Sam is AMAZING!!! He went above & beyond to make a print job happen for me at an honest fraction of…read morethe price that I needed asap & my print shop next door was closed on a Sat. He is a gem of an employee & I truly hope he will be recognized for his expertise & customer service care. THANK YOU SAM

Came here for dropping off some of my Amazon returns, the staff took care of it smoothly and…read moreswiftly. Love it

We had them print the front and back of our music book. I looked it up on Yelp and it had a number…read moreof great reviews and that's why I went. Glad that I went!!! They are knowledge, professional, friendly and they are there to help you in any way. I love the fact that they acknowledge you as you walk into the store even they are busy helping other customers. That is something easy to do but these days some stores do not do that. Very welcoming. The price is very reasonable and they work very efficiently. We live in south Austin but it is worth driving up here because you feel good and happy after leaving the store with great end results that they bring.

Time had passed since my last review. I just want to reconfirm that this store still provides good…read moreservice, manages customer needs well, and has equipment that is always functional. It is in a strip center that provides a good-sized parking lot, so it's easy to get in and out.

I only go the UPS store for the return of items through the mail. I ordered a formal dress online,…read morewhich I do not recommend. It was sequined dress. Before I could try the dress on, sequins were bouncing off the dress. Not a good sign... In addition, I did not like the way the dress fit overall. So, I decided to return the dress. Many stores used to have free shipping and free returns. Well, now days, many stores still have free shipping but no free returns. I had to pay $5 to get return labels to ship this dress back. In the big scheme of things, this was not too bad (some stores charge $15+ for returns.) I went to the UPS store with my QR return code and literally, in seconds my return was made. He also gave me a paper copy of my transaction. In addition, I had my left over taco bag in hand and he said I could use a trash can that was hidden underneath a counter. So, super nice of him given that I did not even asked for a trash can. Excellent experience at UPS...

I have been using this location of the UPS store for awhile and one good thing about it is that it…read moreis very rarely busy. I like to call it my secret UPS store. It's a great convenient location, too. But I had an issue with them this morning that I have to share. Their website lets you create print orders to pick up in the store and I used it because I needed copies. They said the copies would be ready this morning, so I stopped by. The shop attendant told me their website doesn't work so my order was not only not ready but it was not even in process. He said I could email it but there is an additional fee to send it that way. Don't take orders online if you can't process them. The shop attendant was so unapologetic and literally walked away from me while I was still talking to him, trying to understand the situation. Don't call yourself a print shop or copy place either if you're not going to fulfill the service. Very disappointed.

Cannot say enough nice things about this pak mail Susan,…read moreJerry and Jackson are so helpful and sweet! Very affordable, great hours and never a wait. I also love their greeting card selection, I always find something cute and different. You won't be disappointed!

What a nightmare! Warning, don't do PostScan out of this location! I've been with this office doing…read morePostScan for about 10months and rarely would my mail get scanned into the system per this office yet I was billed ghost storage fees month over month, sometimes in access of 6 times my normal charges because workers would not clear the system. It's now been a few weeks since I last went to pick up my mail, I haven't had any notice of anything arriving, odd because there have been items that were shipped about 2 weeks ago that should have arrived. Well, I guess they are lost. SMH

So the fellow explained it to me this way:…read more We're like the Costco of moving boxes. Buying in bulk is the key to saving! And indeed, it's true! Another thing I really like buying when I'm moving is 10 pounds of packing paper. Can't be beat!

Love 1/2 Price Boxes! Whenever I need a specific kind of box, they have it! Friendly service too!…read moreIt's my go-to place when I need boxes or other shipping supplies!

I've been to many FedEx locations for my job, and I'll be honest - the experience is usually not…read moregreat. Most locations I've visited have felt unkempt, had rude staff, or just had that typical frustrating post-office energy. However, this FedEx is genuinely the best one I've ever been to. I've come here several times for shipping, printing, and other work needs, and I've always had a great experience. Today, I was greeted by Mehki ( I believe that's how you spell his name) and this wasn't my first interaction with him. He is always so helpful, kind, and attentive. We were able to get in and out with no issues, no wait, and the store itself is well-kept, clean, and inviting. This is the only FedEx I'll be visiting in Austin from now on.

Sometimes with online purchases you receive free shipping and free returns. However, nowadays it…read moreis more free shipping or free returns but not both. Today I returned shorts where I paid for shipping but had free returns. Pro tip: I learned today via Siri that Smartpost - United States Post Office (USPS) packages could be returned through FedEx. Super convenient... FedEx staff scanned my package in 5 seconds, printed a receipt and I was on my way. Amazingly great service...

If I could leave a 10 star review I would. I was dealing with a difficult situation and Miranda…read morewas so gracious and accommodating. She did it all over the phone and made things seamless. Thank you so much!

Nae was SO kind, friendly and helpful! Another employee left in the middle of helping me, with no…read morecommunication and Nae professionally stepped in. She helped me with my shipping needs and even informed me that the company I was returning to had a pre paid label and I would not have to pay the charge I was originally told. Nae was great and turned my experience around.

It's the season. Mailing off Christmas goodies to my family back home…read more I got here right as they opened. Hoping to beat the mad rush and long lines. One of the boxes was pretty heavy so I knew it was going to cost a lot plus it was going to Maine.. And the other 2 were going to be a lot less of a cost. So grateful for the UPS store and their professionalism. They handled my boxes with care. Making their measurements and weight and adding the shipping label to each one. I was told roughly when they would get to their destination. I was also given the tracking number too. Again, grateful for the men and women that handle our packages not only at Christmas time when things get crazy, but throughout the year. Thank you.

The staff here always goes above and beyond. Super friendly, fast and efficient, with a smile on…read moretheir faces. :D Service is definitely five stars all the way. There is often a line at this busy location, but the employees work very swiftly. There is almost always at least two staff on any shift. The store has everything you need for all of your shipping requirements. Typically open parking spots right in front of the storefront. Deduct one star for the self-service machines that are often right malfunctioning (hence the long lines).