They did a lot of work at our home and did a very professional job. They went above and beyond to make our experience the best it could be. We will use them again and highly recommend them. read more

Beware! 5 star reviews are artificially inflated by business networking groups that ask for ratings from other businesses who have never used them. The service is lacking and they lie to up their charges. I had them come out to repair a leak, they sent out someone who was under qualified and charged by the hour. I paid for him to fumble around for hours, another guy came out the next day and fixed it within an hour. The still charged me for the guy who could not solve the problem on his own. A $5000+ bill to fix a simple leak. read more

Friendly, professional staff. Only complaint: Repeatedly tracking in mud while walking in and out. It would be more considerate to use plastic booties only inside the house. read more

Cristy, you had the same issues both times I called about the problems. Dates of service was 7-9-24. My appointment was at 1pm. He came back to do my kitchen faucet 7-11-24. The guy that came out wasn't very tall, chunky, with dirty blonde, light brown hair. Name on the invoice was Sheran. You can dispute, but I can provide a copy of the credit card bill with your name on it. I don't want you to resolve the issue at this time. It should've been resolved the second or at the least third time your plumber came out to fix it. read more

Shower mixer valve broke. Called for service. Very polite on phone. Steven showed up timely and great communication before, during and after appointment. Wonderful attention to detail, listened and responded to all questions. Steven even put on booties before entering our home and laid a tarp down in the shower before stepping in to do the repair. Really appreciated Steven and would highly recommend this company. read more

It was an absolute pleasure to do business with Custom Plumbing! I think in this day and age the word "service" is lost in our daily grind! Well I'm here to tell you that Custom Plumbing has not lost the meaning of service! If you are tired of being ignored, tired of not getting your emails, texts, calls returned. I highly recommend Custom Plumbing for all your plumbing needs. You will not be disappointed!! read more

I was very impressed with the whole process of the small remodel job performed. First the estimator is scheduled, Mark came and took measurements, pictures, and paid attention to my request and vision of moving the washer & dryer station to the garage. Then I was sent the quote (emailed), i was able to ask any questions via text, call, or email. I then proceeded to accept their proposal and schedule dates for the project. Plumber Dylon was assigned to the job. Dylon was great, very thorough, and clean altogether. Overall, I am very satisfied with their work and not only do I highly recommend, I will hire them again. read more

Requested overall survey for plumbing for the entire house. Job was performed thoroughly and on time. Great service from a quality company. Highly recommend Custom Plumbing. read more

My siphon valves on top of my water nozzles were leaking more water than what was coming out of the water hose. And they were hard to get to the way the builder build the house. They came on time. The young man fixed all 4 of them. Now I am not wasting any water! I am very pleased with his work and will use them again for any plumbing issues. read more

Jace and Dillon came out to repair our hose bib leak. They were so nice and explained how these bibs worked so it might be more complicated once they started working. However, the job turned out to be the simpler version. Again, they explained all, were professional, reliable and very friendly. We believe we got a quality job for what we paid! I would recommend Custom Plumbing for your plumbing needs. read more

I paid the weekend price. (250 an hour) And the job wasn't done correctly because I have a ongoing leak. Now come Monday when I have to call the office, I'm being told to wait for end of day. I am not satisfied with this company read more

Good service and good communication.Timely updates when they are running late,which I appreciate.

Fourth or fifth time having these folks out to fix my old plumbing in my old house. I received phone calls and texts reminding me of my appointment I am confirming my appointment. I also received text messages and phone calls from the actual plumber with his ETA throughout the day. Was nice being able to know exactly when they'd be there. The plumber, Steven, was more than professional. After telling him where the leak was he gave me a step-by-step breakdown what he planned on doing to fix the problem. He confirmed with me if that was exactly what I wanted done or if we wanted to try an alternative. All said, my leak is fixed and I once again know that I will never call a different plumber ever. I've never had another plumber or plumbing company that are so straightforward with their approach/pricing/professionalism. read more

I needed a very small job done and was scheduled for a 8-12 AM appointment. Darren showed up at 7.30 AM and was very professional, he addressed my situation quickly and was very polite. This was the second time that we had Custom Plumbing do work in our home and I obviously don't want to have any problems with the plumbing, but I look forward to working with them again. read more

This company has come out a few times to do work on our house and have done excellent service and very courtesy highly recommend

Professional, knowledgeable and efficient and just really nice people. Felt very comfortable with the work needed, resolved the issue. Without a doubt , will call on them again as needed . read more

Broke a faucet late Friday night, had no water to the house. Called Stephen at Custom Saturday morning, and he was there in about an hour. Fixed the problem, fixed another issue with my shower, and all at a reasonable price. He was courteous, friendly, and willing to answer any questions I had. I highly recommend Custom Plumbing. read more

We wanted a whole house water filter installed. We did not know where to go for the installation but a local plumbing supply store recommended Custom Plumbing. They gave us a good price and the installer did a great job at a project that was challenging. We would not hesitate to call them again. read more

We had a leak in our bath tub faucet and they came out to fix it and it still leaks. They charged us over 600 dollars and refused to stand by their work. I called Christianson and they fixed it for half the price and knew what they were doing. Beware theses guys don't know how to fix leaking faucets. I would give them a zero stars if I could. We are retired and cannot afford to pay for bad work. read more

Incredible customer service and communication. Patrick came on time and was very professional. Great company to work with.

We love Custom Plumbing. They are hands down the best plumbing company we have worked with. They are fast, friendly and efficient and they always come through to help even when it's a short notice job. read more

I don't know if I have ever had a better experience with a tradesman. From getting texted "when in route," to smile, conversation and high tech work, Custom Plumbing and John are truly the best in town. As a realtor, I don't always have "notice." Custom Plumbing was there when I needed them most. read more

Steven was knowledgable and thorough. He completed the work and cleaned up when done. The new faucets look great!

We've been using Custom Plumbing services for a few years now and they're not only very dependable, but they are experienced professionals that provide exceptional service. I highly recommend Custom Plumbing to anyone needing a dependable plumber. read more

I highly recommend this company! They have been a pleasure to work with! Reasonable price, quality work and extremely nice staff!

Had a DIY mishap! Custom plumbing came right out and Patrick was super nice and understanding. He gave us choices as to what we could do to rectify the problem and he fixed everything perfectly!!! read more

We needed plumbing re-installed in our kitchen when we got new countertops. Very knowledgeable! I knew exactly what needed to be done! Awesome work! Fixed leaks and installed new plumbing. Thanks! read more

We always call Custom Plumbing because they are efficient, knowledgeable, reliable and honest. Great job!

Custom Plumbing was recommended by a high-end kitchen and bath fixture store. The technician answered all of our questions and did a superior job installing our new faucet. We will definitely us Custom Plumbing for any future plumbing repairs. read more

I called in a panic before 7 AM and they were very reassuring and sent out a gentleman named Darren and he did a wonderful job and gave the best recommendations and answered all of my questions in detail. I feel confident with the repair that was made and the advice that was given about my hot water heater. It was also really neat having a 3rd generation plumber come to the rescue (extremely knowledgeable and reassuring). also Darren was extremely professional and straight forward and to the point. he was also very nice to my 4 year old son when he was asking him questions and that's a huge plus because most repairmen of all trades seem to have an attitude of not wanting to be bothered by the homeowners children, but Darren had a wonderful attitude and was incredibly polite. I 1000/10 recommend using this company (especially if Darren is the plumber that arrives) for every reason. Also got here faster than I thought they would, very very kind, extremely knowledgeable, extremely dependable, quick and quality work (you can tell he is very well experienced and highly trained in his profession), also really good value. The cost was way less than I thought it would be especially given that it was a last minute-emergency call. overall, I am beyond satisfied and will recommend them to anyone and will call them for any future needs! They definitely set the bar very very high fir every area - professionalism, quality, dependability, knowledge, kindness, and cost! read more

We experienced bust pipe connection and flooding. They were very prompt, courteous and thorough. Very pleasant experience.

I highly recommend Custom Plumbing!!!!! They listened to me and I was able to send pictures. no over selling here. I was quoted for a hourly rate and parts which was in my budget. I had called a few other places and was told the leak repair would cost around $600.00 to $800.00 and over a week out. Custom Plumbing was $215.00. They had a service technician available that day. He was professional got to work and had the repair completed around a hour. Thank you Custom Plumbing. I will definitely be calling you again if I need help!!!!!! read more

Chuck replaced two hot water tanks and attended to various other items that needed repair. Super happy with Mark's (estimator) responsiveness, thoroughness and insight to various alternatives (tankless vs. traditional tank). Chuck performed the work in a very professional matter and was an overall good guy. Very pleased with Custom Plumbing! read more

Thank you for being our go to plumbers. Always on time, personable and efficient. We appreciate the Senior discount as our mid century modern home is vintage like us and needs more repairs due to aging than a newer model. Please keep up the excellent service and know how much we appreciate you. read more

Good experience. Repaired a wax ring on toilet at rental property called in advance to inform of arrival. Courteous and prompt. Thank you.

We had a clogged kitchen sink and gave Custom Plumbing a call Sunday morning of Memorial Day Weekend. The technician Miles R. answered the call, gave an idea of what the cost would be, and arrived only 20 minutes later. Miles was a consummate professional. He was very friendly, personable, and knowledgable. He was able to diagnose the issue rather quickly and gave his advice for preventing (or minimizing) future issues. We highly recommend Northstate Custom Plumbing for plumbing needs in the Redding area. Miles showed great skill and integrity when completing the work. We will certainly be using them and recommending them to friends in the area. read more

Called to schedule drain cleanings( showers, tubs, sinks, and the washing machine sink) and was pleased they could fit me in very quickly. Lucas was super nice and got right to work. Also put on booties so he didn't track dirt in. I even got to hold the light and see what was going on. This was reasuring as a single woman. Only the washing machine sink had to be rootered and he was done in a hour. Was willing to pay the $200 so I didn't have to rent equipment, learn how to use it and do the work myself. I've used Custom Plumbing before and feel comfortable with their techs and the quality of services they provide. I highly recommend them. read more

Moved into a new house, and the water heater is shot. Got lots of recommendations for plumbers and none of them called me back. The home warranty company sends me the worst reviewed plumber in the area. Then I remembered Yelp, as one of the 2 top rated plumbers on Yelp I called John Jones @ Custom Plumbing. He called right away with an appointment time. His was the last estimate of 5, and his price was in line with the others. I went with Custom Plumbing because John immediately put me at ease. He listened to my concerns and answered my questions without treating me like an ignorant. He was able to get someone out the next day, at no extra cost, even though it was a Saturday. The job was done, as promised, in the time frame given. And now, I have hot water!!!! I highly recommend John Jones and Custom Plumbing! read more

The handle on our shower faucet broke off. We called Custom Plumbing and they scheduled a visit by their first available tech. Lucas came out and quickly took care of our situation. He even let me watch and didn't charge me extra!!! read more

Thank you for quickly coming to the rescue for a plugged toilet on a Sunday! Steven was super nice and helpful.