We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

These guys know their stuff. Went above and beyond making my plumbing issues right. They were…read morequick, efficient, and charge a very fair price

These guys (Joe & team) saved the day and my sanity. They are fantastic, great attitudes, well…read moreprepared and equipped, clean, fast, focused & extremely responsive to my short-notice urgency. The fees were fair, grateful for that too! I've owed this review for 10-months ... it's been an extremely hard year! But I have been grateful to them this whole time, and would absolutely call them first for future plumbing needs. Highly recommend!

I've used Plumbing Connection multiple times over the years and have always had a great experience…read more The owner, Israr Khan, is extremely honest, professional, and responsive. He always replies promptly to my messages and even follows up after the service to make sure everything is working properly. What I appreciate most is that their owner, Israr, clearly explains the issue and provides different repair options instead of immediately suggesting expensive repairs, allowing me to decide what works best for my home and budget. I have found Israr Khan to be trustworthy, experienced, knowledgeable, and customer-focused. Highly recommend him.

Great service and quick to respond. Comes with warranty so the work is done well with a peace of…read moremind. Only thing I would suggest for improvement is to have the techs/Khan be more careful when moving inside the home with long pipes as I heard the walls were scratched a few times while they passed by the halls. Otherwise, they were very respectful with wearing shoe covers and protecting our floor with covers while they did their work.

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

They helped me replacing new hot water heater tank. They were very patient with my questions…read more Nicely done. I highly recommend Hotter Water Heaters.

Leo's service is as good as you can have! He help me out in different situations, and is the only…read moreplumber that I would call and trust. Aside from being prompt in communications (issue, quote, schedule etc.), Leo's work is professionally done. He paid attention to details, and triple checks his work after the installation/repair before call it completed. He will answer questions on other issues and giving me his thoughts and recommendations. Good personality! I highly recommend!

Positive experience. Leo and his crew showed up on time, were professional and honest. They…read morecleaned up afterwards. no compliants.

Isaiah was a great help. He did a wonderful job and took care of all my needs. He cleaned…read moreeverything after he was done. He and cool supervisor where great his name was John tan M. I'd call on them in future.

Got a HVAC unit tune-up done through Home Depot and Kevin Ly was amazing and really helpful and…read moreeducated us and checked every bit of the heater and cooling system. I would highly recommend Jazz and Kevin. In the tune-up service, I would have hoped that they cleaned the exterior of the cooling unit blower.

This review is way overdue. I had a fantastic experience with this company for a water heater…read morereplacement. Khan was incredibly friendly, professional, and proved to be completely trustworthy and reliable throughout the entire process. They showed up right when I needed help the most, and the pricing was excellent. It is such a relief to have a go-to plumber who is honest and does great work. If you need any plumbing help, ask for Khan!

Khan is my go to guy for plumbing services. Highly knowledgeable and super cautious. He won't…read morecharge you if he can't do the job. My bathroom faucet needed replacing and although we hit several snags, he was able to push through and make it happen. Highly recommend.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Hot water in our house was finishing up faster than usual in the recent weeks, until suddenly one…read moreday it was almost not available. We have small kids in the house, so needed repair urgently. I messaged Khan (BK) at 9pm and he replied almost immediately saying he can come in at 9am the next day. BK arrived on time, and scanned the water heater code and showed me that the warranty had expired few years ago and it was a 10yr old unit (which I knew). He recommended to change it out for a new one, which I was already prepared for. Got in touch with his supplier and got me a great rate on the new unit and parts. He had a busy schedule that day, and yet managed to get it all changed out before noon so that it will be done before my kids come back later in the afternoon. I was very satisfied with the work. BK is a great guy, and communicates clearly and honestly.

Khan will forever be my go-to plumber! We had a major emergency from trying to replace a bathroom…read morefaucet ourselves in our home. What we thought would be a simple swap, turned into a major issue due to our old home and Khan was prompt, knowledgeable, and seriously saved the day and our home. I will be referring him to friends, family, colleagues, literally anyone who is experiencing any issues for plumbing or water heaters! Thanks again Khan!

I have been using this plumbing company for the past two years, and I couldn't be happier with…read moretheir service. They are always quick to respond, professional, and incredibly helpful. Over the years, they have worked on several plumbing issues throughout our home, including our shower, dishwasher, sink, bathtub, and water heater. Every job has been completed efficiently and with great attention to detail. Their team is knowledgeable, reliable, and always takes the time to answer questions and explain the work being done. It's reassuring to have a plumbing company I can trust whenever an issue comes up. I am very satisfied with the quality of their work and the excellent customer service they consistently provide. I highly recommend them to anyone looking for dependable and professional plumbing services.

Frank did an excellent job! I appreciate his fast response. He came with the part in hand to…read morereplace my broken garbage disposal. He changed it out in a half hour, and immediately sent us a receipt. I'm impressed with his professionality, and efficiency.