This is hands down my ALL-TIME FAVORITE Italian sub spot! I've been coming here for years, and the…read moresandwiches never disappoint! My personal favorites are the Saverino's Sub, the Rocky Balboa, and of course, the NY Steak Sub! If you know, you KNOW! The subs are delicious, packed with flavor, and the reason I keep coming back!
Now, as much as I love the food, I have to be honest about my most recent experience because this time around was NOT what I'm used to.
Unfortunately, the customer service at the register was disappointing. The lady taking our order was not welcoming, didn't smile once, and came across as rude. We specifically explained that one of the sandwiches needed to be made without anything spicy because the person eating it couldn't tolerate spicy food. Instead of letting us know that the capicola is spicy, she responded with an attitude, saying something along the lines of, "It's ham, what do you mean?" That response was completely unnecessary!
As someone who has worked as a waitress for over 20 years and is now a small business owner myself, I understand how important customer service is. You're not just taking an order; you're helping customers understand the menu, explaining ingredients, and making sure they know what they're ordering. If someone tells you they cannot have spicy food, that's your opportunity to inform them about the ingredients, not make them feel uncomfortable for asking a question!
What made the experience even more disappointing was noticing that she seemed much friendlier toward the men than she was toward us. I can't say why, but the difference in how we were treated definitely stood out. The only friendly thing she said was "Have a nice day," and honestly, I couldn't even tell if it was directed at us or if she was just happy to see us leave.
I will absolutely continue coming back for the subs because the food is THAT GOOD! But I truly hope management takes customer service into consideration because a great sandwich deserves great service, too!
At the end of the day, customers should feel welcomed and respected, whether they're ordering a simple sandwich or asking questions about the ingredients. I love supporting local businesses, but the customer experience matters just as much as the food!
The subs? The customer service this time? Definitely room for improvement!
2 stars because hospitality should be a priority!