1. Warren Primary Care Associates

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Warren, NJ

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Warren Primary Care Associates

3.7 (6 reviews)

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Medemerge

Medemerge

2.6(123 reviews)
1.4 mi

There is a receptionist, Anees A., who has a deplorable attitude. It appears he is in need of…read morecustomer service training. He is unwelcoming. His tone is terse. He speaks to patients in a condescending manner. It's unacceptable and he should not be in the front. He should not be an option for incoming patients to have to deal with him. Perhaps he can fill the hand sanitizer dispensers, clean the parking lot, refill the paper on the exam tables, or something that doesn't require engaging with other human beings, as he doesn't seem to enjoy that component of his job. He has no business in the healthcare field. The 3 stars are for Sonia, Pam and the 2 previous occasions I've been to this location.

I rarely leave negative reviews, but this experience was extremely disappointing…read more I brought my son here for a physical because we were unable to get a timely appointment with his primary care physician. This was truly a last resort, and unfortunately, the visit did not meet even basic expectations. The wait time was excessive, especially for what should have been a straightforward visit. What made the experience even more frustrating was the customer service. When we walked in, the front desk staff did not acknowledge us or offer a simple greeting. Instead, they appeared to be engaged in personal conversations and laughing with one another while patients waited to be assisted. A small gesture like making eye contact or saying, "We'll be with you shortly," would have gone a long way. The overall atmosphere felt disorganized and unwelcoming. As a parent, when you are bringing your child in for medical care, you hope to feel that your time is valued and that the staff is focused on patient care. Unfortunately, that was not our experience. I understand that urgent care centers can become busy, and I try to be patient. However, professionalism, communication, and basic courtesy should remain a priority regardless of how busy the office is. Based on this visit, I cannot recommend this location, and I sincerely hope they improve both their customer service and the overall patient experience.

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Medemerge
Medemerge
Medemerge

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Family Care - 104 lbs. lost in 4 years under the guidance of the wonderful Physicians of Family Care, Greenbrook NJ.

Family Care

2.2(71 reviews)
1.9 mi

I brought my daughter here to get a checkup and have paperwork filled out and faxed to her college…read more I called first before we arrived and I was told no appointment was necessary they accept walk-ins. We showed up and waited approximately 30 minutes until our turn. This place can get really busy. It's run like an urgent care facility and is open daily from 8A-9P and 8A-5P on holidays except Christmas which is when they are closed. People are constantly walking in and are sick. They don't separate sick visitors from people who just need a checkup done, or have paperwork signed for work or school. My daughter was seen but, my only beef is there is a total disconnect between the medical assistants in the back and the front desk. They have a staff of three ladies in the front but they get very distracted and are not good with multitasking. I gave them explicit instructions on what exactly I needed from the doctor to fill out and fax back promptly to my daughter's college. I even gave them a copy of last years report to use as an example. I was told it would be done within a day. Several days passed and it was never done or faxed like promised. I called Family Care back and actually had to stop in again, because I had to go over everything. I originally spoke to the ladies at the front desk in regards to the paperwork they never did it. After another 24 hours and speaking to three different people in the front several times it it was finally faxed. Oh the best part was my daughter received a bill in the mail, but we were never told there was a charge. I asked when I was there and I was told there's no charge. The staff in the front needs better training. I know how a medical office should run, my brother has his own practice, but the college wouldn't allow him to do my paperwork My suggestion is to follow up on any paperwork that you will need faxed or filled out.

They are so slow. They make you wait to see the nurse then wait to see the doctor, wait again for…read morenurse to come in to take any test and wait once again for the doctor to come in to go over results. Plan a minimum of 2 hours if you are going. That's if you are lucky. In my opinion Medemerge is much quicker.

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Family Care - 2019-I'm on on the right, 260 lbs and just having set my weight loss goals with my favorite Doctor from Family Care the week before...

2019-I'm on on the right, 260 lbs and just having set my weight loss goals with my favorite Doctor from Family Care the week before...

Family Care - ME and my grandkids

ME and my grandkids

Family Care - Sorry not a great pic, small room, paid and, they brought me right back, waiting in this room.

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Sorry not a great pic, small room, paid and, they brought me right back, waiting in this room.

Warren Primary Care Associates - internalmed - Updated October 2026

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