This was our first visit here. There were many great aspects to this hotel but unfortunately, many…read morepoor interactions as well. At check-in, the staff on the lobby floor were all very helpful and friendly. The room was also very spacious and clean which was great. Modern finishes and updated compared to other options in the area. Views from the room we had were also very nice, especially at sunset. It was great for our family that this room we booked had 2 bathrooms and a pullout bed, though the pullout bed was very hard and not very comfortable. We appreciated some of the complimentary gifts provided due to our Hilton status. Where the service slipped, was at the pool and rooftop area. On our second to last day, 2 of us decided to head to the pool around 3pm. It was busy and there were not any spots to sit/lay down. Many chairs had towels and belongings left on them where people had either left to go into the pool or left to their room to come back later or potentially not at all. We waited for some assistance near the bar area and eventually, some other guests arrived, trying to scope out spots as well. After about 15 minutes, I approached one of the guys walking around and asked if there were any spots available. He talked with one of his partners and they walked around a bit and said everything is taken (no kidding). I asked if any of the spots were just towels people left and they were done for the day and he claimed it's impossible to know. He then said to wait off to the side and he'd get us a chair to place our things so we could go in the pool. We stood off to the side (in the hot sun) for about 20 min and he never brought us the chair. We watched him walk around doing other things avoiding eye contact with us. Yet, his colleague helped another couple who arrived after us get a spot. We decided enough is enough and left. The staff need to do a much better job cleaning spots off when people leave and actually follow-through on their work. Additionally, there should be time limits so that someone cannot claim a lounge chair in the morning and use it all day long so that no one else can use the pool. There's limited space to begin with so something should be done. Additionally, the pool closed at 6PM which I think is very early and pretty unreasonable. I'm assuming this is because they do not want the noise or inconvenience for their restaurant but still. The restaurant is a whole other experience, but overall, poor food quality, slow, and overpriced. Overall, if visiting Como again, I would likely choose another place to stay as this location could use some improvements to quality of service and overall value when looking at your nightly price.

Upgraded room, yay!, with balcony! Best view of Lake Como on the rooftop bar/pool! Great pool and…read morebar albeit pricey drinks & bites but view was more tuan worth it! Yep is it reasonable €700 a night this time of year, absolutely! Attended my nephew's wedding at Villa geno just across the lake with water fountain as backdrop... fun evening that lasted til 3am!

This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

A short trip thru but what a lovely find. Beautiful older hotel with fabulous dining options,…read moreextremely friendly and hospitable staff and a breathtaking view of Lake Como. Breakfast was extensive and delicious...the bar lounge had wonderful lunch options and the dinner restaurant Raimondi's was absolutely incredible. The hotel manager was always on top of every detail of our trip with a smile. Look forward to visiting again sometime!

The customer experience was impeccable at Villa Flori. The customer service training that the…read moreentire staff must receive was far above and beyond my expectations. The reception staff were all professional, polished but extremely friendly and happy to accommodate any requests that I had. The breakfast serving staff were attentive and paid attention to every little detail. My room rate included breakfast - every single dish was impeccably prepared and presented in the morning buffet. My room was superb - a breathtaking view of the lake and a beautiful room (and an extremely comfortable bed). The entire property was gorgeous beyond words. We were at Lake Como for my son's wedding. The bride and groom stayed in the 2bd/2ba Villa. The views and the entire space was beautiful. The entire property is extremely well maintained with impeccable attention to every detail. I cannot say enough about the overall wonderful experience we had at Villa Flori. If I could give then 10 stars I certainly would! The location and everything about Villa Flori are what dreams are made of!

My mom and I visited the Palace Hotel in Como in August. We just actually left the hotel! Como is…read moreabsolutely beautiful and the hotel itself from the outside is stunning. The location is perfect. However, everything else is not. The rooms are very dated. Very small! From the time that we arrived we received misinformation, absolutely no help - and left the same way. And was literally left standing in the rain with staff, looking at us as we struggled to bring in our bags in safely. The hotel personnel were actually extremely rude. Food was good - but there are plenty of other wonderful places to eat in Como. If you ask for water, you're lucky to get a bottle. If you ask for help or recommendations, they won't even ask you what you're looking for and just book you somewhere and expect you to go. I would not recommend this hotel to anyone. But I do recommended Como!!!

4* Hotel Palace Lake Como, Italy…read moreLocation is perfect, close to Il Duomo, ferry, shopping center Nice building Reception: shorter man was friendly; taller guy was gruff Room was nice, spacious, and clean Nice amenities PLUS: the breakfast buffet was excellent! Real fresh fruit that were delicious Decaf coffee was just okay. Nescafe? Multilingual staff.

The only good thing about this hotel is the beautiful restaurant and breakfast…read more I'm racking my brain trying to figure out how this is a luxury hotel. Our room was 105 which is one of two rooms on the first floor. It felt like a dungeon, with barely a view of the entrance parking lot. There was not one moment of silence. The staff "hallway/bathroom??" Is located behind a door next to these two rooms and all night you hear footsteps, toilet flushing, door slamming, chatter, and whatever they roll down the hall. You can hear every street noise and the music from the bar/restaurant late into the night. The the thermostat did not turn on at all which we were told was "controlled by Como" and not the hotel but what resulted was fluctuations between hot and cold with no benefit of ambient noise from a fan. Maybe other guests had a better experience because they weren't banned to the dungeon rooms of the first floor. For as much as we paid to stay in this hotel we should have been afforded the opportunity to enjoy it and have a restful night sleep. The worst two nights I have ever experienced in a hotel. If you stay here and they put you in room 104 or 105 I would highly suggest requesting a new room immediately (but good luck that they will accommodate).

The first night we stayed here, they had a private party playing loud music, I called the front…read moredesk to find out how long the music would go on and they assured me the music would stop at 10:00 pm. The music did stop, but what they didn't tell me was, I would have to listen to the chairs and tables being broken down and loaded in trucks right outside my window for another hour and a half. but the absolute kicker was, We sent out a small bag of laundry to be done without asking the price, when we checked out they presented us a bill for 180.00 dollars, hell, I could have bought a used washer and dryer for that amount. I had laundry done in other city's at a cost of 40.00 dollars. never again.

We had a 3 day stay and experienced this hotel as good and well situated with a very nice room…read more(considering the beneficial price). The service of Franco, Eleonora and Massimo was perfect. Grazie.

So underrated! This hotel was clean, staff was friendly, and cost was low. THEY HAD EGGS AT…read moreBREAKFAST TOO! A/C also works nice!

We booked Metropole & Suisse Hotel, which is perfectly positioned right across from the ferry…read moredock and within walking distance of Como Lago train station and the location truly can't be beat! The hotel has a cozy, historic feel with a bit of old charm. We stayed in Room 49, which offered a lovely partial view of Lake Como through the window. The room was nice, though a bit awkward in layout, and the step out of the room was quite steep. If fact, I actually took a tumble on the first day and let the front desk know. They quickly responded with some ice for my knee, so all was fine, just a little bruised! The staff were all wonderful and super helpful throughout our stay. A special shoutout to Farrah, who was fabulous and she gave us great recommendations for dinner spots and things to see around town. Her attentive and friendly service truly made our trip extra special. Would definitely recommend this spot for its unbeatable location and warm hospitality!

Expensive. Lovely views. Rick hard bed. Not luxury, barely Holiday Inn worthy. Location,…read morelocation, location.

Don't know how someone could possibly complain about this hotel. We received a complimentary Elite…read moreupgrade to a newly renovated room. The junior suite screams luxury with the finishes and bedding and the spa is so relaxing. There was no one here for 90% of my 90 minutes and I enjoyed it thoroughly. Check-in was very easy and they even surprised us with a complimentary bottle of champagne and note in the room. While it is missing the direct view of the lake, I have no other complaints.

Beautiful hotel. Great pool area. The hotel restaurants are great. The breakfast was absolutely…read moreincredible!! Amazing! The latte macchiato was incredible. I was sad we had to leave before breakfast on our last night. The spa was great. The rooms were clean and quiet. A very peaceful stay

We came across this place quite by accident--we were hiking, and we got lost one morning. The…read moreproprietor, Franco, regaled us with stories of his honeymoon in New York, where we're from, and told us yes, the kitchen was open--in an hour. We waited, and the meal was worth it--excellent pasta and risotto, fresh porcini mushrooms--served with glee by Franco and great competence by his lovely wife. The outdoor dining room (it has a manually-pulled awning for shade) is in the middle of nowhere, on a narrow road in the hills above Como; still, lunch was well-attended, mostly by locals. Good, homey place with fresh food served simply , with little regard to the passage of time or cholesterol counts. And Franco is entertainment in himself.

This hotel has rooms with good space for European standards and a balcony facing lake como. The…read morehotel location is awesome since it's very close to the lake boat dock (to see other lake cities like Bellagio) , the Duomo and central square of Como. There are tons of great places to eat great food. The staff is friendly and helpful. Daniel the bartender was amazing and great, made hand crafted cocktails. Breakfast here was very good and satisfying. We loved staying here at this hotel. I recommend paying a little more with a balcony view.

The hotel is located across from the Lake Como so it's a short walk to the pier. We got a room with…read morea balcony to sit on with an unobstructed view of the lake. Sweet! The room was nice and the bed was comfortable. The bathroom was a good size with plenty of light. What more could you ask for. Also for once a truly clean room. I highly recommend this hotel and if I'm ever in Lake Como again I'll be staying here. The hotel dinner was OK it started out with an appetizer of risotto, but the rice was a little more al dente than I would've liked. The next course took so long to come out I thought we were only getting the risotto. The waitress must've been new cause she didn't seem to have a clue of what she was doing. So go eat somewhere else.