Had a leak under the sink faucet. Called Matrix, Edward was available the same day. Fixed the leak…read morefrom the angle stop valve and replaced the faucet because the hose that was attached to that valve was also leaking/broken. Good communication, on time, and able to work with us on a reasonable price. Very thankful.

I was so looking forward to working with this company. The owner came to my home, seemed pleasant…read moreand knowledgeable and even confident given the part of the project was about installing a complicated sink. When I was finally able to book, I accept his bid and scheduled the install and repairs for a Tuesday. Tuesday morning by came and I woke up to a text stating he couldn't make it and wanted to reschedule for the following day. I was annoyed at the last minute cancel, as I had prepped all the areas, but I agreed. The next morning came and I waited (I had reached out hours before asking for a confirmation but nothing, I figured he was busy) an hour after he was scheduled to arrive still nothing. I called, no answer and I left a voice mail, no response. Through the day I texted, I messaged through Yelp, I emailed him through his companies website, I called a couple more time and never once received a response. This was an expensive job that wasn't easy for us to afford and I was really excited to finally have this done. To be completely ignored and not even given the courtesy of a response to say he decided not to go ahead with the job, or he felt intimidated by the complicated sink, it was unacceptable. His own website touts that he stays in communication with the client throughout the entire process, well FAIL, big big fail. Not only did he disappoint me, but he put me out of time and effort I spent cleaning and prepping the areas so that he would have an easier time working. I held off posting this thinking maybe he had an accident maybe he couldn't get to a phone or check his email, but it's been a few days and the benefit of the doubt has faded. This is not how you run a business or how you treat customers. Now I have to look for a new plumber who won't be scared off by a fancy sink and simple communication.

Leaking faucets throughout my home finally became an issue needing resolution. The Faucet Doctor…read morereplaced 20 year old cartridges, replaced a kitchen faucet and bathroom faucet and repaired leaking 70 year old bathtub and shower faucets. Bob is very knowledgeable in his work and actually enjoyed having me look over his shoulder when doing repairs. He gave me the option to locally source parts to save some money. I've already asked about replacing my 20 year old hot water heater in the future.

I needed a top master plumber. After the stress of trying to work with another plumbing company, I…read moredidn't know what to do. I am fortunate to remember I called Faucet Doctor for a plumbing problem 15 years ago. I was very happy then and I will say don't waste your time calling any other plumber! They are HONEST, Top in plumbing skills, and most importantly can be trusted. Couldn't ask for more.

called at 10 they could come out at 11, the office was so nice and helpful and Jeremiah was prompt…read moreand took care of everything. Have used them in the past and will continue to use them. Highly Recommend!!!

Tech was friendly and got the job done. They charge by the hour and the tech was a talker. Easily…read morepaid 35 dollars extra just due to his stopping and talking

I had James F. out today to help figure out a water heater issue. He was very professional and…read morecompetent. I ask a lot of questions when service people come to work on things and James was very patient. He spent extra time making sure I was satisfied with the outcome, understood what he had done, and explained things in detail so I would understand what to do in the future as well.

For the first time my septic D box overflowed. In a panic, I called Mr. Rooter to clean out the…read morelines going to the leach field hoping this would fix the problem. He was able to come out the next day which was amazing in itself and he hydro scrubbed the lines with his high pressure machine. He did all three lines and now everything is working perfectly!!! He gave me lots of tips about keeping the lines functioning in the future as well. He is an amazing plummer and I am keeping him on speed dial. I would HIGHLY reccomend him!!!

The service person came out as promised and assessed the issue quickly and free of charge. He…read moreemailed me a quote for the work needed to be done - the cost and amount of time needed. He was very professional and friendly and quite informative. When the time comes for the job to actually be done. I am calling Earl's - first time, every time!!

First, it was nice being able to request an appointment with specific time windows through their…read morewebsite. They had availability the same day, and were great about giving a heads up that they were on their way within the appointment window. Justin was very polite and honest about the extent of the damage, what it would take to fix it, and scheduled the help he needed right then and there so we knew when to expect him back. He quoted us on the high end, which was helpful so we could be prepared. Justin and Stefan came right on time to repair the broken pipe, were in and out in less time than they allotted, and the job ended up being less expensive than we were quoted. Overall, quick service, good communication, prompt, and fair on pricing. Will use them again!

Beware! 5 star reviews are artificially inflated by business networking groups that ask for ratings…read morefrom other businesses who have never used them. The service is lacking and they lie to up their charges. I had them come out to repair a leak, they sent out someone who was under qualified and charged by the hour. I paid for him to fumble around for hours, another guy came out the next day and fixed it within an hour. The still charged me for the guy who could not solve the problem on his own. A $5000+ bill to fix a simple leak.

Friendly, professional staff. Only complaint: Repeatedly…read moretracking in mud while walking in and out. It would be more considerate to use plastic booties only inside the house.

I called them out again when my hot water heaters pilot light kept going out. They are now the…read morefirst call I make. Gordon came out shortly after my call and informed me of the most affordable options. It turns out I needed a new unit (mine was over 12 years old). My husband and I purchased the new water heater and they came to install it the next day. I would call them again without hesitation and highly encourage others to do the same.

I needed a new water heater, and Gordon quickly identified safety concerns and upgraded some faulty…read morework done by the original home builder. He is fast, professional, thorough (he even checked for any remaining warranty on my old heater), responsive, courteous, and reliable. In addition to being a genuinely nice guy, he is enthusiastic about doing a great job for his customers, at a fair price, and he stands by his work. I could not ask for more, and highly recommend Glynn's Plumbing.

This was our second time hiring Edgewood and was just as easy, affordable and hassle free as the…read morefirst time. We got Vince again, same as the previous time and he's super. Super nice guy, easy to deal with, clear communicator, and seems (it's twice now) to get jobs done in less time than his own estimates. Edgewood has now been a life saver for us, not just once, but twice. First time we called Edgewood, was after getting a pretty high estimate from Earls... we didn't want to have to replace a whole toilet and the tech they sent didn't seem to want to work, rather he wanted to upsell. So, when Vince came out from Edgewood, he said he'd just cut the bolt and install a new one. That's all it took. Super easy, super quick and affordable. And, it was literally a 4th of what a whole new toilet would have cost us. This second time was just as easy and headache free to use Edgewood. Replace a water pressure regulator and boom, done. So easy. I'll be calling Edgewood for all our plumbing problems for both our houses from here on out and I suggest you do the same!

I would give zero star if I could. I asked for a quote, added a few things to the job, and asked a…read morefew questions to confirm materials and get an updated written quote. They sent a message saying they would not bid the job any further. No explanation. Ghosted me. The worst customer service I've experienced from a pluming company.

I love this business!! They took my small job (bathroom remodel & a couple other ADA things) and…read moretreated me and my family as if we were VIP clients. Dan has a LOT of fantastic ideas and experience to do a quality job! Kathryn has an eye for the details (thank goodness, 'cause I don't). Shane is super efficient with demo and remodeling. Sara can see how everything can come together to meet the client's needs and Enloe (I am probably spelling his name wrong) is knowledgeable and skilled with plumbing and electrical. Dan will pull in his resources to find answers to questions we have if he doesn't already know the answer. This is a wonderful family-run business with an exceptional team of people who enjoy working together and love what they do. If you can get this team of professionals to take on your dream remodel or build your home (big and small), you will be very happy with the service and care they provide. I will update this post with before and after pics and review when they are finished remodeling.