My insurance company changed and I was looking for a new practice that takes my insurance. I also…read morewanted something closer to my home. Warren Primary Care was just that place. The staff was extremely friendly and caring and able to understand what my needs were. I am new to this practice, and they came highly recommended. I saw Dr. Andrzej Torbus, he is very through, kind, and genuinely interested in what my concerns were. I saw him two tImes, the first was to get familiar with the practice, and get recommendations and referrals to other specialist in my plan. The second visit was for medical clearance, I am having knee surgery. Both times Dr. Torbus walked in happy and smiling, and I never felt rushed. He put me at ease, and answered all of my questions. He was able to recommend routine yearly exams that I needed to have since I was a little behind. This practice is part of Atlantic Health System. Most of my information was already in their system. Dr. Torbus could see some of my previous records and dates. All I had to do was update my insurance information. The process was very easy. I love that they have an online system called "My Chart." You sign in and can access all of your medical records, tests, appointments,that are part of Atlantic Health,and even send an email directly to the doctor and his staff. Any other doctor associated with Atlantic Health System that I've seen will also be in "My Chart." This practice is located alittle down from the center of town in Warren. . There is also free parking in their lot. There are rows and rows of medical buildings up and down Mountain Ave. RT 22 and 78 are both accessible from this office. I definitely recommend this practice.

Train your receptionist to deal with elderly patients in this time of Covid. We came in and she…read moreasked a few questions, then rapid fired 10 questions about whether he's had nausea, etc etc etc! She never gave him a chance to answer or understand what he was hearing. He said "I can't hear you". She just said, ok fine., she said she thought I would answer for him. How would I know if he's had any of the illnesses or symptoms your asking about. He's 87, just about as sharp as and deserves to be treated with dignity and respect. You weren't busy and no one else was in the office. Slow down, take a moment, you work in an office designed to care for people.

Dr. Torbus is great. That much is true, IF you can get in to see him. I trust his opinion and his…read morediagnoses. The last few times that I needed to see him I couldn't. Once I was scheduled with another doctor in the practice and when I came in at my appointment time I was told she was not in that day. Nobody informed me. I saw another doctor and although he was personable and seemed knowledgeable I was not happy. Bottom line is I miss the good ol' days when I could see Dr. T without all the complications.

I have been going to Dr Torbus's practice for a number of years. He is excellent, caring and…read moreresponsive. The staff are always friendly and extremely helpful. If you are looking for a GP look no further.

The staff are extremely nice and he is an extremely experienced and intelligent doctor. Went to him…read morefor a good portion of my life.

Phenomenal doctor and great staff. I have been to a few different doctors over the course of my…read morelife and have found Dr A to be one of the best and courteous. If you're looking for a new doctor I highly recommend him!

I use to go to this doctor and I can tell you that he was great. I'd still be a patient of his if…read morehis team accepted Medicaid, but he always treated both my mother and I with respect.

My first experience with Dr. Marco Ucciferri and his staff and they were amazing! From check in to…read morewhen i left Dr. Ucciferri and the entire staff helped me so much, would definitely recommend! Australia Castellanos

I had a fantastic IUD reinsertion experience with Dr. Sarah Bechay. She made me feel super…read morecomfortable, and was intentional on making the experience as painless as possible.

He is very thorough and not afraid to send you to a specialist if needed. He will also take the…read moretime with you that is needed. Usually a 10 minute wait in the check in area

I rarely leave negative reviews, but this experience was extremely disappointing…read more I brought my son here for a physical because we were unable to get a timely appointment with his primary care physician. This was truly a last resort, and unfortunately, the visit did not meet even basic expectations. The wait time was excessive, especially for what should have been a straightforward visit. What made the experience even more frustrating was the customer service. When we walked in, the front desk staff did not acknowledge us or offer a simple greeting. Instead, they appeared to be engaged in personal conversations and laughing with one another while patients waited to be assisted. A small gesture like making eye contact or saying, "We'll be with you shortly," would have gone a long way. The overall atmosphere felt disorganized and unwelcoming. As a parent, when you are bringing your child in for medical care, you hope to feel that your time is valued and that the staff is focused on patient care. Unfortunately, that was not our experience. I understand that urgent care centers can become busy, and I try to be patient. However, professionalism, communication, and basic courtesy should remain a priority regardless of how busy the office is. Based on this visit, I cannot recommend this location, and I sincerely hope they improve both their customer service and the overall patient experience.

went for cough and cold after my travels. After a long wait in waiting area and in the room,…read morefinally doctir ahed showed up. Explained the persistent cough and cold then after vitals and swab tests, confirmed negative of covid and flu and prescribed antibiotics. However, after taking antibiotics for 4 days, cough still persists that affects my health and sleep. Hardly, slept last one week. After calling to update my position, nurse suggested a cough medicine. My complain is why doc did not prescribe cough medicine earlier instead waiting for me to go through constant cough day and night?? I am not sure if it is overlook or intentional. If i remember correctly, It happened before as well with the same doc.

They are so slow. They make you wait to see the nurse then wait to see the doctor, wait again for…read morenurse to come in to take any test and wait once again for the doctor to come in to go over results. Plan a minimum of 2 hours if you are going. That's if you are lucky. In my opinion Medemerge is much quicker.

Hello, I am writing…read moreto express my disappointment with a recent experience I had while trying to resolve a billing issue at your office. After speaking with someone in Family Care, I was advised to contact my insurance company to correct the billing error. I did so, and a representative from my insurance company spoke with Patty G. to try to resolve the issue. Unfortunately, he was met with resistance and felt disrespected by Patty G., who did not allow him to assist me further. He eventually advised me to speak with Patty G. directly. When I called, I also encountered immediate resistance. Patty G. was unhelpful and ultimately hung up on me. Frustrated, I went to the office in person to try to resolve the matter, but again was treated poorly. Debra came out with her arms crossed, appeared very defensive, and escorted me to the door while threatening to call the police--without giving me the opportunity to explain why I was there. I was humiliated by the treatment I received from both staff members. If I had been treated with respect and professionalism over the phone, I would not have felt the need to visit the office in person. I have been a patient with Family Care since Dr. John Chafos left Medemerge, but due to this experience, I will be seeking medical care elsewhere. I am deeply disappointed by how I was treated and feel that no patient should be made to feel this way.