a favor: stay far away from this place. There are plenty of other apartments in the area where management respects tenants, follows the law, and provides safe, livable housing. Artisan is not one of them. I've included a few photos to show a sample of what living there was like but have many more.

Very professional and friendly leasing agents…read more Patient and willing to help, I enjoyed their honest and helpful attitude. A nice atmosphere. I found the agents to be kind and also good humored.. This is very helpful when faced with an important decision.

I'm extremely disappointed with how this situation was handled…read more Despite your response trying to justify your policies, the reality is your team called a tow truck and attempted to take my car, which is completely unacceptable. This wasn't about "fair enforcement" -- it was aggressive, unnecessary, and handled without any consideration or proper communication. Hiding behind "permit policies" doesn't excuse poor judgment or lack of basic respect for residents. Situations should be handled with professionalism and common sense, not by immediately escalating to towing. To anyone considering moving here: be very careful. Management does not prioritize residents, and situations can escalate quickly over minor issues. This has been one of the worst experiences I've had with apartment management. I would not recommend living here.

This is an overdue review, it is based upon my observation/experiences with the front office and…read moremaintenance team. Firstly, I'd like to mention that Dianne, the manager, in my opinion, her discernment, attention to detail, understanding, and gift of Doing what it takes for each resident to have a wonderful residential living experience here. The front office team: Anastasia, Bridget, they understand my daughters' and the other residents that may have special needs, handicapped, etc. In a realistic, professional manner. For example: They respect and uphold peoples privacy. Would also like to give a shout out to the maintenance team, Abel, Ignacio, and Isaac have a very positive report with the tenants. For example: when our microwave was having functional issues. It was readily replaced the next day. We are highly considering renewing our lease, when given the opportunity.

The best location esthetically, inspiring, and excellent staff on location. Britney, Ceci, and Ana,…read morenothing but the best staff

The most terrible neighborhood you could ever live in. Not only is there no parking, and people are…read morelike vultures with it, but it's literally tow city. They come up with any excuse to tow your car for more money. It's ridiculous. I've been arguing back and forth about this and they like to quote back to their rules, which I've read, and there's nothing to be stated about any of the reasons I was given. To get it out costs around $500. This has happened around 3+ times with different excuses everytime, even when I was parked in valid spots WITH the permits shown!! I absolutely despise the management here. They are the most greedy slobs you will ever meet. Do not move here if you like your car, or being able to carry groceries!

I got my first apartment by myself in CA, in this neighborhood. Me and my yorkie don't have any…read more. complaints. If I have any needs, Maricela is always there to help. She is very sweet, accommodating, and understanding. The team is quick when it comes to any maintenance requests.

Lived at Village 2 years (2024-2025). Great location. Staff at the leasing office are great and…read morevery helpful.

I have been working with Legacy Property Management for about 1 year now as they have been helping…read moreto manage my condo rental. Overall, I have been extremely happy with the service they have provided. Truthfully, I had never rented my home before and was unsure what would be required or involved. Luckily, Legacy Property Management came thru in every way and has made the entire process seamless for me. My initial contact with Legacy Property Management started with Steve coming out to my property to personally discuss my needs regarding my home that I wanted to rent out. He was super helpful and answered all my questions as well as walked me thru the entire rental process. LPM was the only management company that offered to meet in person as the rest that I had called wanted to give me "estimates" over the phone without having ever seen my home. Steve was very personable and was someone I felt comfortable chatting with. Afterward, I've been very fortunate to work directly with Wayne who has been fantastic. He is a professional and very knowledgeable and you can tell he has many years experience in this industry. He promptly answers my email concerns / questions. He has been on top of my tenants requests and reaches out to me when only absolutely necessary. Otherwise the entire process has been hands off which is exactly what I wanted. Now that the 1st year is almost done, he's been proactive on the renewal process and provided his professional recommendation on next steps. Also I have to add that Wayne made the tax season easy for me and provided all the necessary documents promptly. I highly recommend Legacy Property Management to manage your home rental. I definitely stand by my 5 star rating.

Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

Without a doubt, Shida is the absolute best. Not only is she incredibly experienced at what she…read moredoes, she actually cares deeply about you and your family. She consistently puts forth her client's best interests before her own. She's a warm, deeply caring, compassionate, empathetic individual that makes you feel and treats you like family. Shida truly is a rarity in this world. Shida sold our house for $100K+ over asking to an all cash buyer in under 30 days. Wow?! Even more impressive, she did this while we undertook a cross-country move! She creates a genuine relationship with her clients which we sincerely appreciate. Shida not only became our realtor, but also our lifelong friend. Need to say more?

My husband and I worked with Shida and recently closed on our first home. Shida was incredibly…read morepatient, knowledgable, and thorough, and looked at countless homes with us. She did an excellent job negotiating for us and got us a great deal in this challenging market. She is honest and hardworking. I could not possibly image working with a better realtor and I would strongly recommend her to anyone.