Wow. Everything about this property exceeded my expectations. Starting with the staff and service -…read moreworld class. Attention to detail is embodied here. So many things were thought of that I'd never consider. As simple as leaving a glass cleaner cloth on my nightstand to accompany the sunglasses that I left out. Different chocolates at turn down service each night. Making sure the mini bar was always stocked. Complimentary champagne upon arrival. Speedy laundry service. Attentive restaurant staff. Inventive, tasty, and beautiful meals at the restaurant. Fantastic cappuccinos (and with nut milks available). Never leaving a glass empty. Always something available to drink or snack on. As far as decor- mid century modern posh. Even though this hotel is now a few years old- you wouldn't know it because of how well they maintain everything. Brown woods and green accents were so pleasing to the eye and created a cozy hip aesthetic despite its modernity and clean lines. Location is perfect for rest. Torno is not a town with crowds shoulder to shoulder. You have room to breathe, to have some privacy, and to truly rest. But it is not sleepy. Hotel set us up with a wonderful and challenging hike, as well as a beautiful boat tour of part of Lake Como. The ferry is also not far away if you are looking to visit one of the other busier parts of Como. Any need or question we had, the Il Sereno staff strived to fulfill. I visited during my birthday and felt so very special every day I spent here. I couldn't think of a more enjoyable experience and I couldn't recommend this enough.

Was fortunate to be referred to this jewel by a friend "you must go it's my favorite hotel in the…read moreworld currently" that's a big statement coming from someone who stays at the best hotels in the world as part of his work in hospitality. We just left this morning and miss it already. We had some cooler weather and one day of rain but the site is so beautiful and tranquil it was a pleasure. Ok greeting is spectacular, warm engaging helpful We had the top floor Alcova suite great views plenty if space. Food. Divine You can have an amazing variation of one star coursed meals or al la carte servings and they have casual all day dining menu. Staff. Wow. My hats off to the leadership of this property for the curation and training of their staff. Young energetic foodies and caring people who anticipate needs but never hover and basically seem to take great joy in you having have a great time. I loved not being presented with bills also just they know who you are and it ends up on your bill at the end. Do not miss a boat ride. Or two Be aware you are staying in a location that was happening in the 1700's Roads are narrow Things cost more as a result It's beautiful If you can you should. At least once. I am planning my return now for September

This was our first visit here. There were many great aspects to this hotel but unfortunately, many…read morepoor interactions as well. At check-in, the staff on the lobby floor were all very helpful and friendly. The room was also very spacious and clean which was great. Modern finishes and updated compared to other options in the area. Views from the room we had were also very nice, especially at sunset. It was great for our family that this room we booked had 2 bathrooms and a pullout bed, though the pullout bed was very hard and not very comfortable. We appreciated some of the complimentary gifts provided due to our Hilton status. Where the service slipped, was at the pool and rooftop area. On our second to last day, 2 of us decided to head to the pool around 3pm. It was busy and there were not any spots to sit/lay down. Many chairs had towels and belongings left on them where people had either left to go into the pool or left to their room to come back later or potentially not at all. We waited for some assistance near the bar area and eventually, some other guests arrived, trying to scope out spots as well. After about 15 minutes, I approached one of the guys walking around and asked if there were any spots available. He talked with one of his partners and they walked around a bit and said everything is taken (no kidding). I asked if any of the spots were just towels people left and they were done for the day and he claimed it's impossible to know. He then said to wait off to the side and he'd get us a chair to place our things so we could go in the pool. We stood off to the side (in the hot sun) for about 20 min and he never brought us the chair. We watched him walk around doing other things avoiding eye contact with us. Yet, his colleague helped another couple who arrived after us get a spot. We decided enough is enough and left. The staff need to do a much better job cleaning spots off when people leave and actually follow-through on their work. Additionally, there should be time limits so that someone cannot claim a lounge chair in the morning and use it all day long so that no one else can use the pool. There's limited space to begin with so something should be done. Additionally, the pool closed at 6PM which I think is very early and pretty unreasonable. I'm assuming this is because they do not want the noise or inconvenience for their restaurant but still. The restaurant is a whole other experience, but overall, poor food quality, slow, and overpriced. Overall, if visiting Como again, I would likely choose another place to stay as this location could use some improvements to quality of service and overall value when looking at your nightly price.

Upgraded room, yay!, with balcony! Best view of Lake Como on the rooftop bar/pool! Great pool and…read morebar albeit pricey drinks & bites but view was more tuan worth it! Yep is it reasonable €700 a night this time of year, absolutely! Attended my nephew's wedding at Villa geno just across the lake with water fountain as backdrop... fun evening that lasted til 3am!

So this hotel was a little out of my price range, but I splurged and decided to give it a go based…read moreon reviews from kayak/tripadvisor/et al... I went with my girlfriend and another friend that decided to come at the last minute. The staff, was incredibly accommodating and gave us a suite that could take in all of us. As a bonus the suite had an amazing balcony overlooking lake Como which literally stopped me in my tracks every time I walked past it. The only down side was that the price for everything extra was commensurate with the initial price of the hotel. All in all though, an amazing place and would absolutely recommend it to friends and family.

This hotel is well located and beautiful . The front desk staff felt overwhelmed but demonstrated a…read morecan do when we needed them. The food and beverage staff was less than motivated as the billing system does not permit tipping and when I offered cash some sparked and others were worried about accepting a gratuity? Overall adequate food quality (but for the worst breakfast croissant in all of Europe) and acceptable wine and liquor selection. The signature resturant was solid and professional. My wife and family insisted on 4 stars Tarzan said 3.5

This is the best hotel to stay at IF you have an early morning flight out of MXP and you want to…read morestay close. The hotel is literally right outside Terminal 2, which is the domestic terminal, so if you're reading this in english you're probably flying out of Terminal 1. But dont worry, there is a bus right outside the Moxy that gets you there in like 10 minutes. Getting to MXP can be tricky. There are frequent train strikes, and yeah they usually announce them, but its still very possible you'll be in Milan and suddenly realize getting to MXP is a pain. MXP is not really that close to Milan. So if you have like an 8am flight and dont want to deal with a 30 min uber ride from wherever your staying, just stay at Moxy. I work in South Switzerland / Northern Lombari (think Como area) pretty often, and if your coming from there, you just cant get an early enough train to make an 8am flight. I've stayed at Moxy probably 10 times just for the convenience of waking up at 5:30am instead of something insane earlier, or worse finding out last minute the trains on strike and now you need to scramble for a ride.

If you have an early flight out of MXP, this hotel is a good place to stay. My mom and I booked a…read morefamily room the night before our international flights. We added on breakfast. We mainly liked how close it was to the airport and the free shuttle that ran every 15 minutes that was just across the street from the hotel. The family room had two twins and a queen bed. The beds were fine. The bathroom was huge, but the stand up shower was a bit awkward. There were no walls, just a curtain so it was easy to flood the bathroom floor if you weren't mindful. Breakfast that morning was fine. It had plenty of options though. You just give your breakfast card to the front desk. Do know that becauses you are near an airport it can get a bit loud. Thankfully if you have the air on in your room you are able to sorta mute the sound. The windows are pretty thick though. I am a light sleeper so thankfully with the air and how tired I was, we were able to sleep. I would pick this place for convenience!

This hotel was a very short stay for me (about 5 hours before a flight), but it is the perfect…read moreairport hotel for Malpensa. It has a parking lot! For free! The desk attendant was super nice. Room was spacious. Shower was great. Beds are definitely not comfortable, but no big deal for 1 night. Very nice lobby too! Big elevator.

Close to airport... part of a Gate 1 Italy package deal.. last night here…read more we stayed in room 230 - toilet was leaking... big time - forgot to tell them. the beds are hard but the pillows are comfortable. AC is not adjustable and the room gets pretty hot at night. which sucks. wish I would have opened the window - you can open it. breakfast in am is ok - pastries and fruits and meat and cheese, hard boiled egg... it was just ok

Just one night here at the very end of our week-long jaunt through Northern Italy. This hotel…read moreworked out quite well as it is not too far from the airport (which we had to visit TWICE) and they have a full service restaurant. Self-service parking was free. I was hoping for an upgrade due to my Hilton Diamond status but we were assigned a regular room and that's okay. We actually got a single king bed as opposed to the double beds that I requested in the reservation. Thankfully, they were able to get housekeeping to prepare the proper room immediately and also provided a coupon for two free drinks while we waited. The prosecco went down quite nicely, thank you. Finally, a fully-enclosed shower. After hotels in Verona, Florence and Turin that all had the weird European half-enclosed shower, this was an unexpected plus. And despite the hotel being quite busy with a football/soccer team and at least two flight crews, the room was quiet and we got a good night's sleep. Dinner in the evening in the hotel bar was good. My traveling buddy had a cheeseburger that he enjoyed and I was too tired for all of that and just had a bowl of fries with mayo. Very European. In the morning, a full breakfast buffet with American, English and European style offerings. All well prepared and the staff were constantly clearing tables and resetting. Note: This hotel is near the Malpensa airport which is 30 miles from Milan city center and either an hour drive or an hour train to Milano Porta Garibaldi https://www.yelp.com/biz/milano-porta-garibaldi-milano-3. You do not want this hotel for exploring Milan! [Review 17078 overall - 265 in Italy - 594 of 2022.]

I stayed here for one night based on its proximity of of the Milan Malpensa airport. I picked this…read morelocation without doing any research. I arrived hangry after a 4 hour drive from South Tyrol. I arrived into to parking structure that was very small and only one available space. Try parking a SUV with the standard European narrow parking spaces with beams to hold up the ceiling with no adequate space to move in any direction. After checking in, I arrived to my smallish room. I checked out my map and no places to eat in close proximity or shopping for that matter. There was no way in hell I was going to get the car out of the parking garage again until I left for good. We ended up eating lunch at the hotel and was quite excited when I saw a burger on the menu. I wasn't excited anymore after eating that burger. It was terrible. On a positive note, I was given a discount on the meal for being a Hilton Honors members with status. We ended eating dinner at the hotel as well and the dinner was no good. Both the food and the service were bad. Again, we were given a discount for being Hilton Honors members with status. The hotel filled the need for a bed, a shower and WiFi. There was visible mold growing in the shower tiles. Check out was easy and fortunately I was able to get the car out of the parking garage without issue. Two stars.

This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

Friendly staff, awesome location in Lugano. The old-school interior is not my thing, but the hotel…read moreis not trying to be chic. Wish I had brought my tennis stuff to play on their clay court.

Wonderful hotel, excellent service, clean rooms and a beautiful view! We enjoyed our stay!read more